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Optimum / billing

Garfield, NJ, United States

I have been making monthly payments over the agreed amount and I am now being told that my bill has increased $30 above the agreed monthly payment. If I do not pay for my services within the next three days these will be interrupted. I have been a loyal, on time paying customer and to be treated this way is insulting. My promotional agreement is still valid until 2/1/2019. I have contacted the alleged customer service department which turned out to be a call center that was not able to assist. When requested to speak with a manager, I was informed that all supervisors and managers were not available. I need this resolved as soon as possible.

Oct 17, 2018

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