I went to pepboys @ 5 pm 10/11/08 for an auto inspection which I was told would take approx. 1 hr. My car was finally taken in for inspection 2' 40" later after numerous complaints. I left @ 9pm w/out an inspection! My car had failed x's 2 & they wanted to try 3rd time? They admitted having problems w/dyno machine & I don't really know what the issue is, but my car is fine & I have never had a problem w/inspection passage in the past. Ther were 2 other couples that had waited 5'&7' for their cars and they were also extremly dissatisfied w/the service dep't.
I have never encounterd such poor service in the past @ any other auto facility & I really don't know how they stay in business. I will never return!