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Red Roof Inn / double billing for same room same night

1 Saint Louis, MO, United States
Contact information:

Date: 13 Nov 2016 - Booked reservation 1 night (14 Nov - 15 Nov) through Booking.Com for hotel room at Red Roof Inn (West Port Plaza, MO) for 63.09...Paid by bank card...

Date: 14 Nov 2016 - Arrived at Red Roof Inn approximately 6:00 p.m...Reservation from Booking.Com was not in there system...I presented a computer printout of the email sent to me by Booking.Com...In order to get the room I had to pay again by card...This time I paid 69.21 for the room; however, they charged the card twice for the same amount...

Date: 15 Nov 2016 - Departed Red Roof Inn and pickuped receipt for the one night stay...

Date: 15 Nov 2016 - Arriving back home I checked by account through the internet and discovered that Red Roof Inn had indeed charged my bank card twice and that Booking.Com had charged my card for $63.44 instead of $63.09 and that Red Roof Inn (West Port, MO) had charged my card twice the same stay at the same room...

Red Roof Inn
Red Roof Inn
Red Roof Inn

Nov 16, 2016

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