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Petsmart / grooming - unethical behavior

1 Phoenix, AZ, United States

July 14, 2017 1130 AM/ 2430 Walnut St. Cary, NC 27518

I brought my dog in for grooming as I have done several times before.
tofu has been getting groomed his whole 5 years of his life. We have never had a problem with grooming. He was brought in in his normal happy go lucky mood. As soon as I walked in I could hear the Lead groomer training several of the groomers. The groomer for Tofu was Pei Ti C. She was kind but seemed a little lost and confused. The lead assured me she was not new to grooming just learning the computer part of it. I trusted her. All I asked for was a normal trim for him. Pei ti kept asking for more detail the lead came over with another dog like him and I said cut him just like that dog. I got a call 4 hrs later they couldn't cut his face because he was pant drooling and very very stressed. The lead asked if he has had trouble before I let her know never. I came in to get Tofu She immediately blamed my dog and that he needed to be sedated at a vet or trazadone before coming back. She is out of her mind. What happened was the groomer scared my dog by hurting him in some way. The lead said he was trying to crawl into her lap. He was scared. Of course he wouldn't trust her anymore. She was inexperienced. They should have been honest about the groomer being new. I could have made my own choice if I was ok with it. He came home with long pieces of hair on his back and behind. I really don't appreciate being told he needs sedation. It was the groomer not the dog. Very dishonest, lack of integrity, unprofessional. I wont return to Petsmart for grooming or shopping. I don't want to support a company with employees like that.

Jul 17, 2017

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