Restaurant.com / Customer Service
I have been ordering from Restaurant.com for the past several months and have enjoyed the savings at various local restaurants. For the recent holiday, however, I ordered 20 general gift certificates from this company and it has been a disaster ever since. When one of the recipients printed the certificate for a specific restaurant listed on restaurant.com's website and went to use it, the restaurant told them they no longer participated in the program. I have attempted many times through email to restaurant.com to resolve the issue but the person who responded to my numerous emails is incapable or unwilling to understand and rectify the problem. Her last response was that the certificate had been used but when I asked her to give me the name of the restaurant it was used at, she decided not to respond. They have lost a frequent customer as I will never deal with them again. In addition, I will caution everyone I know not to deal with them.
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