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Pottery Barn / Charged $68 to exchange a damaged nightstand

1 United States

First of all, my husband and I spent over $4000 on a bedroom set from PB. To waive the delivery charges for the nightstands we decided we would purchase them directly from the store. When we got the nightstands home and unwrapped, one of them was badly damaged. PB asked no questions when returning it, but charged us an additional $68 to order a new one as they had no more in stock.

This is ridiculous - The customer should not be charged additional because a store does not have an item in stock. Unfortunatly we had no other option than to pay the additional money in order to complete our bedroom set. I love PB furniture, but unfortunalty will never purchase anything from them again.

I am writing into their main office to let them know of this issue. They deserve the right to know the reason they are losing a valid customer.


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