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Reebok / DMX Shear Running Shoes / Poor Quality Control

1 India

I am a regular jogger & have always used premium Nike shoes for the same. On 23 Aug 09 in the ongoing 40% Reebok sale I purchased a pr of Reebok "Premier Running Shoes" from the main Reebok Showroom at South Extension, New Delhi (Reebok NE Zone Delhi). The details are :-

DMX Shear, Premier Ultra VI. Dt of manufacture 28 Apr 2009, cost Rupees 8999/- (discounted price 5399/-)size UK 8 (Eur 42). The other number written on the shoe is "RB 812 FLU/MOJ RB 347209 & the bar code on it is [protected] 9.

From the first day I wore it I realised there is some problem for though very comfortable and cushony, the shoe is very soft from the rear outer sides of both soles. So much so, it almost seems as if the midsole portion of the foot is higher and not letting the rear portion make even contact with the ground. I only gave serious thought to this when after a 5 km jog on the first day of wearing the new shoes, I developed a painful ligament on the right heel and the area of my right foot above it. This forced me to lay off running for approx 10 days but the day I went back to the gym, the same problem repeated. Today when I only went for a walk - after a weeks break from the second day use, I notice an ache in the same place again.

It needs mention that I have had no problem with my regular Nike running shoes which I bought from Cape Town, South Africa. Moreover, while the Nike shop salespersons were quite familiar with "over and under pronator" types of runners, NO sales person in any of the three main Reebok shops visited by me even knew what pronation in running means !! (It incidentally refers to the area of the heel which makes first and heavier contact with the ground while running, ie., the outer / inner side of the heel - easily seen from the place of greater heel wear).

I write this mail with the hope that someone may read it and take it seriously enough to note that there is evidently some quality control problem in the shoes bought by me. I do hope someone takes note and gives me a call (+91 [protected]) else though I may mentally write off the monet spent, I will definitely revert to Nike & never visit a Reebok outlet again.


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