false advertising
I do not normally complain but of late this has been driving me nuts. Have you ever noticed that when a product that is always carried at the Real Canadian Super Store goes on sale at a competitors that the Superstore miraculously has none in stock so as to avoid price matching? I had not really noticed it that much until this year when i went in a couple of months back looking for 3 specific items that were on sale elsewhere only to find that they were "out of stock" on all 3 items. Now the items were not uncommon items, in fact, one of the items was Kraft macaroni and cheese. I have 3 kids and it is good for school lunches and so we buy by the case (the item on sale). Not only did the Superstore not have the cases that week but they would not allow me to purchase 12 individual boxes at the matched case price. Ridiculous! Now this week was a little different. In the cereal isle they had a Kellog promotion coupon where if you buy 3 boxes of Mini Wheats for $4.95 each you would receive a bag of Neilson's milk for free. Well they did have both the products this time however they had put the cereal (regularly $4.95/box) on sale thus disqualifying it from the Kellog’s promotion. At the checkout I was amazed when the cashier said that I could not get the free milk. I argued with them and the store manager as to how one would be able to get the milk without the "right" product on the shelf. They did not have an answer (surprise) and then I asked what would Kellog's think of you sabotaging their promotion. Again, you guessed it - no comment. In the end, it looks like I am switching grocers.
The complaint has been investigated and resolved to the customer’s satisfaction.
misbehaviour
Today I went to buy a barbecue from the super store at sunridge Calgary mall but due to highly irresponsible, intolerable and rude attitude of the the manager and the related warehouse department my head is still spinning and I never felt so irritated and insulted throughout my life as I did today due to the manager and the related department attitude. they kept me waiting for half an hour and no one bother to assist me to buy that product. Customer service ladies called them several time and no one appear . Its highly annoying and misbehaving attitude toward the customers
yes this person is right about sunridge superstore, they are like a pack of wolves wearing turbans, I wanted to spend $500 bucks but ended up spending $50 due to being followed and watched like a common criminal!, out of 10 they deserve 0 for lack of intelligence
You missed a nice little dinner last night, ” Chet said. “Terese came along. We talked about you. She’s a fan of yours, but she’s as concerned as I am about your monomania concerning these infectious cases.”
Jack didn’t even bother to answer. If Chet or Terese knew what had really happened last night, they’d be more than concerned.
One question is it a costco? You have better tolerance than me, if I have to wait that long to buy a single product, I would be like screw it, I am gonna to another store!
false advertising
"The Real Canadian Superstore" has a 10% student discount every Tuesday for any student who shows their valid student I.D before the purchase. Of course there are exceptions to this discount which were listed in the advertisements and big signs. Understandable. Some of these exceptions are lottery, alcohol, eye glass repair, tobacco etc. Understandable...
Read full complaint and 4 commentsFalse advertising in flyer
So I wanted to buy a little wristlet that was advertised in the flyer for UNDER five dollars. The flyer says Under 5.00 each on Holiday stocking stuffers, selected varieties. When I went to the till the girl scanned it and said it's five dollars. When I talked to customer service they said it means from five dollars and under but I said that's not what it...
Read full complaintgst on baby formula
I am not sure it is a complaint or not but just want to write my point. Why real canadian super store is charging gst on baby formula and baby food but walamrt is not charging for it... Can someone let me know the reason
The complaint has been investigated and resolved to the customer’s satisfaction.
Kevin, no Walmarts in Canada? Really? o_O
Did the Super Store give a reason to you when you asked?
Customer Service
I have been shopping at the Gateway location in Winnipeg for more than 12 years now and unfortunately find myself driving to Sobeys to shop more and more. I have found with Superstore more often than not the store is dirty (the produce mirrors are filthy), you can't find helpful staff ( told to go to customer service), and the shelves are bare (how can you...
Read full complaint and 2 commentsgift card was fake right off their wrack
I bought a $100.00 Gift Card right off the shelf, paid for it with real cash money and they decided the card was a fake someone had made. It look the same as all the other cards on the shelf? They told us they wouldn't honor it and that was it? So I guess it's buyer beware? Don't buy Gift Cards from the Superstore they might be fake!
free item
January 23 2011 This happened today the Jan 23 at superstore at metro town its very important to read the story and Publish it as customer service was very poor. 2 adults and 2 kids. Person 1 and person 2 any(1) and veronica(2) only for your information I don’t want this to be given to the super store at all and not to publish them too. Person 1 came...
Read full complaint and 5 commentspoor quality of food
The quality of food in the Real Canadian Superstore had been in decline for a while. At first, it was still tolerable. Vegetables would go bad within the next two days after purchase, well what can you do, just eat it right the way. Then it became worse when the vegetable is actually rotten when I tried to use it immediately after purchase. So I decided to avoid fresh food. Then I bought some per-packaged cookies, and when I open it on the next day after purchase, it looks like there are bacteria growth on it! I can't believe how poor the quality control is. Just because the grocery is cheaper at Superstore doesn't mean anything at all! You ended up wasting money, time, and may even endanger your health.
The complaint has been investigated and resolved to the customer’s satisfaction.
When you walk into the Superstore In Langford, Victoria BC in the early afternoon at around 3:00pm like I did you will notice this. A few loaves of bread left and the last donuts in all their fresh bakery. I bought the last 6. No sourdough bread, 2 loaves of french bread left. No tomatoes, no bananas, no cilantro, only a few boxed mushrooms a few lettuces on the stand and only a few packages of peppers left too, and the price for a fist sized cauliflour was $5, are you kidding me...?
I mean it looked like the end of the world. Everyone who walked by said the same thing, what is happening here?
I left with very little as I couldn't even make a proper salad. Everything had so little if any of each produce. There were only a few yogurts too...
The prices were crazy expensive. A box of grapes $6, a tiny tiny pineapple for $4. The parsley was $1.70 for a tiny bunch... seriously?
Might as well go to a higher end since I would be paying these prices there with fresh fresh produce and abundant and flawless produces... Lifestyle markets here I come? I'm really disappointed in this superstore. I have never seen a more poorly run Superstore anywhere ever. They need a new manager who knows how much bread to make to sell daily without running out in the early afternoon. Not being able to buy bread at dinner time if you want to stop buy which is a staple is simply poor poor management.
The produce (and food) at "Great" Canadian SuperStore is extremely poor quality, as far as cheaper that is not true either, buying half & half cream, Costco price $1.89 for 1L, SuperStore $1.99 (only if you buy 2 of them otherwise it is $3.97 for 1). Produce cost is pretty much the same, except the Costco quality is far superior. Box of oranges 5LB $4.99 (Superstore) nearly half are already or go moldy within a day or two. Yet "Fresh" is their mandate, hardly. Costco oranges $9.99 for 10LB box, and superior quality product. Sourdough bread at SuperStore (one loaf) $3.99, Sourdough bread at Costco (two loaves) $4.97 (approx), and again the quality is superior. Bought a bag of red potatoes, spending more time cleaning them, because of dirt and bug infestation, then it should take me to cook them.
Located in Abbotsford, BC, used to be called Great Canadian Superstore, may be called Real Canadian Superstore, either case, should not be allowed to call themselves Canadian given the quality of food and service. Couple times I witnessed different produce people restocking their tomatoes, they dumped the box out like they were a box of rocks instead of tomatoes! So I feel the blame lays squarely with both the suppliers of the produce and with the store personnel.
produce
the most disgusting store i have ever shopped in, in my whole entire life. 3 out of 5 times i go there they either have no produce or what they do have is bruised and moldy. the last time i was there i was looking for tomatos, they had about 20 tomatos, i counted 12 moldy ones sitting there. i am so disgusted by this store and its staff. how could you work...
Read full complaint and 1 commentwitless management
I rarely go to any kind of 'superstore', preferring to shop locally. However, I received a flyer, on the cover of which was a lovely picture of case lot Ataulfo mangos at a pretty good price. I got in my car and drove to the above Superstore, which is huge. When I couldn't find the mangos, I asked a produce worker who was unpacking cantaloupes. He waved hi...
Read full complaint and 9 commentsaccused of theft
About a week ago was my boyfriend's birthday. One of his friends gave him a video game for the PS3 as a present. After my boyfriend opened the present they realized that the plastic security enclosure was still on the package, the person who bought it didn't see that they left it on. It was bought in a Superstore out of town and it would be inconvenient for...
Read full complaint and 8 commentsvery urrogant
I had to buy a big bag of kitty litter and requested help because I was holding my infant daughter. I didn't feel comfortable laying her down on the conveuor belt because she was sleeping. All I wanted was help with putting the kitty litter into the bag. The cashier just threw me a bag rudely at me and demanded that I pay for the plastic bag and went on with next customer. I must say that was very arrogant.
The complaint has been investigated and resolved to the customer’s satisfaction.
terrible customer service
Twice I have had to deal with a so called manager in this store by the name of Andrea and have had appalling service and attitude from her on both occassions with the latest one being today. We were purchasing an item that had a sign attached to it clearing stating that the cashier would take 50% off the total at the till, when the item scanned at the full...
Read full complaint and 24 commentswork safty
I work at the Real Canadian Superstore in Winnipeg for about 3 years now trying to pay for my school and a car.
I started in the garden center then they moved me to produce. In the garden center after one week my boss quit and my new boss didn't talk to me at all or say anything to me. They transfer me to produce when they closed the garden center.
In produce if a customer has any kind of complaints my bosses will hide or they will tell them to go to customer serves make a complaint about an employee. One of there flyers had 10lb bag of white potatoes on sale a few days later they put in the paper that it was a misprint. When that flyer sales ended the next day a customer came to me and ask were are they told him that it was a misprint he said in a loud voice "no its not its in your flyer" I showed him the 5lb white potatoes and he still wanted the 10lb so I got my boss and he told him my name and he should go to customer serves and make a complaint about me. If the boss likes you he doesn't care how your tables are or how the quality is. A customer has a complaint about the quality it will get blamed on a person who is going to school.
Another thing is they find cleaning anything is a waste of time and money. The only time there is any cleaning is when there is a food inspection at any store in the city. We just had a federal election so I email all the big party's about how clean it is there. All party's sent "Thank you for your past email in support of healthier Canadians and they sent there platform'
There is also alot of talking negative about us to even the new employees by the bosses, full timers, and the people who has been there for 10 years +. Right now they are talking about that I'm gay, I wear makeup, I watch gay porn, having people tell me that this guy wants to go out with me no that guy wants to go out with me, get that ### out of my butt. The head boss is now telling me that when I quit there will be a party here.
The only thing loblaw cares about is your money nothing else. They don't care about there employees or there customers just the cash.
i buy one wmelon, and he charge me 2
### happens. People make mistakes. You mean to tell me you've never made a mistake? Take your receipt to customer service and get a refund and get over it.
Your writing is atrocious and you are paying to go to school? Good luck.
ie ie ie - blocks where there now they aren't, disregard yeah the filter comment
yeah the filter here is brutal and i hope you can read through it but if not not some of it is for instance will not (contraction came out as won't)
does not (contraction came out as doesn't)
- - - seems to come across as &mdash (thats hyphen) and so on, hope you get the jist, but up top, "i have power over you" is what was typed. (ttyl)
ok i work at a superstore and I'd like to think i could belong here. I work nights to avoid daytime middle management and am writing this in frustration of unprofessional practice(s). But here are some of the things that are now making me consider going elsewhere for employment.
1) do you have your middle management coming up to its various employees and saying "do you know im your boss now, do you know that i have power over you?" (has happened a few times in the last month by more than one person)
2) every time your employee is able to prove you wrong with your own rulebook you change the rules to make sure it doesn't happen again (has happened continuously in my store, almost weekly)
3) throwing peoples livelyhoods to middle managment that doesn't ever last in our store for more than a year usually (put your house and car in the hands of someone that doesn't like you and has a definate agenda that you don't fit into and jumps to "i have power over you" when your trying to solve a problem that had NOTHING to do with that...sound odd...i assure you i scratch my head)
4) throwing different departments (to the dogs for lack of a better term) to lower management levels (again with agendas, megalomania, stating to people around the store "do you know i have POWER over you?") who only got this because they were NOT in power over those people (and yes, they had a whole dept. in my store changed over to another so that 2 other middle management guys can have power over some people in the store that were not currently under ther jurisdiction...uber pathetic huh?)(like to come to work to be pushed around for fun? i don't my whole problem in this is [again to reitterate]
5) management eroding peoples civil rights in our store (how may you ask? By changing the rules to state that you are now no longer able to voice opinions, talk amongst each other or comisserate over the latest new fist tightening. even talking on breaks of before or after work is now prohibited [more and brutal things than this that i just don't want to get into]...absolutly hilarious but true)
6) stating no bathroom breaks
7) making fun of imparements of employees by management
and the list goes on and on and on with our store and is getting worse by the day not better. The distinct lack of professionalism displayed by the middle management regularly is ASTOUNDING and they are NOT afraid to threaten your job for ANY problem they might have with you. not only will other management be covering for them but changing rules in their favor so they cannot be held accountable for the next (predicted) time such a problem ensues.
i would like to show 3 rules of tyranny people:
Any power that can be abused will be abused.
— Tyranny Law #1
Abuse always expands to fill the limits of resistance to it.
— Tyranny Law #2
If people don't resist the abuses of others, they will have no one to resist the abuses of themselves, and tyranny will prevail.
— Tyranny Law #3
ps - i probably won't reveiw or respond to this so keep in mind this is from the other side of the coin and someone that doesn't currently hate working there (just when middle management is local do they make you miserable for kicks).
The comments on are while most likely have some merit behind them, are indeed as someone else stated; "Stupid" . To the original poster who comment on cleaning, I find your claims obsurd. I worked as strictly a /Cleaner/ at Superstore for five years, so the store doesn't "shrug" at that.
Loss prevention guy, props for doing your job and all, but what exactly did the employee take? I used to take [censor] off the shelves, (Band-aids, gloves, etc) that a department was out of, in the beginning - I never knew how to "scan stuff out", I woulda got physical towards you as well. Guy probably wasn't even "stealing".
Don't get me wrong, there were many thing's about the store that annoyed me, but you people are whining about pitiful stuff that could have easily been resolved if you weren't so blatantly stupid. (Putting loss prevention guy aside, it's never cool to get stabbed.)
Customers don't deserve half the kindness their shown most of the time, aside from the genuinely nice customer. Take the ones who "demand" to know where something is, it just so happens that well, you don't know, why would you? You don't work in whatever department it's in, but ok! hold on.. lemme check the product listing, Then they get pissed off, call you stupid, complain about the store. In all honesty, get the [censor] out then. One, two, hell a dozen customers going to another store isn't going to hurt the company that bad. Want employees to respect you.. well, respect them.
Anyways, grow some balls people. It's a minimum wage job (most of the time), nobody cares what you're trying to support, or pay for. Shut up and work, or get the [censor] out.
.. and no, I don't work for them anymore.
To Seah - I apologize that my comment was not accurate enough. The situation was that the customer was unable to pay as the system would not let him without an attendants assistance.
Secondly, I did not mention in my complaint that I approached a cashier. If you read my complaint again you will notice that I went to CUSTOMER SERVICE. The roles and responsibilities of employees in this department is obvious enough in the department's title. If an employee in customer service cannot assist or satisfy their customers, they need to call or find someone who can (supervisor or manager). If they do less than this they are NOT DOING THEIR JOB.
Good Business 101--Never let your customers leave unhappy. Always keep them satisfied.
Thirdly, be careful when you refer to your customers as "stupid". Whether I choose to use the U-scan or not is my right and you must respect/accept that. If you feel that your employer is treating you unfairly by implementing the U-scan perhaps you should look for another job. It is not the customer's fault.
Finally, should you choose to continue to call people stupid, you should be careful not to display your own ignorance (spelling, grammatical, and punctuation errors) when you post comments on-line.
And also some one cant just take over for the attendent...their responsibility is U-scan for thier shift...the other cashiers have to watch thier tills...we cant just go back and forth between tills...And PS watermelons arent scan theres a code for them only if Stupid people could look them up on the U-scan machine...BTW its 4032
To buddhasbuddy---Im a cashier at a superstore and to be honest with you not everyone is trained on how to use U-Scan...so you cant just go up to the nearest cashier expect them to be trained...And any ways ONLY stupid [censored]es use U-Scan. U-Scan is the stupidest thing to come out it takes away soooo many jobs, so that inturn an all ready very rich company can get just slitly rich and cut all our hours.
poor quality, worse customer service
Tried to return a defective food product today that I purchased two days ago. Was refused by someone who called herself a "store manager" for a completely (in my opinion) lame excuse - and who would not, when asked, show me where this was addressed in the refund policy.
This "manager" did not appear to me to even have a Grade 1 understanding of customer service and has now, single handedly managed to PERMANENTLY alienate a customer who regularly spent $11, 000 per year in "her" store over a $15 refund. I will never shop at Superstore again and will tell as many people as I can to do the same in the (probably vain) hope that someone, somewhere in that organization will ultimately make the connection between customers and paycheques.
I am a superstore employee and honestly sometimes there is nothing we can do. however if tht person called themselves a store manager they should have handled the situation better. sometimes i think a 12 year old can do a better job then some managers.
Total agree with you. I don't thinks superstore employee realize the effect of upsetting one customer can lead to many.
Refusal to exchange product
I bought a playstation 3 at a Superstore in Spruce Grove Alberta. After 2 months it quit working. As I live in rural manitoba returning it to the original store was impossible. So I took it to Winnipeg and stopped at the mcphillips st. Superstore. They said they could not exchange it as they were out of stock but told me to go to the Portage Ave. location...
Read full complaint and 56 commentsAbout Real Canadian Superstore
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Real Canadian Superstore emailscustomerservice@superstore.ca100%Confidence score: 100%Support
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Real Canadian Superstore address1 President’s Choice Circle, Brampton, Ontario, L6Y5S5, Canada
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJan 23, 2026
Don't worry, Wal-Mart will match and beat all, if not all, very soon, they are becoming too tough to compete with. Superstore sucks in Lethbridge, low class talent and you have to bag your own stuff.
Sobey's is good for service and their buddy Safeway. I hate that the American stores are offering the better/kinder service but it is true! I wish Canadian Tire would hire polite people over Home Depot...because I am one for keeping the Canadian dollar in Canada but then again the American stores do hire us Canadians, but there is more to this subject that can run in circles but ...