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Real Canadian Superstore / poor quality, worse customer service

1 Duncan, British Columbia, Canada Review updated:

Tried to return a defective food product today that I purchased two days ago. Was refused by someone who called herself a "store manager" for a completely (in my opinion) lame excuse - and who would not, when asked, show me where this was addressed in the refund policy.

This "manager" did not appear to me to even have a Grade 1 understanding of customer service and has now, single handedly managed to PERMANENTLY alienate a customer who regularly spent $11, 000 per year in "her" store over a $15 refund. I will never shop at Superstore again and will tell as many people as I can to do the same in the (probably vain) hope that someone, somewhere in that organization will ultimately make the connection between customers and paycheques.

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Comments

  • Sk
      16th of Nov, 2009
    0 Votes

    Total agree with you. I don't thinks superstore employee realize the effect of upsetting one customer can lead to many.

  • Rc
      19th of Nov, 2009
    +1 Votes

    I am a superstore employee and honestly sometimes there is nothing we can do. however if tht person called themselves a store manager they should have handled the situation better. sometimes i think a 12 year old can do a better job then some managers.

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