Panera Bread / panera bonus card
In mid December I purchase $150 of Panera gift cards to give friends and colleagues for Christmas. We love Panera food, so I figured they would also.
I was excited to also receive the $10 bonus cards for every $50. The young man who completed my purchase was very nice and gave me receipts for each card. He did not, however, tell me that the bonus cards were for a restricted time period in January. It wasn't until I was ready to buy my lunch this week that I found the cards no longer worked. I had been to Panera's 3 times already in January, but had used my free rewards on my account and another gift card.
I agree that the bonus card stated the dates Jan. 1-22, but I did not even look at the cards after my December purchase until ready to use them.
Unfortunately, I did not benefit from that large purchase of gift cards. as I expected.
My request is simple. Please make it clear by signage at registers and verbal statements by employees if there is a restricted time limit on bonus cards. It is very compelling to offer such bonus cards, but if the customer is not clearly made aware of restrictions, you have disappointed customers.
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