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RCA, aka Thompson Inc / Don't buy an RCA television

1 United States
Contact information:

We bought this TV from target in Jan 07. By Nov. 07 it quit working. We called RCA and were told someone would get back with us in 24-48 hours. It never happened. I called them instead. I was told it was going to take 8 weeks to replace the part needed. I said this was unacceptable, the TV is less than a year old. After much yelling and spending time on hold they finally ended up replacing the TV in Jan 08. Yes 2 1/2 months later. It is now March 08 and the replacement TV is now not working. I called once again only to be told I would be contacted in 24-48 hours, was I? NOPE. I once again jumped on the phone. This time I was told my TV was no longer under warranty. I had to yell at them to get them to understand that this TV was just replaced 8 weeks ago. They finally understood that it was still under warranty and the lamp (after 8 weeks) needed replaced. I was then told they don’t replace those after 90 days. ITS ONLY MARCH, IT HASNT BEEN 90 DAYS YET. After 40 more minutes on hold I was told to ship the lamp back and they would ship me a new one upon receiving the defective one. I am supposed to pay for S&H to ship a defective lamp back to RCA... Absolutely not. So I was then told we will ship you a prepaid shipping label that you can use to send it to us. 11 days later... no shipping label. Another call to RCA. Oh, the shipping label hasn’t been shipped yet. I will arrange for FedEx to pick up the defective lamp on Friday. Once we receive the defective lamp we will send you a new one in 7-10 days. So I get to wait to see if a new one even shows up after sending them the old one? After no one will return my phone calls? It is a good thing we got the Target extended warranty as well. Do NOT BUY RCA ... You will regret it. We are still without a TV. A manager is supposed to be getting back with me. I will believe it when I see it.


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