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Planet Fitness / customer service

1 United States
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I was a previous customer to a different location, I cancelled my membership from the previous location and decided to go to the new location which is in Greenbelt and the 3 reps where quick to dismiss my request to reopen my account and was told to go back to my last location. They did NOT tell me about the new deal they had after asking if they had any promotions and 1 day later I seen on TV about the $1 down and $10 a month deal. Please train better to have better business and so that customers can feel motivated to join.

Dec 28, 2017

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