Girottishoes
reviews and complaints

Absolutely horrid customer service, processes and follow ups. Feels like a scam.

I ordered a pair, and immediately realized i had chosen half a size too big. Within 30 minutes I emailed customer service and asked for a change. The first email was replied to very quickly asking for confirmation. That was the last efficient communication.

After I confirmed, the order went on hold for months. My questions about status took weeks to reply, now after months of back and forth (each correspondence assuring me things were "in production" with no tracking and no proof, and the website staying "on hold" indefinitely) they said they would issue me with a refund, which I am still chasing.

Now I am out 300+ Dollars and am going to have to try a fraud complaint at my bank. I dont care how good the shoes are, it's just not worth it. If anyone is actually getting them.

Girotti shoes epitomises everything that is wrong from an Italian run production company. False promises, diabolical service and lack od accountability. They charged for express service and after 3 weeks no delivery, when contacted and questioned they refused to accept express was quick delivery. To top it all, they took payment in advance, no shoes have arrived and they refuse a refund.

I ordered a pair of shoes, received them more than a month later. I noticed they charged me twice for the shoes. I had to contact my bank to reverse charges. The shoes were 2 different sizes. I immediately reached out and they rold me i had to measure my feet i was adamant that i just needed the left shoe to be the same size as the right shoe, as it fit perfectly. They made me send multiple set of pictures of my feet and a measuring tape. They told me that my feet measured wide. They are not wide. Afer more than six weeks of back and forth. i just asked for my money back, which they would not do. Today, 3 momths later i received another pair of shoes which are at least a size and a half too big. I cant go through this again. The worst customer service i have ever had..DO NOT BUY FROM GIROTTI

First of all, they charged my credit card twice. I had to send dispute to my credit card company.

Secondly the shoes are super cute but they sent me 2 different width shoes. The right shoe, 37 regular width fits perfect, the other way too wide... I emailed them the day I received the shoes. They replied saying they need me to measure my feet. I told them I just need 2 of the right shoe. This went back and forth for weeks, I measured my foot and sent them an email, the length did not fit any length in their size chart. and they said the width indicated wide. Grrr, I am so frustrated at this point. I am disputing this charge as well and asked them for my money back and a return label. They said they don't accept returns on custom made shoes... and once again, asked me to measure my feet. I literally sent them a picture of my feet with the tape measure. DO NOT BUY FROM THIS COMPANY. Way to difficult and frustrating to deal width. (get the pun).. this is still an ongoing saga

I had a disappointing experience with Girottishoes (girotti.com) when I purchased a pair of boots that unfortunately turned out to be too small. Although I had paid $159 for the boots, I spent an additional $60 sending them back. Despite reaching out to Girotti multiple times, I never received a response from them about my concerns.

I noticed that most of the positive reviews for the company come from overseas customers, but reviews from Americans tend to be negative. This led me to believe that Girotti doesn't prioritize customer service for American buyers, which is concerning.

The company promises "free return" and "free remake," but it seems that they don't follow through with these promises when it comes to American customers. This lack of respect for our culture is disappointing and reflects poorly on the company's integrity.

At this point, all I want is my money back. While it may be tempting to go for a cheaper option, I've learned that it's worth paying more for a better product and better customer service. As an American consumer, I cannot recommend Girottishoes (girotti.com) to anyone. They are quick to take your money but will evade you if there are any issues.

Remember, Girotti is touted as the "One and only" Italian shoe company, but their lack of accountability and customer service has left me feeling regretful and disregarded. We as Americans deserved to be treated with respect and honesty by the companies we invest in.

I recently purchased a pair of shoes from Girottishoes and while they were stunning to look at and seemed to be well-made, unfortunately, they did not fit me properly. Despite measuring my foot and using my existing shoe sizes to place my order (size 43 and wide), the shoes still didn't fit. I was disappointed to find out that I fell outside the 14 day return policy, which I wasn't aware of until it was too late. To make matters worse, I received my order during the time when I contracted Covid and was unable to review them properly or request a return or exchange until I had recovered.

When I finally reached out to Girottishoes to initiate a return or exchange outside of the policy window, I was initially disappointed to hear that they could not accommodate my request due to system restrictions. I was offered a 10% discount on my next order as a goodwill gesture, but I declined it as I felt that poor customer service wasn't something I could support.

While I understood that I had missed the return window, I was disappointed that the company didn't show more understanding of my exceptional circumstances and didn't try to find a way to work with me. Ultimately, I was out of pocket $304 Australian dollars for an item that I couldn't use. It's a shame as I was initially interested in purchasing more items from this brand, but I couldn't support a company that didn't go the extra mile for their customers.

Girotti Shoes, found online at girotti.com, offers impressive leather and leatherwork. But some of their shoes and boots have clunky, heavy plastic soles that don't complement the quality of their leather. Sadly, we have noticed that their prices have also increased significantly over the past two years. The same pair of shoes that was once priced at $99 is now sold for $186, which is quite steep. In our opinion, it would be great if Girotti Shoes started using classy smooth leather soles for their flats and sandals. Additionally, some of their shoes could benefit from low stacked heels made of wood and leather instead of plastic soles that are not worth the steep price point. The quality of leather is so high that it would be a shame to compromise it with cheap-looking plastic soles, especially when the customer is paying top dollar for the product.

I, as a repeat Girotti Shoes customer, have noticed a steep decline in affordability lately. The new prices are a real determent, and I worry that their large increase in costs may make it hard for them to maintain their loyal customer base over the long-term. They used to have some really nice promotions before, and it would be great if they brought those back to the mix. I would also like to say that wearing their boots can be quite a challenging experience. They are undoubtedly cute, but with such heavy soles, they tend to leave me feeling like I am walking like Frankenstein most of the time! While I genuinely appreciate the quality of the leather and the overall design so far, the weight of the shoes is a huge downside. I would be happy to share some images, but unfortunately, my computer does not allow me to do so — the visible chunky soles are clearly seen on their website, however.

All said and done, Girotti Shoes can be a fantastic option for anyone looking for top-quality leather items done with excellent craftsmanship. They are undoubtedly a great choice if you can afford to pay the steep price and not mind the weight of the shoes which, in my opinion, could definitely use some improvement.

Girottishoes, also known as girotti.com, offers shoes that are decent quality, but unfortunately, the colors on their website don't match the product that I received. Additionally, their customer service lacks the level of support that I would expect from a company of this nature. I found their return policy to be almost non-existent and when I reached out to their customer service to discuss my concerns, I felt like they tried to avoid rectifying the issue.

As much as I wanted to keep the shoes, the color was so unappealing that I couldn't wear them with any of my outfits. I was hoping for something with a more reasonable color that would complement my wardrobe, but instead received a muddy, rusty, yucky orange tone that didn't even remotely match the bright, vibrant color displayed on their website. It's a disappointment that the company doesn't seem to be interested in making things right.

I even tried sending photos of the shoes in daylight as requested by their customer service, but now I'm experiencing radio silence from their customer support team. For the price that I paid, I would have expected a lot more attention to my concerns and better communication. Unfortunately, my experience with Girottishoes has left a bad impression on me and I won't be ordering from them again. It's a real shame because I had high hopes for this brand.

As a shoe enthusiast, I was initially intrigued by Girottishoes (girotti.com) and decided to give them a try by ordering 4 pairs of shoes. However, I have to say that my experience with this shoemaker was not as great as I had hoped it would be.

While two pairs of shoes fit me "okay", I couldn't help but notice that the quality of the material used in the shoes was just average. However, I was sorely disappointed with the remaining two pairs. They appeared to have been crafted for people with pencil-like feet and were incredibly painful to wear. The shoes were so narrow that all my toes felt squished together, making it thoroughly uncomfortable to walk even a few steps. Needless to say, these shoes were a complete waste of my time and money.

Apart from the size issues, the other problem I faced was with the delivery time. It took them a while to deliver my order, and the challenge was that the products delivered weren't even worth the wait. Currently, I am trying to stretch the two pairs of shoes that don't fit well to see if I can salvage them. However, even after stretching them, they still feel tight, and I can tell that they won't last me very long.

Unfortunately, only the shoes where I could order them in "Extra Large" width fit me comfortably. However, even those shoes felt a little tight, which was quite disappointing. I am now stuck with these shoes, trying to wear them for as long as possible.

All in all, I wouldn't recommend this brand to anyone with normal-sized feet. From my experience, ordering them is a complete waste of time, and you will only end up with shoe models that don't fit you as expected. If you aren't careful with the sizes, you might end up with shoes that look like pointy-toed shoes from the medieval period. Save yourself the hassle and invest your money somewhere else.

The experience I had ordering from Girottishoes (girotti.com) was nothing short of a nightmare. It pains me to say that I strongly advise against ever purchasing shoes from this company. Not only was the quality of the shoes poor, but the customer service was atrocious as well.

It took an excessive amount of time to receive my shoes - over a month to be exact. And when they finally arrived, they were the wrong size and were damaged. To make matters worse, I was charged for three pairs of shoes when I only ordered two and only received two. It's frustrating to say the least when you're looking forward to receiving a much-anticipated package, only to have it arrive in such awful condition.

They advertise 'Free Delivery and Return' on their website, but what they don't make clear is that the return isn't actually free - it's only a free exchange. This is not something that's easy to catch on their website, especially for someone not accustomed to buying from overseas retailers. As someone who regularly shops online in the US, 'Free Returns' means exactly that; there are no strings attached. With Girottishoes, it's not so clear.

The customer service was probably the worst aspect of this whole ordeal. When I attempted to reach out to them for help with my order, the response time was non-existent. Their policies regarding refunds, returns, and exchanges were not honored, despite their claims on their website. It was a frustrating experience all around.

I'm dedicated to sharing my experiences with other consumers so they know what they're getting into when purchasing from any retailer. Unfortunately, in the case of Girottishoes, they are a company that I would not recommend. They make big promises, but do not deliver. If you want to avoid disappointment, you're better off taking your business elsewhere.

I would never recommend Girottishoes (girotti.com) to anyone. My experience with this company left me extremely disappointed and frustrated. While their website highlights "Free Delivery and Return," they conveniently omit the fact that it's not a free return, but only a free exchange. This was incredibly misleading and deceitful on their part, and I know I'm not the only one who has fallen victim to this false advertising. I've shopped online for shoes before, and "Free Returns" mean exactly that - no hidden catches or strings attached!

To make matters worse, their customer service was nothing short of appalling. It's a 14-day "return" policy and not the standard 30-day "return" policy that's pretty standard in the industry. This, combined with the fact that the shoes are coming from Italy, meant that it took forever to get the exchange done. And, when I finally did receive my shoes, they turned out to be much bigger than what I had ordered. One of the pairs didn't look anything like what was advertised on their website, and I found their chart box very clunky and unhelpful when trying to determine my shoe size.

When I contacted their customer service team, the lady I spoke to was dismissive and uninterested in helping me out. I urgently needed the shoes for a wedding I was attending, but only two pairs arrived, and they were both way too big. Despite my pleas, I was told to wait for the third pair, and as a result, I had to resort to purchasing a new pair of shoes altogether.

In the end, Girottishoes proved to be a complete waste of time and money. Not only did they fail to deliver what they promised, but they refused to take back the shoes that were too big for me. Their lackadaisical approach to customer service and their deceitful advertising practices left a bad taste in my mouth, and I would strongly advise anyone to avoid them at all costs. If you're in the market for new shoes, there are plenty of other reputable websites that can provide you with a much better experience than Girottishoes.

I recently had a frustrating experience with Girotti Shoes, which left me feeling completely dissatisfied with their company. Despite their promises to re-make shoes if they don't fit, I haven't seen any evidence of this being put into practice. In my attempts to request a re-make, I was directed to a website called Girottishoes.com, where I found information about a legal case and a judgment against the company. It's disheartening to see a company that promises to provide quality footwear engaging in unethical behavior.

After numerous attempts to get in touch with customer service, I finally received a call back from Elize. Unfortunately, the information she provided was completely bogus and did nothing to assist me in requesting a re-make. Adding insult to injury, there's a two-week window from the time of arrival to register a re-make, and I'm quickly running out of time. Trying to navigate all the misinformation and roadblocks set up by the company is incredibly frustrating, and I'm frankly appalled by their lack of transparency and honesty.

To make matters worse, I didn't receive one of the pairs I ordered, and I have no idea which distribution center it's sitting in or when I can expect to receive it. In a market that's already crowded with tons of shoe companies, Girotti Shoes has lost my loyalty and trust. It's unacceptable to advertise falsely and provide poor customer service. I'll be taking my business elsewhere from now on.

As someone who cares deeply about informing other consumers about their experiences with different businesses, I must say that Girotti International's website girottishoes.com falls squarely into the category of "rogue traders". Unfortunately, they promise the world, take your money, and then never deliver on what they say they will. I ordered a pair of shoes from them almost 3 months ago, and despite their stated delivery times of 1-2 weeks via UPS, I have yet to receive anything from them.

They have sent me numerous communications over the course of these 3 months, all of which promise that the shoes have been posted and are on their way to me. However, when I ask for tracking information, they never seem to reply. At one point, they even claimed that they had sent the shoes via Royal Mail, but still, they never managed to provide any proof of delivery. In all honesty, they lie to you constantly, falsely reassuring you that your order will come the following week.

I cannot stress this enough: do not buy anything from them. I have now opened a case against them in PayPal, and I plan to report them to the Traders Association and any other consumer bodies or social platforms that I can in order to prevent others from being taken in by their false promises and dishonest business practices. Sadly, incidents like this erode the trust that people have in online shopping, and it is businesses like Girotti International that ruin things for everyone. So please, avoid them at all costs.

If you're considering buying from Girottishoes, I highly advise against it. I had an incredibly frustrating experience with this company that left me feeling cheated and misled.

I ordered custom brogue boots in November 2019, with the promise of a two-week shipping period. However, it was not until January 2020 that the boots finally arrived at my doorstep. To add insult to injury, the boots were defective and contained unsightly pen marks and stain smudges that made them unwearable. Furthermore, they were not made to the size I had specified during the ordering process.

The company advertises free returns, but when it came time to send these defective shoes back, I was informed that I needed to pay $62.96 USD out of pocket to do so, as Girottishoes refused to provide a prepaid return label within the allotted return window.

Despite returning the shoes in February 2020 and receiving confirmation that they had been received by customs in Milan, it took until May of that same year for me to finally receive communication from one of their representatives, Ellie. She promised an immediate refund, as well as reimbursement for my out-of-pocket shipping costs.

However, as of June 13th, no refund or reimbursement had been issued. After reaching back out to the company, Ellie promised that her accounting department would issue the necessary payment. Yet, as of July 30th, I still had not received my refund or reimbursement. In fact, I discovered that my original returned package had been refused by Girottishoes and sent back to me on July 2nd, four months after my initial return request.

Ellie has continuously lied to me about issuing the reimbursement and refund. She has made repeated promises and assurances that were never kept. It is disappointing and disheartening to receive such poor customer service, especially after paying such a high price for a defective product. I strongly advise against purchasing from Girottishoes, as their careless treatment of customers and lack of accountability is simply unacceptable.

for them to send me the label so I can return the shoes and get the credit I was promised. It's a shame because I really wanted to love Girottishoes. I had seen so many great reviews online and was excited to try them out. The concept of being able to customize my own pair of shoes was very appealing, and the styles and colors offered were fantastic. However, my experience has been disappointing. The shoes didn't fit, and the customer service has been lacking. I understand that returns are often a hassle for companies, but I feel like Girottishoes could have handled the situation better. It's frustrating to wait for weeks to get a return label, especially when they agreed to give me a credit to purchase a different pair of shoes. I hope that this is just a one-off issue and that Girottishoes will work on improving their customer service in the future. Until then, I'm hesitant to order from them again.

As a passionate shoe enthusiast, I was excited to check out Girottishoes (girotti.com). Unfortunately, my experience with the brand has left a bad taste in my mouth. I had ordered size 9 shoes, but what I received were a whopping 1.5 sizes too big. Obviously, this was quite a disappointment and made the shoes unwearable. Further, the shoes were also cut in an awkward way, with a high and painful ankle cut that made it hard to even try to wear them around.

However, what made my experience with Girottishoes even worse was their terrible customer service. I had asked for a refund, but was point-blank refused. Desperate to at least get the correct size, I tried to get in touch with the company, but was met with nothing but radio silence. Not only did they block all of my phone numbers, but they also refused to answer my calls.

It's hard to express the level of anger and frustration that I feel towards this company. As a pastor, I try not to hate anyone or anything. But this experience with Girottishoes has left me feeling so betrayed and misused that I cannot find the words to describe my emotions. It is a shame that such a promising brand would resort to such unprofessional practices. Unless you want to face the same troubles as I did, I recommend avoiding Girottishoes at all costs.

As a shopper, I always hope for the best when it comes to online purchases. Unfortunately, my experience with Girottishoes (girotti.com) was quite the opposite. In terms of their website, it was very user-friendly and I had no trouble navigating through their pages. They provide a unique platform where customers can personalize their own shoes, which seems like an amazing idea in theory. However, when it came time to actually receive my order, my excitement quickly turned to utter disappointment.

I followed their measuring requirements to a T, but when the shoes finally arrived, I was appalled. The moment I slipped them on, I noticed an immediate discomfort that only increased with each step. These were, without question, the most uncomfortable shoes I have ever purchased. I had no choice but to reach out to the Girottishoes team, and they advised that I redo the measuring process, at which point they would send me a different pair. However, they offered no guarantee of when the replacement pair would arrive, nor could they offer any expedited shipping options. All of this was communicated to me when my event was looming on the horizon, and I urgently needed those shoes to arrive as soon as possible. To my dismay, when I informed Girottishoes of my timeline, they were entirely uncooperative. They refused to refund my purchase, and insisted they could only send me another size. This response was unacceptable. I was in a jam and I needed the company to be more understanding and flexible.

In the end, I decided to work with my credit card company to try to resolve the issue. I was incredibly disappointed by both the shoe quality and the customer service I received from Girottishoes. While I appreciate their unique approach to shoe shopping, I cannot recommend them based on my own experience. It is my hope that this review can raise awareness and help others make informed decisions while shopping online.

I recently had a terrible experience with Girotti Shoes, and I feel compelled to share my experience in order to prevent others from falling into the same trap. To put it bluntly, this company is garbage. I had high hopes for them when I first stumbled upon their website, as they seemed to offer a great selection of customizable shoes that were truly unique and eye-catching. I was excited to place an order and eagerly awaited the arrival of my new shoes.

However, my excitement was short-lived, as I quickly realized that something was wrong with my order. The shoes I received were not what I had expected at all, and they didn't fit properly either. I was disappointed, but figured that I could simply return them and get my money back, as per the company's stated return policy. Unfortunately, that is not at all what happened.

Instead, I found myself mired in a frustrating and fruitless exchange with the company's customer service team. They were slow to respond to my inquiries, and when they did, their responses were evasive and unhelpful. They seemed to have no interest in making things right, and before long, I realized that I had been swindled out of my hard-earned cash. I made the mistake of assuming that PayPal would be able to help me rectify the situation, but unfortunately, they proved to be just as useless as the company itself.

In the end, I was left with no choice but to accept my losses and move on. It was a painful lesson to learn, and one that I don't want anyone else to have to go through. If you're considering doing business with Girotti Shoes, I urge you to think twice. This is a company that will take your money and leave you high and dry. Their shoddy customer service, refusal to honor their own policies, and general lack of integrity make them a company that you should steer clear of at all costs. Trust me, you don't want to end up losing $200 like I did.

I had an unfortunate experience with Girotti Shoes when I received the incorrect pair of shoes. Naturally, I contacted their customer service department to initiate a return. To my surprise, I was informed that I would be refunded the purchase amount as well as the return shipping costs in the amount of $62.00. I followed the provided return instructions, courtesy of a Girotti representative named Ellie, who even provided me with a return form found on their website. The address on the return form was the one I used, and I shipped the shoes back to the company.

Unfortunately, I never anticipated that I would receive my shoes back after months of waiting. It was either a failed delivery attempt on their part or an incorrect address listed on their return form. I truly believe that it was done purposefully, as the company has not responded to any of my emails or phone calls. Additionally, I am at a loss because I cannot justify spending another $62.00 to have my shoes returned to them, especially if they will not make any effort to correct their mistake and process my refund.

In conclusion, it is with much regret that I must caution against purchasing from this questionable company. It is evident that their customer service and return policies are unreliable and customer dissatisfaction is of no concern to them. Please beware of doing business with Girotti Shoes as the risks outweigh any potential benefits.

As someone who recently made a purchase from Girottishoes (girotti.com), I feel it is important to share my experience to help others who may be considering shopping with this company. I ordered a pair of boots back in October and unfortunately, it is now December and I still haven't received my order.

Naturally, I became concerned and searched for information on my order. To my dismay, the website stated that my item had been delivered. Confused and frustrated, I decided to reach out to their customer service department for assistance.

To my relief, I was able to get a hold of someone relatively quickly. The representative informed me that the shipping company had indicated that they were unable to deliver my boots and that they were on their way back to the sender. However, they then went on to assure me that I would receive an email within 24 hours providing me with information on when I can expect to receive my well-deserved refund.

Unfortunately, the email I received was not at all what I was expecting. Instead of confirming my refund, the message simply stated that Girottishoes would not be issuing me a refund as it was deemed to be a shipping error, and therefore, not their fault. I was outraged!

It is unacceptable for any company to promise their customers top-quality service, only to later refuse to take responsibility when something goes wrong. Girottishoes clearly has some serious issues with their customer service and shipping practices. As someone who values integrity and responsibility, I cannot in good conscience recommend that anyone waste their time or hard-earned money with this lackluster and fraudulent company. Save yourself the trouble and shop elsewhere.

The team at Girottishoes (girotti.com) are known for their unique shoes and top-quality craftsmanship. While the company boasts a lovely selection of shoes, customers have reported that their sizing can be a bit tricky to work with. For those with feet over size 9, it seems that getting the perfect fit can be a bit of a challenge.

One customer, in particular, shared their experience with the Girottishoes team, stating that despite sending their precise measurements and a paper pattern, the shoes they received were too small. They reached out to the team and requested a half size bigger, but were told that they don't make shoes over size 9. This left the customer feeling frustrated and unsure of what to do next.

Despite the customer's persistence and request for a men's size, they were met with silence from the Girotti team. When they finally received a second pair of shoes, they were identical to the first and still did not fit. The lack of response or refund left them with two pairs of shoes that they could not wear.

While the Girottishoes team is based out of New York and presumably speaks fluent English, this exchange highlights the need for businesses to prioritize customer service and communication. While the shoes may be beautiful and well-made, if they don't fit or the customer feels unheard, it can sour the entire experience.

I recently had an experience with Girottishoes (girotti.com) and I must say, it's not one I'd want to repeat. At first glance, their website looks trendy and fun - allowing users to customize their own shoes. However, the aftermath of my purchase left me feeling disappointed and frustrated.

I ordered two pairs of shoes in extra large width and size 39. To my surprise, what I received were two pairs of shoes that were not only the wrong size, but also in an extra narrow width. Naturally, I attempted to return the shoes and get a refund for my purchase. Unfortunately, this process was no easy feat and required me to escalate the issue to a Paypal resolution after being repeatedly let down by their customer service team.

To make matters worse, their customer service team demanded pictures of my feet - which I found quite odd. After already providing them with 22 other images, showing the measurements of the shoes at different areas (A, B, and C), I was baffled as to why they required additional images. It seemed as though their customer service team was intentionally making things difficult for me, as they would give repetitive responses or ask irrelevant questions.

All in all, I would not recommend this company and would urge others to steer clear. There are many other shoe makers available online, and I think that Girotti Shoes has a lot of room for improvement. In my opinion, their customer service team is unprofessional and left me feeling like I was not valued as a customer. I would give them a rating of 1-star, but honestly couldn't even justify giving them that much.

Girottishoes, also known as girotti.com, promises custom orders for every purchase made on their website. This means that even if you purchase a standard size of their shoes, it is considered a custom order. However, based on our reviewer's experience, the turnaround time for these orders may not be as promised. After a month, the shoes had still not arrived even though the status had been updated to "on their way" for the past two weeks. To make matters worse, the event for which the shoes were ordered had already passed.

Despite requesting a cancellation and even offering to cover the costs of shoe rental, our reviewer was met with unhelpful customer service. Girottishoes refused to provide satisfactory assistance or any level of compromise. They even absurdly claimed that refunds were "illegal". To rub salt on the wound, the shoes recently went on a 25% sale, which could have easily covered our reviewer's rental expenses.

From our reviewer's perspective, it is not possible to recommend Girottishoes based on its service and lack of delivery of the product. It is essential for any company to provide excellent customer service, especially when there are issues with delivery of the product. In conclusion, our reviewer experienced a terrible ordeal with Girottishoes, and caution anyone else before engaging with this site.

My experience with Girottishoes (girotti.com) was extremely disappointing. I regret that I made the decision to purchase from this online overseas retailer. Unfortunately, the product that I received did not meet my expectations, and the customer service experience was just as bad. Upon receiving the shoes, I noticed that there was a missing and scratched off stain on the sole. Furthermore, the chain broke on the second day of wear, which was unacceptable for the price paid.

In hopes of resolving the situation, I reached out to customer service despite the fact that the shoes took longer than promised to arrive. Sadly, the response was not positive, and I was met with resistance. Even after expressing my desire for a refund, it was immediately rejected. Speaking with Catherine from customer service did not prove to be helpful, as she was not willing to reason with me and refused to let me speak to a manager.

I have to admit that my disappointment with Girottishoes has raised suspicions about the authenticity of the company. The poor quality of the product, coupled with the unfavorable customer service experience, has left me feeling taken advantage of.

For those considering making an online purchase from Girottishoes, I would advise caution. As the saying goes, all that glitters is not gold. I hope that my experience serves as a warning for others who may be considering doing business with this company.