The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

RCA Model 20F524T / The TV won't work and RCA just wants more money

1 Norman, OK, United States

I purchased a television model # 20F524T, in April 2008. In August 2008 the television began turn on and off, all on its own, every 9 seconds. I emailed the company, who told me to call the customer service line and provided the number for me. I called.
I found their phone menu options to be quite confusing. I picked the option for repairs and troubleshooting. This is the wrong choice. All I heard was a recorded message telling me how to find a copy of the manual on the internet and then it disconnected me. I sent the company another email and I was told, once again, to call the 800 number but to be very careful about the selection I made. I tried again and I, for obvious reasons, did not choose the troubleshooting and repair, this time I picked the "questions about" option and got a live person. They told me nothing could be done about my complaint until I faxed in my bill of sale. Once I faxed that in I would have to wait three days for a resolution specialist to call me. I faxed it in and four days later I got a phone call from their resolution specialist. I was told that my warrenty had expired, it's only good for 90 days, and that I would have to pay them $79 plus tax and they would send out a replacement tv. Are they kidding me! I have only had this tv for four months and they want me to spend more money on another one of their products. I asked this "specialist" to speak with her manager about this fee, since I don't think they should be asking consumers who've had one of their products for four months to spend more money. She told me it didn't matter who she or I spoke with, the company adhere's to their warranty only. If I want this tv replaced it will have to send it to them, pay them another $80 plus dollars. I'm not spending any more money on a company who stands behind their products for 90 days only, who expect comsumers to spend more money on their product and who obviously have no concern for customers.

Ko

Post your comment