Orbitz / Orbitz is useless for flight bookings
I tried over 3 days to book a trip, using Orbitz, from Shanghai to Auckland, NZ and onwards to Melbourne, Aus before returning to Shanghai. Multiple times they would show a price but when I tried to book – “this price is no longer available”. When I finally got a firm price they would say the booking was accepted but would be “confirmed within 24 hours” whilst also immediately charging my credit card. Each time I would get an email saying they regretted the airline could not confirm the ticket “but this is a rare event”. This happened across multiple dates and airlines!
I purchase a round trip ticket from Thursday November 24, 2011 to Tuesday November 29, 2011. My flight for Tuesday November 29, 2011 was on American Airline Flight 613, departs from NYC JFK at 5:45pm at Gate 35 and arrive at Miami International at 9:10pm Gate D3. My record locator for this trip was confirmed. Unfortunately when I got to the airport they could not find my return trip. I was transfer from one counter to the other and no one could help me, they said they could not find me in the system, so press for time to get home I had to purchase another ticket for $278, and that flight that I was put on was the same airline and the same time of my previous ticket.
I received my Orbitz Flight Status Notification on Tuesday November 29, 2011 at 2:46pm confirming my flight. I would like to get reimburse for my second ticket. Thank you in advance for your prompt attention to this matter. Switched to travelocity – confirmed the e.ticket by email within 5 minutes AND it was USD400 cheaper!!! If Orbitz is doing this to tens of thousands of customers each day are they using the credit card balances to bolster their finances?? DON’T USE ORBITZ!!!
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