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Papa Johns / franchise

1 United States

Long story short I had a problem with my local papa johns store three years ago and stopped going. I received a coupon in the mail that made me decide to give them another chance. I ordered online. When I got to the store, the store owner in east rutherford was nasty with me. I walked out without my order. The store owner called my wifes number from the online order and told her to never come back. I called the papa johns main number to complain. They were very nice but no one called me back. Two weeks later I called and they said the case was closed. I said "no one ever called me to tell me that" and they said the store decided they no longer want me there and as a franchise they have a right to do that. I said "alright but I would have liked a call telling me my case was closed. I had no idea papa johns worked this way. You just use the papa johns name and treat customers badly and papa johns washes its hands of it all?" The papa johns representative said that is the way it works and the franchised store has a right to do that. I know that other papa johns are good but I will never eat at any papa johns again after this. I am 51 years old and would like to be spoken too with respect not disdain as if you are doing me a favor taking my money lol

Jan 15, 2019

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