Pizza Hut
reviews and complaints

I came to the pizza hut located on mckelvey in bidgeton, and the food was absolutely bad. It was not fresh at all and we sat for 30 minutes to an hour with 2 pizza's on the bar. We asked for some fresh ones, there was still no fresh pizza. We did not get good service my husband had to take his glass up to the counter to get a refill. I'm totally unhappy with the food and service. I would appreciate it someone can get back with me and please tell your stores to put out fresh food.

I was trying to order for delivery but the estimated time was about 8 to 8 an half hours so I chose to order carry out and it shows 15 mins for pick up and I scheduled for pick 7:30pm, when I went there there was a big line waiting for food and only 1 person was working inside. I asked him about my order he said please come 8:15pm and when I went there again there was different guy working there and the first guy was already left then second guy said he is only working inside so please give me some time I will make ur food ready and I was having party at home so I had to wait for that and he gave me my food at 9:10pm and when I reached home some of my guest left because it was too late.. I didn't expect this kind of service from Pizza Hut, I was very disappointed with their service it spoiled my party..😡😡

I ordered 3 LARGE pizzas online for 11.99 but when they arrived they were all mediums. I called the store and she (Neko) said that the store did not have Larges today, so I asked her why not charge me the 6.99 that mediums cost? She was rude and did not care to explain why I was being charged double. My company orders here at least twice a week. We never order mediums because it is not enough for everyone.

I have been trying to file this complaint for a few days it's kinda hard when u want to make everything go to Canada. So now I had to find the right one. I order from pizza hut regularly an u can look up my account by my email an see or last name or first or phone number. But my complaint is for like last Thursday I believe I order a 2 topping large pizza with ham an bacon was only supposed to take 15-20mins. I ordered online like always I show up like 20-25min later the pizza is not ready OK fine I get that but the reason my pizza wasn't ready is because 16 other pizzas went before mine cuz it was a delivery order so my one pizza goes in after. I was told by the worker to pull up she will bring it out so I'm waiting I see the 16 pizzas get taken to the van for delivery so I wait no person brings me my pizza so I go in this time I ask I wait again well finally I get my pizza I ordered well it's not what I ordered cuz I have no clue what type of crust this is when it was to be hand tossed with garlic butter flavor on crust with cheese bacon an ham. I get home open the box to find a pizza that is barely cooked cheese slightly melted an jus ham no bacon an NO GARLIC BUTTER on crusthe which wasn't hand tossed. I filled out a survey about my experience an said the same stuff. It's was the location off Harrisburg pike in Columbus Ohio. Lately they haven't been taking there time an giving what I order. I have worked in the restaurant business as a server so I know for a fact u don't want to serve something for one they didn't order an 2 it's not right an 3 the look. To me if u won't eat it why u expect the paying customer to. They need to slow down an prioritize there pizza making skills. First make the order exactly what customer says not what u want or whatever. Then presentation is key.

Every time I walk into my neighborhood Pizza Hut I stand at the counter for at least 10 minutes before someone even thinks about coming to the register. Lately every time I eat their pizza I get sick to my stomach. It's too greasy and when I ask for my pizza to be one way it turns out another. When I order online and it says it'll take 10-15 minutes long the food is never done when I show up even 20 minutes after I order it. I don't think I'm gonna go back here, it's very unprofessional.

Ordered cheesy breadsticks, pizza, regular breadsticks, fries and did not receive my cheesy breadsticks the first time. We called to let them know they forgot and they told us they will send it but after an hour of not receiving it we called back and they said "wait you never got them". Mistakes happen but we were not happy about waiting over two hours. Supposed to receive a refund but felt they were very forgetful so we shall see.

On the 14th I stopped at pizza hut and picked my pizza hut I had the incorrect pizza I had asked for a topping to be removed as my son is illergic to it and it was never removed this is twice pizza hut has failed my family and multiple time we have waited longer then been told we live out of town so we don't exzactual have time to wait around a night and expected also some staff have rude customer service now we are regular customers and order every week unhappy customers

I'm very displeased with the Pizza Hut on. Covington hwy they have very poor customer service and very poor timing manager at the time which was 9:20 pm 11/13/17 seem to not care about my concern on my order I will no longer deal with any Pizza Hut ever! Y'all need to fired all stafff at 4906 Covington hwy night staff! asap #lostaloyalcustomer!

I made an order to the Pizza Hut express in acworth, GA.m at 7:03. I received a call at 7:13 with an issue on my card. We sorted out the card information and he said it should be with you shortly. After waiting an hour, he (Nick Collins, Manager) stated it would be out shortly. I called again at 8:15 and again he said it was out for delivery. If it didn't arrive with 5 mins, to give him a call and he would make it right for the next time I ordered. I called again at 8:26 and asked what the hold up was. He said that the driver must have been delayed. From my house to the Pizza Hut express is only 2 stop lights away? I asked for a refund and he said he would process it. Nothing was mentioned about being compensated for my 1.5 hours of waiting. Kids are getting ready for bed, it's almost 8:30, and the pizza would not be needed since it was 1.5 hours late. For a 7.99 pizza, and some bread it's a shame that I will not be using the Pizza Hut in the future for any school or pools parties at my house. He said he could give me a free pizza next time, but I don't want to wait 1.5 hours again. I will order or pick up. Like I said it's only 2 stop lifts away. This is unexceptable and with no compensation.

I was called approximately one month ago for an interview with Drew from Rockville in pizza hut. In conclusion of the interview Drew said I would get a call on Friday either way. On mon I went into pizza hut and asked drew if he had chosen someone. He was extremely rude and said he had chosen another person, I thanked him. Upon job hunting i seen they were hiring again and on Nov 9th I called pizza hut, Drew answered I spoke to him about them hiring again and he was very short saying yes I was correct. Upon hanging up I was distraught about why with my customer service background, references and good personality I was not being looked at for this position. I have open availability and great customer feedback. So I drove to pizza hut where I spoke to Drew whom implied I was to old to work there due to other older employees and i just wouldn't do for him. This boy was rude and i do not believe him to be a good employee for your business. Thank you for your time. Tausha Graves [protected]@gmail.com
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I've ordered flavored wings a few times from the Scottsburg, Indiana Pizza Hut and it's basically breaded wings with a little dipping sauce in the bottom of the container. It's super irritating to expect and pay for one thing and get home and realize it's not what you thought you were getting. Please teach these employees to toss the wings around a little bit or something.

On Saturday November 11, 2017 at approx 3:00pm my husband and I were returning to Canada after a week long vacation in Punta Cana. The airport in Punta Cana was extremely busy and it took us almost 2 hours to get through check in and security. We were hungry, exhausted and only had 45 minutes till our flight departure. My husband went and purchased 3 personal pizzas and 2 cokes which cost I believe $28.00 US which is insane but options were limited. My husband returned to the table and asked if I could run up and get some napkins. I went to the counter and said to the short haired woman "Can I could please get some napkins". The girl looked at me and said "No! " I looked at her because I figured I misheard her and said "you don't have napkins to give me?" she responded "No I don't". She was lying because everyone else had napkins. A man waiting in line looked at me and said "wow she's rude". I realize this may seem trivial but I was astonished of the rude treatment. I have been to Pizza Hut in Canada and the USA and have never been treated like that

The pizzas we always buy are soggy at the bottom and oily. The thin crust is not, but the hand tossed and pan pizza are always extremely soggy at the bottom. Which gives off too much oil and a bad taste. We bought our pizza from pizza hut on clarksville hwy nashville tn. Please do something to fix that we will not be ordering those pizzas again! Thank you.

on Saturday novermber 11, 2017 around 700 pm I placed an order online with pizza hut. I ordered 1 of the pizzas that were under the deal tab saying that it would be 7.99, I ordered a order of boneless hot wings and a chocolate chip cookie pie. I went to pick it up because of course they don't deliver to my area. once I arrived tho the restaurant to pay the cashier stated that it would 22$ and some change, but she charged my credit card almost 30$. need I remind you after I submitted my order online it stated that I would have to pay 25$. I called the restaurant back to spaeak to the manager (ann is her name) and she stated that she didn't know what to do because she didn't do it, then she acted as if she was speaking to her anager and told me that he "Wesley" said that the 30$ charge would fall off the next day after they confirmed all of their credit card charges for the day. it is now days later and I still have not had that 30$ "fall" off my bank statement.
the pizza hut on 2700 gallatin pike Nashville tn 37216 needs a lot of work done. better management & etc

On the date of 11/20 i ordered 2 medium pizza for delivery along with 2 20 oz drinks.The delivery guy gave me my pizzas but have forgotten my drinks . He nicely apologize and said he will back to return with them. When i open the box pizza i was surpise to see that one of my pizza was all messed up . One of them had slid to one corner of the box and i received what itbseem to be a mushy ball of pizza, the second pizza toppings had slid over to one side of the pizza

So i called pizza hut and told them what happen, she apoligize and said she will make me a new one. So the delivery guy came back with my drinks but it was the wrong ones. I ask him to pleease bring me the right soda i ordered. 15 mins later on another delivery guy came and gave me my pizzas, i ask about my drinks and he told me that i didnt order any. So i just said forget it. Sat down finally ready to eat just to see and find that my pizza was destroyed AGAIN! Pizza all mushed up and toppings on one side. Only explanation i seem to come up with is them haveing careless drivers.

Again i called the store again to tell them what happen. It was the same women i talk to before when i called the first 2 time. She gave me a nasty additude and i decided to cut the conversation short and i just told her ill speak with her in person. When i did go up there and i try to explain what happen she seem not to care, still carrying a affitude and told me its not working out and gave me my money back...
No apology, nothing to make up for the trouble, or not even a pinch of conercen.

I love Pizza Hut a lot and i do spend my money here a lot but the service i have recieve was very rude and frustrating

On October 6th i placed an order online to be delivered at 6pm. My order did not come to me until 6:30pm and it was cold. I called and spoke to the manager that very moment at location 3904-a w Hillsborough ave tampa fl and she said she was refunding the money and it would be in my account in 48 hrs. I have now spoken to 4 different managers since then and they all say they have put the refund through because it is not my fault that they didn't have enough drivers and let my order sit in the store and get cold. It is now October 13th I just spoke to yet again another manager and still nothing has been done. I still have not received a refund. This is outrageous to say the least. Myself and my husband regularly order from that location but after this experience I am sorry to say I will no longer order pizza from pizza hut. All I asked was for a refund and here I am a week later and still nothing has been done.

Hi, my name is Jateria, and my aunt placed an online delivery order for me for 1 large original pan pepperoni pizza with stuffed garlic knots. The order was placed around 3:58 pm, and was set to deliver in 90-100 minutes, which would make the delivery around 5pm-6pm. It's now 7:15 pm, and I haven't received my food, and my aunt's card was charged twice for the transaction, one for $16.72, and another for $15.62. I am highly dissatisfied with this service, and I am hopeful that I and my aunt will receive some sort of rectification for this poor customer service.

I order from pizza hut once it three times a week. Have been a loyal customer for over 15 years. I have even worked for pizza hut on several different occasions. I have been ordering the same meal online for the past 6 months. After we place the order we call in and ask for the wings to be divided half and half. There has been no problem at all. I always tip the drivers well. Have always been polite to the staff and the staff has always been polite to me. So today 11-12-2017 we place our order online and then call in. The server that answered said her name was wendy and seemed very rude on the phone. As i explained to her our order and asked her if she could divide the wings half and half she rudely said. ( no I am not doing that.) She didn't say sorry i can not do that. Or I am not allowed to do that. She was very rude and the tone in her voice she sounded very angry. So i said to her oh. Well they do it every week. I havent had any issues before. She replied with (well im not doing it.) I then asked why not and that's when she again rudely said. (Because i can get fired for doing that) so instead of cancelking my order and giving her attitude back I just went ahead and, ordered a second order of wings. However if Pizza Hut is hurting for money and can not provide me with half hit wings and half bbq wings in an order and charge me an additional .99 cents to provide me with customer service. I should not have to pay to get service. If this happens again ill take, my business elsewhere. I spend 80 to 120 dollars a week at pizza hut in Uhruchsville, Ohio 44683. I feel that i should receive better customer service then a, rude angry woman and then tell me, she will get fired if she gives me, half hit wings and half bbq wings. I feel this needs to be addressed and taken care of before Pizza Hut loses anymore business.

On Friday, November 10, 2017 at 5:15 p.m. I called and placed an order for a large hand tossed beef pizza with extra cheese and 8 honey BBQ wings. The order was completed at 5:19 pm. with delivery time stated as being 30 minutes. No delivery person ever arrived. Four hours later at 9:19 p.m. a lady called, and stated "This is Pizza Hut. Did you place an order earlier? Did you receive it?". I told her I placed an order and never received it. She replied, "Ok. Thanks." No one offered a free replacement of my order for the lack of delivery or anything. I have never experienced this type of service from this location before.
Jenean Fields

Ordere 3 med. pizzas pepperoni lovers. They were far from pepperoni lovers, probably plain pepperoni. We order all the time and a few times I had to call and complain like one being delivered upside down and one being with greese coming through the boxes and one hard as a rock. So this time I thought I would complain to you. A lot of times we get good pizza from there so that's why we keep ordering and having it delivered. I think it might just be certain individuals cause it's not all the time