SUBMIT A COMPLAINT

[Resolved] Purolatordelivery

There are at least 4 other dates but I don't have them recorded.
November 16, 2018
November 22, 2018
Client Name : A. Birkedal
I live in Maple Ridge. My packages are being left at the top of my driveway by my gate, by a lamp post or on the steps at the parking pad of my driveway. My items are soaked in Water due to the rain. I HAVE A FRONT DOOR WITH A COVERED LANDING. Yes our driveway is long. But if you have a professional driver driving a truck for a living they should know how to drive or back up or down a driveway. I paid for my items to be delivered to my door. If your drivers don't know how to drive a truck down a long driveway, then they should WALK the parcel to the customers front door. NOT LEAVE IT in the rain at the top of a driveway were the package can be stolen or damaged. This is NOT ACCEPTABLE. I have a front door key code for Purolator, to have my items delivered as we live in a rural area.
At this time, due to the lack of capability of your driver, I am in the process of Cancelling all my future orders as I can not trust your drivers will deliver my paid package/parcels to my door.
Incompetent drivers cost me money.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Purolator Customer Care's Response, Nov 23, 2018

    Hello,

    Thank you for taking the time to provide feedback. We're sorry to hear you had a negative experience with us.

    Could you please email us your tracking numbers? We’ll look into this for you.

    Regards,
    Vincent
    Social Media Coordinator / Customer Care Team Purolator Inc.
    E-mail: customer.[protected]@purolator.com

Ap
Nov 22, 2018

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