Rack Room Shoes
reviews and complaints

As someone who loves shoes, I understand the importance of finding the perfect pair. Looking at the reviews for Rack Room Shoes, it's clear that customers have had mixed experiences. Some have praised the lightning-fast shipping and great value, while others have expressed disappointment with issues like worn shoes being sent, poor customer service, and return problems. It seems like a hit-or-miss situation. If you decide to shop at Rack Room Shoes, make sure to read the reviews carefully and perhaps consider visiting a store in person for a better experience.

There is so much to choose from. The employees are helpful and so courteous. The buy one get one half off helped too. Bought three pairs of shoes. Definitely going to continue to shop here.

Great variation in shoes & some really good deals... doesnt mean I always find my size or style I'm looking for, but better than any other shoe store or shoe department within a store that I gave ever shopped.

I save a lot, loved the style, and have been telling my coworkers, friends and family.my children, their friends have been shopping at rackroom shoe as well. We always get style for every season, and occasion.

Reading these "reviews", makes you wonder what planet some of these people live on. Each brand fits differently. Unless you or reordering something you already have, or tried on at a store, chances are they are different sizing. Again, Each Brand Fits Differently! Stop complaining about return shipping fees. Those returns are your fault!

I was shopping for my grandsons. They both like Niki socks white. I found only two white Niki socks
On the review stand. I paid for them and was told by the sale associate, that on my next visit I could had
A fifteen dollar coupon. She stated that I needed to use on or before September 30,2023. I informed the sales associate that I needed another package of white Niki socks, since I couldn't locate them. She came over and found them for me. I use the coupon that was given to me. Excellent customer service.

Had to get work shoes. Went a couple of days in a row because I couldn't make up my mind. So I asked a girl who is always putting up shoes whenever I went if she could recommend something, she's tall, with glasses. I didn't remember her name. She was quite helpful and friendly. I had asked the manager the day before but she seemed busy so I just came back the next day and the young girl helped me. And they have pokemon stops in the shopping center too. So if you go get shoes maybe don't ask the young manager ask the tall girl with glasses. She will be happy to help you.

Rack Room Shoes is a great place to shop for shoes, but you should think twice before buying online. If you have a store nearby, it might be better to go there instead. The prices are good, but the return policy is not so great. You have to pay for the return shipping yourself, and they might take out some money from your refund for shipping charges. This can add up to between $12 and $25, which is a lot of money to spend on nothing.

I had some trouble with this policy, and it took me a while to get in touch with someone who could help me. I made three phone calls and waited a week for a return call that never came. Finally, I spoke with Lisa, who is the supervisor of customer service. She was very nice and offered to refund the original shipping charge, but that was all.

I think Rack Room Shoes should make their shipping policy more clear on their website. Other online retailers like Amazon and Zappos offer free returns, so it's important for customers to know what they're getting into. If they don't live near a store, they might end up spending a lot of money on shipping without getting anything in return.

So, if you're thinking about buying shoes from Rack Room Shoes online, be aware of the return policy. It might be better to go to a store instead. I learned this the hard way and ended up losing $11.92. Don't let it happen to you!

I recently bought some boots from Rack Room Shoes and unfortunately they didn't fit. I ordered based on measurements rather than size, as I know every shoe is different. When I contacted customer service to exchange the boots, they told me I had to return them first. I went to both FedEx and USPS to ship them back, but they were going to charge me $50, which is half of what I paid for the shoes! I called Rack Room Shoes to explain the situation and they told me that I could exchange them in-store, but the closest store to me is 2 1/2 hours away. I decided to reorder the boots and return them in-store if I had the chance to go, but when I called to reorder, the lady on the phone told me that I would lose my 15% discount if I did so. After thinking about it for a while, I decided it would be best to just ship the shoes back for an exchange. I called customer service and gave them the tracking number for the return, but they told me they wouldn't process the exchange until they received the boots.

Today, I received a call from Rack Room Shoes and they told me that they processed a refund instead of an exchange, even though I specifically asked for an exchange. I was so frustrated because I had gone through the trouble of shipping the boots back and spent a lot of money on shipping, only to receive a refund instead of the exchange I wanted. If I had known this would happen, I would have waited to exchange the shoes in-store instead of spending so much money on shipping.

Overall, I'm disappointed with the customer service at Rack Room Shoes. While I understand that they have policies in place, I wish they had been more accommodating to my situation. I will think twice before ordering from them again in the future.

I recently purchased a pair of shoes from Rack Room Shoes and unfortunately, they are hurting my feet. I reached out to their customer service team through their website and was connected with a representative named Ka. Ka was quick to respond and was able to assist me with my concerns.

However, I was disappointed to learn that Rack Room Shoes does not accept returns or exchanges for worn items, as stated on the back of their receipts. I understand the reasoning behind this policy, but as someone with sensitive feet due to surgeries, it is frustrating to not be able to return a pair of shoes that are causing discomfort.

Ka suggested that I try the shoes on in-store or on a carpeted area at home to avoid damaging them. If the shoes are not damaged and do not appear to be worn, I can bring them back to the store with the box and receipt to see if they can assist me.

While I appreciate the effort from Ka, I am disappointed that Rack Room Shoes does not have a more lenient return policy like other shoe stores, such as Fleet Feet. At Fleet Feet, customers can wear their shoes for up to 30 days and still return them if they are not satisfied.

Overall, I am not satisfied with my experience at Rack Room Shoes and will not be shopping there again. It is important for shoe stores to have a return policy that accommodates customers with sensitive feet or those who may need to return a pair of shoes for other reasons.

I bought a pair of shoes for my hubby right before Christmas from Rack Room Shoes. We had to travel for one and a half hours to reach the Sanford Mall in Florida. When we got back home, we realized that the security tag was still attached to the sneakers. We called Rack Room Shoes and they told us to bring the shoes back to the store so they could remove the security tag. I explained that it was a long drive for us, but they didn't seem to care and didn't even apologize. The customer service representative suggested that we could try to remove the tag with a strong magnet, but I wasn't going to do that.

We made a second call to customer service and they agreed to send us a mailing label. They promised to send us new shoes when they saw the movement of the shoes we had with the security tag. We waited for the label, but it never arrived. When we called again, they said they had emailed it to us, but we explained that we didn't have a printer. Finally, we received the label and took the sneakers to the pack and ship. We had to buy a $6 bag and ship the sneakers back.

My husband called to check on the status of his new sneakers, but the customer service representative said that she couldn't find any tracking number or account number related to those sneakers. We are now $90 in the hole and have no sneakers, no satisfaction, no apology, and no extra rewards as promised. We are very disappointed with the service we received from Rack Room Shoes. We don't know if they can do anything to make it right, but we hope they will at least try.

I just got my order from Rack Room Shoes today, and boy was I disappointed! The package was delivered by FedEx, and it looked like it had been through a warzone. The plastic packaging was all crumpled up, and the shoe boxes inside were completely destroyed. To make matters worse, the shoes themselves were wet and covered in some kind of gross liquid. Yuck!

I immediately contacted Rack Room Shoes to let them know what had happened, and I was shocked by their response. They told me that they couldn't ship replacements to my address, even though it was the same address that I had just received the damaged package at. Instead, they suggested that I have the shoes shipped to my neighbor or to the closest store. What kind of policy is that?

I tried to explain to them that I had taken the package off my porch within minutes of delivery, so there was no way that the damage could have happened on my end. I even sent them pictures of the packaging and the shoes to show them what had happened. But they just kept insisting that it wasn't their fault and that they couldn't do anything about it.

To make matters worse, they tried to tell me that FedEx returns damaged packages to their warehouse and doesn't deliver them. That's a complete lie! The package was clearly relabeled by FedEx with the reason for the damage, and I have the pictures to prove it. I've received plenty of packages that look like they've been through a warzone, but this was by far the worst.

Needless to say, I won't be purchasing from Rack Room Shoes again. Their customer service was terrible, and their policy of not shipping replacements to the same address is ridiculous. I've attached pictures to show you just how swampy my brand new shoes were when they arrived.

I had to return the shoes I ordered from Rack Room Shoes because they were way too small. I called them up to ask if I could get a free shipping mailer since I ordered Asics, which I buy a lot of, but whose sizing has been inconsistent lately, no matter where I shop. I also told them I wanted an exchange for a larger size. They said sure and told me to be sure to include the form indicating so. They sent the mailer, and I correctly filled out the paperwork for an exchange to a larger size.

Today, I was notified that they refunded my initial purchase, but they shorted me $7.53 for shipping. I called them to see why they refunded instead of exchanging. The representative first tried to say I hadn't included the form asking for an exchange. I replied that I had, in fact, included it and had also told the representative when I asked for the shipping label that I wanted an exchange. It was at that point that he decided to check on it, and then he did admit I had correctly done what was needed for the exchange. He said he didn't know why they screwed it up.

He did not offer a refund of my $7.53, but did say he'd send the bigger size with free shipping. I then asked if that pair didn't fit, would I be responsible for shipping to return them. He said I would be responsible for the return shipping. At that point, I told him I was done with Rack Room and forget it! I also told him I'd recently read that 2 out of every 5 retail sales are to Amazon or Walmart. I told him that's why outfits like Rack Room struggle to stay in business since they treat customers badly. If they want to compete, they'd better get it together in terms of customer service!

I also told him this is why I dislike buying shoes online. Yes, I still need shoes, but I'll buy them locally where I can try them on! I hope Rack Room Shoes can improve their customer service so that they can stay in business and keep their customers happy.

I recently made a purchase on Rack Room Shoes' website and ordered three pairs of Hey Dude shoes, two for women and one for men. However, my experience with the company was not as smooth as I had hoped.

The first shipment I received was one pair of women's shoes and the men's shoes. I noticed that the women's shoes were labeled as "black" on the website, but when I received them, the box said "starry night" and the shoes were clearly navy blue. I called the customer service line to inform them of the mistake, but the representative insisted that the warehouse had shipped me the wrong shoes. I explained that the website had the shoes mislabeled, and anyone who orders black shoes expects to receive black shoes, not navy.

After some back and forth, the representative agreed to reship me the correct shoes. However, I asked if I could choose a different pair that were actually black, and was told I had to wait 24-48 hours for email approval. I received the email two days later, but by that time, I had decided to keep the navy shoes because I was tired of dealing with the company. I called to cancel the black shoe order, but three days later, I received a shipment of the same wrong (starry night-navy blue) shoes yet again. They had reshipped me the wrong shoes TWICE.

I was frustrated and had to go to the library and then to FedEx to ship the shoes back when I never asked them to ship me navy blue shoes once, let alone twice. I never thought I would be a Karen, but I had to go straight up Karen on the lady who took my last call because she didn't believe their website was wrong. I had to email her a picture of the discrepancy between their label and the shoe box and shoe color before she apologized to me.

Overall, I spent $180 on this website and had to make five phone calls totaling 1 hour and 27 minutes to get this straightened out. Needless to say, I will not be shopping with Rack Room Shoes again.

I recently had an experience with Rack Room Shoes that left me feeling frustrated and disappointed. I ordered two pairs of shoes from their website, but when the package arrived, I only received one pair. I understand that mistakes happen, but what really bothered me was the lack of communication from the company about where my missing shoes were.

When I contacted customer service, they were able to identify the wrong shoes that had been shipped to me with just the last four digits of the order label. However, they asked me to go to FedEx to return the wrong shoes, which was a bit inconvenient. What really upset me was that they didn't offer any information about when or how I could expect to receive my correct shoes.

The representative I spoke with only said that I would receive a refund once they received the wrong shoes back in good condition. They also had a laundry list of requirements for the return, which felt like a lot of extra work for me to do when it wasn't my mistake in the first place. I just wanted my correct shoes, but instead, I was being treated like free labor to fix their mistake.

To make matters worse, the shoes that I did receive were not my style or size, so I had no use for them. Rack Room Shoes only shipped them in a bag, which was not enough protection for the shoes during shipping. But when I tried to return them, they required that I wrap them in good condition, which felt like an unfair expectation given how they had shipped them to me in the first place.

Overall, my experience with Rack Room Shoes was frustrating and disappointing. I don't want to shop for trouble and upsets, and I certainly don't want to be treated like free labor to fix someone else's mistake. I hope that in the future, they can improve their communication and shipping practices to provide a better experience for their customers.

So, I had a bit of a problem with Rack Room Shoes. I ordered 6 pairs of shoes online and returned 2 of them in-store. But, when I checked my account, I saw that I was charged twice for one of the pairs I returned! Can you believe it? I had to go back to the store to get my money back, but the employees there couldn't help me because they didn't have all the information from my online order. So, I had to call customer service and wait on hold for over an hour and a half! While I was waiting, I decided to try the online chat and finally got through to someone. But, they told me I had to go back to the store AGAIN to get the mistake fixed. Ugh, what a hassle!

When I finally got to speak to the manager at the store, they were able to fix most of the problem. But, it still took a lot of time and effort on my part. And, to top it off, I didn't even get a coupon or anything for all the trouble I went through. I mean, come on! I understand that mistakes happen, but this was just ridiculous. I don't think I'll be shopping at Rack Room Shoes again anytime soon. It's just not worth the hassle. And, during a pandemic when we're all supposed to be staying home and staying safe, I don't think anyone should have to go through all of this just to fix a mistake that wasn't even their fault. So, buyer beware!

I recently had a very unpleasant experience at Rack Room Shoes located at Riva Festival. I went to return a pair of Blowfish tennis shoes that I had paid $33.32 for. I had two receipts with me because my daughter had exchanged a pair of shoes at the Annapolis Mall Rack Room Shoe store. The salesperson at Riva Festival suggested we do this so that his store could get credit for selling both pairs of shoes. However, they did not have my daughter's size, so we had to go to the Annapolis Mall to exchange the shoes for a different pair in her size.

When I went to return the shoes, I noticed that no credit had been given back to my credit card. It was right there in black and white on the receipt, but the manager was too dumb to understand it. He even put the information into the computer to see if any money had been refunded to me, but he still couldn't figure it out. He got nasty with me and spoke to me in a degrading manner. I am a 69-year-old woman and don't need to be talked to rudely by anyone, especially someone who has no common sense.

I got upset and they had a line, so I asked for a refund. I thought they were giving me a $29 refund, but they only gave me a $19.99 plus tax refund, which was the price I paid for my daughter's shoes. If the manager had looked at the original receipt, he would have seen that my Blowfish tennis shoes cost $40 plus tax, but with a discount, they ended up costing $33.32 plus tax.

My husband buys his work shoes from Rack Room Shoes, but we will never go to another Rack Room Shoe store again. They should hire people who have common sense and can look at a receipt and understand what the customer is saying. I have all the receipts to prove my case, but the manager still treated me poorly. If I were a man, he would not have treated me like this or talked down to me.

In conclusion, I am a very dissatisfied customer and had to let this be known. If you ever think you may have to return shoes or have money to waste, do not buy shoes from Rack Room Shoes at Riva Festival. You will be degraded, ripped off, and robbed of your money.

I came in to pick up my shoes I ordered online Sales rep proceed to tell she was having issue with the printer. So because she was not clear I ask so what does that mean am i not able to get my shoes. She proceed to snatch the phone off the counter saying I didn’t say that I just said I wasn’t ready with a nasty attitude. I didn’t appreciate the attitude because I genuinely just was trying to pick up my shoes. It was almost as if she didn’t wanna do her job. I probably will never do In store pickup again due to this young ladies attitude.

I recently made a purchase on Rack Room Shoes' website and unfortunately, it was not a smooth experience. I ordered two pairs of shoes, but when I received my package from the Post Office, I found that they had sent me the wrong shoes and in the wrong size. I was disappointed to learn that Rack Room Shoes does not use UPS or FedEx for their deliveries, which meant I had to go to the Post Office to pick up my package.

I tried to contact customer service through their Live Chat option, but no one ever responded. Feeling frustrated, I decided to email them instead. I received an automated email response that someone would get back to me within 24 hours, but 48 hours went by and I still hadn't heard anything. Luckily, the automated response included a phone number to call, so I decided to give them a ring.

When I spoke to the customer service representative, I was still feeling frustrated, but she was nice and understanding. She promised to expedite the shipping of my order through FedEx. However, after another week went by, I called customer service again and learned that my order had never been sent out. I was disappointed and decided to return the shoes as they had requested.

It's been a while since I returned the shoes and I still haven't received a refund on my credit card. Overall, my experience with Rack Room Shoes was not a positive one. I would recommend using Amazon instead, as they have a more reliable and efficient customer service system.

I had a really bad experience at the Rack Room Shoes store in Castle Rock, CO. The workers there were so rude and snotty, it was unbelievable. I went there with my husband to return a pair of shoes we had bought for our daughter. She already had the same pair, so we decided to return them. When we got there, we were accused of wearing the shoes and were told that we couldn't get a full refund.

We had only bought the shoes two hours earlier and we never even took them out of the box. But the workers, especially a woman named Mary and her manager, were so nasty about it. They said that the shoes looked worn and that we were lying. The manager who had checked us out earlier had even looked at the shoes before she rang us up, but now they were saying that they looked worn.

We were so upset by their behavior that we decided never to shop there again. We used to go there a lot, but now we won't even consider it. We will definitely tell everyone we know about this store and how bad the customer service is. It's a shame because we used to like Rack Room Shoes, but now we can't recommend it to anyone.

I gotta say, I'm pretty surprised by how this place does business in 2019. I ordered two pairs of shoes - one to be picked up and one to be shipped - but I never got a confirmation email and when I logged in, my order was nowhere to be found. But guess what? My credit card was charged! Eventually, I got an email saying my pick-up was ready, but the order still wasn't showing up on the website. I ordered in time for Christmas, but it's not looking good for that second pair of shoes. It's been three whole days and I still don't have an order number for them, so they probably won't get here in time for the big day. I tried calling Rack Room Shoes twice, but both times I was on hold for over 20 minutes with no end in sight. That's just crazy, man. I can't recommend this place - it's way too unorganized and it's causing me a ton of frustration.

I gotta say, I was pretty disappointed with my experience at Rack Room Shoes. I mean, don't get me wrong, the shoes themselves were fine. But when it came time to return them, things got a little shady.

Now, I'm not the type to just blindly trust a company's return policy. I like to do my research and make sure I know what I'm getting into. So before I made my purchase, I scoured the website for any information about return shipping. And you know what? I couldn't find anything.

So I went ahead and made my purchase, figuring I could just return the shoes if they didn't work out. But when I received my order confirmation email, I noticed something fishy. It said that a return label would be included in the package. Hmm, that seemed a little too good to be true.

Sure enough, when my shoes arrived, there was no return label to be found. Instead, I had to go back to the website and dig through the fine print to find out that I would have to pay for return shipping myself. What a sneaky move, Rack Room Shoes!

Now, normally I wouldn't mind paying for return shipping. But in this case, I had taken advantage of a BOGO deal, so the shoes I was returning were only worth half of what I had paid for them. It just didn't seem worth it to spend even more money to send them back.

Overall, I was pretty disappointed with Rack Room Shoes. I wish they had been more upfront about their return policy from the get-go. I don't think I'll be shopping with them again anytime soon.

I gotta say, I was pretty disappointed with my experience shopping at Rack Room Shoes online. I mean, I get it, they gotta make a profit and all, but it seems like they're sending out their worst shoes to us online customers.

I live pretty far from the nearest store, like 19 miles or something, so I figured I'd just order a pair of sneakers online. Seemed like a good idea at the time, you know? But when they finally arrived, they were the wrong design! And not just any design, mind you, but my least favorite one out of the whole line. Talk about a bummer.

So I figured, okay, I'll just exchange them for the right ones. But nope, their policy is that all exchanges have to be done in store. Like, seriously? I still can't get to the store, so then I try to return them. But guess what? To return them, I have to pay for insurance of lost items. What a ripoff!

I mean, I chose to shop at Rack Room Shoes because they had the most affordable options for someone like me who's on a tight budget. But in the end, they just ended up costing me more money and giving me a whole lot of regret. I'll never forget this experience, and if anyone ever asks me, I'll tell them straight up: Rack Room Shoes online store is a total scam.

I recently had an experience with Rack Room Shoes that left me feeling frustrated and disappointed. I wanted to buy my dad a pair of shoes for his birthday, so I went to their website and placed an order on Thursday. The website said that the shoes would be delivered on Saturday, which was perfect timing for the occasion.

I was excited to receive the shoes, so I kept an eye on the tracking number that Rack Room Shoes sent me via FedEx. On Saturday, I was outside with my mom and sister when I received a notification that the package had been delivered. I was worried that my dad would see the package before his birthday, so I immediately tried to contact FedEx to see if they could hold the package for me.

Unfortunately, I was only able to reach a virtual assistant, which was not helpful at all. I then tried to contact Rack Room Shoes, but I was put on hold for about 2 hours before I finally got through to someone. They asked for my name, order number, and address, and then told me that the package had been delivered and that I should contact FedEx or make a case with PayPal.

I tried contacting FedEx again, but I had no luck. I then went back to Rack Room Shoes and tried to get in touch with someone again. When I finally got through to someone, they disconnected the call before I could even explain my situation. I then tried to open a case with PayPal, but they kept asking for the tracking number, which I had already provided multiple times. Eventually, PayPal closed my case without resolving the issue.

Now, I am left with no shoes and no money. I have tried contacting Rack Room Shoes multiple times, but I have not had any luck getting a response. I am now considering contacting my bank to see if I can make a case with them.

Overall, my experience with Rack Room Shoes was extremely frustrating and disappointing. I hope that they can improve their customer service and communication in the future so that other customers do not have to go through what I did.

The quality of the shoes at Rack Room Shoes is pretty good, and their prices are quite competitive. However, if you're planning to order online, be careful! If you don't live near one of their physical stores, you might end up paying a lot more than you bargained for. You see, if the shoes don't fit or you need to return them for any reason, you'll have to pay for the shipping yourself. And that can really add up!

Let's say you find a great deal on some shoes and decide to order them online. You pay for the shipping to get them to your house, but when they arrive, you realize they don't fit quite right. So you decide to return them. But now you have to pay for the shipping AGAIN to send them back! And by the time you've paid for both shipping costs, you might as well have just kept the shoes and not bothered with the return at all.

It's a tough situation to be in, and I speak from experience. I made the mistake of not reading the return policy closely enough, and now I'm stuck with shoes I can't use and a lot less money in my pocket. It's frustrating and stressful, and I wouldn't want anyone else to go through the same thing.

So my advice is this: if you're planning to order from Rack Room Shoes online, make sure you live near one of their physical stores. That way, if you need to return something, you can just bring it back in person and avoid the extra shipping costs. And if you're not sure, it's always a good idea to read the return policy carefully before making a purchase. Trust me, it's not worth the hassle otherwise!

I recently made a purchase from Rack Room Shoes and I have mixed feelings about my experience. I ordered two pairs of shoes and a small sling backpack from their website. The backpack arrived in good condition and I have no complaints about it. However, I was disappointed that my items were shipped separately. Despite this, the shipping was surprisingly fast, so I can't complain too much.

The first pair of shoes I received had a plastic tag attached to them. This tag is meant to prevent theft, but it was an inconvenience for me. I had to go to a random sneaker store to ask them to remove it for me. The employee was kind enough to help me, even though she wasn't supposed to. This was a minor inconvenience, but it still affected my overall experience.

My biggest complaint is about the second pair of shoes I ordered. They were meant to be a Valentine's Day present for my boyfriend, but they arrived in a terrible condition. The shoes were stuffed into a tote up box, which was unacceptable for a gift. I was disappointed that I had to present this tacky box to my boyfriend and explain that it was the fault of the company. It was clear that Rack Room Shoes didn't care about the satisfaction of their customers.

Despite these issues, I was surprised that my items arrived in a timely manner. I had read reviews about messed up shipping and lost shipments, so I was relieved that my items arrived at all. This is the only reason why I'm giving Rack Room Shoes a two-star rating. If it weren't for the shipping, my rating would have been one star.

Overall, I'm not sure if I would order from Rack Room Shoes again. The experience was a mixed bag, and I'm not sure if I want to risk another disappointing purchase.

I went to Rack Room Shoes for the first time on June 2nd with my sons. We were all excited to find shoes we liked at reasonable prices. However, when we went to checkout, there were computer issues and the employees were not communicating well. I had to try to run my card three times, and even though I was promised everything was fine when we left, I was charged twice - once on June 2nd and again two days later.

I understand that mistakes happen, but what really bothers me is that I have spent hours waiting on hold with their customer service department, which is completely useless. I have also gone back to the store to try to work things out with a manager, but it is now June 25th and I still have not received my money back. What's worse is that I have not received a single email or phone call apologizing or trying to make things right.

As a mother of two growing boys, I would have been a loyal customer for the next 10 years, but at this point, I am extremely disappointed and frustrated with Rack Room Shoes. I hope this review helps others avoid the same issues I have had to deal with.

I recently purchased two pairs of shoes from Rack Room Shoes' website. One of the shoes was great, but unfortunately, the other one was damaged. I reached out to their customer service team and the first representative I spoke with was really nice. I sent them an email with photos of the damage and was told to wait for a response within two business days.

However, when I followed up with a phone call the next day, I was met with a very curt representative. This woman told me that there was nothing they could do for me and that I should wait for a response from customer service. I was confused and asked why I was even getting a phone call if they weren't going to help me. She was very rude and told me to just wait for a response.

Eventually, I received a voicemail stating that they wouldn't be doing anything for me and that it was my responsibility to contact the brand of the damaged shoe to see if they could help me. I was frustrated and sent an email follow-up explaining that it wasn't my job to do their work with their vendors and asked if they could please contact the company for me.

Their response was that they didn't see any damage on the shoes. I was annoyed and sent another reply asking if I needed to circle the damages for them to see. As someone who shops online frequently, I was really disappointed with this experience. I understand that nothing is perfect, but I can't trust the quality of their products or their customer service. If I can't trust that my products will be good, I won't be shopping with them again.

I came to Rackroom to exchange a pair of shoes given for my birthday...did not like the color...found the Air Max Excee...when I tried on the shoe the left shoe was tight...I asked the lady who wormed there if they had any half sizes (1/2) she said no...she checked on the computer...the lady told me she was the manager (did not get her name)...she told me to purchase them and maybe I could break them in...if not...return them in the shoe box along with my receipt...she would exchange or refund me...I told if she was sure...she said yes...I again asked her I could wear them to try to break them and if not satisfied because they would hurt...I would still be able to return or exchange and she said yes...I came today to exchange or return and they told me no...they will not due thsg...I am requesting a refund since they don't carry 1/2 sizes and my left foot hurts when wearing the shoe...thank you

I am writing to you to complain about different in size of one pair (Order number: [protected]) .

On 7th December, I purchased two pair of Nike asuna2 slides from your online shop for $89.98.

Today when I unpacked it, I noticed the grey one is different in size of one pair(left size is 10, right size is 8).

I am experiencing this type of inconvenience for the first time, but I haven't expected this at all.

No one can use this slide. So I would like to have a free return label and a refund for the full cost ($ 39.99) of the grey one.

Thanking you in anticipation that my complaint will be resolved soon.

I look forward to hearing from you.

My e-mail adress: [protected]@gmail.com

I visited your store today 10/26/22. I was very perturbed by the way

the store manager was speaking to an employee. It was most unsettling.

Especially speaking to her in the tone he was using and in front of other

customers. I will let you know I will not be shopping in that store again.

I plan on leaving a bad review also. This needs to be addressed as I have

spoken to others that have visited your store and have said the same things.

Rack Room in Slidell, La really think customers are stupid. Everytime you go there to shop the sales ticket says one price and @ the register you have another price. The sales agent or maybe he could have been the store manager, I'm not quite sure. However I told him the front alse have several boxes of NIKE Tennis that are $59 and he was charging $80 REALLY! THEY THINK WE'RE STUPID.

STOP TAKING ADVANTAGE OF YOUR CUSTOMERS!

I hope you guys look further into this have a great day!

I asked the staff and manager to explain the Bo Go guidelines to me and and was met with nothing shy of hostility. The manager Lamonte Hendricks was called upon by myself to help with a new employee by the name Andrea who had told me she didn’t care that she had a job wasn’t worried about it and was acting like she was angry when I asked a question . When I then asked the manager to show me the signs In the store that were part of the promo I said to him they blend in with all the others he then got very stern his body language was intimidating and he tried to say I had already been told this info by another employee. I said you him that was not so and he proceeded to walk away while I was asking him what the employee said to me because no employee had said anything they just shook their head when I asked a question. Lamonte’s voice was loud and unfriendly during this time and caused attention from others I asked him to explain the promo and he reigned said it had already been explained and called me a liar still using a voice that made me feel I was being talked down to after I had just spent 200$ . So I asked again to please explain the promo he then takes his voice to a very loud tone states I will not argue with you when it was a civil conversation I felt he had purposely drawn attention by raising his voice tone to make me feel embarrassed or to try and make me appear to be a problem when I was just asking a question about the promo I asked clearly to explain to me what the promo excluded brands etc he then said look around you read .? I was already embarrassed by the way he was talking down to me and now had drawn attention with getting loud voice tone that I just said ok you obviously don’t want to help me and he continued to chastise me as I walked out of the store . Because I asked his to explain the promo that is what I wanted to know and I was belittled Lamont’e used his loud tone of voice saying I am not going to argue with you and that statement right there had intention he hoped it would get attention and he succeeded then tried to make me look like some disgruntled customer hoping to get to leave the store and it did . I told him I would be filing a complaint he said good luck with that . This is the first time I have ever been treated like a lesser person when shopping and spending my money . Do with this what you like :

We pursed 2 pair of shoes. Salesman said my sons pair would be half off . It was in Cary NC . Crossroads mall. He rang them up. We paid with debt card. I seen the amount was way high. He sad my dons work shoes had an arch , so not half off. After he told us they where. He seen the shoes before we paid. My son has autism , and walked out . Couldn’t deal it. One pair was order to my home. I will be returning them. And never shop stores again. So wrong.

I like to complain that the stores hours said they close at 9pm at the mall and I went to pick up my online order which I just received I email of confirmation to pick it up and when I went to the store a employee had the door close saying they close at 7pm and wouldn’t give me my order.