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Pep Boys / bad experience

1 United States
Contact information:

A few years back, we took our Chevy Mini Van to Pep Boys in Boardman Ohio for some work and the technician drove it completely off the lift and through a diagnostic machine and then into the cement wall behind it. He ran from the scene, big surprise, not. Giving them the benefit of the doubt, we decided to take my 81 year old dad's Chevy Cavalier there this week to repair a broken brake line. We were also warned by our local AAA tow driver not to go there. They replaced the initial line but blew out a 2nd line during the repair. We approved the repair for the 2nd line. Upon vehicle pick up, my husband went with me to check the work before paying. We were charged for 2 new complete brake lines and installation but discovered the 2nd line was cut in the middle and a pressure fitting was installed, leaving the old line in place. And the car was leaking brake fluid all over their parking lot on top of it. He took a handful of the fluid inside with him and asked for the bill. It was in excess of 300.00. So my husband proceed to show the manager his hands full of the fluid and asked the car to be placed back up on the lift so he could look at their work. We priced the parts at an Advanced Auto Parts planning to do the work ourselves originally & they were less than 20.00 in total. After much arguing and many excuses the manager agreed to have the 2nd line installed the way it should have been and greatly discount the price. After having the car 3 days, we finally were able to pick up the car and paid $140.00 in the end. Too bad we cant send them an invoice for the inconvenience and over charges. They were obviously busted using pressure fittings and sending the car back to the customer with a faulty and an incorrectly installed braking system. I am grateful to have discovered the problem before sending the car home to my dad. Happily ever after? No. But happy to never return to Pep Boys again. (not even for the warranty) Lesson learned! Thanks 4 reading and as always... Buyer Beware!


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