PlayerAuctions
Reviews and Complaints

Paid $82.28 for an account. After 24 hours account information was not received. I filed for a refund. Now they are saying that it takes over 2 days to received any type of refund. I do not know if this is the new china or what. This has to be one of the most poorly ran companies I have seen so far. I have been in this type of business for years, and have never come across a company that is ran this bad. I would never do business with them ever again. How many companies out there say to you "Oh well you gave us your money but we are going to hold onto it for a few days before giving it back." If I had to rate this company. It would be a "F".

After waiting days to get 30m on runescape for verification I decide to cancel it and im still waiting for a refund after 2 days...terrible website do not buy from them pleaseeeee!

Well like peixe01, I also had a problem with buying an eve account from them. One week after I buy it, petition opened, eve account is taken back, and playerauctions dinks around does nothing, seller gets paid, they get paid, and im out $.

The entire system of "hiding" your information from the buyer is TERRIBlE in this industry. You need to know why you are buying from otherwise you have no recourse to get the account back.

Ill never be buying from this company and warn others to stay far away!

You know all those links you receive in e-mails which are keylogger links, those accounts go up on sites like playerauctions. You buyers are fools.

Have you found anything to do legally against them? The same has happened to me and I'd like to take action

Check out my complaint:

PlayerAuctions.com or PlayerAuction — takes your money, accounts recalled, stay far away

the sellers also lose. They've ###ed up my trading hours so it sais I'm avilable from midnight to like 11 AM when my trading hours actually are 11 AM to midnight, so that I randomly get people starting orders with me at 3 in the ###ing morning. then I get order cancellation fees I'm supposed to pay and when I contact them about how it is an unfair fee they either can't understand what Im saying or pretend not to and just tell me that
"Hello Matt, We have checked your order 360465 and have to say that we could not remove the refund commission fee for you. Please be noted that seller available time is different from delivery guarantee time. You’d better take this kind of situation into consideration when you post offers. Thanks. Regards, JosieThe PlayerAuctions Team"

completely irrelevant from what I was saying. there ###ing thieves

Same exact boat as you guys as well.

1. Account gets recalled
2. They ask you to fill out this 50+ question form
3. They then email you back days later saying they will compensate you after they investigate.
4. They never reply.
5. You then have to beg them for a reply.
6. They reply saying they can't help you.

People are insane to use this site. All they do is guarantee you will receive the account information. After that, you're on your own regardless of what their policy says.

Sellers: Win
Playerauctions: Win
Buyers: Lose

I am in the same boat as you are Mech514. I bought an account in december of last year it got reclaimed by the scammers at the beginning of march. I also purchased the so called player protection (insurance) they did their investigation and guess what... this is a Big Suprise... they cannot credit my account! What a scam these people have going. I am suprised paypal has not revoked their status as a vendor with the amount of complaints I know they must recv. I wish I would have found a site like this before I bought the account. after reading many many complaints It is obvious that they give you a little over 90 days to build up gold on the account. they have all the account info they need to change the password and access your account steal your gold and sell it. the reason they give you a little over 90 days is because you cant dispute a transaction with paypal after 90 days believe me I tried everything from paypal to my cc company no dice... I hope you have better luck then me though Mech514.

Completely agree it's all handy dandy when they get your money but if there is a repercussion on your purchase they do not want to know you.

Paid $82.28 for an account. After 24 hours account information was not received. I filed for a refund. Now they are saying that it takes over 2 days to received any type of refund. I do not know if this is the new china or what. This has to be one of the most poorly ran companies I have seen so far. I have been in this type of business for years, and have never come across a company that is ran this bad. I would never do business with them ever again. How many companies out there say to you "Oh well you gave us your money but we are going to hold onto it for a few days before giving it back." If I had to rate this company. It would be a "F".

PA is demanding unaltered, color digital copies of US Driver's License, Passport or credit card billing statements to verify my transactions. I have carried out 7 transactions with no problems whatsoever. I find this type of fraud prevention to be counter productive, as it releases highly sensitive personal documents (including a picture) to unmonitored third parties. Additionally, after repeated emails to the company asking why they needed this information or if there was any alternative they failed to respond. Realistically, a simple phone call between the company and myself would have erased any concerns that they may have had regarding the validity of this transaction.

Hi Jake,

My PA name is Magnetix and I also sent you an email that you already answered.
Thanks for that.
The 72 hour waiting period will end in about 4-5 hours. Will I be getting my payment by Friday? Or how does the disbursement queue work?

Thanks

@ Wooglie

Hi Wooglie!

Thanks for providing your PA account name, I was able to look up the information. I do want to firstly say, sorry about the delay in response, normally our primary venue for helping members is via our direct email or live chat service.

I can see that there is only one order posted to your account which was completed on on 5-11 (which would have been 5-12 for our Finance queue). For first time sellers, disbursements typically are released between 2-3 business days as stated on our website here: http://www.playerauctions.com/help/content/seller-fees-disbursements/#639

As it is likely that your payment entered the queue at the tail end of that Wednesday, it is possible that it was simply carried over to the next disbursement queue which didn't make it for the Friday disbursement and therefore wound up in the queue for disbursement on the following Monday. From looking at the account, it appears that we have indeed sent payment on that Monday the 17th.

I see that your complaint here was registered on 5-11, which is the same day that the order was completed. As you may be a new seller, you may not have been aware that there is a disbursement schedule depending on seller rank (which is understandable since our help section has A LOT of information). Next time, if you have an issue with an order, I'd welcome you to contact our customer service agent's via our live chat service, as they would be more than delighted to help you with any issue.

If you need any further assistance, please do not hesitate to let us know: communications@playerauctions.com

Cheers,
Jake A

@ Magnetix,

Hi Magnetix! Has your issue been resolved? If not you can contact me at the above displayed email address. Provide me with either an order # or account name, and I'd be happy to help!

Cheers,
Jake A.

Has this issue been resolved yet?
I just sold an account to PlayerAuctions today and was wondering if I had to wait for over a week just to get my money.

Im still waiting for somone to deal with this guy who tried to say i didnt pay him his goldbars when i did and hes basically got 100 habbo credits for free because no-one has dealt with it, its been 4 days?

From Playerauctions I ordered something and my account got suspended because it was linked to another please help

I sold a Game Account from game Tera Online. The buyer is satisfied, he gave a positive feedback to me, but after 1 month I still didn't receive my money from Player Auctions. I contacted them several times. My e-mails were ignored and the Live Chat support always ask for order ID and then they just leave the chat after some minutes without response. It is really frustrating, now I have no account and no money. Some hours ago I just receive an e-mail that I sold another account, but I won't send login details to the buyer. He has no fault about what happened, but I just can't trust on Player Auctions, since they can hold my money again without reason.

That seems to be a necessary evil when you purchase an account online.. I have had friends that have sold and bought online accounts, and I can say that I would never purchase a player account online just from their experiences and I believe it's kinda "cheating" in my eyes at least.
The problem with this type of "third party product(s)" is the account/product is not a tanagable item, and the service they provide is frowned upon by blizzard and most likely considered a breach of the user agreement.

If you recieve any kind of assistance from Player auctions or whatever I would be very suprised. I would bet my money that they are just, "going through the motions". As for the individual that sold you the account, I would bet he and his pal that never speak to each other, actully have scammed you..

Maybe Player Auctions might actually come through for you, maybe not, but I think in the back of your mind you should consider just accepting the fact that you are out of $675 dollars and move on. I know this must seem like a cruddy ending, or that I am favoring one party or another but it is the most realistic outcome, without dragging the situation out for weeks or longer..

I wish you luck though man and I am sorry for your loss.

I purchased an account and had to acknowledge receipt before I could make sure it was as described. I found out it was not as described I contacted the seller and never received an answer. Three months later, the seller/owner took ownership of the account, and when I contacted PlayerAuctions about it they didn't do anything. The seller had other comments posted about the same thing happening to them (posted after I made my purchase). Then PlayerAuction banned my account so I could no longer reach out to the seller to resolve the issue and they have not responded to my emails.

i have the same problem. this site is fraud. The seller took back the account in less than 2 days cursed in my clan and left

SCAM !

Same experience, their dispute process is totally useless and easily gamed by the conman. The thing I hate more than the thief, is that PlayerAuctions helps them get away with it even after they are made aware of the scam. Protecting the fraudster is even worse. I pray karma gets both of you.

It is quite similar to me. However, I found out my account was banned on PlayerAuctions after I asked paypal to refund me the money. Quite hilarious. First 2 pics are evidence that the seller would refund me. But PA's support service was such a [censor] when I used paypal to refund me the money.

RuneScape gold Sale - RS Gold (OSRS, RuneScape 07, RS3) | MMOgo

Just got an email that I lost the dispute. As always the scammer won. I should've look at the review before I buy runescape account. In the dispute the scammer wrote three sentences that I resold the account without proof and he won. While I provide strong points and screenshots.I am really angry I was their customer back in 2014 while this scammer created his account on 2016. To all the new buyer, DO NOT BUY INSURANCE IT DOESN'T HELP. I bought one for $30 and I still lost the dispute. Like hell does it even do. Right now I can say playerauction is a farm fest for runescape seller if you know what I mean.

You have my account datas, so pay me back ! I don't want further connect to your website. You don't need to know more about me, just pay me back !

his site scammed me out of 171.61 when i placed an order they wanted to verrify the cc was mine that is ok by me i completed the online
process to do then they asked for my phone number i thought that was odd
but i did they called me from [protected] the person on the phone jen
asked me what i orderd i told her then she asked me for my credit card
munbers and birth date i asked her why she got mad and said she had to
have them i said no its on the web site and to get it off there (it made
no sence to me to give them out over the phone ) then she hung up i
have sent several emails called the number i keep getting hung up on and
called the cops they said they can do something in the morning but its
doubt full i am writeing this because i belive i was scammed they refuse
to contact me or give me my items ohh and the wanted me to send them a
pic of me holding my id they keep deleting my coments on here as well https://www.facebook.com/PlayerAuctions

My payments for playerauctions via paypal are going through, to quote paypal here is what they are saying: "Your order status is “Pending” because the merchant has received your order but hasn’t processed your payment yet. Most merchants will complete your order a few days after they receive it. Some merchants wait until they’re ready to ship your order. " Thus the problem is they can not go into their paypal account and simply click Accept next to the payment and manually push the process through. Customer support does not satisfy at all. Live support is unable to help with any payment issues as they are just given access to the same information I have. eMail support is not any better as they have been telling me the same thing over and over again. Phone support does not even exist.

Placed order and received 1 message from seller through the site even though I contacted him numerous times.Time expired on the guarantee delivery and I asked for a refund.All of a sudden the seller keeps sending messages and making excuses.He claimed delivery 2 hrs after order was placed yet hadn't even had contact with me at that point.
PA actually gave the guy 48hrs to produce screenshot's, after all that I get my refund.Here's the kicker, I couldn't leave any feedback and when I checked his feedback he had gotten positive feedback for the same product from someone else.

I'm convinced that PA protect's the seller if at all possible and gives them positive feedback when it should've been negative.They cover it up and give you a copy and paste answer in chat.I'm done with them.

I have a complaint aswell I made a account on playerauctions
and after I sent in a payment of 104.00 for runescape currancy
they emailed me back saying they suspended my account because
they traced it back to having more than one account. Impossiable
my first account well they said they would be refunding me my money
has been several days still no money.. Thank you customer service for
not helping.

Your a saint Carl, realistic insight into an online industry such as this is invaluable. Thanks for teaching me something today.

My two cents is that PlayerAuctions is very risky for everything but power leveling (won't include currency because the sites that sell currency are always cheaper than PlayerAuctions).

The problem with PlayerAuctions is that they don't offer much more than what a forum or instant buying/selling site can do but instead have many flaws that make it riskier.

For Sellers, I wouldn't recommend PlayerAuctions. Why?

If you are selling an account;
- You pay 10% to 15% for what they could really do on a forum.
- It's easier to sell it to instant buy/sell website if they offer you a good price. These are always the best companies to go with as they are quick and easy to sell to.
- A forum is more secure as you get to choose who buys it, you can have them pay to go through a more secure and less strict middleman service, can actually ask them to pay my payment methods that are more secure (PayPal is not secure for virtual products), and it's much easier, and you don't need to be verified.
- You don't need to wait 3 to 7 days to get paid after the buyer buys it.
- There is so much competition selling accounts there that sellers may not be able to sell their products for months.

The only real benefit of selling with PlayerAuctions is that you can promote your product, and it's more organized than a forum is. Other than that, there isn't many other benefits worth your while.

For Buyers, I'd say PlayerAuctions is the worst place for selling accounts. Why?
- No protection (unless you pay for it which is extremely expensive). Even then, they can only give you an "exchange" not your money back.
- You can only complain to PlayerAuctions when done but not the seller which is very difficult to do and usually the seller doesn't care after he is paid.
- The seller can argue the account worked and you got it banned, or changed the password.
- Imagine buying a car from a car dealership which is an overseas company and shady. You buy the car, and the next day it's gone because the original owner took it back. You dispute it with the company overseas, but they don't care. You lose out on everything. That is no different from this situation as PlayerAuctions can't help you once the original owner takes it back. This can be prevented if you disputed it on a forum or account buying website as you sent it directly to them.
- PlayerAuctions is a Korean company with customer service in China. How risky is that? Very.

On the accounts side, the riskiest item to buy from them is accounts. I am surprised PlayerAuctions even supports accounts escrow because I only expect over time that the fraud rate is going to get much worse for PlayerAuctions and they will need to raise the fees on sellers to cover it. This happens a lot on PlayerAuctions

- Seller lists item
- Buyer buys it.
- Seller delivers it.
- Buyer confirmed payment.
- Done
- Buyer files chargeback.

- PlayerAuctions is out money. They can ban the buyers account, but that is all they can do. Very nice way to earn $ if you ask me which is why the middleman services in this industry will never work for accounts.

It gets worse for people who are sellers and take the account back after 60 days. PlayerAuctions can't do anything to the payment, the seller gets $ and the account, and the buyer is out all of his money.

For Currency, it's a good system in place to guarantee you get your gold, but honestly, if you want fast gold, just buy from a reputable website. There are about 3 dozen decent gold sites out there at the same cost but deliver within 1 to 4 hours, not 24 to 96 hours.

For Power Leveling, I would say that this is the best system for power leveling. With so many screw ups, minimal reputable companies out there, if a problem happens you could lose your account and the money. PlayerAuctions will at least protect one of those two things, and with a feedback system in place, buying from a reputable Leveler will help the reputation part.

Hi corn29,

My name's Jacob, and I am the Communications Manager here at PlayerAuctions.com. I read your post and wanted to give you a reply to offer my assistance in resolving this issue.

First and foremost I'd like to apologize for the poor customer service you received from our reps. We're a small team, but definitely trying to improve in any way that we can.

If you can provide me with your PlayerAuctions account name and the order # I would be happy to look into this before. Additionally, if you remember which agents you spoke to, provide me with their names so I can pull up their chat transcripts and see what went wrong.

Additionally, to expedite the process, you can e-mail me here: communications@playerauctions.com. E-mailing me directly will help move the process along more quickly.

Cheers,
Jake A.
Communications Manager
PlayerAuctions.com

playerauctions are a scam! superscam.. and if they arent a scam, scammers use playerauctions to process scam... I have reportet this site now, due to I have never been on that site and now it says that they have drawn over 300 euros from my account.

If they didnt do it on purpose, scammers use this badly constructed site to process their scams...

I donot have a paypal account.. and i have never been on this site ever...

still my money are gone...

it says playerau
and paypal took money from my account.
I have reported this..

robert mckay...you are 100% at fault grats on outting yourself as not following rules lmao loser

The seller used bots on my account, I lost over $200 + the $50 I payed him. The customer support DID NOT REPLY.

DO NOT USE PLAYERAUCTIONS!

Extremely fraudulent company, after tonight I'm reporting them to the BBB because of the inhumanity offered by this company. I invested hundreds of dollars and years of play time to have my account recovered from me and to have this company mock and laugh at me about it. You just dug your own grave PlayerAuctions. Bye.

Your Question: ticket ID #305

Please wait and one of our operators will be with you shortly.

You are now chatting with Hiro CS (Customer Support Officer) - Customer Support

03:09Hiro CS:
How may I help you today?

03:09Robert McKay:
Hi, I'm looking for a status on my ticket

03:09Robert McKay:
#305

03:09Robert McKay:
Thanks

03:10Hiro CS:
One moment please while I check the details for you.

03:10Robert McKay:
Thank you

03:11Hiro CS:
Give me 3-5 minutes to check this Robert

03:11Robert McKay:
ok thanks

03:13Hiro CS:
Thank you for waiting.

03:13Hiro CS:
As per checking your ticket, you were asking which email is the one you registered in playerauctions

03:13Robert McKay:
Yes

03:13Robert McKay:
And I gave him a list

03:14Hiro CS:
To verify this is the one that worked st**********37@hotmail.com

03:14Robert McKay:
Yes, that was my old one

03:14Hiro CS:
Username is stormrageg0ld

03:14Robert McKay:
Yes

03:14Robert McKay:
Sounds right

03:15Hiro CS:
This is the only account that worked with the lsit you gave us.

03:15Hiro CS:
list*

03:15Robert McKay:
Ok, cool, so I should be able to recover it?

03:15Robert McKay:
Via your website then I assume?

03:15Robert McKay:
My only issue is

03:15Hiro CS:
Do you still have access to the hotmail account?

03:15Robert McKay:
I have no clue of any of the info, like the email I don't even have access to

03:15Robert McKay:
Nope

03:15Robert McKay:
That's my issue :(

03:16Hiro CS:
But you gave me that email Robert on the ticket. Can you type here that email address I gave above that is censored?

03:16Robert McKay:
Yes

03:16Robert McKay:
stormragegold2637@hotmail.com

03:16Robert McKay:
But I can't actually log into it

03:17Robert McKay:
It's been years since I've had it

03:17Robert McKay:
It was my WoW gold selling account haha

03:17Robert McKay:
And I totally forgot all the info on it

03:17Robert McKay:
I can confirm anything else though if I can change it

03:19Hiro CS:
I suggest Robert to contact hotmail or microsoft for them to assist you on recovering your email address. Once you have recovered it with them you can do a forget password in our website

03:19Robert McKay:
Wow you wont believe this

03:19Robert McKay:
I remember the passport

03:19Hiro CS:
The temporary password then will be sent to your hot mail account

03:19Robert McKay:
password**

03:19Robert McKay:
I'm in

03:19Robert McKay:
Actually, I got lucky with that one

03:19Hiro CS:
really?

03:19Hiro CS:
Hahaha

03:19Hiro CS:
Try to change the email

03:19Hiro CS:
Do you mean in playerauctions?

03:19Robert McKay:
Ok, lol, yes

03:20Robert McKay:
Ok so yeah I'm in and I'll be updating all the contact info but he told me that he sent me a message

03:20Robert McKay:
But I have none

03:20Hiro CS:
I see.

03:20Hiro CS:
You can change your email there now in account settings

03:20Robert McKay:
I've been trying to reclaim my league account and or just get a refund because basically the original owner recovered the account

03:21Robert McKay:
And I was screwed

03:21Robert McKay:
But yes I can. I've been fighting this with you guys for like a year now

03:21Robert McKay:
No joke

03:21Robert McKay:
xD

03:22Hiro CS:
I'm really sorry to hear that Robert, in regards to your game account in LoL did you receive any email?

03:22Hiro CS:
Or you havent since you lost access to that email address?

03:23Robert McKay:
Well I lost it, so he told me he sent me an email, I assume that's where he sent it

03:23Robert McKay:
But I do not have access to it

03:23Robert McKay:
So I can't read it

03:23Robert McKay:
:(

03:23Hiro CS:
Oh I see.

03:23Hiro CS:
Have you changed the email address already?

03:23Robert McKay:
Not from League, the account itself is gone...

03:24Robert McKay:
All the security info on it changed and there's definitely no way I can get it back, I struggled with Riot for months about it

03:24Robert McKay:
Yes I updated the email

03:24Robert McKay:
Btw

03:24Hiro CS:
I'm really sorry to hear that Robert, well I play LoL since 2011 and playing up to day and they're really strict when it comes to bought accounts.

03:25Robert McKay:
Right, well that's why I was kind of screwed out of my $75 or whatever I paid for it

03:25Robert McKay:
I was raging about it for awhile, I mean losing that account like destroyed half my life, the least I wanted was my money back

03:25Robert McKay:
Haha

03:26Robert McKay:
It's depressing

03:26Robert McKay:
xD

03:27Robert McKay:
I mean, you guys can't offer at least that back? Odds are I'm just going buy more stuff from you guys...

03:28Robert McKay:
I just thought it would be moral for you guys to do that, because I think the whole situation was bs, I invested hundreds of dollars into that account for nothing

03:28Robert McKay:
I really wasn't asking for much in comparison to what I lost...

03:28Hiro CS:
and for refund, we really cannot provide one because we have your payment for that order sent already to the seller.

03:29Hiro CS:
What we can only do is when the account got recovered by a seller is to assist buyers to get it back from them.

03:29Robert McKay:
Well the problem is, obviously the original owner is going to give it back, he was clearly committing fraud in effort to screw people and steal money

03:30Robert McKay:
Which otherwise wouldn't have existed if you didn't allow him to sell fraudulent property

03:30Robert McKay:
That's where I'm going it with it...

03:30Hiro CS:
Upon checking as well Robert the seller has been already suspended

03:30Hiro CS:
To prevent him from commiting fraud with

03:31Hiro CS:
other members

03:31Robert McKay:
Well that's great but my account is still gone, that's what I'm saying, haha, not only that, the hundreds of hours invested are also gone with it, so I think it's a little crazy why I can't at least be refunded for something I never actually was sold...

03:32Robert McKay:
See what I mean? It's fraud... I know you guys aren't involved but you actually are, considering you get a cut from it all.

03:32Hiro CS:
I understand Robert, but if you have reported this before while the money is still with us we could have released you a refund if it was reported on time

03:33Robert McKay:
Well obviously I couldn't have reported this because he recovered his account after the fact

03:33Robert McKay:
I mean, it's not hard, he knew exactly what he was doing.

03:33Robert McKay:
Abusing your system to steal money and commit fraud...

03:33Robert McKay:
And you're telling me I have to pay for that?

03:33Robert McKay:
I beg to differ, truly.

03:34Robert McKay:
Tell your supervisor that I have bills too, I didn't expect to go on this site and enter my credit card to lose money.

03:35Robert McKay:
That's not right at all...

03:35Robert McKay:
$65 a month in my internet bill, I can't even go cheaper in the area I'm at, ask him how much he pays

03:35Robert McKay:
Maybe he wants the burden

03:36Robert McKay:
I surely don't, haha

03:36Hiro CS:
I suggest Robert to email them at supervisor@playerauctions.com. What we can only do here is to get a hold of him, contact him and to attempt to recover the account from him.

03:36Robert McKay:
And you really think he's going to just give it back?

03:36Hiro CS:
Our last resort would be to contact Riot that this member once sold this account to you but it would be best that if you're the one to contact them as they'll track your IP and it will be linked on that game account

03:37Robert McKay:
I mean, that's your plan? That's what you tell people? I disputed this with Riot for 9 months on end, and with this company for over a year now.

03:37Robert McKay:
Quite frustrating to be told you can skim me my $70

03:38Robert McKay:
If you want my left hand, I'll give you that too

03:38Robert McKay:
I need my right thought

03:39Robert McKay:
Lmfao

03:39Hiro CS:
Well, first of all is that you claimed that your account got reclaimed without giving us an accurate username or your playerauctions email that caused the delay of your dispute and you might want to read this to learn more why we cant help further And we're not the one who "skimmed" your money it was the seller. WE give all buyers 72 hours to gather all account info the game account they buy. You should know all the info you need when buying. not just spending right away without knowing the risk LMFAO

03:39Hiro CS:
As mentioned in our Secure Buyer Delivery Agreement under the Limitation clause, PlayerAuctions shall not be liable for any damages whatsoever resulting from actions of a game publisher. You can view this information at the link below: http://www.playerauctions.com/Help/HelpContent.aspx?

03:39Hiro CS:
Good bye and have a nice day.

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Playerauction is a Scam. Seller stole back my account, i reported to them they took 4 weeks to completed the investigation, First email they said i will receive a coupon for the amount of i paid. Then i didnt get that, so i contacted them again. They answered that the answer in the last email was wrong, i will not get anything. The only thing they can say is SORRY FOR THE INCONVENIENT because i didnt purchase their insurance which didnt offer in the sell. But before i buy i contacted their customer service 3 times and confirmed that even without insurance i still protected for a year. I have all the chat log and the email from those employees, so i used that to ask them why they said im protected but in the email said i'm not. Now they suspended my account so i cant get access to the order anymore.

Whoever get scammed please msg me and i will put your name on the class action suit for consumer fraud against playerauction.

Based on the information provided, we have determined that the seller is responsible for the loss of access to your account. As we are unable to restore your access to the account, a coupon code of $xxx will be issued to your PlayerAuctions account through on-site message. The PlayerAuctions Coupon may be used toward any valid offer posted on PlayerAuctions.com and should be used within two months starting today. Please note that PlayerAuctions Coupon are non-transferable and non-refundable. The minimal price of offer should be above $5 and the change will not be given if the offer price is lower than the coupon value. We appreciate your patience and cooperation during this period. For further inquiries, please don’t hesitate to contact us again.

We are really sorry for wrong answer in the previous email.

For this case, we have tried to contact the seller to recover the game account but not receive any response yet. So, we have suspended his PA account and will ban the game account as well to prevent the potential fraud.

However, according to the record, you didn't buy any insurance when you placed this order, we are not able to give you any reimbursement at this stage.

Anyway, we are very sorry for any inconvenience you may experience.

[22:23:53] tommy: let me ask you a question
[22:24:03] tommy: when customer buy an acc from playerauction
[22:24:10] tommy: whether the insurance was purchased or not
[22:24:22] tommy: the buyer still protected right?
[22:24:44] tommy: if seller stole the account back does buyer get any type of protection at all?
[22:25:08] Godfrey: the buyer still protected right? yes
[22:25:17] Godfrey: if seller stole the account back does buyer get any type of protection at all? yes
[22:25:34] Godfrey: we will have a thoroughly investigation
[22:25:52] Godfrey: before that the buyer must fle a dispute case against the seller

contacted support today and they ignored my chat... worst customer service ever

Paid for an in-game item service. Playerauctions was not able to complete the order in the safe manner without getting the account banned/locked. I sent numerous emails to Tina and Support@playerauctions.com explaining my concern over my order. I also forwarded emails from blizzard showing them locking my account 3 times and banning it temporarily until I could prove account ownership by calling in. My account was on the verge of being permanently banned and the power level seller showed no disregard and wanted to continue with the service without considering the danger to my account. So I canceled the order and explained to the seller I would not be continuing with his service because of the activity such as account locks and banning were occurring. I sent multiple emails to support as well as to the seller explaining this and didn't get any response with the exception that he was willing to give me a 20% refund even though he was not able to deliver in safe manner. Tried many times to resolve this with playerauctions and the seller and feel that you did not uphold to our agreement. I've been well over $1000 on their service and expected much better customer service. I will no longer be using the service and will not recommend to anyone. The order was not complete and blizzard restored everything back.

Hi bought an account 90 chars, for League of legends, account name: Darkmagic 2, from a seller called thewerx. 4 days later, the account was reclaimed. Hence I have nothing left.
Very risky, sellers claim their account was stolen, and get it back from RIOT(league of legends). Beware.

My payments for playerauctions via paypal are going through, to quote paypal here is what they are saying: "Your order status is “Pending” because the merchant has received your order but hasn’t processed your payment yet. Most merchants will complete your order a few days after they receive it. Some merchants wait until they’re ready to ship your order. " Thus the problem is they can not go into their paypal account and simply click Accept next to the payment and manually push the process through. Customer support does not satisfy at all. Live support is unable to help with any payment issues as they are just given access to the same information I have. eMail support is not any better as they have been telling me the same thing over and over again. Phone support does not even exist.

I ****ing hate PA but I make so much money off their platform. It feels like it is one or two guys who answer the chat all day and just use a different name. Their responses always have a thinly veiled go **** yourself to them. You swear, you get banned, you ask for your powerseller deposit back, you get banned and so on and so forth. Anyways, to vent, I am going to be posting my PA support run-ins.

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Operator Ralph has joined the chat.
Ralph13:41:37
Hi Adam! How may I help you?

Ticket S94701-T115979 is created. The chat transcript will be attached to this ticket after the transcript is saved by system.
Ralph13:41:44
Hello! How may I help you?

Adam13:42:14
Hi, my account name is Polis. I am having problems buying anything on PA with my credit card or paypal. When I try to use the credit card as a payment option, it says that I need to become verified to use this.

13:42:20
However, I am a verified powerseller

13:42:50
What do I need to do to get these options unlocked? It does not make sense that I can't even use paypal as you guys always pay me my disbursements through paypal

Ralph13:44:32
Could you please provide me with your PlayerAuctions account username?

Adam13:44:49
Polis

Ralph13:45:10
One moment please while I check the details for you.

13:46:42
Thanks for waiting.

13:47:04
As per checking, our relevant team are still working on your case.

13:47:18
I suggest you to kindly use different payment options sir.

Adam13:47:32
What does this mean even? It has been like this for two months and I Don't have access to a moneybookers account

13:47:38
All of my money from you guys is sent to PAYPAL

13:48:36
It doesn't make sense, it's like you don't want your company to make more money off of me. How much more reliable can a customer on your site get? I am verified and I am a powerseller and you guys keep screwing me for whatever reason

13:48:52
why did I pay $150 bucks for powerseller support when you guys just constantly tell me to use another payment option

Ralph13:49:55
Sorry for any inconveniences you may have experienced.

Adam13:50:03
Do you guys have a support phone number?

Ralph13:50:09
No sir.

13:50:25
We only answers in live chat.

Adam13:50:37
So when will these payment options be fixed for me?

13:50:41
Why are they even locked in the first place?

13:51:29
When I email support and powerseller support, is it you who answers the emails?

Ralph13:52:50
Our other members sir.

Adam13:53:40
Can you answer my other two questions? This is extremely inconvenient and I am getting no information out of you aside from go **** yourself, use another payment option

Ralph13:54:18
Please refrain from using profanity or acronyms for profanity in future responses. As part of our user agreement, we do not tolerate rude, harassing, or abusive correspondence under any circumstances. Your abusive language does nothing to help resolve your issue, which is first and foremost what I’d like to do.

Adam13:55:16
Well, I wasn't swearing at you. I was telling you how I feel. I have had this issue for two months and every time I talk to support you guys just tell me to use another payment option

Ralph13:55:51
Sorry about that sir but only our higher relevant team can answer you that.

Adam13:55:58
How do I contact them?

Ralph13:56:11
We dont have any control on your accounts or etc.

Adam13:56:19
Alright, how do I contact them

Ralph13:56:27
Kindly contact us again after 8 hours.

13:56:37
Im pretty sure our supervisors are available on that moment.

Adam13:57:00
k

Ralph13:57:25
If you have any further inquiries, please feel free to contact us. Have a nice day!

Operator Ralph has left the chat.
The chat is ended.

Their support is useless. Theres no managers or nothing. Just live support and other "teams" and none of these other teams ever handle your concern or read yuor whole email

Buyers beware...I have been a loyal customer of playerauctions for many years because I believed they operated with integrity and held their sellers and buyers to the same level of integrity. I have 100% feedback and my integrity has never come into question. I purchased an account back in January 31, 2009 for a level 80 wizard on everquest. Over the years I have paid for all the expansions and monthly memberships fees. I also had a level 96 Berserker with over 4000 alternate advancement points that I worked very hard on. All toons on the account were geared well and the berserker had a mix of group and raid gear. There was a bazaar trader that had over 2 million in plat (game currency) and items as well. I tell you all of this because after nearly 4 years of owning this account and pouring time and cash into it...the original owner took it back. One thing Playerauctions will not tell you is that if the original owner of the account wants the account back..all they have to do is contact Sony and tell them that it was stolen. They still have all original info for account so there is no question in Sony's mind. Sony will not give any warning that the account is being taken back either. They de-guild the toons, take credit card info off of the account, change the e-mail registered to the account, and return it to the original owner. You get absolutely no info from Sony in the way of e-mails indicating account changes. What is worse is the guy is on the toons, playing the character I worked so hard on and even had the nerve to send me a private message, complaining that I moved his wizard to the FV server that he can't be transferred off of. This whole situation makes me sick, but not as sick as the e-mail I got from playerauctions. Playerauctions only suspended his playerauctions account..not banned. And since the original owner will not respond to them they are going to contact Sony and get the account banned instead of restoring it. Even worse...Playerauctions will not replace the 175.00 that I paid for the account at the time, which seems like the right thing to do since they profitted off of the seller's deception. 175.00 is not much money at all compared to what I have invested into the account. I guess for me it is the principle of the thing. I bought the account thinking all transactions were secured by PlayerGuardian Protection, but I guess they are only secured if you buy extra insurance on the account. They say I did not purchase the additional protection so they will not reimburse me anything I spent on the account. This is bad business as there are no warnings that these accounts can be taken back by the original owner at any time, which would have kept me from taking the risk in the first place. Sorry if I sound like I am just whining, but everyone who uses this site needs to be told the truth about account purchases. In the business world, loyal customers are valued, respected, rewarded, protected, and held onto no matter the cost. And before you judge, I made several recent purchases from Playerauctions at the end of last year before all of this happened. I purchased an account and platinum totaling nearly 600.00. Now you tell me...a loyal customer with perfect feedback spending a lot of cash with your company...would you blow them off like this? I told Playerauctions as much and will see if it gets them to change their handling of this situation, but I doubt it.

PS - Please don't be the next victim, protect yourself. I do not hold Playerauctions responsible for the actions of the original owner, but I do hold them responsible for representing themselves as safe and secure when representing crooked sellers. This is why I want market credit...I want them to take responsibility for representing the seller and taking some of my money themselves out of the crooked deal.

To sell a runescape account on PA it asks you to upload a form of ID.

I was looking on the PA runescape accounts and (long story short)clicking just 1 button, was able to see the uploaded ID of the seller, I contacted 3 different members of their live support team but all 3 gave the same message, "its impossible". I gave them a printscreen of my computer and even recorded it on my phone but they just disconnect.

After about 20 attempts at it(wont disclose method but it simply involves clicking 1 button when viewing somebody else's account) I was able to see 5 uploaded ID's that contained Name, Address and other sensitive information.

Is this a big deal or not?

I ordered an account and I canceled the order and since I canceled the order I would like my money back now as in today

Card keeps on declining on any order there's money in the card there is enough money and it keeps declining saying "payment failed try another card" but I don't have any other cards. I tried at different days and times but nothing worked.

I have been assisted several times by their team. It's not perfect all the time and delays can happen, orders can sometimes be canceled and I've had to wait a few days before I am able to buy again but those I've spent on are all legit. A great boost to the online game community.

hi my account has been suspensed after register and click on become seller and added my bank account can you help me please

my ticket number is #1679184

name:bilikk

Please I need your help

I just wake up and try to open playerauction page

I found my IP blocked

I didn't do any thing

I open my PC

Please help

I didn't use anything wrong

Please is my account suspended too

I didn't know why this happened to me

Please I need ur help

Please

i went to withdrawal my funds from what i’ve sold, and the withdrawal has been stuck processing for a couple days now.

my username is: jfaiello11

email is: joeyfi79@gmail.com

This a company I used for years who out of the blue requested passport, drivers license, and bank statements. Bad company that is hurting its sellers.

Hi, I have sold my first account in this site everything went well with the seller, however the disbursement was estimated was May 16, as much as I wanna say I love this site, the way payments are sent is what ruins it for me. If I could get the order looked into, that would be nice. Order ID: [protected]

I registered my account and as soon as I verified my email my account was suspended and I want to know how this can be fixed or as to why it happened

Hello

I have been stuck at processing for 5 days and not able to withdraw last time I sold on your site it didn’t take that long if there is a problem can you check

My order ID: [protected]

Chebli saber

My payments for playerauctions via paypal are going through, to quote paypal here is what they are saying: "Your order status is “Pending” because the merchant has received your order but hasn’t processed your payment yet. Most merchants will complete your order a few days after they receive it. Some merchants wait until they’re ready to ship your order. " Thus the problem is they can not go into their paypal account and simply click Accept next to the payment and manually push the process through. Customer support does not satisfy at all. Live support is unable to help with any payment issues as they are just given access to the same information I have. eMail support is not any better as they have been telling me the same thing over and over again. Phone support does not even exist.

Hello Jake, I am also a long time customer with PlayerAuctions and I have had a ticket open since 1/03/2010 tying to get my credit for an account that was taken back by the seller. I have forwarded an email to you already at communications@playerauctions.com . Please help me get this issue taken care of. I go bySologeek if you would like to check.
Thanks,

Hi Tarewmonk,

This is an official PlayerAuctions response. To my knowledge our Communications department sent you an email regarding your disputed orders, however we have yet to receive a response. Please contact me at: communications@playerauctions.com.

Either way, we'd like to work with you, to come to an appropriate resolution for your order.

Thanks!
Jake
Communications Manager
PlayerAuctions.com