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RHB Banking Group / rejected transaction

1 Malaysia

I would like to complain about rhb bank malaysia. I attempted a cash withdrawal at an atm kiosk in giant hypermarket, usj 1, subang jaya, selangor malaysia on 02 february 2010 at 19:43 hours to withdraw rm300. Unfortunately, the transaction was rejected and I was produced a receipt confirming the rejection. Without much suspicion, I proceeded with a second attempt at 19:44 hours and that also presented me with another rejection slip.

Assuming the machine was out of cash (Which is very common with this particular kiosk), I decided to give it a rest till another day.

A couple of days later on 04 february, 2010, I went to the same machine and realised that it was out of order (Now, what's new?). Cooly I walked over to a maybank atm kioks, and inserted my card and punched in the pin and decided to withdraw rm200 after which I decided to check my remaining balance. And to my absolute shock and horror... There was rm300 short in my bank balance!!! Immediately I called the helpline at [protected] to lodge a complain. The lady on the other line took down all the "necessary details" (Transaction code, atm details etc.) and assured me that I will receive a call upon investigation and my money will be returned to my account within the next 7-10 working days.

Unfortunately, the 10th day arrived and yet no calls, thus I decided to call instead, and again I was asked to repeat the same "necessary details" and this other lady said her officer will call me back. And, a few hours later the officer azuan called and asked me to relate the incident again and requested for the same "necessary details". He claimed he will call me back upon further investigation...

And he never did call back, so I had to call back and was told that he would be on leave for two days instead some other lady named udaya asked again for the "necessary details" and said she would help escalate to the atm department. And when she did call back, she related that the bank has decided to close the case claiming the transaction did go through and that I did make a withdrawal but in another machine on that same day...

And on that same day I called again and again and everytime I called rhb a different person would tell me a different story about a transaction was made in a different machine and each had a different time to claim!!!

Finally the lady udaya said I should lodge a complain to the financial tribunal council, so I called them and they said they need the bank to furnish a letter to state that they have rejected my claims. So I proceed to call the bank on 18 february, and the lady udaya said she will get the right department to produce the letter and will email it to me on monday (22 february 2010) as the girl was on leave as well...

And today udaya calls to tell me that the bank cannot produce the letter because they have closed my case as the was a transaction!!! While have transaction slips that state otherwise!!!

What do I do??? I lost rm300...

They are irresponsible and clearly do not care about their customers!!!

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