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Real Canadian Superstore / poor quality, worse customer service

Duncan, British Columbia, Canada Review updated:
2.5
Tried to return a defective food product today that I purchased two days ago. Was refused by someone who called herself a "store manager" for a completely (in my opinion) lame excuse - and who would not, when asked, show me where this was addressed in the refund policy.

This "manager" did not appear to me to even have a Grade 1 understanding of customer service and has now, single handedly managed to PERMANENTLY alienate a customer who regularly spent $11, 000 per year in "her" store over a $15 refund. I will never shop at Superstore again and will tell as many people as I can to do the same in the (probably vain) hope that someone, somewhere in that organization will ultimately make the connection between customers and paycheques.
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Sk
  16th of Nov, 2009
Agree Disagree 0 Votes
Total agree with you. I don't thinks superstore employee realize the effect of upsetting one customer can lead to many.
Rc
  19th of Nov, 2009
Agree Disagree +1 Votes
I am a superstore employee and honestly sometimes there is nothing we can do. however if tht person called themselves a store manager they should have handled the situation better. sometimes i think a 12 year old can do a better job then some managers.

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Real Canadian Superstore Logo Real Canadian Superstore
Customer Care Service
Overall Satisfaction Rating

230 Reviews
1 President’s Choice Circle
Brampton
Ontario
Canada - L6Y5S5
+1 905 861 2387
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