Pizza Hut
reviews and complaints

On November 11, 2017 at 9:38 i went to pick up my order. As I was paying i saw sunchips that were on display. I asked the cashier how much were the chips. She asked one of her coworkers if they even sold chips and he responded by saying that the chips were only for EBT customers. This isn't the first time that i have bought chips from this place. Previous times when i have asked they have sold the chips to me. This is why i don't understand why this person didnt want to sell them to me. This is the first time I have a bad experience in this pizza hut since I always order from this store. I hope that this will be taken into consideration otherwise I will have to get food from a different pizza hut.

I ordered pizza 3 weeks ago and when I got it, number 1 is got 2 pizzas and one was completely wrong and so I called and was told they would fix it at my next visit and I gave them my name. Sherry. So I called tonight to order a different pizza and was told that they did not have the online pizzas for 6.99 first of all that they would be 8.99 each with coupon for medium sausage pizza that normally has 3 toppings for this price and told her I only wanted sausage and extra mozzarella. Was given price of 22.79 and when asked how it was this price she to I'd me that they would not replace pizza that was screwed up first of all because the woman did not ask for my phone number and then was told that I was going to be charged for extra mozzarella even though I was only getting one topping with cheese. I did not place order and will not be ordering from pizza hut again if this is the way your business conducts themselves. This store was located on Stetson Ave. In Hemet, CA. WE get pizza hut pizza frequently but will not be getting it anymore and will be spreading the word on how poor your custo mer service is. My name is Sherry Vancor and my number is [protected]. My address is 1637 Pinyon Flat Circle Hemet, CA 92545.

Sp apparently this pizza hut cant deliver DOWN THE STREET FROM MY HOUSE. No explaination why. Cancelled and said the money wont be available fpr a few days. So now im broke and I dont have pizza. Thanks guys! Really really helpful. i dont understand why ypu guys are trying to pull a fast one on me im not dumb. You guys need to do thw job you are BEING PAID TO DO

We ordered from the sullivant ave location in Columbus Ohio & over an hour later called & was told our food hadn't even left the building. In which delievery was only supposed to take 45mins. When called the manager was highly rude, said she is canceling our order & then hung up the phone. I called back, tried to speak to her & again she said she will do as she pleases & hung up the phone again.

Saturday 11/18/17 at 7pm
My husband and I went to the restaurant in person last night to order a medium supreme pizza to go. Was told it would be ready in 15 minutes. We went and rented a movie and came back within 15 minutes and the pizza was ready. Upon receiving I thought the box was not very warm for it coming right out the hotbox. Upon getting home it looked terrible. The veggies, pepperoni were old and dry and the pizza was room temp. I took it back ( I live less than 5 minutes from our local pizza hut) explained it was cold and not fresh looking which should have been within a 15 minute order placement. The GM explained that it was put in the oven when I was still there. If that was the case it should have been hot. (I have been a customer for several years and this is the first cold pizza I ever received from there) She said they don't just have old pizzas lying around which I thought was weird because I never implied that. I did tell her I work in a kitchen as well and this is not a fresh out of the oven pizza. Then she said their hotbox wasn't working correctly and she will make me a new one. They did make me a new pizza. Sorry to say that one didn't look much better either. It wasnt cold like the last one.
I recommend that somebody better check the equipment there. Oh and she also said the new pizza boxes don't keep the pizzas as warm anymore either. The fact that I spent 15.00 on a cold pizza last night does not sit well with me at all. Supreme is one of my favorites. Sorry to say I will not be returning to the store.
Management should not be telling their customers (whether they work in a kitchen or not) that their hotboxes are not working correctly nor are the 'new' pizza boxes keeping the pizzas warm enough. That is bad customer service and looks bad for your company.

Jennifer Healey

I ordered the special as per website special large pizza with two toppings $7.99 delivered. With tax and delivery fee it was $11.68. The site popped up a message that there is a $10 minimum for delivery. Now tell me why your add says $7.99 delivered when it can't be delivered because it is less than $10.00. I have the picture of that add there is no mention of any minimum. When I told the store that by calling by them they yelled at me and hung up the phone. Is this is kind of service you provide? I have 35 family members all live in their town who will be boycotting Pizza Hut fromnow on because of This. Swoitchung to dominos. Thanks to this store and it's rude service.

I made a order at 8:40pm on 11-18-17 and did not recieve my order and its now 10:52pm! When i call to check on my order i recieve no answer
Store is 28th and brodway louisville KY. This is outrageous now i have a young lady that finally answers the phone after repeated calls and says that the driver already left. So am i going to get my order and will my food be hot store and will it be thrown together just because im one of the last customers of the night

I had bought a pizza for delivery. The estimated arrival time was at 9:35, so i wasn't near my door. I get a call at 9:27 with somebody yelling at me about being outside my door knocking, i apologized for not being at the door cause i wasn't expecting it to arrive that early. So i got to the door and she yelled at me. I signed the paper and gave it back and she threw it at me. Then she insisted on slamming her car door and spun her tires and drove off. I understand why she might have been upset. But for her to throw objects at me and disrespect me by spinning tires off my property is disrespectful.

11/1/17 approx. 8:15 pm. My daughter had gone to Pizza Hut on 10th Street in Great Bend, KS. Her boyfriend works there. Her boyfriend was on a break. After his break was over, my daughter ordered a brownie cookie. Tina Stout the shift supervisor came over to my daughter, AFTER my daughter paid for her order and yelled at my daughter to "GET OUT OF MY STORE!" My daughter told Tina Stout, that she had ordered something and would leave once she received it. Tina Stout then ordered outside and told her to wait for it. My daughter told Tina to just give her money back and she would leave. Tina told her to "GET OUT!" My daughter had a while back, worked at this Pizza Hut and was chatting with some of the wait-staff. Tina again hollered at her to "LEAVE!" My daughter then went to her car and called me. I went up to Pizza Hut to get her money back. I had to wait over 5 minutes for Tina Stout to come out to see me. Tina Stout approached me, my daughter at my side. Tina looked at my daughter and said, very hateful "Leave!" and pointed at the door. I tried to talk to Tina about what happened, she said nothing it's just that my daughter is not welcome there. My daughter is supposed to stay away from one of her employees. I explained that the boyfriend clocks out for breaks so she can't really tell him who he can/cannot see. I asked Tina Stout for the money back. Tina continued to get very belligerent with me. I again reminded her to give me the money back. She asked hatefully who I was, I told her, "The mother." Tina started walking around the store, mind you NOT one customer was there. Tina accused my daughter again of something that did not happen tonight. I again reminded her to give me her money back. Tina then yelled at me, she is the boss, she will refuse service to anyone, anytime, anywhere and if my daughter is ever seen on the premises in future she will have her arrested. I told her that was highly unlikely and to just give me the money back. I do believe I had to ask Tina for the money back at least 6 or 7 times. The last time I asked, I was then a bit agitated, and told Tina to give me the money or I was calling the police.
Tina went to the phone, dialed a number but then hung up. The whole while, Tina continued complaining outwardly and openly bad mouthing my daughter. No customers in the place, but I asked her to stop more than once. Finally, Tina Stout handed me the money, then looked at me square in the eye and yelled, "GET THE [censor] OUT OF MY STORE AND DON'T COME BACK!" I am not happy for the way this was conducted, both my daughter and I did not raise our voices to her and she totally disrespected me not even knowing who I was.

I have ordered twice from Pizza Hut in Hayward, CA, and both times the crust was not done the crust still was doughy I called today and spoke with the guy from the Pizza Hut and told him what happened and he said if you have a lot of toppings this tends to happen then why would they serve pizzas like that anyways I didn't have a lot of toppings so he told me to return pizza and he would make a new one I let him know I was unable to return my son was gone with my car and wouldn't return for a few hours so he said you can get a pizza another day then I say to him this is our dinner you can't deliver for the inconvenience no I will remake one and it will be done in 15mins. I will never order from this place again this is horrible customer service and who wants a pizza that's is not done..

The last 3 times I have been here has been completely aweful. The first the pizza was wrong and I told them and their response was what do you want us to do about it. The next time the pizza looked like it had been dropped. All the toppings was on toppings was on top on the box. When I complained it. Again nothing was done. Was told I could scrap them off and it would be fine. Today I tired one more time. Ordered a large stuff crust told the lady I need I dipping sauce for my crust. She said ok I paid with my debit card. Then she proceeded to tell me she would have to charge me Xtra for 1. Stuff crust didn't matter. It cost me when I swipe my card for less than $5 so I didn't get any. Come on if I order stuff crust, she could have charged me all at once or gave it to me for her mistake since I did have something to dip. I don't know that I will ever be back. The service is terrible.

I ordered 3 deep dish pan pizzas, 2 of the pizzas came back not being pan pizzas. I order from this Pizza Hut all the time and every time something is wrong with my order. I called the store to complain about my order and Amelia told me she made my pizzas and that she knows they are pan pizzas. I know they probably think I'm lying but I'm not and I'm starting to think that they are doing this on purpose. Awhile back I had stopped going to Pizza Hut because they were not cooking the pizza all the way. Now it's looking like I'm going to have to do that again!

My father, who doesn't speak English, was charged 15 dollars for 1 MEDIUM pizza! One stopping!

I called and asked why SO much for pizza and the worker told me that it was pretty pricey, but he didn't know why.

This is a ripoff and their corporate offfoce should know they are taking advantage of people.

Avoid this location as much as possible!

We ordered pissed for a company pizza party and we used credit card and they said they charged us 49.98 and when we went to look at the bank statement they charged us 59.97. We ordered a sceond pizza for the same price as the first and it only too 40.03 and he said that we still owed him 9.53 for it. It's a $100 gift card. The man on the phone (carl) was so rude and for 20 min we argued back and forth. And said that it's our banks fault and not theirs. But bank statements don't lie. I'm just appalled that he raised his voice and argued with me, for that long. As a manager he should not habe done that to a potential customer. I am very unhappy.

I Ordered pizza about 1.2 miles away from where I am located, in San Antonio. I asked for a deliveryand was told it would arrive in about 20. I waited over an hour, until finally calling them up again and soon after got a call from the deliver saying that it was here. By the time the pizza was here it was cold, burned and deliver was rude and told me it was fine how it was. I would have been better off just going myself to pick it up. Will not return to that location again

I gotta burnt pizza with a hair in it and the manager, Brian lied to me saying he would replace it. First, my cousin older a thick crust, garlic style sausage pizza with banana peppers and Brian (GM) delivered a burnt thin crust pizza with a hair. Called back, he promised to send a new one and did not. Called an hour later, and another "manager" said he left and said he's not sending ANYTHING. REQUEST LIVE CONVO @[protected]@gmail.com.

I ordered pizza and pasta online and when it was delivered, the pizza was burnt, it was literally black. So I called them and told them my pizza was burnt so the manager says he will make me a new one. So I hang up, all the while my kids are crying because they're hungry wanting their pizza. So 2 hours alters finally the delivery guy gets here and asks for the burnt pizza. From my experience when something like this happens they don't require the food to be returned so I threw it in the trash after I got off the phone with them. So I tell the delivery guy that its in the trash and he says he cant give me the pizza he brought unless he brings back the other one. He calls the manager and says that its in the trash and the manager tells him not to give us our pizza! The delivery guy hangs up and says he is sorry but cant give me the pizza he says he thinks theist's not right but he has to what the manager says. He also tells me theist I should sue the manager and offered to testify against him. I dig out ye pizza from the trash and drive to pizza hut to give the manager his pizza. The manager is very rude but gives my money back. But its 3 hours l eater and my kids are starving still and still no pizza for them to eat.

On Saturday Nov 10th, I ordered three large pizzas online for the Pizza Hut on Rand Road in Mount Prospect, Illinois. It prompted that the order will be ready in 15-20 minutes. We arrived 25 minutes later to a line almost out the door. Finally, the person at the front notifies us that no orders are ready at this time due to maintenance and staffing issues. Obviously, we mentioned that we had ordered online so our order should be ready. He said that he is just the cook and we would have to wait an additional 45 minutes. He further commented that there was no compensation for the inconvenience. Due to balancing children and a family, I cancelled the order. We have always enjoyed Pizza Hut's service, but this event was handled incorrectly.

So tired of ordering pizza and it is extremely dry because there is no sauce on it. We order extra sauce and it's still as dry as can be. I swore the last time I ordered it I would never eat there again, which was months ago, but I gave it another try today, and the same thing. Extremely dry, you can't even see that there is any sauce on it. What does it take to get sauce on your pizza that you can taste?