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2.6 1444 Reviews

JPMorgan Chase Complaints Summary

583 Resolved
860 Unresolved
Our verdict: Dealing with JPMorgan Chase, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Newest JPMorgan Chase reviews & complaints

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12:46 pm EST
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JPMorgan Chase bank teller

Recently on my occasional visit to the bank, i noticed that one of the bank tellers looked familiar of a previous night hanging out with my friends, she noticed who i was and from that point, later on at night my girlfriend starts getting this phone call saying i was cheating on her, that it was a random girl but just wanted to let her know what i was doing the previous night, i dont really appreciate bank teller getting my personal information and most of all getting involved in my personal life, now for that im having problems with the mother of my son. All i want is this person to stop calling my girlfriend and making up lies because i have a pretty good clue on who this bank teller is.

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Sam Jones
Tempe, US
Jun 13, 2010 1:53 am EDT
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chase bank seems to hire nutballs, we have one who researches people form a chatroom using her work pc and also makes fake face book pages to stalk and harass the 15 yr old daughter of a man she chased but never got, shame chase doesn't do psych tests on these people.

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10:27 pm EST
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JPMorgan Chase charge to cash a check

I had a personal check made ou to me for about $800 for a product I sold. It was from a chase bank so I went inside to cash it. The teller asked me if I had an account with Chase. I said I have a chase credit card and my 200, 000 mortgage was with Chase but I did not have a saving or checking account with chase. They said they would cash the check for a 6 dollar fee because I did not have a checking or savings account even though it was issed by chase. I left and put it in my bank for free. I HATE CHASE BANK!

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confused in ohio
westlake, US
Apr 18, 2010 5:09 am EDT

Consider yourself lucky. I deposited a check drawn on Chase into my Chase account back in February of 2010 I was notified on 04/13/2010 that the funds did not clear and they pulled the money out of my account on 04/08/2010. When I went to the branch thinking it was a mistake and it can be rectified, instead of apologizing the manager was rude and tried to tell me I must take some responsibility for checks I deposit and charged me a return check fee. This was not a check from a Nigerian bank. It was someone I have done business with for years. I am going to pursue this. This bank does whatever they want. Everyone I have talked to has never heard anything like this. A Chase check being deposited into a Chase checking account being returned after 10 weeks. I am considering not accepting an Checks drawn on Chase. I am a small businessman and cannot absorb a 526.00 hit.

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2:00 pm EST
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JPMorgan Chase home loan payments not credited

Where do I start...When Chase took over WAMU, they also stopped crediting my mortgage payments, then sent my loan to foreclosure. They made an attempt to issue a reimbursement for one of my payments, but I am unable to deposit the check because it was issued incorrectly. When we tried to deal w/the main office, they kept passing the call to several people, all who knew nothing about how to deal w/my situation. When we tried calling today, when had a recording saying "Due to circumstances beyond our control, we are unable to take your call. Please try again later."

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JPMorgan Chase Promotional Interest charge

I purchased items through Pier One using their credit card by Chase. I had promotional balances that expired 3/1/2010, 4/1/2010 and 7/1/2010. I paid the balance before the promotional expiration of 3/1/2010 prior to that date; however, they applied my payment to the balance which expired 4/1/2010 resulting in an interest charge of $88.57 from the promotional balance that ended 3/1/2010.

When I called Pier One customer service, they claimed that this was a result of the new credit card law changes effective 2/22/2010. Their explanation was that all payments had to be applied to the lowest interest rate. I explained that all my rates are the same. They then said that they had to apply the payment to the promotional balance that ended the latest. However, this didn't make sense since they applied my payment to the next promotional balance which ended 4/1/2010 rather than to the last balance that ended 7/1/2010. Both the customer service rep & the supervisor refused to refund my interest, so I closed my account.

Not sure if there is anything that I can do about this. Thank you for your time & please let me know if you have any suggestions.

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lshill300
, US
May 08, 2010 12:55 am EDT
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I just had the same problem with my best buy card, I caught it with 1.37 in interest small amount but the principal.I was lucky and have not made any more purchases.But I have a Home Depot card and have 1 year no interest coming due bathroom project(oh crap) called them to see if this was going to happen to.They told me that if there is still a balance in the final 2 months of the promotional period they would apply all payments to it because of the new law and if I had 100 charge at the time and did not pay enough to cover the 100 I would not be charged interest on the 100.They said it would not be fair to there customers, they were going to lose customers.So then in the last 2 months you would pay off the promotional balance and that 100 would be interest free for 2 months then would turn to a regular charge and then interest would start to apply.Thats what there customer service told me.But to beat Best Buy if you want, when they have 1 year at 299 buy a gift card for 299(if you plan to spend it soon) and just use the gift card then and never use that card for any other purchase.

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BFD2
Blaine, US
Mar 22, 2010 4:01 pm EDT

The same thing happened to me with my Circuit City/Best Buy card. I thought I was making my monthly payment and eliminating the debt with the most immediate expiration date. But they applied my payments to the other promotional debt and now I'm stuck with $500 in accrued promotional debt. I have used promotions like this for years and always paid the balance off before the expiration date. Only these sheisters changed the rules and screwed me out of $500. I have paid the balance in full and cancelled the card. Costco will be getting all of my business for electronics in the future.

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accordtrnsheads
Allison Park, US
Mar 16, 2010 10:25 pm EDT

I have the same issue with my Circuit City card by Chase! I just noticed the same issue. I have a promotional balance that ends 10/15/10 and another one that ends 2/5/11. I make way more than the minimum payment every month and all of a sudden my payments are going towards the later ending balance. There is already over $300 in deferred interest accrued that I will be charged for because my first-ending balance will not be paid off in time! I just to work for Circuit City and we use to be able to have our customers make a one-time "allocated" payment to pay off one specific promotional balance and when I brought that up he told me that is no longer an option due to the new laws as well! That is ridiculous! But he did tell me that in the last 2 months of the promotional period I will be able to make payments towards the one that is about to end. How much BS does this sound like!?! I HATE CHASE!

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JPMorgan Chase bad customer service

I have been receiving calls from Chase Auto Finance. I do not have an account with them. I called the number back on 2/25 to get my cell number removed from their system. I was told it would be done. I received another call from an auto dialer on 3/2. I called the number back and was told my number was not in their system. collections transferred me to customer service because they supposedly have access to more systems than collections does. Customer service could not find my number. I asked to be transferred to a supervisor. "Leah" was obviously in a different country. She kept insisting that she needed my social security number to look for my account. After I gave it to her, she informed me that I didn't have an account with Chase. Duh. She looked in all her systems and could not find my number. She told me she wanted to transfer me to the collections department because they have more systems to look through than she does. WHAT?!?! I informed her that collections transferred me to customer service saying the same thing. She then told me that someone is probably calling people with an auto dialer that is a fake! REALLY?!? I could not believe this. She then transferred me back to Chase Collections where I spoke with the Rudest young man. Even though I have been trying to get my number removed and was told last week my number would be removed, I am still getting calls. this young man acted as if he were doing me a huge favor. He then said that it would take 24 to 48 hours to remove my number and hung up.

With the way they treat people who are "potential" customers, there is no way I would EVER get a loan through these people.

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sharpchick2010
, US
Dec 06, 2010 3:07 pm EST
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I knew I wasn't the only one...

I don't have a loan with them either. Have filed an FCC complaint. Contacted the Tarrant Co Sheriff's Department to find out how to file a harassment complaint against them on their own turf.

FTC complaint next.

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Mlucero
Wheat Ridge, US
Mar 03, 2010 1:05 pm EST
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O MY GOD SOMETHING NEEDS TO BE DONE ABOUT THESE RUDE CHASE AUTO CUSTOMER SERVICE PEOPLE WHAT IS IT WITH THESE PEOPLE WHY DO THEY TREAT PEOPLE LIKE ###. I SUGGEST THAT EVERYBODY RECORDS WHEN SPEAKING WITH THEM FOR PROOF? GOOD LUCK EVERYBODY I HOPE THEM ### GO BANKRUPT..AND ALL THEM RUDE PEOPLE LOSE THERE JOBS

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JPMorgan Chase repo by lieing

Ok, so I See I am Adding to a long list of almost robot like complaints about this company, and judging from the consistancy of poor customer service and lies this should come as no surprise

I have asked several times since 2006 when we bought our car if chase had an online automated deduct, as i work 12 hour shifts during the day and my wife works 12 hour night shifts.

The money is always there but the time to sit on hold up to 45 minutes is not. They said we do not offer that sir, from more than one employee.
And i told them a number of times that i would do it if they had it, not only did they not offer the service, They hid it from me ( WHO DOES THIS?) They turned away assured and consistant payments.

And now that they have repossesed the car, they are telling me the same story, Pay it off or live without it. Well this exact complaint went to the BBB, and here, and will be going to the attorney office on tuesday if i dont get the car back. We have a call for action in our city that is likely to hear from us.

If anyone is considering a class action suit against this band of liars and rude service i want in.

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TakenOver
Philadelphia, US
Mar 22, 2010 2:01 pm EDT
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I want to join a class action against Chase Auto! A year ago they repoed our SUV. To date the SUV is still in our name and the TAG is missing! Chase claims the SUV was damaged and had hi miles our records show that it was taken 2 months prior to Chase documentation. They also sold it for less then a grand, yet the loan is for over 7 grand. No way is this SUV worth only a grand! We were told to wait for the hardship program and we were not offered this program, Chase just took the Auto! They need to be sued that will but a end to their Fraud and illegal business practices! Also Chase never sent us a notice to pay balance on SUV..so we couldnt even save it..and Chase would not let us sell it!

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Dexter101209
, US
Mar 01, 2010 9:22 pm EST

The auto pay option is called paymatics...why would they not want your money? I dont get it? Everytime a car gets repo'd the finance company loses money... i think there is more to your story then what you are publishing.

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3:12 pm EST
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JPMorgan Chase unethical behavior

Does anyone have the address for the corporate offices of Chase Health Advance? I have had the same experience with this company that everyone else has had and wish to contact the Sr. VP of Sales and Marketing, but cannot find an address. Of course, the representatives who work their phone lines will not disclose this information.

Never use this company, there are too many other interest-free programs out there that are ethical and employ sincere representatives who actually have customer service training.

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dude123465
Pueblo West, US
Feb 22, 2011 7:09 am EST

put attention Cindy on your letter

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Ecru
Mesa, US
Aug 14, 2010 10:59 am EDT

ChaseHealthAdvance
P.O. Box 71
Phoenix, AZ [protected]

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11:20 pm EST
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JPMorgan Chase deceptive modification

I have been a customer of Chase home finance for 2 1/2 years when I was duped inbto a sub prime morgage at an interest rate of nearly 13%. I had always made my payments on time but whem the economy went bad I signed up for a modification, that was over a years ago and am still being strung along. I am now $16000. behind because of an agent that told me that I was approved and to start making a smaller payment. After calling her for 3 months asking for documents I was told that she made a mistake and I was not approved. Now my credit is shot and I am not able to come up with the $16000. to bring me current. I am still waiting for a approval and getting further and further behind. I was just told that if I am not approved I will have to come up with the back payment of be forclosed on. What would it hurt to lower my apr to even 8%, do they want my homw? If they forclose I told them there will only be a foundation left. I am sick about my family losing their home because of corporate greed. I encourange anyone who is thinking about doing business with this company to do the research. I am not alone and just wish there was somthing I could do.

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bgc72
toney, US
Mar 11, 2010 2:47 pm EST
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I also have not gotten any bill or papers saing that i an behide...

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bgc72
toney, US
Mar 11, 2010 2:41 pm EST
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OMG.. i was 1 month behide and when i called to make it the guy on the phone said he could get me a cheaper payment, but i need 2 make the makement on the 9th of every month so i did that i made one, and then the next monthi was only going to beable 2 pay it on the 10th. so i called them to fine out with me paying on the 10th would i be out of this promram. Will the person on the phone listen to what i said and she tells me your not behide your loan is up to date, BECAUSE YOU WERE A PREAOVE FOR THE MONIFITION LOAN AND NOT TO MAKE A PAYMENT UNTIL I GET MY PAPERWORK ..so 2 months go by and i called them they told me that if i did not hear anything by January to make sure that i called so i call and they tell me that i owe over 6, 000.00., and i told them what i was told to do, and they told me that they would never tell us to stop making a payment, and that i needed to do they paper and send it in for them to tell me if i got appove for the loan.I called again the next week and the guy was very nice in trying to help me. he put me on hold for awhile and came back on and said that i need to send that paper work as soon as i can and he tell me the samething dont make a payment until you know. I have a FHA LOAN i am hoping they can help me. If you find out anything please let me know. I am sorry for the way i spell and type..

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JPMorgan Chase phone calls

They do not care if you were unemployed for 4 months. They do not care they you have a job that only pays $8.50 per hour. They do not care that you work nights. They have been calling me 3 times a day 6 days a week while I am trying to sleep to earn a living to pay them. They just want their money. They called me on my cell phone the other day as I was going to work. The IDIOT said, oops, I called you Friday. Have a good day. I wish they would talk to each other before they call me. I am robbing Peter to pay Paul.

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Big Brian
East Meadow, US
May 20, 2011 11:58 pm EDT

Chase is a liar, phony and a cheat by all means

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Big Brian
East Meadow, US
May 20, 2011 11:57 pm EDT

I have been going thru a modification since december. They kept asking for this document &that document. Have sent everything they have asked for by fax, chase emplotyee and the last forms they asked for I had toi get via mail, called them back same day with in the hour and told them we would get it and he stated he would mark the file, Dan Ward who is just a clerk who spoke to wife stating that he told me some other files & called which of where never to any # listed and never sent any notices out stating papers that were needed. By law they are to send out a request of papers & or documents needed before any conclusion of a file is decided upon. Befor you deal with Chase I would get a lawyer to handle everything because they are full of you know what. Meanwhile they send memos out, interoffice, stating WE ARE DOING EVERTHING TO HELP PEOPLE STAY INTHEIR HOMES. what a joke

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JPMorgan Chase chase has lost 190 of my payments and is cashing checks multiple times

Starting September 2006 Chase Home Finance started cashing checks as both ACH and paper check. The have been cashing multiple checks multiple times, but will only give me credit for each check number once. They have taken 190 payments (that me and my bank have located) without crediting my mortgage account by processing PHOTOSTATS that they have generated to take extra amounts from my checking account. They have also taken some checks as both a paper document AND electronically. I have filed numerous complaints including giving them BANK COPIES of the checks and bank statements, but Chase has insisted that my bank statements must include the reversals (which there are none) or they are not my real bank statements. After taking 190 extra payments for a ttoal of $169, 742.20 of uncredited payments taken from me. They have me in the foreclosure process. At mybank's suggestion, I started paying my mortgage payments with Official Bank Checks...most of those originals Chase has returned as copies, some multpile times. In some cases I have the original check, but the bank check has been cashed AND NOT CREDITED. TWELVE of these bank checks are still outsstanding and going back and forth in the mail as Chase states that I am seven payments behind, and have thus demanded over $134, 000 to reinstate my mortgage. I have already paid $169, 742.20 of uncredited payments, thus Chase OWES ME SIGNIFICANT MONEY FOR THEIR ERROR, but the forced foreclosure (for my overpayment by Chase theft and illegal banking activity) continues. I have explained this problem to over two dozen lawyers, but they have told me that no bank would do that many illegal banking transactions and violate that many laws, but that is my reality.

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JPMorgan Chase monthly fee

I received a gift card as a rebate from cooper tires via chase bank. I received it in dec. It stated that after 3 months the card would be charged a service fee (Which in ma where I bought the product with rebate and in ri where I live is illegal by state laws that say gift cards can't carry monthly fees. ) I argued with chase or at least their "customer support" people from india about the charge, stating that it should not be on my card as I only had it for 1 1/2 months. They stated the card was issues in oct, although as with many rebates, it took time to get to me. Finally based on the fact that I argued that I should not be responsible for slow mail delivery and if it has a fee it should be 3 months from activation they finally called me (At 5:00 am - yes 5:00am) and said they would give it back.
2+ weeks and more emails and phone calls and its not been reimbursed and I can see they are simply waiting until 3/1 so they can charge me another 3.95. They are the worst customer service people and company i've ever dealt with.

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JPMorgan Chase uninformed customer service

We had a home loan with WaMu for almost five years, until WaMu went under and was overtaken by Chase. We received a letter from Chase in regards to changes in terms on our ARM home loan that was just downright unsettling. Phrases like "no cap on monthly payment" were used and having heard of so many bad practices from Chase recently (and experiencing problems with a Chase credit card) I was very concerned about what they were intending to do - legal or not.

I attempted to call the Customer Service number provided on the letter, only to reach a never ending que of pushing numbers, none ever leading to my query. I hung up, called back and tried a procedure my teenage son has suggested - randomly pushing keys on the phone pad until I get an operator, which worked! I was transferred to a call center where the person answering kept repeating "Hello, this is Tony. How may I help you?" It sounded automated and after saying this three times, and me trying to answer, the voice said "I cannot hear you and will hang up now." Frustrated, I decided to turn to email.

I have contacted Chase three times via email, first two requests never being acknowledged and the third being answered with a statement to the effect that due to high volumes of email requests, they are unable to answer our questions at this time. No alternative for obtaining information is offered and no timeline for when they might be able to answer our questions is offered. This left me no option but calling the 800 number again. I actually found this site in an effort to locate an alternative phone number for calling into Chase!

So, my phone call today consisted of nearly two hours of my time. The first two customer service reps I go spoke such poor English, I hung up and called back. The third person I got was obviously giving erroneous information and as I pointed out that this could not possibly be correct, he became agitated, though I could only hear this in his tone, not his words. When I insisted on speaking to a supervisor, I was put on hold for 15 minutes - no music and at no time did he come back to say he was working on the issue. At long last, he got back on line and said his escalation person (new phrase for supervisor) was unavailable but had confirmed my understanding of the terms of the loan were correct. When I pressed him to acknowledge his mistake and lack of knowledge, he would only say he apologized for any misunderstanding I had of what he was explaining to me! Utter rubbish, he knew he was wrong, but refused to say so.

I was not confident with additional information he gave me and when I asked him to look up the actual loan documents that were assumed from my loan with WaMu, he said he was not able to do this. So I called back a third time.

On the third call, I got a woman and told her immediately that if I were put on hold, I wanted her to come back and check in with me periodically. I told her I did NOT want to be disconnected for any reason and that I wanted all of my questions answered, even if meant waiting on hold for a supervisor. She was very polite, used a hold button with music (which I must say was blaring loud but at least confirmed I was still on hold) and actually looked up my loan documents per my request.

Upon finding them, I was told I would be charged $10 per page for the copies to be mailed to me and I declined, asking her to verify certain pieces of information from the documents (which I already had and knew exactly what I wanted to confirm). She did this, I was correct in what the terms are, if Chase is going to try to institute other terms I will contact a lawyer. I suspect they just have very untrained people manning their customer service lines and it took me a total of seven attempts to finally get someone that could answer my questions.

What I have learned that might help other Chase customers:
1) to get to a live operator, push multiple buttons on your phone while listening for the moment when your call is being transferred
2) tell the rep up front that you do not want to be on hold indefinitely and that you want them to confirm periodically they are working on your call if you are put on hold - this seems to speed up the process
3) if you need information you do not feel like you are receiving, keep calling back because I believe they have some way of tracking the number of times there has been an inquiry and they will ultimately be forced to address your issues/questions
4) If given questionable answers/info, call back and keep calling until you get a rep you can understand. I am all for integration and humanity being one, but I should not have to try to speak to someone who has such a thick accent we are unable to communicate about something as important as my home loan. I miss WaMu.

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Ellen Griffith
Tarzana, US
Apr 12, 2011 7:34 pm EDT

I am a Realtor in the San Fernando Valley. I represent distressed homeowner that have been turned down for a loan modification and still want to avoid foreclosure by short selling their home.

I too have had the unfortunate experience of working with Chase for several clients. Right now, as I write this, I've been on hold for more than an hour.

I was able to successfully negotiate an approval from Chase on a short sale, are you impressed? Don't be! The approval that I finally received is absolutely useless! Chase holds a 1st and 2nd on the subject property. They sent me an approval on the first only! I have called at least twice a day for 3 weeks (the approval is now about to expire) to get help with resolving the 2nd. I have received no call backs. I was given the supervisors direct phone number, and I have left messages for her every day for a week, and still no call back.

It is paralyzing and frustrating when the entities that hold all the strings will not even acknowledge you let alone pretend to help you. At lease the other banks pretend to help.

I have successfully closed at least 60 short sales, so it's not like I don't know what I'm doing, but if you can't talk to anyone, then there is just nothing that can be done.

If anyone out there has a good alternative phone number, please post it!

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gagnons994
Crossville, US
Feb 17, 2010 5:46 pm EST

I've been dealing with Chase on a mortgage loan and they are impossible. I agree that their customer service is horrible even when you do reach a live person which takes a lot of patience and time on the phone. I have never received follow-up phone calls from them and have always had to chase them down to get an answer. I was told on the phone in early January that we were turned down for some assistance with our mortgage and that we would be receiving a letter with an explanation. It is February 16th - I'm still waiting.

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JPMorgan Chase modification request

I have trying to get a Chase Mortgatge Modification since April of 2009. Every time I call I get transferred from department to department telling me I have to resubmit paperwork because it has expired or I didn't send in the appropriate documentation. I have completed the 4506T form at least six times now and submitted it and yet they still cannot help me figure out what I qualify for. The latest phone call representative I spoke with told me I was on a trial plan however, I have no documentation supporting such and she was unable to tell me what the payments were reduced to. These people give you the run around every time you call and it is ridiculous! They claim they want to help however no one there is capable of answering any questions or to get you the help you need.

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ladyet2008
Riviera Beach, US
Feb 18, 2010 12:38 am EST

This is Not a complaint, let me repeat, this is NOT a complaint, this is for people that need help and got theirselves into jams w/ company's that took money upfront w/o helping them with a solution for their home, please check out this company, JK-Liberators Delinquent Mortgage & Debt Relief Program, www.jkliberators.org . They really helped me out when i was in a terrible jam AND i had little faith in them b/c i've been in 4 different loan mod programs, including Nationwide, and was ripped the hell off. BUT i prayed about it and decided to give it another try and i received really great results and i'm finally happy with the results. I highly recommend this company to anybody.

So far I've recommended this company to a couple of my neighbors and they are happy too. I know that working w/ another company my be hard, especially for me, just pray and put a little more trust in this people. U can call these people and get to speak w/ somebody(a REAL person) almost all the time, and receive and update. most of the time u would get a call before u can call them. there are really good on communication. so yes that is a plus.

If you would like to try them, the website is www.jkliberators.org and remember **NO UPFROUNT FEES!**

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JPMorgan Chase interest rate gouging

Chase is a terrible company to deal with. I have had my account for a few years, always made payments on time. Missed one payment by a day (I was in the labor ward with my wife!) and I got hit with 29.99% interest. I was told to make a few payments on time and my account would return to 'good standing'. They then closed my account due to 'an anomoly in my credit report'; can't find one anywhere in my totally clean credit reports with no negative feedback.
Every payment I make is just hitting the interest, I pay $200 and my balance goes down $47!

Chase is terrible, never get a credit card from them!
You get a different story from everyone you talk to, and nobody helps.

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ChaseCreditCards
louisiana, US
Mar 09, 2010 10:17 pm EST

Chase is Gouging Everyone. Boycott Chase Everyone Please.

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JPMorgan Chase home mortgage

Chase Mortgage has been trying to close on my loan for over 15 days. Our original close date was Feb 1st, today is the 16th and they still haven't closed. They claim it is "processing time". I had to call them to remind them to submit emloyment verification to my employer. Instead of calling and asking me questions, they sat on the file until I contacted them to ask what the hold up was. They had a question about why a previous W-2 was under a different name other than my former employer and istead of asking, they decided to play PI. Turns out my former employer had outsourced their payroll, nothing that couldn't be explained in less than 5 minutes. They have given me 4 different closing dates that they could not meet.

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JPMorgan Chase increase on (apr)

I am outraged on how Chase is treating their customers. They have been frequently making harrassing phone calls morning, day, and night every single day since Dec.2009. I have tried talking to them, but they will not stop. It all started with that I received a letter from Chase in December letting me know that my (APR) was going up from 11.99% to a sky whopping 27.99% so I called them to give me an explanation as to why they had hired the (APR) when the agreement was that it would stay 11.99%., they just ignored it like nothing, so I went ahead and closed my account with them. And then to my surprise, the following month I received a billing statement that I had an amount due of $95, so I called them again and told them that I was only going to continue paying the minimum payment of $20 per month like I have always been doing, so they argued, and told me they were reporting me with a collection agency. I told them that If they continued harrassing me day aftter day, I was not gonna finish paying the credit card. But til this day, they put different representatives from their company to make harrassing phones calls every day. We are tired and hopefully they will go out of business for the way they treat their customers.

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JPMorgan Chase after making payment my car still got repo.

I was late on my payment (1/18/10) I made the payment extra $30.00 and the payment was noted on my account on 2/11/10 and few days later I woke up 2/15/2010 any found my car was gone I called the police and they informed me that they received a phone at 2:15am that my car was repo. I called chase and nobody was open to help me but then I receive a call from chase asking about my payment and I informed then that I made the payment and my account was noted and your repo my car anyways asn told me she could not help me and gave me another number to call. I called chase and been getting the runaround and transfer to 5 different 800 numbers for all of yesterday and all morning. I finally got a hold of kim [protected] at the philly office and was informed that I may not get my car back although i'm paid in full that I may be requested to pay the balance of my loan in full (in which I cannot afford to do). Plus I will have to pay the repo fee of $390.00 plus storage. She was very rude to me and told me not to call back today because it is a bank day and there is nobody there to decide if I will get my car back or not. I work very hard to make my payments on time and got messed up one time and they took my payment & car. I missed work today to get the problem resolve and to be told I my not get my car back. All my personal items are in the car and they will not tell me where my car is located to get my personal items that I need. I put all that money into my car not to get it repo prematurely. She also inform me that they can legally repo somebody car after 15 days of being late. Bascially told me it's my fault because I didn't call to tell them that I made a payment they claimed they left messages with my reference but all of them told me no such thing. I did receive a letter from chase after the fact they already got my payment & car. We had bad snow storm and mail was delay due to the state of emerency. We are not all deadbeats there are times when people do need a break once in awhile. Company have downsize and you get extra duties without the extra money so you do the best you can with the money you make. I always try to keep a roof over my head and a car. I only had to get another car because my1997 honda accord excellent shape got wreck by a drunk driver and I only got the blue book vaule for my car and it force me to get a car loan in which I haven't had one in over 12 years. Chase is very wrong to take my payement and my car and now for two days I cannot get nobody to help me get it back and to be told I might not get it back is very wrong. So I will call again tomorrow 2/16/10 to hear the decision they make on my account.

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Angela 0423
East Stroudsburg, US
Nov 11, 2010 12:09 pm EST

I too had to deal with them it was an neverending nightmare. I had a loan with them since 8/06 for a new car which I put down 20, 000 cash and financed 16000 at a higher interest rate but still manageable, never missed a payment but they would lose payments that were direct wired if It was on due date still they would call looking for the payment that they never received starting at 8:30 am to 9 pm all day long when I didnt owe them nothing. I would send them copies of payment received by them with confirmation number and all. This happened on numerous occasions for 1 1/2 yrs I have been dealing with them to fix the problem on their end to only get nowhere. Still making monthly payments sometimes double payments to get them to stop calling hoping they would eventually apply it to the upcoming month when the payment I had made hit there system only to be used to cover the previous month all along showing that I was overdue/late. This sunday I find the repo man at the house and drove off with the car I know he was just doing his job but couldnt do anything about it. Trying to get anyone at chase is like waiting for a miracle to happen. Finally they told me that I could get the loan reinstated but need to fill out a form they have with references, Job, salaries etc a new app basically I imediately faxed it back I was told that I could have the car back if I paid the 2 mos that I owed and the current month I faxed them copies proving that I didnt owed them nothing that I was upto date on payments. Copies of western union payments to them and bank transactions from my bank to them of payments made and received from them from day one. They didnt want to hear it. First they told me that they would mail out a letter outlining how much I owed them to get my car back, never heard from them so I called them back on numerous occasions to find out the status of the hold up each time you get someone different and each would tell you a diferent bulls...I would write down names and responses finally I asked to speak to a supervisor or someelse in charge, how amazing there always in meetings and told that my app was still under review, and didnt know if they would reinstate. I knew they were jerking me around waiting for the deadline they only give you ten days by then your car is sitting at an auction yard, I knew that my car was worth 2x the amount I had left of the loan so I called back asked for the payoff value and said screw you all at chase they are outright cutthroat theives and heartless Bas... went straight to the nearest branch paid the loan off got a receipt had the manager call them and confirmed payment if you dont before you leave your Screwed got my realease letter sent to the repo company paid another 215. for three days at storage and said goodbye to this people I will never deal with them again They destroyed my credit took my payments monthly loosing it or posting the payments weeks after they had gotten it, harrased me daily from dusk till dawn and still took my car. Buyer Beware stay away from this bank shop around hell a loan shark is better dealing than this unorganized unethical and unprofessional organization. If you have no choice to deal with them be prepared to pay the whole loan off when they come after you. They dont want to hear it They just want to recoup the whole loan amount not your monthly payments. Hope this helps someone...

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diannaall
Webster, US
Feb 17, 2010 9:01 am EST

I too have the same problem with chase but I refuse to hand them over the vehicle. They lost a payment of mine back in November, 2008. We have been in contact with them every week, every month, I have received treatening phone calls, harrasing calls, they have called family members and left very rude messeges, they have gone to my old address which now has my tenents in it (they new we built a new home and have come here) and they have left letters on their door. They even came here a few months back at 11:40 p.m. lights flashing in our driveway. My 7 year old son woke up screaming and crying because there were flashing lights out his window and thought there was a fire. I ran downstairs and told the driver to shut them off. They have called me and been combative, rude, argumentative and even made threats to me. I have kept paying every month, they have continued to say they can't find the money paid in Nov. 2008 even though I did what they asked and had a manager of my bank write them letters showing the money came out and paid to them. Chase said they sent the money back to my bank, th manager even addressed that in he letter stating no money was sent back. They continue to charge me fees, interest on top of interest. To this date, they have charged me 93% of my interest for the entire lenght of the loan and I am only 3 1/2 years into the loan with 2 1/2 left. I could go on with the unbelievable problems and harrasement but we could be here for days. I know that there is a class action lawsuite in the works here is the website- http://www.ipetitions.com/petition/chaseautofinance/. But I was wondering if you know some other means to handle them right now. Thanks Dianna

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Dragon2010
, US
Feb 16, 2010 5:15 am EST
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Do not call chase because they will ignore you and make you pay more fees... you need to fill out the form and sue chase for action and also you have a secret surprising something for chase. if you need help.. you can email me. let me know.. i would be more than happy to help you out. smile.

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Dragon2010
, US
Feb 16, 2010 5:11 am EST
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Hey C.Lynn. you need to fill out the form against Chase in the small claim at ur location which is small court or.. just show it to the court that u already paid on jan 18th which bank received payment post on 2/11/2010.. I think it is not your fault because chase didn't inform you that they will reposss your car.. that means you paid it on jan 18th, 2010.. then tell the court why did they reposs your car ? for no reason, u never have a late payment on time. u always work so hard and very responbility for yourself to pay on time... smile.

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JPMorgan Chase how chase auto finance treats customers

Hi,

I am trying to find people that are getting screwed mistreated and lie to from Chase Auto Finance. I have made a petition you can sign it by going to the following link below. If you want to be included in the class action lawsuit against them. Something needs to be done to them for how they treat there customers how they operate etc. If you feel you have been mistreated by them please sign the petition. The more people the better http://www.ipetitions.com/petition/chaseautofinance/ Any questions please feel free to contact me at [protected]@gmail.com with the subject Chase Auto Finance Lawsuit.

Thanks,

Allen

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Sujoy Sarkar
Antioch, US
Sep 07, 2012 9:40 pm EDT

You all have to hear this. Talk about ruthless collection practices EVEN AFTER 10 Years!. To make a long story short, I financed a 1998 Ford Mustang about 10 years ago wtih Chase Auto Group. About an year later, I was laid off. So I called the bank and told them that and I would like to work out a plan. They lady just LAUGHED at me. That night about 2:00 AM, the Repo guys showed up at the house. Banged on the door so hard they dented the door. Then when we did not answer, they waived the flashlighs through each window, made loud noises with their tow truck on purpose, and then turned my water main off from the front yard valve. I did not know they did this until the morning when I smelled something burning. It was the motor on my dishwasher which was timed to run at night automatically. It burned out because the there was no water. I thought the water company turned off the water at first. It did not end there, the same afternoon, they sent a person by the house to open my mailbox and look inside at my mail. Which is a violation of Federal law. Then my former office called and said that people were calling me from Chase telling them that I am trying to avoid them and "escaped to India". A clear racial slur. But that's not all. I wrote to them and told them what their "Hired hands" had done. They wrote back saying that I owed a certain amount when I could afford it and they would not send anymore "Repo" people out. So that was the end. I thought. WRONG. It took me 10 years to find another job. I finally decided to buy another car. I turned in the 1998 Mustang to the dealer and gave them a 1099-C form that I had just got from Chase that "Forgives the remaining balance". And had the balance of ZERO. So I thought I was done with them. I talked to Chase, and talked to a nice lady (I thought) that said they would be sending me my pink slip to the dealer in a week. About 4 months later, the dealer gives me a call and told me Chase refuses to relase the car to them because they are claiming an "equity" in it. (A worthless car with over 266, 000 miles - still runs great). So I called Chase and asked them why they did not send the dealer the Pink slip. They said, rudely, and quite harshly, that's because I owed a balance on the loan. I told them but I got a 1099-C forgiving the loan that I had to report to the IRS as Income. They then said, where did you get that number, you owe us quite a lot more. Get this, they say I owe them over $16, 000. At this point I hit the cealing. This was going too far. Now I have to pay an additional $750.00 to the dealer to get my old car back or face small claims court bacuase Chase will NEVER release the lein on the car. These are the kind of people we are dealing with at Chase. ALL of them should be thrown in Jail with no possibility of parole until they have paid back everyone they cheated and paid all the fines they are obligated to pay. In addition, they still owe me money for a new dishwasher and door and then an Hot Water Heater too. Plus pain and suffering.

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ZRAMBO6
MONTEBELLO NY, US
Apr 22, 2011 5:03 pm EDT

I FELL BEHIND A PAYMENT AND BEEN TRYING TO CATCH UP BY PAYING MORE THAN MY 266$ PAYMENT EACH MONTH I HAVE BEEN PAYING 300 OR MORE AND CHASE HAS BEEN ADDING THE EXTRA TO THE INTREST THEN WHEN I GOT A BILL FOR LATE FEES AND TRIED TO PAY THEM OFF AGAIN THEY TOOK THE LATE FEE PAYMENT AND PUT IN TOWARDS THE INTREST THEN ADDED MORE LATE FEES TO MY NEXT BILL?PLEASE HELP.

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Patty33688
, US
Mar 24, 2011 3:12 am EDT

Please count me in! Chase repoed our SUV after 1 month late..we were told to apply for the hardship program and in fact there isnt a program. They hired a Detective service that harassed every member of my family..the repo driver was banging on my family doors at midnight! They took the SUV..we never received any notice..I was told that we could not sell the SUV since it was written off..All of our personal property was inside..No notice to claim the SUV ..What every SUV that went to auction 2X was damaged and had high miles..this was not our SUV! Took Chase a year to transfer the title and the tag was never turned in and has been ticketed to-date! We were served this week with a lawsuit for the entire loan amount and Chase took our SUV and sold it for $2600 under the blue book! Liars and Crooks! Contact your state AG and the AG office of NY you may receive a reply from Chase and catch them in a few lies! Also file with the FTC

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kksmommy
ft benning, US
Mar 18, 2011 5:09 am EDT

how many sigs do you have to have

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kksmommy
ft benning, US
Mar 18, 2011 5:06 am EDT

you can count me in they repo'd my car while my hubby was deployed, which is against the soldier sailor act says that no company can repo or forclose on any prop while the soldier is deployed, also wouldn't allow me to place my payments on allottement, oh and the say 4byrs later that we owe them 12, 400 and we paid 14, 000 i bought this car in 05 and they repo'd it in 07... i so wanna get into thier butts

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JPMorgan Chase repo

We had got behind on our car payment and chase contacted us and they cut a deal w us and said our car could be ours. all we had to pay was 4800.00 to them and then they would send us the title. We told them that when our income tax check came in before March 1st we would send them the 4800.00 and we could keep the car until then. A couple of weeks later they came and repoed it and sent me a letter saying that if we dont have our money by the 15th which is 3 days away that they r selling it in Texas. Not only that but they upped the price of the car now. How screwed up is that. What r we supposed to do now without a car and 3 kids?

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still no car
Warren, US
Sep 25, 2009 7:07 pm EDT

we just had our car repod by Chase. even though they received last months payment the day before the repo. this month was not even due yet and they still came and took our car. never even send us a notice or called us. then took 2 days to finally return our call. we did not even know where the car was and the amount they wanted. then they had teh nerve to say we should have called to give them a receipt number for the money. it was teh weekend they were not even opened and we didnt know we were about to get repod.

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Rodata
, US
Mar 30, 2012 1:37 pm EDT

Wow reading these complaints make me never want to do business with Chase as a auto finanical institution. How can chase allow them to ruin their name that way. I am just in disbelief. But I am sure with this many complaints it is true. Going to do business with credit union.. THANKS

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TakenOver
Philadelphia, US
Mar 22, 2010 2:03 pm EDT
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I want to joi a class action against Chase Auto! A year ago they repoed our SUV. To date the SUV is still in our name and the TAG is missing! Chase claims the SUV was damaged and had hi miles our records show that it was taken 2 months prior to Chase documentation. They also sold it for less then a grand, yet the loan is for over 7 grand. No way is this SUV worth only a grand! We were told to wait for the hardship program and we were not offered this program, Chase just took the Auto! They need to be sued that will but a end to their Fraud and illegal business practices! Also Chase never sent us a notice to pay balance on SUV..so we couldnt even save it..and Chase would not let us sell it!

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JPMorgan Chase thieves

I had a WAMU credit card with a 9% interest rate. I never overdrew or missed a payment and always paid more than minimum. Chase took over and shot my interest rate from 9% to 20% in 2 months.

A new credit card law was just passed that they cannot report to credit report for 60 days nor charge you late fees for so long..This company is bad and theives. I do not like their practices which is why I never took out a card with Chase in the first place.

Due to the interest rate my monthly interest on my bill went from $5 a month to well over $20 JUST in interest. My monthly minimum went from $10 to $40. I had to quit paying them because of the spike and the economy. The day AFTER (1 day) they didn't get my payment they started calling me every 15 minutes demanding payment. They also added a late charge within less than a week (the law is 45-60 days). Within a month it had hit my credit report. (this is also illegal).

They were also harassing my family for payment on my behalf..We had to change our phone numbers just for a little peace. Not only would they call every 15 minutes they would call 7 days a week and they are NOT allowed to call you on Sunday.

This is how much they appreciate their loyal customers who pay monthly without fail..jacking up the rates. If I had wanted an account with Chase I would have applied for one. This is the reason I steered away from Chase to begin with. They break every law they can with accounts.

Someone should sue them and they should have to refund all the money they have cheated their customers out of.

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mark mueller
Kitchener, CA
Dec 19, 2012 11:15 pm EST

I was purchasing an item from the enternet and had enough credit to pay for the item. I thought that the item was bought and paid for. Turns out that the credit card company put a security block on my payment. Am I upset, you bet I am. With out any notice they stopped my payment after so many years of never having an issue. As a A rated customer you can bet after this I will be looking for another company to do business with. After spending half my day on the phone with pay pal and chase still no resolution to the problem they created. The seller is wondering why I am not making payment and I have to tell them they have to wait till chase gets their act together so I can process the transaction. Now I am sure that I will not have this item till well after the holidays, if the seller doesn't get fed up and sell it to someone else. Thanks for nothing, after so many years of being a loyal customer.

JPMorgan Chase In-depth Review

Overview: JPMorgan Chase is a leading financial institution in the industry, known for its extensive range of services and products. With a strong presence in banking, investments, and credit cards, JPMorgan Chase caters to the diverse needs of individuals and businesses.

Financial Stability: JPMorgan Chase exhibits remarkable financial stability and performance. The company consistently generates substantial revenue and maintains a strong profitability ratio. Its consistent growth over the years reflects its ability to navigate the market successfully.

Customer Service: JPMorgan Chase's customer service is commendable, with a focus on quality and responsiveness. The company offers multiple customer support channels, including phone, email, and online chat, ensuring that customers can easily reach out for assistance. Customer satisfaction ratings and feedback indicate a positive experience overall.

Product Offerings: JPMorgan Chase provides an extensive range of products and services, catering to various banking, investment, and credit card needs. Their offerings are diverse, feature-rich, and provide numerous benefits to customers. In comparison to competitors, JPMorgan Chase stands out for its product diversity and innovation.

Online Banking Experience: JPMorgan Chase's online banking platform offers a user-friendly interface and seamless functionality. It is easy to navigate, ensuring a hassle-free experience for customers. The platform provides essential features such as bill payment, fund transfers, and account management, enhancing convenience.

Mobile Banking Experience: JPMorgan Chase's mobile banking app is well-designed, offering a smooth user experience and excellent performance. The app includes features like mobile check deposit, account alerts, and budgeting tools, making banking on the go convenient and efficient.

Fees and Charges: JPMorgan Chase's fees and charges are competitive within the industry. The company ensures transparency and clarity in fee disclosures, enabling customers to make informed decisions. A comparison with competitors reveals that JPMorgan Chase maintains reasonable pricing for its products and services.

Security: JPMorgan Chase prioritizes the security of customer information and transactions. The company employs robust encryption protocols, authentication methods, and fraud prevention measures to safeguard customer data. In the event of security breaches or incidents, JPMorgan Chase demonstrates a prompt and effective response.

Accessibility and Inclusivity: JPMorgan Chase is committed to providing accessible banking services for individuals with disabilities. The company offers accommodations for customers with visual impairments, hearing impairments, and mobility limitations. Additionally, multilingual support and resources cater to diverse customer needs.

Corporate Social Responsibility: JPMorgan Chase demonstrates a strong commitment to social and environmental responsibility. The company actively engages in sustainability initiatives, community development projects, and philanthropy. Ethical practices and robust corporate governance further enhance its reputation.

Overall Rating: Based on the comprehensive review, JPMorgan Chase receives a high overall rating. The company's financial stability, extensive product offerings, excellent customer service, and commitment to security and accessibility contribute to its positive evaluation. Potential customers can confidently choose JPMorgan Chase for their financial needs, considering its strengths in these areas.

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