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Electronic Arts (EA)

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Electronic Arts (EA) Complaints Page 16 of 16

ComplaintsBoard
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12:00 am EST

Electronic Arts (EA) can't get in to renew!

The link they put in my e-mail keeps coming up unavailable. Sent several replies but get same message and link. Do real people work there or not? I want to renew but how? Plz advise smb!

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merlin8tor
Red Deer, CA
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Oct 20, 2014 2:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Up until a few months ago I had no problem with Pogo. Then they started changing things. Now many of their games won't load, you get kicked out of some and quite often a mysterious bug jumps in and you receive no points or badge. This has been happening too often. Everyone is right it is almost impossible to talk to anyone. I don't pay a subscription fee to search endlessly for a solution to their problems. My renewal is fast approaching and I DEFINITELY WILL NOT RENEW ! If they have as many players as they claim, then why is there only about 80, 000 to 90, 000 members playing. I used to love Pogo, now I HATE IT. I feel for the person that can't renew. I have had to over the last several years had to change my persona many times at renewal time. I have had enough... GOODBYE POGO.

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2WHEELINFOOL
ETNA, US
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Jan 01, 2013 7:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I HAVE BEEN A PAYING CLUB POGO MEMBER FOR YEARS. IN THE PAST I RARELY HAD ANY ISSUE WITH POGO' PERFORMANCE, THAT IS UNTIL THE LAST YEAR. I RECENTLY HAVE HAD ISSUE WITH GAMES NOT LOADING, LOCK-UP IN GAMES, AND BEING BOOTED OUT OF A GAME ROOM! TONIGHT WHEN I TRY TO LOAD POGO.COM, I GET A "OOPS, SOMETHINGS NOT RIGHT. POGO IS TOO BUSY ! PLEASE TRY AGAIN LATER!" REALLY!?, WHILE THERE ARE NUMEROUS NON MEMBERS IN POGO.COM! POGO HAS CERTAINLY HAD MY LAST SUBSCRIPTION TO THEIR LOUSY, SUB PAR, GOOD FOR NOTHING SITE!

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CHOPIN
Ferndale, US
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Aug 19, 2010 6:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I need help with POGO=-YOU ABSOLUTELY CANNOT GET AN ANSWER FROM THEM-I HAD PROBLEMS WITH BEING CHARGED TWICE FOR A GAME-NOW THE PROBLEM IS WHEN I PLAY TRIVIAL PURSUIT AND IT SAYS GET READY FOR YOUR JACKPOT SPIN I NEVER GET ONE, AND THE TOKENS I'VE WON ARE NOT ADDED TO MY ACCOUNT!IT IS SO FRUSTRATING TO TRY TO DEAL WITH THEM-THEIR CUSTOMER SERVICE SUPPORT STINKS1! PLEASE, DOES ANYONE KNOW A LIVE PERSON OR PHONE # I CAN GET TO TALK TO A REAL, LIVE PERSON--I HAVE NO ADDRESS TO E MAIL THEM AT-IF ANYONE CAN HELP PLEASE EMAIL ME AT LorrTamm@gmail.com- WE NEED TO GET POGO TO BE RESPONSIBLE

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sassthump
CA
Send a message
Aug 09, 2010 6:19 pm EDT

I have a question that does not seem to have a place to go to, to get information. I made a payment via my cc and the payment was taken yet not applied to my account. Now it tells me my status will be interrupted if I do not renew. The money was taken from my card yet I am being booted out. WHY?

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I HATE CHEATS
Columbia, US
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Jul 15, 2009 4:04 pm EDT

Don't try to complain about cheaters. I did and their answer was a reprint of an FAQ question on the previous page. They just don't give a damn. I went on Boggle Bash and there was the sound like a "coutdown timer" going off at a steady one-beep-per-second. I finally looked up up from the Boggle Board to see what was making the noise. With every beep, the message board flashed, "(player's game name) just found a seven-letter word." At the end of the game, that player had over 150 unique words. The other four players, including myself, had none. I looked at his profile and it said he'd played 54 matches so far and had found 21, 500 unique words. The average non-cheating player gets about 8 unique words a game - not 150! Pogo doesn't care. I guess all they want to do is collect their yearly dues from the players and then it's just every man for himself.

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spanky4_0_3
Send a message
Oct 26, 2008 6:38 am EDT

I need help! Please help me. I am a Pogo Club Member and since 10/24/08, I have not been able to log into pogo. I can log into any other web page, but it comes to pogo it telle me "page cannot be display". Please email me or write something that can help me.

Thank you,
spanky4_0_3

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vicky spiersch
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Oct 05, 2008 3:39 pm EDT

I need to cancel I never ok'd or authorized. I would like this resolved A.S.A.P.

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tena taylor
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Jul 02, 2008 7:54 am EDT

this is the worst site. in fact i have had to contact my credit card company. i tried to cancel my subscriptionwithin the 30 day trial basis and of course it would not let me. i have tried numerous times to contact these people. on top of this i was charged a yearly charge and a monthly charge. these people obviously do no know what they are doing. also i was never able to access the hold em tables after subscribing. my computer kept putting up a block. i guess they knew better than me. i hate pogo and WILL NEVER ever go to that site again.

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Betty Tufares
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Apr 01, 2008 6:00 pm EDT

tRYING TO RENEW MY SUBSCRIPTION AND ALL I GET IS GOBBLEGOOK. WHY IS IT SO HARD FOR YOU PEOPLE JUST HAVE A BROWSER THAT SAYS "PAY SUBSCRIPTION DUES?" i've been on all afternoon andhave gotten nowhere. I cannot get any gamesa today, what' us?

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lucille wunderly
Send a message
Sep 16, 2007 2:59 pm EDT

the word search daily will not let me play i want to know how to fix this problem

ComplaintsBoard
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12:00 am EST

Electronic Arts (EA) no refund on services not incurred!

Pogo.com has a ridiculous cancellation policy. They made no effort to contact us by email (I haven’t been on the site in over 6 months) to notify us of an upcoming renewal. Then there renewal costs went up significantly. And the only options they offered to cancel and forfeit my remaining time (they just billed me 10/5) or cancel when the time I paid for was up.

I wanted to cancel my membership and get a refund. I have contact my credit card to dispute my charge.

What reputable company would not offer a refund on services not incurred.

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Betsy79
Jefferson City, US
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Sep 02, 2009 12:52 pm EDT

Do we, the complaintants, get any kind of an answer from you or do we just sit back and see what happens with filing our complaints? I want some answers and if I can't get them here where must we go to get some action?

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Betsy79
Jefferson City, US
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Sep 02, 2009 10:36 am EDT

Okay, I'm on my way to the Attorney General's office since you are not showing and
kind of compromise.

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Betsy79
Jefferson City, US
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Sep 02, 2009 10:34 am EDT

I HAVE POSTED MY COMMENTS, NOW WHERE ARE YOURS?

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Betsy79
Jefferson City, US
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Sep 02, 2009 10:33 am EDT

Is anyone there that can give me some kind of satisfaction?

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Betsy79
Jefferson City, US
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Sep 02, 2009 10:32 am EDT

P lease I am a very disgruntaled 80 year old, disabled and a Korean Vet. Why are y
prodding me as if I were a child?

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Betsy79
Jefferson City, US
Send a message
Sep 02, 2009 10:29 am EDT

Exzctly what do you want me to say, they are under-handed theives!

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Betsy79
Jefferson City, US
Send a message
Sep 02, 2009 10:27 am EDT

I want my games I pay monthly for, all I am getting is the free games which do not
include the premium games I play

If they transfer my paid membership, tokens, badges and tokens I have earned I
will be satisfied with the change.

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Betsy79
Jefferson City, US
Send a message
Sep 02, 2009 10:23 am EDT

I had a paid membership with Pogo. Yesterday, 9-2-09, aol transferred me to another
Pogo program of games. However, they made me change my screen name and they
didnot transfer my payment plan, nor did they transfer my earned tokens of over
9, 000, 000.

I want this problem resolved or I will take it through every legal channel I can to get
my rewards and prizes from Pogo and any refund that is due.

AOL and Pogo made this transfer without a notice of any kind to give the members a
choice.

I'm expecting fairness and if not, I will get it leagally.

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dusty210854
st.louis, US
Send a message
Aug 23, 2009 10:41 pm EDT

I would like to join but how much is it and how do i talk to someoneabout it

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dusty210854
st.louis, US
Send a message
Aug 23, 2009 10:39 pm EDT

how do i pay to get in with pogo i would like to talk to someone but i dont know how to get in touch with any one how much o it cost and how i go about it

ComplaintsBoard
C
12:00 am EDT

Electronic Arts (EA) unable to find out to discontinue pogo service

I can no longer afford to pogo $12.00 a month and i want this service discontinued. I'm on a fixed income. I have been unable to find out how to discontinue this service.

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shirleyfo
Little Egg Harbor Township, US
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Jun 14, 2010 6:23 am EDT

I've been with pogo since 2003 and have never won nothing but wallpaper. When they show the winners you never reconized the names, they are all made up. I just paid my 39.95 for the year believe me it will be my last payment too them as they are a big rip off and all they are doing is taking our hard earned money. This was one of my only enjoyments in life as I am retired. I have better places to put my money, , not to some rip offs. I hope someone will be able to do something to this so -called company.

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lukebandit
attalla, US
Send a message
Dec 26, 2008 10:04 am EST

yes, dear. call your bank and tell them that you decided to cancel them and they are still charging you. tell them you want them to block pogo from charging you. it is call unauthorized charges. God Bless you.

P.s. Phil. 4:13 I can do all things thru Christ who strengthens me.

best wishes,
lukebandit

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Eilena
Send a message
Jul 06, 2008 2:54 pm EDT

Just call your bank or credit card company and tell them to block any future payments to pogo.com... that should do it...

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Sandy
Send a message
Jul 24, 2007 11:04 am EDT

Quote from another thread here... "For everyone who needs help with POGO. It is run by EA Games. Here is their phone number [protected] It is a call center . Feel free to pass it along to anyone and everyone in Pogo. They will give you their standard reply that they are looking into it. Do NOT fall for it. Ask for an administrator or supervisor."

If that doesn't work, call your bank and tell them to not accept charges on your account from Pogo or EA Sports.

HTH! GL!

ComplaintsBoard
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12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Pogo "Lottso" during the games the balls get stuck or nothing happens for one game, or no balls come up. Thank you in advance.

Read full review of Electronic Arts (EA) and 21 comments
ComplaintsBoard
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12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have tried over and over to solve my problem with you pogo, but you have not answer edme. The screen on my games is cut off at the bottom, so i have no way to chat. There is no send button or any place to type. Will i get an answer or is it only me that is cut off from cheating. Other people chat why cant i? I feel cheated. I pay the same as other members. People beware!!!

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ComplaintsBoard
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12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I'm an avid player of "first class solitaire" on pogo.com. Quite often I find it hard or impossible to access this free game. I have also searched to find Pogo's customer service e-mail address for complaints and they have it well hidden, if they have one.

Read full review of Electronic Arts (EA) and 63 comments
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  1. Electronic Arts (EA) Contacts

  2. Electronic Arts (EA) phone numbers
    +1 (650) 628-1500
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    209 Redwood Shores Pkwy, Redwood City, California, 94065-1175, United States
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    Jul 03, 2025
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Electronic Arts (EA) is ranked 2 among 40 companies in the Gaming category

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