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Planet Fitness / terms

United States Review updated:

I've been a member of planet fitness for five years. And have never had a problem. I have no complaints about the club. If you follow the simple rules and terms that you sign for in the first place there shouldn't be an issue. Billing is easy, it's drafted the 17 of each month( keep money in there), change your billing if you get a new card by the 10 of the month ( which is the members responsibility and states so on the agreement. If your draft doesn't go through there's a 10.00 service fee, and thats cheap compared to gyms like golds. There's an annual fee once a year. It also states monthly drafts aren't based on usage and you need to give thirty days notice for cx with a certified letter or come in and sign a cx form. I just don't get how anyone could
have such problems if they read what they sign... All that i am saying is it's a cheap gym. It's simple and basic and if you want more training and better equiptment you have to shell out
the money and find a health club that offers what you need. Cancel your membership and move on.

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Comments

  • Ly
      12th of Jun, 2010

    seems pretty easy unless the representative at the gym tells you something else. I called to see what i had to do to cancel a membership. I was told to come in before the 10th of the month so not to get charged for the next month. My son went in to cancel on the 26th of may way before the june 10th cut off and was told he had to pay the annual fee because he had to give notice of cancelation by the 25th of may, mind you one day...but he wasn't told that when he called to find out about canceling in the first place. i have sent two emails to corporate regarding this charge and have not gotten a response, now that is bad customer service...so now we have paid the annual fee and don't have a membership.. so planet fitness has gotten $41.72 of my money for nothing...

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  • Fu
      1st of Jul, 2010

    I absolutely agree with the fact you read the contract and you do your part. What I didnt like is I went in sometime in april to cancell the 39.00 fee. it stated in the contract you needed to do that before the 25 of the month. The 39.00 fee was applied in June. They told me i needed to make 12 payments before i could cancel the fee. I told them all i wanted to do was just cancel the fee and i will continue my term. THEY REFUSED. I went in 30 something days prior to the end of my contract (like it says) to make sure my membership would be canceled. They said you need to make 12 payments or its 58.00 cancelation fee. So I came in right after my last payment and canceled my membership. Asked to speak to a manager and only an assistant was there. There is no email to contact ownership or management. There is really no way to communicate with these people except to call or just come in and hope you dont have to deal with a dopey girl behind the counter. I did everything by the contract and they will not accomodate me with the fee. This is only the start of my rampage to get my money back. Its not worth small claims court so the power of the pen (or fingers) is my way for now. Franklin MA

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