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horrible customer support
If there were another option for service in my area I would definitely leave CenturyLink. I have them for phone service too and it is just as bad!
This is the umptenth time I've had an issue with them, so this time I decided to complain. My internet went out on Monday during a storm. I called Tuesday and was told there had been an outage in the area but that it was fixed. I told them that mine was still out and they said to give it until that evening and if it was still down to call back. I waited two days-trying to give them the benefit of the doubt. I called back on Thursday and went through trouble shooting with tech support. It didn't work so I was given a ticket for someone to come out Friday between 12 and 4pm. So, Friday comes and I sit in the living room (10 feet from the door-becuase I do not want to miss this appt!) from 11:30 until 4:00 and no one shows up or calls. I call at 4:00 on the dot and ask for an update and the person tells me the ticket is still open but he doesn't know why. He contacts Tier 2 support (whoever that is) to see if they can tell me. After being on hold for almost 30 minutes he comes back and says that they don't know what happened, but someone will be out that day because they haev 24 hours to handle these issues. I remind him that 24 hours has well passed since the ticket was put in at noon the previous day and furthermore this service had been down since Tuesday. I ask to speak to a supervisor and he says "He's only going to tell you the same thing I did" and I tell him but maybe he has the authority to get something done. I'm put on hold for another five minutes or so and he comes back and says no one is available and that I will get a call back in the next 15 minutes. I waited 45 minutes and no call, so I call back. The next guy I talk to says the previous guy didn't even note our conversation...WOW! And that he sees my ticket but it says its been closed since 3pm and that there is a note that the tech couldn't get on the premises and couldn't reach anyone. Seriously! I let him know that I have taken off and have been sitting in this room since 11:30, no one has even pulled in my driveway (which I can see sitting in my living room) nor called my phone. He says all of the techs are gone home for the day so he can put in another ticket for tomorrow. I say no thanks and ask him for a supervisor, which again is not available so I'm told one will call me back and I'm told I'm second in line to sepak with one. An hour and a half later a supervisor finally calls me back and he claims that he can't fidn a ticket and there never was a ticket for me. So I say I guess the two men I talked to before were lieing because they both went over my ticket with me. He says no I'm not saying they lied. I say well I've been mislead either by them or by you. He then says well all he can do is send someone out tomorrow. And I say I've got to sit around again tomorrow and wait for someone to come and he says they may be able to just fix it from the outside and that he'll put a rush on my ticket. I end the call by letting him know that I know someone is trying to cover there butts and don't know whether its him or not but something needs to be done ASAP. Saturday the guy comes ringing my doorbell and 8am (waking me up, but at least someone is here). It turns out the fiber optic power box they previously installed was not working so they had to install a new one. Had nothing to do with a so-called area outage as I was told on Tuesday. My internet is now up and the first order of business was to write this complaint, next I'll check my "online classroom" becuase I'm a doctoral student who hasn't been able to get online to participate in my final week of class. I hope this hasn't affected my grade to much.
If there were another option for service in my area I would definitely leave CenturyLink. I have them for phone service too and it is just as bad!
The complaint has been investigated and resolved to the customer’s satisfaction.
incompetence
CenturyLink has to be the worst telephone company EVER! They are totally incompetent. If I could get any other phone service I would.
When I first got their service 3 years ago I requested that long distance service not be turned on at my house. Now, I need it. I have been trying for months - literally 4 months - to get this accoplished. Every time I call they say it will be on in 3-5 days. 4 months later - no long distance service.
I wish I had made a record of all of the calls I made to them and the amount of time I have spent on hold. Every time I call and they say they will take care of it then I have to do an automated authorization - one time they connected me to the authorization in Spanish.
switch to vonage, they are much better
Kim,
Sorry to read about the trouble you had. I'll be more than happy to help out with your issue. Can you email me your account information and any other details to that our team can investigate? My email is Joey@CenturyLink.com. Our customer outreach has been helping customer's online for over two years. Please let us know what we can do to help. Thanks!
Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com
disconnecting our service
I was laid off about a year ago. We recently dropped our house phone line to save ourselves about 35.00. Centurylink disconnected our house phone line immediately at our request but billed us for another two months. We called and complained which finally resulted in the crediting back the charges to our bill.
About a month after, that we woke up one morning to find our internet was shutoff. We called that morning which happened to be a Saturday to be told by customer service that our account was suspended, and that we would have to call back that following Monday. We knew we were a little behind on our bill, but the past conversation with Centurylink customer service we indicated that we could not pay in full, but we would get caught up ASAP. Disconnection did not appear to have been an issue and we were not told that our account would be suspended if we did not pay the bill in total. After calling and complaining to customer service to be passed around without a good explanation to why our service was canceled with no notification. It was a really bad experience I do not wish upon anyone, and it happened on the weekend of Mother's Day.
If they were not the ONLY internet provider in the area, we would have switched that day.
The complaint has been investigated and resolved to the customer’s satisfaction.
DBrown75,
Sorry to read about the trouble you had with CenturyLink. I'll be more than happy to help you out. Can you email me your account information so that I can find out what happened? My email address is Joey@CenturyLink.com. Our online customer outreach has been helping customers for over 2 years. Please let us know what we can do to help.
Thanks,
Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com
unfair billing practice
I recently had my phone service with century link disconnected by my own choice to try a new company. The service was disconnected on April 1st. I waited for my final bill to come in the mail. I did not receive it. My payment was usually paid on the 24th of the month. I received a bill today on may 1st, EXACTLY 1 month from stopping the service from a COLLECTION agency. I have decent credit! This is very upsetting that a large corporation such as Century Link would rape its customers this way.
When I called to speak to a representative, all she could tell me is that it was an "internal" collection agency. She could not explain to me what "INTERNAL" collection means... Is this just a game that Century Link plays to upset good paying customers that quit the service? I was extremely upset and NEEDING answers. I did not build myself good credit only to have it ruined by a company that is disgruntled over losing its customers due to their much higher priced service.
I told the person on the phone that I never received my final bill from Century Link. Her explanation was that if you quit the service, then you only have so long to make the final payment before it is turned over to a collection agency. HOW COULD THEY LET THIS HAPPEN WHEN THEY DIDNT EVEN SEND ME A FINAL BILLING STATEMENT? It's only been 1 month since the service was shut off.
I am going to get this message out to as many people as I can to warn others about this horrible company and the way they treat their customers. PLEASE POST!
The complaint has been investigated and resolved to the customer’s satisfaction.
spencer221,
I would be glad to look at your account for you to see if I can help explain your bill to you. Just email me at Joey@CenturyLink.com. Be sure to include your name, account number and reference your post here on ComplaintsBoard.com. Thanks.
Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com
You can also file a complaint with the FCC: http://www.fcc.gov/cgb/policy/truthinbill.html
I also used CenturyLink the have a charge that you will see on each months bill called Pure Solutions. This amount is not supported by the FCC's Truth in Billing Act. If you call you will have to fight to prove your point, at which time they will transfer you to their AR department, whom you will have to repeat your case with, then they will transfer you to the billing department, and so on and so on, until they finally come back and say there system is down and they cant help you - but you can be transferred to their Spanish speaking Department, and if you tell them you speak English then they will be able to help (Yeah, Right...). I waited anyway and guess what, the operator did speak English, but could not access my account. The service itself is pretty slow, and they only really market themselves in rural areas where people have no other choice. Overall, not a bad scam, it is really sad that it is easier for them to pay people to update comments on the blogs to try and save their image instead of not scamming the customer in the first place.
llage,
I would also be happy to look into this issue for you. Can you email me your name, account information and reference your post here on Complaintsboard.com? Thanks.
Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com
I just got off the phone with customer service. The rep said he was new and had to check with a supervisor about this $16.00 disconnect fee since my service was cancelled on 12/08 /10 and they had already received my payment on 12/12/10 .(we all pay a month in advance for phone service) I told him to note in my account that I would not pay them to disconnect my service and that I EXPECT a refund from the last payment they received from me since I no longer had that service since 12/08/10. They charged to hook my service up and then charged me another fee when I transferred my service to my new address and now THEY want to charge me to disconnect this bloody phone. The rep was very nice and apologitic, but it's not the reps fault that this company is a RIP OFF, in my opinion. The wait to speak to a supervisior was to be about 15 minutes or longer so I told the rep I would call back and that I was going to see what the FCC had to say about these charges. I'd been a client of Embarq, when Century Link took over, for about 6 Years and I have NEVER heard of a phone company charging a fee to disconnect a land line phone! I will be calling them back when they're not so backed up with customers calling to complain about their disconnect fees and I will also file a complaint with the US District Court if I do not receive my refund.
redpenny,
Sorry to read about the trouble you've had with CenturyLink. I'll be glad to investigate this issue for you. Can you email me your account information/name/other details so I can help out? My email is Joey@CenturyLink.com. I also wanted to note that the "internal" agency they mentioned is generally referred to as a "pre-collect" agency, which has no negative affect on your credit rating.
Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com
harassing
Starting a week ago I have been getting a call every day from [protected]. This is a recorded message to stay on the line and wait for the next rep. Well I looked this number up it is a collection agency. I do not owe anyone any late money, I know this for a fact. After getting a call at my office as well as my cell phone I called back. This collection agency was calling for Century Link. I asked them never to call me back I do business with Centry Link not them. So I called Century Link, I was told the harassing calls were from a bill mailed out on April 13th for $53.27. Today is April 20th, I asked why I was getting calls about a bill mailed out on April 13th, he said if I just paid my bills we wouldnt get these calls. Well today I got this bill in the US Mail dated 4/13 for the $53.27. I also found out that my partner at the business got this call last week and said as soon as we got it in writting we would pay the bill. I just verified that we paid our last bill in full. This was just the remainder of a partial month since we switched to Cox Communications on Febuary 15th. I am so pissed right now, my next step (after paying the non-late bill) is calling Cox to switch my 2nd business over to Cox also. Just to top it all off I am now getting calls from [protected] and they are hanging up on me. You have to be kidding me. All should cancel Century Link as soon as possible.
The goons at the RPM collection agency are still calling and wont stop. Today is 4/27/2010. I paid the non-late bill to Century Link a week ago. Now I am getting calls at the office and my cell phone every day from a second number (same collection agency). I have asked and told them never to call my number again. I am so pissed. Cox will be at my second business to change service next week. FYI I am saving over $100 a month on the new Cox Service. Thanks Century Link for opening my eyes.
Note the payment has been sent to Century Link and even though I spoke with RPM they are still calling both numbers every day. I just found out we advertise in DEX. Will cancel as soon as possible.
No thank you. I am done with Century Link.
CenturyLinkJoey is a bot, probably just like the rest of the jerks CL hires. Joey, if you really care about your customers, CL needs to improve service and resolve matters before they end up on here. Maybe some training on how to speak to people and take care of their needs. It should never come to posting your company on a public complaint board to get problems solved...for that matter, a good company would not have all of these problems anyway. Joey, you need to be more proactive to prevent customer problems not reactive.
nwashburn,
I'm also sorry to read about the trouble you've had with CenturyLink. I would be more than happy to assist with your issue. Just email me at Reachout@CenturyLink.com with your name, account number and reference your post here on Complaintsboard.com. Thanks.
Joey H
CenturyLink Customer Outreach
Joey@CenturyLink.com
Pharmacist, Totaly here what you are saying, I shut off my Centurylink 2 months ago due to relocation to another state. I paid my bill on the day that I shut it off (which was also the same day my bill cycled over) and called and had it shut off that very same day. The man at centurylink who I spoke to said that I would be getting a check back for 12.35 due to a slight overpayment. After about a month (and no check) I started receiving phone calls from collections saying that I owed 35.00 for a full months worth of service. I called the collector back and spoke to a lovely lady there who said that this happens all the time with C.L. and that she would take care of it for me. After ANOTHER month we by low and behold today I get another phone call from a differant person at the collectors...This experience was not so nice, after explaining the situation to the women this time she promptly told me IN THESE EXZACT WORDS: that I didn't know what I was talking about and if I did not give her a debit or credit card number to put the amount on she would be more then happy to make sure this debt gets put on my credit report. She then promptly hung up on me. I had wanted to go back with CL in my new apartment once I am all moved in...that will not be happening.
pharmacist,
Sorry that your troubles continue. If you want to take me up on my offer, just let me know. Joey@CenturyLink.com is my email address. Thanks.
No problem. My offer to help will always stand. Again I apologize that the issue occured.
pharmacist,
Sorry to read about the trouble you've had with CenturyLink. I would be more than happy to assist with your issue. Can you email me your account information so that I can investigate? My email address is Joey@CenturyLink.com. I've been helping customers on Complaintsboard.com for over 2 years now. Please let us know what we can do to help. Thanks.
Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com
bad ethics
I have been a customer with Embarq for quite a while before their merger, and you could not ask for a better company. However since it has became Century link I have dealt with nothing but B.S! between lying misrepresenting representative who have no tact or manners or that now the truth if it bit them on the butt! SHAME ON YOU CENTURY LINK FOR YOU RUDE DISHONEST POLICYS! I definately will not refer your company, but do aim to stear as many away from it as possible!
The complaint has been investigated and resolved to the customer’s satisfaction.
I have had the same problem. First, the service I experienced with Charter (cable) was lousy... so much so that we changed to Embarq. They were pretty reliable and had no complaints/ problems... until they became Centurylink. My service has gone out more times than I can remember... they don't seem to know when there is an outage (instead, they give the run around as if the equipment is faulty during this time). I can't seem to get to ordinary websites like yahoo or aol without running into a "cannot connect issue", only to connect less than a second later. This company is horrible!
everyone who can should drop them ASAP
ethics
Embarq was a pretty good company and great cust service but ever since Centurylink took it over their reps have become robots sustaining early term fees for poor service and lying to customers to get them under contract ... once this is done then they will keep you on the phone for hours sustaining these charges .. its the most unethical company I ever had any interactions with.. they are soo very curtious and nice on the phone when you call but your bill will be way to high and your service will be the worst in america .. there reps have no authority to help at all anymore. so if you want to tie up ALOT of money for poor service and hear how there so very sorry but you owe hundreds of dollers but no one has the authority to make any decision other than make you pay it and tell you about your contracts .. the centurylink managers are greedy pigs that are ruining a great company .. good by embarq .. im going to cable .. centurylink sucks
The complaint has been investigated and resolved to the customer’s satisfaction.
The complaints board staff is checking into this for me,
Oh yea, this guy Joey H is going to solve everything! I have gone through so many levels of Centurylink support it's not even funny. The biggest challenge is you talk with someone like Joey H and he may be the best person in the company, however once you hang-up the call is not documented so the next time you call you have weed through the incompetent ones to finally reach someone like Joey only to repeat yourself for the 10th time and the cycle continues. I have had a very good support person help me give me a case number only to call back and the techie has not history of my issues. Someday we'll have another company on our road to give Centurylink fair competition and then and only then will they be able to offer support!
Realistic,
Sorry to read about the trouble you've had with CenturyLink. I would be more than happy to help. Can you email me with your account information and addtional details on the issue so that I can investigate? My email address is Joey@CenturyLink.com. Our customer outreach has been helping customers online for over 2 years! Let us know what we can do to help.
Thanks,
Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com
Replied
false billing
Signed up for Qwest Bundle $85 plus taxes & fee for total $94.34 per month via phone call in September 2009.
Sept billing $140.13; Oct billing $188.34; Nov billing $118.74; Dec $120.18; Jan 120.39; Feb $120.39 & now March $120.39.
I made calls in Sept, Oct & Nov (have notes from all & persons I spoke to) bill was to be adjusted by February.
Qwest is blaming it on a Rebate that I was to request from Direct TV. I registered with Direct TV as directed and confirmed with Qwest in Sept. Now Qwest is saying I did not register correctly and Direct TV will not honor rebate...This is not what I agreed to on phone with Qwest.
The complaint has been investigated and resolved to the customer's satisfaction.
I am sorry to hear about the frustrating billing issue you've been experiencing, as well as the lack of resolution with your previous attempts. I would be happy to help with the issue and assist you in communicating with DirecTV regarding your discounts. Please email me at talktous@qwest.com with your billing phone number and address, as well as a copy or summary of your complaint.
thank you
Steph Lake
Manager, Talk To Qwest Team
"At Qwest your account information is confidential and protected by law, so I need your permission to access the account.”
People please be very careful. DO you really think a representative would be on a complaint panel suggesting you send a copy of your info so the can HELP YOU!?
I smell phishing, which means it is a scam. Do think twice before you respond to them... highly NOT likely they are here trying to help people when they can't even get it right on the phone when you call them!
BE CAREFUL!
Yes had thre same problem with Qwest with their billing also was promosed a $100.00 Visa for signing up. Never recieved one called and was told that it will be took care of. I called back 0ne moth later since never recieved the Visa as they said I would and now they say that its a $50.00 visa card. They are a bunch of liars their and you can not trust any who works for them. My Direct tv was suppose to have a reduction in cost for bundling but I had to fight to get that and had to pay full price for 4 months. Qwest is not trustworthy and watch out if you sign up with them.
Edits from above:
I paid $360 to Direct TV for the receivers.
I was being billed for 6 boxes instead of 3.
I'm going through similar thing with Qwest/Direct TV. I bundled through Qwest, only they aren't doing it. Cost was supposed to be about $110 for TV, Internet and my landline. For starters, Direct TV didn't hook up as planned, had to reschedule 3 days later,
then within 2 days Direct TV collections was calling me trying to threaten shut off if I didn't pay $195. (I had just paid $360 from them for all the boxes.). They were billing me for 6 boxes instead of 6, they added on services I never ordered, and billed me for service on the home back to 12/7 when they didn't install until 12/19. It took several phone calls to get it straightened out. It has been less than 1 month of service and I have threats to disconnect when billing from 12/19 - 1/7 was overbilling me another $40. Supposedly that is now corrected. This is not starting out as a reputable billing plan. I've already been frauded, delayed, and overbilled. In my first 3 weeks. When a company can't get that straight, you know there is funny books all over the place. Why doesn't someone looking into this consumer fraud?
huge overcharges and fraudulent billing
I just want to add to the multiple complaints about gross overcharging by Centurylink.In simple terms, they are ripping us off. When we moved to Montana 6 months ago we signed up for phone, internet, and satellite tv over the phone before we moved in. Once we got here the phone and internet were turned on as promised, but the tv guys didn't show up until...
Read full review of CenturyLink and 33 commentsovercharging/not keeping promised quote
I am very dissappointed with this company and I am unsure how they are still in business if they treat all of their customers the way they have treated us. We were with Embarq/Centurylink for a year for phone and internet service. We did not need cable because our apartment complex provided that for free. However, we then purchased a house last June and were going to go with another provider but called Embarq/Centurylink and they offered us a better deal to stay with them and get phone/internet and Dish Network for 87.90 plus taxes for 6 months plus 175 master card then it would go up to 127 plus taxes after 6 months. Then we got our first bill and I knew it would be more because of installation fees and so on but then a few months later I got a bill for like $200. I called and they proceeded to tell me that they are not sure who I talked to but the deal they told me about is impossible for them to give me and then said they could not come down to that price. Eventually they gave me another deal that was supposed to be for a year from that date and that never happened either. Our bill has never been even close to what they have promised us ever. It is always a different price every single month.
We are on a budget like most Americans and when they promise that it is going to be a certain price, that is what it should be and should not change month to month. I understand a few dollars either way for taxes but not 104 1 month and 148 the next and so on. We can cancel Centurylink but we are in a contract with Dish for the remainder of the 2 year contract so basically we are stuck. We have to call on a monthly basis and they promise us a new price and then we get a bill a few months later and it's different. Then when we call back they tell us that something went up because we only had that fo 9 months or for 3 months. They do not tell you all these things when you sign up. I have asked several times for a confirmation of sevices that we are receiving with exact prices, which we have never received. I am outraged that they conduct business this way and promise people a certain price and then later say that was impossible. We are currently looking for a new service provider for our internet and phone service because we can no longer continue doing business with people that are stealing from us!
The complaint has been investigated and resolved to the customer’s satisfaction.
My name is Joey and I work for CenturyLink. I am sorry to read about the issues you have had. I will be more than happy to investigate this issue and see what I can do to resolve the problem. Can you email me details with your account information? My email is Joey@CenturyLink.com. Our customer outreach has been helping customers online on sites like Complaintsboard.com for over two years. Let us know what we can do to help.
Thanks,
Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com
my unlisted / non-published # in their 2010 phonebook!!!
I've had service for over a year with CenturyTel, now known as CenturyLink. Having recently moved to a new state, during a bitter divorce, I feared for my safety and possible retaliation from my ex, so paid for an unlisted number, got a PO Box and tried to do my best to keep my phone # and physical address information private. Several times I found listings on other phone web sites and other directories and spent time investigating how the information was provided, the dates information was collected and the directories were published, contacted them individually to see if I could opt out and let them know I had paid for an unlisted number.
In the last 14 months I've called CenturyTel/ CenturyLink several times and cried-begged-pleaded in frustration that they NOT publish my phone number or address - that they not make my information public. Each time I was assured that the problem had been corrected and I would not have to worry.
Their 2010 (good until Sept '10) Yellow Pages was recently distributed and guess what!?! All three: NAME - PHONE # - ADDRESS are published right there in THEIR OWN phone book for the world to see! Just checked and found it in DEX too. HOW can they miss this after my extremely explicit phone calls - I even told them I feared for my safety - AND I PAY for the privilege of NOT BEING PUBLISHED! MAYBE I SHOULD HAVE CALLED MYSELF A *BUSINESS* then maybe they would've excluded me for not paying enough to *BE* published.
There were other lesser complaints I dealt with over the last year but this has finally put me over the edge and I have no patience left with spending yet again numerous hours on the phone with CSRs and supervisors that are at best ineffectual or just couldn't care less if they follow up on one customers request. I'd like to file a complaint with the FCC and anyone else possible.
Granted I haven't been physically harmed (yet) but the emotional anxiety I suffer over this is enormous. PLUS...they've been taking my money every month! More than the money it's the safety issue trying to remain "under the radar" except for those I choose to communicate my whereabouts to.
I'm tired of being ripped off, just being a number and having to suck it up from greedy communications companies (and others) with their 2 year contracts, up-sells, fine print etc etc etc to unwary or weary consumers.
Has anyone ever sued their phone provider for something like this? I've found the FCC website. Are there any other state or federal or consumer organizations or avenues I should explore for lodging a formal complaint?
The complaint has been investigated and resolved to the customer’s satisfaction.
over charging / not keeping with quote
In January of this year I received a postcard from Centrylink offering a bundled package of phone, tv and internet. I have been a customer of Centrytel now Centrylink for about 6 years and was looking at a way to lower my monthly expenses and this looked like a option.
I made a phone call to your customer service department and talked about the different options. When talking about it I asked what the total cost would be including taxes and any fees since I wanted to make sure I was making a informed decision. The female representative quoted me $104.00 a month. I asked her again does this include everything she said “yes”. She went through setting up a time for the installers to come out to my house and install the dish for the tv. I again asked her at the end of the conversation about the bill being $104.00 a month and she said yes to this again.
At the end of January we got the first bill it was $306.00! I called customer service and they said that the bill included installation, which I was not told about, and other set up. I told them at that time I was quoted several times that it would be $104.00 a month he said that should be your regular bill but we were caught in a billing cycle and so it had our old charges just for the phone plus the new charges plus installation. I told him that I was not aware of any installation charges it was never explained to me. He then said we could work out a payment plan in which I could pay $140 a month till the bill was caught up. I was not happy with this but agreed to it since it seemed like Centrylink was willing to work with me on it. I made a payment at that time around $120 and another payment of $150 on February 28, 2010 which, was more than the $140 which was agreed upon.
On March 3, 2010 I came home to discover my TV is not working. I called Centrylink and was told I had to pay $228 to bring my bill current, and that the charges for this month are $148. I said that this does not make any sense. I had set up a plan with your company to pay $140 a month in which would be my regular payment of $104 a month. She said there is no plan set up and the past due amount would have to be paid in full. Her name was Debra (she was not very friendly) and I asked is there anyone else I can talk to she then transferred me to customer service. I explained to them the situation above and told her that I was quoted $104 a month, which was to include everything. She said that the customer service people are not suppose to do that and I told her that not only did the representative from your company do it she did it several times. She then proceeded to tell me “yes she may have but to let you know she is no longer working for us”. I then said well I would like for us to resolve this and she told me we can get your bill down to $104 a month by dropping some services. I told her that it isn’t fair to me the customer that someone representing your company quoted me a price that your not willing to stand by and then tell me that I have to pay it or drop my services. She didn’t say anything and I thought the line went dead or the call dropped so I asked her how she would feel if this happen to her and all she said is “is there anything else I can do for you today” at that point I understood that she and Centrylink were not going to honor what I was told and not only that but was unwilling to work with me.
The complaint has been investigated and resolved to the customer’s satisfaction.
Kim N
I have been with century link (Internet) for many years. In August I decided to bundle all services to save the money. I was told by their representative that my total monthly bill would be around $80/month and also I will get $100 visa gift card. Yesterday I got a bill of over $195. I called and they said they put in the code wrong, so they will change it and I asked then how much would my new monthly bill would be, they couldn't tell me how much. How could they not know? They first said $135 then change to $140some and then 160some. I don't get this at all, what kind of representative are they? I felt so mislead and all they said was that they sorry that their rep made a mistake. They just tried to get you sign the contract then throw you right to hell with this. They tranfers you from one person to the next and no one can do anything. No one is honest in this company that you can talk to and that they can help you to solve the problem which caused by their own people. I'm taking this to my State's Attorney General and Consumer Protection Division if I don't get this solve.
This happened to me as well, they quoted me 99 dollars and said it would be 104 with taxes. my first bill was 321.00 i haven't had a bill under 220 yet, and its been almost a year, i swapped to save money, but its cost me more than double what i was paying before. I've spent more hours than i can recall on the phone with these people and its just a different lie everytime.
I'm going to speak with my attorney today about legal action to get out of the contract, i want no part of doing business with these people.
To all Century link customers, and former Embarq customers if you had a package deal with them. When it was still Embarq for phone service, Internet and television. You make have been (and still ) being over charged. For they dropped Dish Network.
I called a few times about lowering my cost and was tolled there is no way to lower to it with the package deal I have. Well I called back again a few days ago and talked to a lady in customer service. And after looking at my account she said I was still being for the package deal with Dish Network which they no longer have. She then proceeded to check my account and said I can save and lower my bill to $71 + per month instead of $117 + per month. That over $40.00 dollars saving a month saving. I have been paying this since they separated and started getting a bill directly from Dish Network. I believe that was in 2010 so that adds up to over $800.00 I paid for nothing. So I wonder how many other are still being charged. I hope everyone will call them and check their account to see if they are being charged for this yet
To Joey from Century Link,
I was just wondering something, do you ever help any of these people? Because your response is always the same. Just curious, because this many people having basically the same problem seems a little fishy to me. I'm suppose to Century Link installed on July 6 in North Ft. Myers, I haven't signed a contract yet. All I did was set up an installation date. This sucks to hear all these people having these problems and being over charged. I think I might have to call Comcast after all.
Century Link just assumes you will tire and if you have no choice will continue with their service, some of us have no choice and are to busy with family emergencies and running a business th fight today ! apparently new Truth in advertising laws are in effect in Kansas now, and Century Link ( or Dink as I call them ) either has run out of illegal literature, or has decided to comply with our new law which they had exploited for two years after buying Embarq's ( or Embarf as call them ) illegal advertising material that was originally printed for them through deal with the old Sprint (yes Sprint ) : this advertising represented our rates before sale to Embarq !
Century Link was and is just too deceitful and Corrupt to live up to advertising and too cheap, and greedy to print new !
ukxs115,
I'm also sorry to read about your trouble with CenturyLink. I'll be glad to look into the issue you're having with us. Just email me at Joey@CenturyLink.com with your name, account information and reference your post here on Complaintsboard.com. Thanks.
Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com
I also feel the same way. I switched from another company because centurylink was offering a better deal that had the internet and phone with long distance for a better deal that the company I had been with for 10 yrs. I soon discovered that I had to pay intall fees and also a fee to have the router delivered and none of that was told to me when I switched. Also it turns out that even though the post card offered free long distance I was told that it would be extra. I tried to explain that info but to no avail. Also now in the State of MN our internet has been down since Friday I believe the 19th and do you think that they emailed or called us. NOPE. I actually deleted my hard drive thinking that it was something with my computer. Now I am really angry. I have a student in college and she relies on the internet to do homework so this weekend has been a nightmare. I feel like an idiot for switching from a company that was yes higher priced but worked great. I want to get out of what ever contract I have with century link but unsure of how to do it. Ohh and by the way when I first switched I didnt get to use the internet for almost a month and thats when i wanted to switch back to my previous comapany but I was told I had the contract with Centurylink. I never wanted a contract. What to Do? timkdo
bebe83,
Sorry that you are having trouble as well. Our customer outreach team will be glad to help you out. Just email us at Reachout@CenturyLink.com with your name, account information and any additional details that you can provide. Thanks.
Joey H
CenturyLink Customer Outreach
Joey@CenturyLink.com
Wiley : You might as well go yank your joey, at least you will get some satisfaction ! filing complaints with PUC, KSOS, FTC and other Government agencies useless when dealing with these corrupt hipocrites !
This is so true. I have submitted my claim on 4 different occassions, and I still have not been given a statement of benefits. I called and spoke to a representative who told me they received the claim, only to call back 30 days later to check on the status at which point I was told that they did not receive the claim after all. This has happened twice, and then they keep calling me back to tell me they require additional documents. Now that I have provided everything, they keep denying that they received the claim, even though I have numerous email and fax confirmations to the contrary. This company is a scam artist - do NOT make the mistake of paying any premiums or doing business with them. You will not receive your benefits.
rip off
I had Qwest for my home phone serve and internet service and DirecTV for my television. In December 2009, I switch and bundled with Comcast saving me $40 per month. I called both DirecTV and Qwest to determine what equipment, if any, needed to be turned in. I was told that Qwest needed me to send in my OLD (9 years old) modem and power supply, but that they would send me the prepaid label. Once I got the prepaid label, I put the modem and power supply in a box and shipped it out UPS. Qwest said they never got the Modem and power supply and charged me $65.09. They asked me if I had the tracking number to track the shipment. Qwest is the one who paid for the shipment and should have the tracking number. They threatened to "ruin my credit" if I didn't pay. I spoke to several individuals trying to resolve it. I eventually spoke to "Misty", a supervisor, who told me I had to pay it or my credit would be affected. I ended up paying the bill, but it is in dispute. I will NEVER use Qwest again. I would advise anyone else to keep records of all transactions as Qwest are a bunch of crooks - BEWARE!
The complaint has been investigated and resolved to the customer’s satisfaction.
I had a cell phone and cable internet [no cable TV] and was happy with that. I had an accident and broke my neck and had muscle damage and nerve damage. I was trying to lower my bills so I could keep my internet because I can no longer move around much. I got this offer in the mail for price for life from Qwest and the way I figured it was I was going to save 10-15 dollars a month. It might not sound like much but for me it was a week of food so I went for it. Boy did they get me. They didn't let me know I was better off the way I was before and when I call them they tell me they told me every thing and that if I want out I have to give them 200 dollars .I don't have that much money so they got me a prisoner. When I talk to customer service they are the rudest people and try to make you fill dumb. They will not listen to you and when you get mad, they hang up saying they don't have to listen to this, which is what they want you to do .I can't wait till somebody nails their *** to the bottom of the river.
I think there are making killing off our returns and we have pay for the modem that they already have.
Non-Stop Harrassament phone calls
every day for the last two weeks INCLUDING TODAY 03-09-2010, we're getting phone calls in the middle of the night, early in the morning, day time and evening from the same phone number registered to Goencher S, Global Crossing Local Services, INC., The phone # [protected] from Sarasota, FL area.who are these people, what kind of scam is this. they've been told not to call, don't they get it ? what should we do about this? thank you
The complaint has been investigated and resolved to the customer’s satisfaction.
misrepresentation of services and fees
Let me start by saying I spent 2 hours and 13 minutes on the phone with Century Link this afternoon. My internet connection had seemed slow lately. I opened a chat with their customer service who had me run a speed test. I was at like 223 download and 120 upload. The rep advised me to do a reset of the modem and power it down. I did that and reconnected...
Read full review of CenturyLink and 35 commentsexorbitant charges for dish receiver return
My 70 year old father decided to discontinue his dish satellite service which was contracted through centuytel now centurylink. He had been a customer for over 3 years and his agreement said nothing of charges being assessed to him for discontinuing services after his required 2 years of service.
Of course the customer service rep tried to wave several incentives to keep him from ending his satellite service, but his mind was made up. That’s when they took off the gloves and said we’ll send out 2 boxes and there will be a charge of $15 / box for returning the equipment. Finding this totally unacceptable i asked to speak with a supervisor, who was of no help. Immediately i asked to speak with someone with more authority than he. Mind you, these people kept me on the telephone line for 40 minutes, hoping i'd hang up is my guess. A so called resolution team member by the name of santiago came on the phone line who was even worse that the others. His response - “there’s nothing we can do, that’s the policy and the fees can’t be waived. ” this company could care less about retention of customers and i told him so.
I wished i could say this was my first problem with centurytel / link but its not. The first opportunity i have to change to a reliable phone company, i plan to take it. Centurylink is a horrible telecommunications company has the worst customer service anywhere!
- if you have a choice -
Don't do any business with centurylink!
The complaint has been investigated and resolved to the customer’s satisfaction.
Not Happy With Dish Network.25.99 Plus 6.99 For Maintaince Fee.Lose Stations Every Times It Rains.Not Many Good Channels.Take Off Good Channels To Try And Get You To Buy Higher Price Ones. Worse Mistake I Ever Made.Not Much Help Over Telephone, Saying There Not The Ones Who Pick The Stati0ns.Drop It When Contract Is Up. Marilyn
I'm now dealing with this ripoff. This "fee" is not mentioned anywhere in myy service contract. I went to my County (Burlington County, NJ) Consumer Protection Division and have filed a complaint. We'll see where that goes
lfhpwgirl,
Sorry to hear about the trouble you had with Dish Network. Unfortunately we don't have any control over their policies. If you would like me to look into this issue I'll be more than happy to. I've been helping customers on Complaintsboard.com for almost two year. My email address is Joey@CenturyLink. Contact me and I'll see what I can do to help.
Thanks,
Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com
overcharged and bad customer service
We recently moved and were looking for TV/internet services. There was a billboard on the interstate right outside our town that adverstised a bundle price of $74.95 per month. When I called Centurylink to find out what was involved in that plan, the customer service representative stated that it was a TV packaged through DISH network, internet, and unlimited local and long distance home phone, and if I would like they could throw in an HBO package on the TV for 3 months. This all sounded okay to me, so I went ahead and verbally agreed to this plan. So, DISH network came and set up the TV in the time promised, however the internet and home phone was connected two days later than promised. Once it was set up we had many problems with the internet but the real problems began when the first bill arrived. The bill was for around $150, not the $75 that was quoted. When I called to dispute it, they stated that all of the extra charges were just my installation fees and that they had charged me for the free HBO. I was instructed to subtract $21.28 from my bill, so reluctantly, I sent in the payment of around $125. When the second bill arrived I was shocked again to get yet again another bill for $150. I called again and they stated that my package costs around $90 and no one would have ever quoted me such a price in the first place, that what I was subscribed to. I was charged a late fee for the $21 from the month before but this time had all 3 months credit for the HBO. I was very cordial to the customer services representatives but was getting nowhere. I just wanted my bill adjusted and I wanted the package I was quoted that I agreed to. They informed me I was already recieving the lowest price ant there was nothing they could do for me. When I explained I was not going to pay this bill in its entirety because I didn't agree with the charges I was threatened that they would turn me into collections. That's where I lost it. I have amazing credit, always pay my bills on time and have never had a bill go to collections! I then told them that I was going to have to cancel these services if they couldn't meet me in the middle somehow. I was told by a supervisor that if that would make me happy, I could just go right ahead. When I went to cancel these services, I was met with ridiculous termination fees, $100 for centurylink and $425 for DISH network. Centurylink advised me to cancel and stated that if I canceled one part of the bundle that I had to cancel the whole thing, that I couldn't keep my DISH (which now I know is not the case). I talked to everyone I could and even had a 3 way call between Centurylink and DISH...all of the sudden they are two separate companies and they keep telling me to call the other company to resolve my problems.
My chief complaint is that Centurylink misinformed me from the start and because of their actions, I am in a bad situation with DISH network. Centurylink was rude and told me to cancel my bundle and that they had the authority to handle my DISH problems, which they did not! I had already started a new service agreement with another company and now owe DISH network $425 for early cancelation. I am so frustrated with Centurylink and even after 6 hours on the phone with them/DISH, and many supervisors later, they can't resolve my problem.
I cannot believe how unprofessional their customer service is and that they won't help one of their newest customers...I can only imagine how they treat their old ones.
The complaint has been investigated and resolved to the customer’s satisfaction.
[protected] I purchased a bundle in January and still not set up. I see a problem of techs passing the buck. Several tech's have come out but they never come back.
I rent above a business that has Comcast. The Century LInk phone line from road is on North side of business. The Comcast box is inside the business on the South side of the building. The Century Link tech says they HAVE to connect to the Comcast box on the south end of building. First because it is grounded? When asked why not put new ground on North side. Tech said Regulations say they HAVE to hook up to existing box.?
It's an apartment above the business. Why not treat as new installation? Tech insinuated we should reconsider Comcast.
Tech wants to wrap the building externally with phone line to hook up. Owner said no. He would install wire through suspended ceiling, after tech said it was too much work and he did not want to do it. He agreed to let the business owner do the wiring through suspended ceiling but he would not let him have any wire to do it. Told owner to purchase his own wiring he couldn't leave company property. He also, did not want to crawl under the crawl space as another option of getting phone line to south end of building to Comcast box.
They had independent contractor install from road. They installed over head line from road but were supposed to do underground. Tech said he couldn't do anything about it
He did say that the independant contractor could tear up the asphalt for the Century Link phone line. That's an 80ft asphalt drive way, north to south then run it east 30ft along the asphalt and cement bulkhead on the property line. Then drill under a cement handicap walkway 8 feet to get to the corner of the building and run it out side the building another 30 feet to get to the Comcast box.on the South side.
What kind of idiots are you?
Expensive. The price keeps going up! I have naked DSL and it's $68/month. This is WAY too much for Internet access. I called them and they just state that there's nothing any lower. As soon as I get my mail moved over, I'm cancelling. Funny thing is, they'll cling to $68/month, but very soon they'll be getting $0.
I've sent a link to this site to my state attorney general, since CenturyLink is LYING to them...I was also told one thing and charged another, though they SWEAR that is not what happened. They are committing FRAUD, and something needs to be done about it! They tell you one thing, or advertise one thing, then charge you something else! Unfortunately, I'm in an area where there isn't much else available! I'm wondering if the internet is worth it. Let alone a phone.
I agree with everything that was said here.
I signed up for a $30/mo basic internet plan, no phone, no tv, just plain internet. My first bill was $75 which I was told was because of the setup fees, okay, yeah, whatever, I'll pay that.
My next bill was also $75 and when I called the customer service they said that it was correct. What the hell? I argued with 4 different members of their support team and realized that I was getting nowhere. I'm not paying that bill and I'm not paying their termination fee either because it's robbery.
If a business lies about what they are going to charge you then it's robbery, plain and simple. I advise no one to do business with centurylink they are a scam and you'll only get a headache.
Centurylink took 3 weeks to port my cell line to a landline, which means 3 weeks no phone. Then I realized I was being charged too much because they were charging me for 2 lines. I called and they fixed that issue, but 2 days later my phone line got shut off. Tech came and tols me I had internet/phone lines switched in my splitter, and all I had to do was switch them back. He left in a hurry abd when I checked I found that one of the splitter ports is actually dead, or my line got shut off. Just called custome service again. On phone for half hour, then got a busy signal? Thanks Centurylink you are killing my business. Fix it!
SYetsko,
I'll also be glad to help out with your issue. Just email Joey@CenturyLink.com with your name, account information and reference your post here on Complaintsboard.com. Thanks.
Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com
I just received my bill! It also has a $12.95 charge for internet voicemail and fax. I am calling and calling and no one is picking up. This is ridiculous. I put a third party block on my Century Link account months ago when the same thing happened with another third party. This is a scam. I am so tired of having service with someone who allows other companies to attach fake charges to these services. There is no way that I ordered this. I have voicemail with Centurly Link and I have a fax machine at home. They better issue me a refund!
I completely agree with you, I Have had century link for about 9 months or so, and I "thought" they put me down for a one year contract like I asked them to... But, Unfortunantly that wasn't the case, after I paid 120 dollars a month for internet and phone service that was supposed to be 60 dollars or so, I called.. They told me my bill was right with all the insane charges for things that I did not ask for, They Informed me that I was not under a contract until September, which was CRAP. So I have to wait til September to cancel my service now... It's completely unnessary to call the "customer Service Representatives" They arue with you for hours and they dont care what you have to say.. I'll just have to hold my breathe until September... UGh..
This company is HIGHLY not reccomended.
-Tiffany Gambrel
HELLO LAUREN
THIS IS A STORY. I HOPE YOU HAVE TIME TO READ MY
RAMBLINGS AND I WISH YOU LUCK DEALING WITH
CENTURY LINK.
WE HAVE CENTURY LINK ALSO, BUT WHEN WE ASKED ABOUT
THE BUNDLE PACKAGE WE WERE TOLD THAT IT WAS NOT
AVAILABLE IN OUR AREA.
We were looking at methods to reduce our monthly costs for
our phone, internet access and TV service.
We have had Wildblue satellite internet service for 2 years
and after the totally rotten service we got from them when
we were able to use it, we wanted something that worked.
Wildblue has been so bad that we were never able to drop
our dialup ISP as we had planned.
We had to retain our dialup for the entire 2 years of shoddy
and usually unavailable internet through the Wildblue
satellite scam.
We had asked Century link about DSL service for internet
and were told we lived about 8 miles too far from some
sort of their system which was required to provide this
type service.
Century link is the latest in several companies who have
had their name on our landline telephone service here at
our home. We live on the same property where I did when I
was born and the very first phone company was part owned
by my grandfather when the phone used a single wire and
had a hand crank with receiver you held in your hand while
standing in front of the wall mounted monster. Our service
had around 20 people on a party line with all phones
ringing when the crank was turned.
There was a particular ring pattern for each person, with
the telephone operator being a single long duration crank.
Our ring was a short ring, followed by a long ring. Other
people had their own pattern sequences of ring lengths
and number of rings to let them know when the call was
for them. Of course everyone knew who was getting called
and often lifted the receiver to listen in. Sometimes there
might be 3 or 4 or more people listening to your call along
with you.
Sometimes you could simply say 'Harry, are you on the
line?' and Harry would say hello. Often it became a real
telephone 'PARTY', and went on for hours.
When we needed to call someone who was not on our party
line, we had to tell the phone operator who we wanted to
speak to and their address. If the call was to someone outside
our small area, it was a long distance call that was then
added to our account bill.
If we needed to call farther than about 10 miles from home,
we had to pay long distance charges.
When my brother was in the Army, we had to give most
of his information to nearly a dozen successive telephone
exchange operators in order to reach his military base.
Then we entered our request to speak to him with base
operations command and sometimes had to wait 2 or 3
days for him to call back.
When we received a long distance call, often the caller
had to give our mail address to reach our local phone
exchange so our operator could crank her 'central'
calling crank in the proper sequence to sound our
phone ringer.
Technology has marched forward in leaps and bounds
since those days, today we enjoy touch tone phones with
caller id on each handset. We have cordless phones which
operate well within nearly 1000 feet from our house. We
have satellite tv with hundreds of channels available to
watch most anything imaginable. We have internet
service which connects us to the entire world and also to
the international space station (If you know the IP address).
We are able to program our cordless and cell phones to
sound a certain ring tone which allows us to know if
friends or family are calling as well as who is calling.
We have cell phones which work across the United States
(If you are lucky enough to get a signal recognized by yours).
We have electricity which comes from our utility company
now and we no longer have to use oil lamps or candles to
be able to do things after dark. We were able to scrap my
Grandfather's 2 Delco light plants which he had installed
back around 1920 so my Grandmother could enjoy water
from a spigot over the sink and have an electric iron for
her use instead of heating her heavy 'IRON' on the coal
cook stove.
Yes, we have a great many modern technological gadgets
to make life easier today. But it is too bad that when our
youngest son built a small grocery store with carryout
almost a half mile from our home and had the Ohio lottery
terminal installed to sell online tickets to his customers
he had to pay for a DSL line for the lottery terminal.
He had to do this for his many customers who desired
their Super lotto or Mega Millions tickets. After about 2
years he was told by the lottery commission that he
would have to have a satellite system installed to
continue to use the state lottery terminal.
When he learned more about this, he became considerably
displeased with what he learned. The first thing he learned
was that they would have a commercial communications
company install a large dish on the roof of his store. This
was twice as large as his Wildblue satellite dish he had
for his internet.
Next, he learned that this new commercial dish had to be
installed and tested nearly a year before the Ohio lottery
would use the new satellite system. He learned that he
had to pay for the installation and nearly $100.00 per
month for the satellite service which the Ohio Lottery
commission was changing over to use.
He learned that he had to continue to pay around $68.00
per month for the DSL line that the lottery commission
had ordered installed for his lottery terminal to use in
order to sell lottery tickets online. This DSL was the
'always on' type service that was for the exclusive use of
the Ohio lottery terminal.
The last straw on this subject was when he learned that
the reason for Ohio going to this satellite link for their
lottery terminals was that there was a change in the
contractor that handled the Ohio Lottery.
Ohio had previously contracted with a company based
in Italy that handled the Ohio Lottery through their
U.S.A. location in the eastern part of the U.S.A. There
were no legal restrictions against Ohio doing business
with companies in another state. There were however
federal restrictions against doing Lottery business
with another country.
In order for Ohio to change to their new contractor
for the Ohio Lottery business they had to use satellite
communications methods to get around problems
with laws preventing this. The new contractor had no
business locations in the United States and was located
in Greece.
This was the last straw and my son ordered the Ohio
lottery terminal removed from his store and canceled
all business with the Ohio Lottery. Or should I say
with the Italian and Greek lotteries!
Learning this, during the economic situations and
unemployment problems growing in our country,
we could not abide patronizing or giving aid to any
decision reducing employment here in the U.S.A.
So, this made the DSL line which my son had to install
for the lottery, now unused and apparently available
for my use if I transfered it to my name.
Not so says century link, they say they can not provide
service to me as it is too far from their system.
When I tell them that their DSL was provided to the store
through existing buried cables that are buried on my
property in order to reach the store, they still say DSL
is not available in my area.
Does this mean that my son can demand a refund of
2 years or more he paid to Embark and century Link
as it is now called, for service charged and not available
in his area? My son's area is completely inside my area
where they say they have no DSL service.
I hope Century Link can realize they can provide DSL
service to me and hook me up.
At this time I am dropping my Wildblue service for
lack of service and very slow speed when it does work
at all. Do not try Wildblue because it is a scam.
I had a 2nd phone line installed by Century Link and
we are now using my dialup for our internet. We have
found that we have much better internet service than
we got from Wildblue. We load pages a little slower than
with Wildblue when it worked, but we have no more of
the messages that the internet cannot be found, try again
later.
We tested our speeds and were amazed that we can upload
files and pictures many times faster than Wildblue ever
gave us. We no longer have the system dropouts which
interrupted our online banking with Wildblue. We learned
that the Wildblue latency was the online banking problem
with their 3 second or longer delays when we tested.
Our $9.95 per month basic dialup which we have had as
a backup when Wildblue was not available to be found
actually had a latency of about 1/4 second. Online banking
works perfectly with dialup.
Century link is a far better company than Wildblue and
I hope Century Link gets their act together and learns they
can give me the DSL which is now unused and runs through
our property. I hope Century Link is not trying to sell their
internet services through Wildblue or Hughes or other poor
satellite services or we will probably have another name on
our telephone company soon.
We have Dish Network for our TV and have had no problems
with them at all. We got Wildblue through them, but they
can do nothing to help with the Wildblue disaster because
Wildblue is a different company
Thanks for reading my story
Lauren,
Sorry to read about the trouble you had with our company. I've been helping customers on ComplaintsBoards.com for awhile and will gladly assist you with this issue. Can you email me the account number (or phone number) referenced in the complaint and I can check into things for you. My email is Joey@CenturyLink.com.
Thanks,
Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com
http://twitter.com/CenturyLinkJoey
http://facebook.com/CenturyLink
fraudulant charges
Century Link has the Monopoly on us as they are the only Telephone service Provider we have here. They are crooks, pure and simple. I am looking into how to file a complaint on them to the Feds if possible.
We started with the "package plan" This plan was supposed to include unlimited long distance, caller id, etc.. for a FLAT rate of 49.00 a month. NOPE. But that's not the end of it. We were behind on a payment so they cut off our long distance to where we couldn't call out. That was fine with us, but when we paid the bill, they put the long distance back on, to tell us later we were charged for the calls. NO ONE TOLD US WE WERE BEING CHARGED FOR THE CALLS AND THEY ADMITTED TO US NO ONE FROM THE COMPANY CONTACTED US TO TELL US. SO now we are trying to CATCH up on their MISTAKE OR MAYBE NOT MISTAKE AS THEY ARE CROOKS!
The complaint has been investigated and resolved to the customer’s satisfaction.
Total Crooks! I called to increase my speed nearly two months ago. They were supposed to come and make the change on Dec 26th. I came into my office - with pneumonia - waited all day and no one called or showed up. I called my rep because I wanted to stop the change. My rep said they couldn't take me back to my old plan. She supposedly expedited the change. I got one phone call saying we are in your parking lot to come and make the change. I got no email, phone call, or prior warning and I was at a meeting offsite. We're now 2 months out and I still don't have the upgrade. They've billed me for and they say I have to pay it even though I haven't received the service.
This is the second time they've screwed me over. I made a change a few years ago and they doubled billed. I spent over 8 hours on the phone and no one would help. I had to give up because my time is more valuable than the double billing. They count on this. They are a very wicked company.
Century Link is a crock...Highly would not recommend they promise the sun, moon and stars at a low steady price guaranteed for 5 years. Then when the bill comes out a very HIGH UNSTEADY PRICE. Sure you can call and invest at least an hour of your time to get it fixed, and they swear it's fixed...until the next bill comes out! Back to square one. Three solid months with at least an hour invested each month and talking to supervisors to get it fixed. Then finally, peace for about six months...until the coupon codes expire out. What happened to the 5yr guarantee? So back to square one again. So frustrating! My fiance's phone same thing with the prices guaranteed till the bill comes out ...difference is he doesn't call to complain. He just pays. So I call for him years down the road after we get married and they say, oh we will fix it and by the way you can have a life time guarantee for whatever price if you sign up for this NEW SERVICE. OH PLEASE! REALLY! NOT IN MY LIFE TIME...CROOKS! Anyway So this time the bill does change to give us the discounted price along with other charges that we don't understand...Further, if you look up "Bill Detail Explanation" to understand it doesn't even list the same stuff that is on our bill. So you can't even figure out what charges the bill is referencing. Further, he sends a check in 5 days in advance of the due date, like all the other bills, OH sure you can guess LATE CHARGES. HMMMM... all the other utilities receive and process it in time. REALLY how long should it take to process it. Shouldn't go by date it was stamped on the envelope to see if it should have been on time! So end result in the billing that I called about reflects: reduced rate, with extra charges I don't understand with a whopping $7 late charge and we have the same exact amount or in the same range of amount on our bill as before... So the new name for this company should be "LOOPHOLE LEWY!" Highly would not recommend this Company. Also they have a monopoly on land lines...I thought monopolies are supposed to be illegal. Frustrated in Las Vegas, NV.
in my area centurylink charges $40/mo for 10mbps download speeds, pretty reasonable. this, of course, changes if you're a business. even if you're a very, very small business. for the same stinking thing ONLY MUCH SLOWER 1.5mbps download, they charge $105/mo if you're a business. this is in a building where everything is already set up, and they're the only provider of internet. so they don't have to show up and connect anything, they just have to tell a computer to open that port. JUST FOR A BUSINESS TO ACCEPT CC/DEBIT PAYMENTS. THAT'S CALLED A MONOPOLY AND IT'S HORSE$hat. i'd rather buy a friggin ipad with a 3g data plan than give these aholes any money.
Mindy,
I'm sorry to read about the trouble you've had with our company. Our Customer Outreach Team would be happy to help out. Can you email us your name, account information and any other helpful details on the issue? Our email is Reachout@CenturyLink.com.
Thanks,
Joey H.
CenturyLink Customer Outreach
Joey@CenturyLink.com
Totally Agree How does a $30 internet package end up costing me $100 a month? I originally signed up for internet thru Centurytel and now they have switched there name to CenturyLink. I work odd hours and usually go thru my bills on the weekend, Well suddenly I call to have them remove all their BS hidden fees (as I do almost every month) and I get a recording saying call back Monday-Friday 8am-6:30pm Seriously...An Internet Service provider that doesnt have customer service available 24/7. So yes I am looking for a new company that has a better Customer Service Department.
Had $10 phone service/rep called me to see if I wanted the internet for $15 month-sounded good since I was paying $30 with Cox agreed to switch/asked me if I wanted long distance or toll on phone-I told her no the phone is for 911 purposes only & is used by kids only/she said I wouldnt have a contract since I had my own equipment from a previous home/The bill came to over $90 month. I called since my math estimated $25 month total for both/said best they could offer me was 20monthly internet & 10 phone would credit for their mistake/no credits & was not true they still charged "additional internet access" charges of $20 month on top of the $20 a month/Jared said he was "the highest supervisor there was" user ID 93Y and said "your now under contract so take it or leave it""there will be an ETF for cancelling even though I never agreed to a contract. He said I agreed by using the internet & that "I should have known" BE VERY CAREFUL WHEN DOING BUSINESS WITH THIS COMPANY AS THEY DO NOT KNOW WHAT THEY ARE DOING IN CUSTOMER CARE & TREATED ME AS IF I WERE AT FAULT FOR SLAMMING & CRAMMING & NOT PROVIDING THE CORRECT INFORMATION TO THEIR CUSTOMER
Sorry to read about the trouble you've had with CenturyLink. I'll be more than happy to help out. I've helped many others here on Complaintsboard.com as well. Can you email me your account information and details on the issue? My email is Joey@CenturyLink.com. I'll be glad to see what I can do for you.
Thanks,
Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com
rip off
This company is a fraud, takes for ever to do an installation. There is not other land line service available in my area. I need a line that is not VOIP. They are taken advantage of not competition for this segment here in SW florida. They change due date on my paperless account, Late Fee is more expensive than phone service. they charge in advance, no credit for down time I can't believe that companies like this can still doing business today, Crap service very very expense. I'm considering take my alarm off premises since phone service cost more than alarm itself... BEWARE CENTURYLINK = THIEVES
CenturyLink is a very poor quality phone company, definately no customer oriented.
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered the internet service for my college daughter, the special of $19.95 a month. You know, the one on all their web sites and advertising. My daugher asked me for money in Jan to pay her $80 internet bill. Come to find out she had been $80 per month since last Sept. I called Century Link to clear the isuue up and was told "sorry we have no record of you getting our widely advertised special, so you pay the $80 a month for our cheapest service or sign a new contract. I know so many people who have been screwd by this company. DUE BUSINESS WITH THEM AT YOUR OWN RISK1111111
I had comcast, until I spoke with a century link rep, who told me I could get the exact same services from them for $68.99 a month. That's a third of what I was paying, so I thought it was too good to be true, and I asked "how can I know for sure that you won't raise The price or that this includes all the services?"
The rep replied "well this call is being recorded, and if you ever have a problem with your billing, you can ask to have this call played back to verify the price of your services."
After getting my bill for $280.00 (yes FOUR times as much) I called the billing department to find out what happened, and was rudely told that I'm basically screwed. They said that they only keep recorded phone calls for 30 days, so it's IMPOSSIBLE for anyone to check back and hear what you were told at sign-up. This is illegal. The rep gets money for every account they set up, and purposely lied to me for financial gain, which is better known as fraud. After speaking to two supervisors, they said there's no way I can get WHAT WAS PROMISED to me originally, and that I need to drop almost all my features to get the price Down to $80. When I said that the rep lied on purpose, they tried to cover their ### and say "I don't know how or why she gave you the wrong info, but we'll look into it" then I asked if their reps had knowledge of the prices they charge for their service, and she said they did, so I replied "if she knew the prices, why would she tell me $70?" I didn't get an answer. I'll tell you why, the reps get money for getting me to sign up and know that I have no way to prove what she told me, basically defrauding me so they can get the commission for signing me up. This just isn't immoral, it's ILLEGAL! I'm either going to get what was promised to me, or I'm filing a civil suit against them, and turning the case over to the police so they can investigate the fraud they are comitting. AVOID CENTURY LINK! they did nothing but basically tell me I'm a liar and there's nothing they can do to fix this problem. Great way to do business, lure people in with lies, then screw them over, hey if they don't pay we can always shut off their Internet and phones so they won't even be able to complain to anyone.
Worst company I've EVER dealt with. The customer service is worse than Walmart on the day after Christmas.
Ps. I'd LOVE for someone from century link to respond to me and explain to me how this "mix up" happened, and explain to me if they teach their reps to break the law intentionally, or if this is just an isolated incident.
BrokenBad53@yahoo.com
Joey H is more than likely a bot setup by Century Link to cover their @ss. "They" have to make it seem like their was an "attempt" to resolve the issue, that A+ from BBB takes lots of money. I don't want to bash Century Link just yet but I've been having issues with Qwest since January. I have 3 separate bills from Qwest showing discounted rates starting in April til end of July (Around the same time Century Link officially took over (the world haha) Qwest. First bill from Century Link shows a modification to my account/service not authorized by me. They cancelled the $29.99 12 month contract I was 3 months into ( I have the paper bills with confirmation number a legal document I believe) and started charging me $79.99 (Seriously for 20MB!). Not to mention a slap in the face with the "Price for life" $10 off so $69.99 for ADSL? LUDICROUS! I have been calling with billing issues every month since January. I'm sick of being nice, pushed around like a sheep talking to these support reps.. Calling Monday to speak with a manager to find out why they altered our legally binding contract (fraud) in order to charge me a lot more. I wonder if losing customers cause rates are too high or defrauding the consumer (Oh yeah I am not a "new" customer I fell for that couple years ago) is smart economics. Rather, reducing rates in a time where people are debating whether to pay internet bill or rent. This is not 1996 when DSL providers could charge these outrageous prices the competition is steep and a company the size of Century Link should be considering America and it's current state. GREAT IDEA EVERY CUSTOMER CURRENT OR NEW CAN QUALIFY FOR THE SAME PRICE FOR 5 YEARS. The internet is a necessity for everyday life (School, commerce, entertainment) and charging a reasonable rate will eventually make the big wigs the money they can waste on another G5 or yacht. "But, Bill I want that latest G5 now, I can't wait a year my life is over, " said the filthy rich shark bathed in only the finest silk suit. If I were CEO rich I would have some one wipe my ### for me, like that's all they did. Carry wet wipes etc. Oh I wouldn't pay them much, I mean they are wiping my ### for money, I'm thinking $69.99 per toilet dragon. The End. Good Day/Night/Life. Rich get richer, poor suckle off their teat. MMMMM Good Ole American sustenance at its best. Still greatest place to live and surf the net no matter the price.
I also inquired about service paid a 25 dollar deposit also had issues with instalation - i live with three roomates they require a letter from the landlord or some bs but didnt tell me that before i paid them the deposit now they are purposefully drawing out or prolonging giving my money back to me - its gonna take 90 days to get my 25 dollars back and they took it instantly off my card and i didnt receive a thing i already made a bbb complaint and plan to hit every forum and site and complain to the attorney general i have already contacted corporate they wont take my calls i recorded it for the media. I am glad I never got service with this crappy company all this stuff they are doing to me and im not even a customer yet imagine if i was. they probably would have over charged me they are already playing with my money and doing fraudelant billing FYI people if you do a charge back on your cc it hurts the company- If they get an estreme amount of Charge backs they can lose thier ability to process cc payments. Hit em where it hurts charge back on your payments i have ot take a day off from work to go down to my bank to do a charge back just to get my 25 back is ridiculous. I dont need the 25 and i will be charged 30 to do the charge back im doing it because i am so angry with this company. i will never have service with this company not even if it meant i would have no internet. i hate centurylink they suck! ripoffs
Joey H. don't even try to say you are sorry because you are trained to say that. I will not give you my phone number or customer number because it is way too late. CenturyLink is the worst phone company. They could not get their story straight to save their life! I had NEVER authorized to have bills sent to one of my many e-mail addresses! I got bills a few months later for several hundred dollars due now. I called three times about that issue and it was never resolved. So in a nutshell this happened to me often. The customer service rep was so stupid he had the nerve to tell me that the shut off notice was the bill. I also had a lot of trouble with their Internet. Their customer service reps refuse to believe their equipment is ever at fault. I went without Internet for months. They even had me take my computer to a repair shop twice. They do everything possible to collect late fees and make you pay for things you can't get. I have a cell phone now and use the Internet at the library. I will NEVER use CenturyLink again!
Well century link charge me about 170.00 a month for internet that is not even that fast
this company is charging 50$ per month for 10mb download and look what im getting. http://www.speedtest.net/result/1346109691.png
PATHETIC
i have to agree with everyone here, this company is such a rip-off. they totally taking advantage of people that they can't get any other service, but them.
i am currently filling a lawsuit against the company.
and i hope they go bankrupt!
dami91,
I'm also sorry to read about the trouble you've had. I'll be more than happy to look at your account to see if there are any savings we can offer. Can you email me your account information and reference your post here on Complaintsboard.com? My email address is Joey@CenturyLink.com. Thanks!
Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com
Century Link charges way too much for their service. I have no other option and I am considering getting rid of everything, Who can afford to pay $100.00 a month for phone and internet. What is wrong with this country. I had another option I would drop Century Link in a heartbeat. I am looking into cell phones with internet that will hook to my laptop or desktop. Century Link really sucks !
hi speed internet service
I live in the country of NC. I understand it takes a while longer to get things here, such as hi speed internet service BUT I have been waiting for almost 6 years now! Started off with Sprint, then changed to Embarq, now CenturyLink. I had no say so in any of the changes. I don't even have the option of going to another phone company that COULD offer hi speed at this time. I had another phone company come out to install and they looked at the lines and informed me it would be against the law for them to use those phone lines because they were owned by another phone service. Embarq set me up to have hi speed installed over a year ago. The day before they were due out I was informed they had experienced a technical problem and would be unable to offer hi speed to me after all. A month ago I called Century Link to see if they knew when or if the technical problems of a year ago were ever resolved. Man on other end told me he'd send an e-mail to someone and let me know with in two days if and when I might could expect internet service at my location. Like I said that was a month ago and I'm still waiting for that call!
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree with the complaints. Ever since Sprint sold to Embarg and Embarg was sold to Century Link the service has declined with it. Orginally the 1.5 mbps Internet was 1.5 down and 740 up. now under Century Link it is 1.5 mbps down and you are lucky to get 450 kbps up, which just leaves your system wide open for an attack with limited defenses. You have got fiqure the attack speed is coming at the system 3 times faster than the response speed. Century Link will probably tell it balances. No it does not. It does not even balance mathmatically. Then Century Link will tell you to install their security system, but it is still the same, because your web browser is moving 3 times slow than the attack speed. The firewall and antivirus softwares first line of defense is the web browser. If they what to respond just make the representative responding has or had a Class A Computer Repair license or an Infrastructure Technican Certification.
So this 'internet provider' can barely provide internet. After finding out that my business only had 1.5 Mbps, we were upgraded to 5 Mbps, along with a new modem being sent for free. Sounds good so far right? Well sounding good is as far as it does. Companies like this hope that people wont call in and complain because they are so concomitant they can't handle any thing or do anything right. After running their FTP speed test at the direction of one of their technicians we found that the speed was too slow to even run the test! This was AFTER we supposedly had the speed upgrade.
Then there was the modem. After spending about four hours on the phone with numerous customer service reps, all of who gave me wrong tracking numbers for the modem that hadn't even been shipped. After more calling I found that the order hadn't even been put in. The last person I talked to during the day said the he put the order in and that it would be delivered by a local tech to my business the next business day, which would be a Friday, and that I would get a call 30 to 45 min prior to the delivery. After hearing this I was satisfied, but as with almost anything dealing with Century Link, the satisfaction doesn't last long. I found that instead of getting a free modem like I told, we would be paying rent for one.
The next day came and I was waiting for the call from Century Link. My father came in and told me that a Century Link van had been in front of my building. Upon hearing this I called Century Link asking if it had been delivered. I was told that it had been. I was never given a call and the rep said that the request had appointment times between 11 a.m. and 2 p.m. I had asked the rep that I talked to the previous day numerous time if he had even the slightest idea as to when the tech would arrive and he said that they don't know that information. So I run up to my business to find the modem, nothing was there. I called them again, which I'm currently still on the phone with them, and apparently the modem had been shipped out, and there was no tech going to deliver the modem.
The tech I'm currently on the phone with gave me the exact same tracking number I was given yesterday, and it's still invalid, he's now trying to pass the buck, which doesn't surprise me. As it stands now, the effects of the upgrade should be seen by Monday, and the modem should arrive that day as well. We shall see...
well i pay for a 10mb connection here in ohio, sometimes it is but most of the time it's barely a 1mb. i'm sooooooooo sick of centurylink, i had embarq dsl for years, loved it, it was rock solid but now that centurylink has taken over it's more like cable internet. slow as hell at primetime when i want to be online
thanks centurylink
i have tryed to call there help line 4 times in tyhe last two weeks only to be put on hold for over 45 min. each time. tryed to do the online help, they tell me to do the same thing over and over again, check my speed, then tell me to call the help line, to be put on hold for 45 min.
I just have one question, Why doesn't CenturyLink have the baseball channel or offer the baseball package like Cox? It is the ONLY reason we do not switch. My husband will NOT do without his baseball.
Thank You,
Vickie
cherhall,
I'm also sorry to read about your experience in attempting to get DSL. Similar to my response to teh above poster, I can't make any promises, but I'll be glad to see if there's anyway we can provide you with DSL. I'll look into it if you email me your account information. My email address is Joey@CenturyLink.com.
Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com
I too have been with the company through the times it was Sprint, then Embarq, and now Centurylink. For years I have been, emailing, phoning, and sticking my phone number in that damn "check availability" box, with no results. People all around me have DSL, including a brother who is about the same distance in the country as I am, and his boss who is even further out.
I'm not far away from civilization, maybe 1.5 miles as the crow flies, from Route 44, a main traffic artery though our country. I'm a few blocks from our school. If I type my zip code into the CenturyLink web site, it offers plans. If I put my address into an Internet provider search, CenturyLink shows up as available! When I turn on wifi on my iPad or computer, it is showing someone's network using the modem/ router that CenturyLink provides. That could be coincidence but all these things have only started lately. Before that if I did a provider search, nothing would show as available. And the zip code at the web site would bring up "not available".
When I call or email, I continue to get the same "You have to be within...not available...don't know when" that I have gotten for years and I'm tired of it. They do know when, they don't wake up one day and decide let's give these people service today! I'm tired of other people getting faster and faster speeds while I continue to not have any at all. In today's world living with dialup makes the Internet practically useless.
I would have canceled my phone service long ago if I didn't at least want to have dialup to check email, which is about all you can do.
Janice,
Glad to hear that everything is setup and working well. If you need any help just let me know. That's what I'm here for!
Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com
Well I FINALLY got hi speed a week ago! I have to admit it has worked great! I must also say the tech guy that came out to install it was absolutely fantastic. I have an older computer and it was missing some driver needed and he went online and found it and downloaded it for me. Then some port wasnt working correctly...he got in my floor and worked on it until it was up and running smoothly. I can honestly say I have never had anyone go that far above the call of duty to install anything. And the customer service rep I talked to about signing up for the service was outstanding too! She answered all my questions and broke it all down to laymans terms so I wasn't confused about one thing. It may have taken almost 6 years and 3 different phone services, but if it continues to work like it has this last week I guess it was worth it! Joey H. I don't know if you had anything to do with my change of luck, but if you did a huge THANK YOU! If not at least you know my complaint has turned around to complete satisfaction with CenturyLink!
Janice Butler
I feel your pain!Been calling about dsl for at least two years now Keep getting the generic stories from operators with no actual answers. I talked to a supervivser who was going to call me back last week after he looked into it. Still have not heard anything from him.What really upset me is they put a flyer in the newspaper for non customers to switch to their dsl and get 100 dollars.THEY ARE GOING TO PAY NON CUSTOMERS TO SWITCH AND THEY ARE NOT EVEN TAKING CARE OF THEIR OWN CUSTOMERS THAT HAVE BEEN WITH THEM FOR YEARS!.HOW PROFESSIONAL IS THAT?I am considering satelite internet and getting the magic jack and dumping centurylink.It will actually be cheaper. The only thing is I will lose my phone #. If I could keep that it would already be done!Hopefully I can figure out a way to keep the # and go with someone else.
CenturyLink is a very poor quality phone company, definately no customer oriented.
About CenturyLink
One of the key strengths of CenturyLink is its extensive network infrastructure, which spans over 450,000 miles of fiber optic cable and connects millions of customers across the country. This network allows CenturyLink to offer high-speed internet and reliable phone and TV services to customers in both urban and rural areas.
In addition to its core telecommunications services, CenturyLink also offers a range of advanced solutions for businesses, including cloud computing, cybersecurity, and managed IT services. These solutions are designed to help businesses of all sizes improve their operations and stay competitive in today's fast-paced digital landscape.
Another key advantage of CenturyLink is its commitment to customer service. The company has a dedicated team of support professionals who are available 24/7 to assist customers with any issues or questions they may have. This commitment to customer satisfaction has helped CenturyLink build a loyal customer base and maintain a strong reputation in the industry.
Overall, CenturyLink is a reliable and trusted provider of telecommunications services that offers a wide range of solutions to meet the needs of both residential and business customers. With its extensive network infrastructure, advanced technology solutions, and commitment to customer service, CenturyLink is well-positioned to continue its success in the years ahead.
CenturyLink Customer Reviews Overview
One of the positive points of CenturyLink is its reliable internet service. Many customers have reported that they are satisfied with the speed and consistency of their internet connection. The company also offers a variety of internet plans to fit different needs and budgets.
Another positive aspect of CenturyLink is its customer service. The company has a dedicated support team that is available 24/7 to assist customers with any issues they may have. Many customers have praised the company's customer service representatives for being knowledgeable and helpful.
CenturyLink's TV service has also received positive reviews from customers. The company offers a range of channels and packages, including premium channels like HBO and Showtime. Customers have reported that the picture quality is excellent and that the service is easy to use.
However, some customers have reported negative experiences with CenturyLink. One common complaint is that the company's billing practices can be confusing and difficult to understand. Some customers have also reported issues with service outages and slow internet speeds.
Overall, CenturyLink has both positive and negative reviews from its customers. While the company has received praise for its reliable internet service, good customer service, and quality TV offerings, some customers have reported issues with billing and service outages.
Here is a guide on how to file a complaint against CenturyLink on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with CenturyLink in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with CenturyLink. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps to effectively file a complaint against CenturyLink on ComplaintsBoard.com.
Overview of CenturyLink complaint handling
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CenturyLink contacts
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number 0 0 users reported that they have successfully reached CenturyLink by calling +1 (866) 963-6665 phone number Click up if you have UNsuccessfully reached CenturyLink by calling +1 (866) 963-6665 phone number 0 0 users reported that they have UNsuccessfully reached CenturyLink by calling +1 (866) 963-6665 phone numberOrdering Services+1 (800) 423-8994+1 (800) 423-8994Click up if you have successfully reached CenturyLink by calling +1 (800) 423-8994 phone number 0 0 users reported that they have successfully reached CenturyLink by calling +1 (800) 423-8994 phone number Click up if you have UNsuccessfully reached CenturyLink by calling +1 (800) 423-8994 phone number 0 0 users reported that they have UNsuccessfully reached CenturyLink by calling +1 (800) 423-8994 phone numberPayment Specialists+1 (877) 837-5738+1 (877) 837-5738Click up if you have successfully reached CenturyLink by calling +1 (877) 837-5738 phone number 0 0 users reported that they have successfully reached 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CenturyLink emailstalktous@centurylink.com100%Confidence score: 100%Supportcustomerservice@centurylink.com100%Confidence score: 100%Supportchristian.aguilar@centurylink.com99%Confidence score: 99%
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And by everyone, I meant everyone here who has complaints, not everyone as in all their customers.
But when this many people are complaining about them lying, it's significant. It shows there is a definite pattern of lying.
See? EVERYONE seems to be having issues with them outright LYING! I urge EVERYONE to contact ALL of the following: Your state attorney general's office, BBB, FTC, FCC, and send them a link to this site! They are lying to us, defrauding us, cheating us, giving us crap service for premium prices, and all-around just screwing us! You get hung up on (the latest note from the AG's office, CenturyLink tells them that I hung up on them, but not ALL the times they hung up on me, they won't even admit to that!), each person has a different story, they conveniently LOSE information if it doesn't look good for THEM.
I have had an ongoing issue with my HSI and have been on the phone countless times- I have taken notes and names of reps just for proof- I do have to say although they have not been able to nail the problem, they have all been very professional and courteous (even though I was pulling all of my hair out every time!) They still can't seem to get me an e-mail account and I'm paying for service every month- I'm giving them ONE more try tomorrow and if they won't get to the bottom of it and fix it- It's BYE-BYE CenturyLink and HELLO TWC and Roadrunner ( I am literally nauseous from the aggravation!
I've had customer service hang up on me when I tried to discuss wrongful late fees, because I was right.
1KM,
I've had similar experiences with CenturyLink. Intermittent service for almost the entire time I have had the service, with the exception of last winter. I have gone round and round with them. Every time you call their "wonderful" support line, you get a new person who starts from scratch. I manage networks and telecom for a $1.5B company, and they won't even entertain the thought that a customer might know something about this stuff! They apparentlyhave no internal help desk system either where notes are kept so they can see how much agony you have already gone through! I finally gave up with their help desk, quit paying my bill since it wasn't working anyway, and just tried worked with the local tech's to try and resolve my issues. We were making progress but then they disconnected my service so we could not continue to troubleshoot, and wouldn't reconnect me until I paid all back charges, for a service that was unusable. Since I was working with the local tech and not their incompetent help desk they wouldn't belive me that my service had been poor, so they would only issue a $30 credit for 4 months of unusable DSL service. I finally paid it but they never could get it working again. I finally had to order new service and through that rebuilding process it appears they finally got it figured out. Then they sent me another bill for that old service that they never could get working! If I had any other option I would jump on it. I've tried a wireless service and also a Verizon MiFi, but I am stuck with CenturyLink because of where I live.
SN
1KM,
Sorry you are having trouble with CenturyLink. I'll be glad to look into your issue. Please email Sharon@CenturyLink.com with your name, account information and any other details. Our online customer outreach has been helping customers on ComplaintsBoard.com for over two years. Let us know what we can do to help. Thanks
SharonB
CenturyLink Customer Outreach
Reachout@CenturyLink.com