Opodo / wizz

Bushey, England, Hertfordshire, United Kingdom Review updated:

My booking reference is [protected]
My Wizz booking is P5BINY
My complaint is not with you but with Wizz & I would like you to forward this to them
My wife & I have flown all over Europe with Easyjet, Ryanair etc & always have no problem with carry on bags
However, Wizz did not make it clear that their baggage allowance was pathetic & not much more than the size of a rucksack!
I was forced to pay £80 at Luton Aiport for 2 x carry on bags
However, I was told that I could reduce this charge by going online for my return trip
I couldn't do this as I was booked through you but I had to pay £48.32 over the phone to Wizz
They must have realised that their baggage allowance is an unfair way of making extra money as they now advertise their allowance as the same as the others from October 29
My wife & I were appalled by our treatment, especially when airport staff started "sniffing around" our cases at check in at Budapest Airport
I won't have this problem again as I will never use Wizz again!

Oct 13, 2017
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  •   Oct 16, 2017

    Hi Lawrence,

    Thank you for your message and we would like to thank you for bringing this issue to our attention.

    We will have an agent contact you privately regarding your case.

    Best regards,

    Christos - Customer care.

    0 Votes

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