Office Depot
Reviews and Complaints

I had same experience as other consumers stated here. Bought printer paper in February 2016. Sent all applicable rebate paperwork to correct address in required time frame. No rebate. Months later received a postcard saying receipt (a duplicate supplied by OD with my purchase) was unreadable and to resubmit all materials by a deadline in 3 days. They obviously just make consumers jump thru every hoop imagineable denying them every step of the way until customers get frustrated and give up. Its time for a complaint to the appropriate federal agency or a class action lawsuit on behalf of consumers. Highway robbery!

I went in to Office depot in northport, al they had a rebate on paper so I bought and was walked through how to get my rebate back through the mail. I sent my receipts in two different envelopes. I received in the mail to day on both of them a response say can't pay you because these receipts were un read able. These receipts were sent out the day I brought the product. The receipts were not messed up and so I thought I would look around to see if others were having reimbursement problems and looks like there is many. I wonder if its time to see a atty on this to verfy if they are doing this to many people.

Office depot rebate is a scam. You better off consider it charity contribution to the rebate center people they employed in El Paso, TX. After wasting time and stamps in filling out rebate forms, all I received after 3 months was a postcard saying rebate was invalid because I did not include a receipt. I even wasted time calling the rebate office and their explanation was the receipt did not show up when they scan my rebate submission. I purchased printing paper in April, 2015. The dollar amount of the rebate was insignificant, it was the way they operate the system that will keep me away from Office Depot. Never again !

Office Depot Rebates: I bought a combined offer for a Compaq notebook and HP printer that offered $250 in rebates. The offer was for $150 from Office Depot, $70 from HP on the notebook and $30 from HP on the combined purchase. The sale was on 5/2/06.

I immediately complied with all aspects of the rebate offers and promptly mailed the three envelopes. Please note that I was extra cautious to comply with every requirement of the offers since I had heard that they would deny for the slightest reason. I carefully cut out the UPC's , filled in the forms properly, circled the sales information from the receipt, etc and mailed to the different addresses.

Office Depot waited about a month then denied my submittal based on the following: 'Limit one rebate per household/business' Of course this was my first and only rebate request ever to Office Depot. When I called the number I was told that it was an error on their part and that my check would be forthcoming.. Simply a lie, they have never mailed the check. These people are simply put CROOKS.

At the same time my requests to HP were being denied because I did not include the serial number which is a baldfaced lie since I filled in the blank with the S/N and the UPC was attached which also had the serial number.

My advice: do not ever buy a product from these companies that has a rebate offer, they will cheat you!

I purchased a HP Desktop Computer Package deal from Office Depot with a $200.00 rebate. I sent all of the proper rebate information to a Waco, Texas Rebate Center. Hewlett Packard responded with their $50.00 portion of the rebate within 45 days. This indicated to me that the Waco Center had all of the proper rebate information from me but I heard nothing from the Office Depot rebate. They say give them 60 to 90 days to respond but something told me that there was a problem when I contacted their rebate site and punched in my information and it said they had no information concerning my rebate. I then contacted the store and they had me bring all of the original purchase and rebate receipts to the store where they faxed the rebate center. No response. I finally sent a second email to the rebate center concerning this matter because they never responded to the first inquiry. They finally responded that they had no record of my purchase and I had to resend copies of all of the original information to their center. Would you have any confidence that the 3rd time would get any response? I do not. This is a fiasco of monumental proportions. I refused to file the information the third time and told them to do their job. If I get no satisfaction I will be back at the store looking for a full refund or look for other recourse.

Yeah, it's one of the many things that Office Depot does to try and swindle money out of people. Luckily for most customers (except for people like you that were subject to the mail in rebate scam), OD tends to cheat most of its money out of its employees. If the tech associate you talked to had any decency or sense in him, he would've warned you about the mail in rebate as opposed to the instant rebate. Oh well.

Just to announce, when you are having problems with your rebates and unfortunately that does happen from time to time for various reasons, get your local Office Depot manager involved. Many times they can assist in these issues to insure prompt delivery of your rebate!

Office Depot did not honor the $50 rebate even though the advertised price online says "Your Price After Mail-in-Savings."
I purchased a small HP Printer advertised online at $199.99 "after-mail-in-savings." I had to order the printer over the phone using 888-GO Depot. There was no mistake; the sales rep agreed full price is $499.99 after mail-in rebates the price is $199.99. I got the HP rebate but not the Office Depot rebate. I called [protected] and spoke to 3 representatives over 3months and faxed to them what my screen looked like the day i bought the printer. Each rep said the same thing "the $50 rebate is only good in store." WOW! i said "then why are you advertising the rebate price online?" I paid full price for the printer with the idea the mail-in rebates would be honored. The day i bought the printer the sales rep over the phone even told me the paperwork for the rebates can be found in the box or online. I know $50 is not a big deal. But customers shop for the best price they can find. To me the advertised price was a complete scam. My final phone call to [protected] was a hilarious joke. The rep admitted Office Depot just wants to sell printers. They were not rude but actually cheerful. My whole experience was a complete waste of time not worth trying to save $50. Really bad regards. Really bad customer service. Really bad sales-practices. Really bad business practice. I will not buy anything from Office Depot ever again.

On 1-20- 0 8 I got a notebook laptop. It came with a rebate. I have not get it yet.The rebare ID# [protected] my wife has a member with yall.The noterbook laptop ,p205D-S7436. It come with a $150 rebate. We send in all the paper work to get the rebate. E-mail me and let me know why it,s taking so long to get here. This is the adderess Roger d Shipp 350 Twin City Hwy #54 Port Neches Tx 77651.

I took Norton antivirus from office depot on 09/03/07 with 20$ mail in rebate. I send all the form, nothing in the status, when I call again, they are asking resubmit, Why I have to postal stamp & my efforts for nothing. I never miss anything in the USPS, till now I got all my mail in rebates except this from office depot. Office depot is selling all the laptop in the mail rebate. It looks big scam. If they don't pay at least they will make big profit for short term, not life long. I never buy anything from office depot.

Big Scam.

I placed an on-line order for a Texas Instrument calculator. The order was delivered the very next day (which I was very pleased with - extremely prompt with the delivery). However, found out from one of my sons that the model I ordered was not the model he needed for school. I went to return the item to the store on my way to work the next day.

I was told that they can not take back any order that was delivered and I need to call the toll free number to arrange the return. I called the toll free number and was told that someone will be stopping to pickup the item (anytime between 8:30 - 5:30). When I asked about how the item should be packaged and about the label that should be on the package, I was told to address it to Home Depot (no address, no label, etc.). Another question I posed was how do I know if it's been actually picked up by someone, the person said "she doesn't know". She asked if I lived in an area that had experienced bulgary lately or if it's safe.

My complaint are the following:

- how can the store not take back items ordered on-line?
- how can you expect someone to be home to return the item (8:30 - 5:30)?
- how do you not supply return label(s) to track the item to make sure someone actually picked up the item?

I will make sure I never order items on-line from Office Depot again and make sure everyone I know is aware of the policy. This is one of the most inefficient company that wastes resources (money, time, energy, etc.) when we are all trying to cut cost, time, etc. in this recession.

I bought a Seagate external drive from them the other day. It was dead out of the box. They would not refund my money. They did give me a gift card for the amount. Don't stores like this one return defective merchandise to the manufacturer for a refund? The manager acted like I just didn't like the drive and told me that he can't re-sale it because it was opened. He was deaf to the fact that it did not work. Best Buy will refund your money on any purchase, opened or not. Walmart is the same way. Maybe this explains why the stores are usually empty of customers.

I have this chair I bought from Office Depot. It has proven TWICE to be of inferior quality. All Office Depot can do is keep sending me a new part to replace the one that keeps wearing out after two months. All claims made on the chair, that swayed me to think that the chair I was buying was of good quality, are proving to be FALSE. I am now faced with the possibility of complaining a third time about how crappy this chair is. And they might as well expect a call from me two months from now because the part I will get will wear out that fast. And this will go on and on and on. To me, this falls under a lemon law. I would prefer to get my money back so I can invest in a better built office chair. If there is going to be a 5 year warranty on a chair, then the chair (I hoped) should be made to be sat in for long periods of time. Yet, despite the proof I have of me sitting in a lemon, I cannot get my money back because supposedly Office Depot is not a try and buy company? Bulls*t.

look, hopefully i can clear up this problem as I work at office depot.

regular items have a 30day return policy. that covers all non-technology items in the store.

technology on the otherhand has a 14 return policy un-opened. once it is opened it is exchange only.

if a store tells you you cannot get store credit for anything besides a laptop THEY ARE LYING.

the thought behind this policy is that we are NOT a buy and try company. you should find out if a device will be compatible for your needs before you buy it, if it isn't though, you can still exchange it for another or store credit.

we also don't sell open/used technology. so every opened item can't be sold anymore.
laptops on the otherhand can only be exchanged for another laptop, not nessicarily the same one though.

bought a laptop at office depot got it home and found out i could not stand the keyboard on it. i own a toshiba and thought it would all go just like my last one. but this is not the case. so now i have a laptop i cant stand and paid 500 for and cant get another laptop because of their policy. echange only. well like the rest of you i will never ship at office depot again when there are plenty of retailers that do not run there business like office depot. i am not sure what kind of store they think they are but they are sure not about the customer. Never shop office depot. they need to be put out of business. and i would put a sign in my car dont shop office depot. i know i am going to be sure to make it clear how bad their customer service policies are. stuck with a 500 dollar lapttop that sucks .

OFFICE DEPOT HORRIBLE, THERE POLICY IS BEYOND REDICILOUS. I WILL NEVER SHOP HERE AGAIN. i bought a laptop that ended up being a piece of crap. went to return it to get my money they said NO. wtf that [censor]. you can only get a credit only. best buy or any other company lets you return the production no question ask. ill never shop here again.

if you order something that the store carries as an item that they regularly stock then they should take it back. The problem is you can get approx 100, 000 items on the website and the stores carry about 1/10th of that...

Bought a Toshiba laptop on Dec 29th 2009. Had a really hard time deciding between it and the MSI but chose the Toshiba because it was 50 bucks cheaper. Today, Dec 31st, wanted to take the Toshiba back because the touchpad has a texture to it (it isn't smooth and I didn't notice that), anyway, it makes my finger hurt and I certainly don't want a callus on my finger from using the touchpad! The cursor is kinda spastic too. ANyway, when I went back in (left the Toshiba in the car), I checked with a clerk to see if they had the MSI laptop in stock. She said they didn't but were expecting more because they had some on order and they could not sell me the demo (don't want the demo anyway). Well, I asked if they would be getting the MSI in by the 2nd because the sale ends on the 2nd. She said probably not - most likely not so I asked if they could raincheck it at the sales price so that when they get one in, I could get the sales price. She said no. She said maybe they could just do the refund and give me an OD gift card for the refund amount and then I could come in when they get their shipment in. I told her that wouldn't work if they don't give me the sales price on the MSI. The department manager came by and she asked the department manager if they could do any of this. The department manager said no - it is OD policy not to do rainchecks. I told the clerk that if they can't solve this at the store level, I'd go higher. When I left the store, I called the toll free number and spoke with Claude who could do nothing but quote the OD bible on their policy. I told him that if he couldn't help me, he needed to just pass me up the line. He connected me with their corporate office. I spoke with Margaret there after being on hold for about 15 minutes. She too my name, address and telephone number. I (again) explained the situation. She said well that's our policy and then she asked me which store. I told her the store in Abilene Texas and read the number on the receipt to her. She told me the manager's name. She also "clarified" their policy in that even if I did bring the TOSHIBA back in that I could only get the same TOSHIBA. I read the info on the back of the receipt and the info on the red tag that they attached to the box. IT STATES A 14 DAY RETURN POLICY FOR EXCHANGE ---- MIND YOU THE WORD "EXCHANGE" AND NOTHING ELSE AFTER IT. IT DOES *****NOT***** STATE EXCHANGE FOR THE SAME ITEM. Exchange means trading one for another but does not mean the same specific item unless it says the exact same item. I told Margaret at the corporate office that had the MSI laptop been in stock that we wouldn't be having this conversation and that they would have already made the exchange and I'd have been a happy shopper. She again stated their policy, which they obviously care more about than their "100% satisfaction guarantee" statement. She again stated the store manager's name to me which I have written down on the receipt but can't think of at the moment and told me that he would call me on Monday. I said, well, that all well and good but even if he did decide he wanted to do something about this, the sale will be off and he would have to break another one of your precious policies because I can't buy the laptop at regular price - only at the sales price. She refused to budge, gave me the manager's telephone number and stated that it is their policy to give the managers at least 24 hours to respond. Well, there are plenty of other places to take my business here in Abilene so I told her that I will never set foot in OD again as long as I live and I will be sure to tell everyone of my experience with their policies. I have spent THOUSANDS of dollars in OD over the years, especially since I opened my own business in 2005 --- several computer, I don't even know how many printers, and only God knows how much paper, ink and other supplies I've bought. NO MORE... there's an Office Max here in town and I now know that paper is cheaper at Walmart too. NEVER AGAIN OD ---- never again. Think I will put a sign in my car --- Don't shop at Office Depot.

I was caught in the same trap. What amazes me is how clear the policy is when you have a problem. It's clearly written on the back of your receipt in small print, AFTER you purchase the item. I guess i should have requested their return policies before i started to shop. Then at least i would know what i was in for! I already dislike spending my spare time shopping but maybe it would be worth it. There ARE other stores that take opened "Technology" products back, even if you simply don't like it and yes, i will spend my spare time at those stores from now on. By the way, is a space heater really considered "Technology"?

Can we as consumers file class action suet against office depot? I don’t know but we can. Call the office of the Better Business and the Chamber of Commerce in your state and file a complaint. I suggest you do the same if you don’t like the way they or doing business in your state.

I agree some employees take their bit of managerial controls and abuse the customers as well as employees. I know I experenced from the Montrose Store on 10/10/2010. It was convient for me to shop at this store due to location however I will never set foot in it again and will drive 60 miles to Office Max rather than condone the actions of Jason a very rude and abusive employee.

You go in the store. Five plus workers. Hard to get someone to wait on you. "oh, I don't do that, go see Phil. He is over there somewhere. You go look, you will find him." Check out time. One cashier, five people in line. Three workers shooting the breeze in copy center. Two others standing around watching the line get bigger while they visit. Embarassed they walk away to talk out of sight of the customers. I finally set my stuff down and walk out of store. Oh, I forgot, I did find Phil. He got mad at ME for looking for him. I tried to explain the other guy sent me over. Well he just thinks that guy is a dope for doing that. Phil asks me what I was looking for. I tell him. He sends me back to that guy. That guy says, "oh, you did not make yourself clear. All you had to do was tell me exactly what you wanted. Here it is, under your nose the whole time. Then the mess at the checkout happened. And to make it worse, they are all like that! I buy at Costco.com now. Easier, overnight, no freight charges.

Office Depot will not issue returns for electronics if the box has been opened. They won't tell you that either. DO NOT BUY from them if you think you want to return. If you don't like the item you cannot return it for either a credit on your charge card or NO STORE CREDIT either. Their policy is EXCHANGE ONLY. I will jot go there again. I am stuck with a TV that I don't like. Never even hooked the TV up. I took it out of the box, saw that it was too small and tried to take it back the next day. They refused. Called Corporate HQ. No such luck. They refused to help me get a credit to the store. EXCHANGE ONLY. I was visiting and didn't want to fly home with the TV. They don't care...

I am specifically complaining about Office Depot at 12190 BISCAYNE BLVD. at N.E. 122 ST.Store# 25 NORTH MIAMI, FL 33181. The employee's name is Roger. Because of him you have not only lost me as a customer, but also my company. Whenever we had an office emergency, this is the place where I sent my employees with the company credit card to get whatever supplies were necessary. Because of the lack of professionalism of one employee, we will boycott your company, and I will deter anyone I know from sponsoring/patronizing Office Depot.

This was the 2nd time today that I was disappointed with your lack of customer service and the unbelievable lack of concern for good customer care. This afternoon, all I needed was printer ink. I approached this gentleman - and I use the term loosely - who mumbles the ink code and walks away. I assume he went to get the ink. Ten minutes later, I am still standing and waiting. I went to look for assistance, and realized he is outside flirting with someone. I walked outside and told him I was waiting for my ink, and he laughed like I was some *** customer bothering him. How unbelievably unprofessional, condescending!

This is how companies lose customers, upsetting one customer at a time. I am certain I am not the first customer you have disappointed. Luckily, Office Max is across the street. Within 5 minutes I was out of the store with my ink. You will never see me or my employees at your ridiculous, unprofessional, and poorly managed company again. I will give you another 3 years before you file chapter 11. Office Max was packed and buzzing with customers. Your store even though had more parking was pretty empty. tsk, tsk, tsk, what does that tell you Office Depot, a better employee training program or get rid of incompetent people who walk away from a customer to pursue more personal matters?

Beware using online coupons offered by Office Depot. In print too small for a magnifying glass, I found that these were not valid for any electronics, electronic accessories, or media & software, nor for wireless, satellite, internet technology, nor for HP ink or toner, or for Gift Cards, or for product prevention plans or shipping fees, etc.

So why bother shopping there? Office Depot's prices are not cheap. I spent $130, half of which was for electronics. So no $15 off for me!

Go online to other stores and find these products with free shipping. Maybe even lower prices. And buy school supplies where they are more affordable.

Viking Office Products was tops in office supplies. Then they were bought out by Office Depot and it has been downhill from there. I've had numerous problems with ordering products from this company, the latest one being today when I opened two packages of replacement ink #56 for an HP computer printer. Both were remanufacture ink cartridges having the Office Depot label. Both were very defective and wouldn't print properly. It's too late to even ask for a refund since the ink was ordered a couple of months ago (I only open cartridges when I need them). From now on I'm doing a quality check on all cartridges ordered and I'll never order from Office Depot again!

Why I will never buy another thing from Office Depot

Every time you advertise a good deal on a computer, your stores never have them. When those stores call other stores, those other stores never have. then your sales reps tell me "Oh that's been discontinued" So why advertise it.

Every time I order something from Tech Depot that was advertised in print or on your site, I get told "Oh that's been discontinued"

My last order: Purchased online from OD website for store pick up, charged 899.99, although your phone reps say I wasn't. Call me the next morning, state that the store I want to pick computer up doesn't have any and I cannot get on delivered because ummmmm "It's been discontinued" Call store: Store has 2, we'll hold it for you, GREAT! But since OD online is holding $899.99 (901.00 actually) I can't pay for new computer. Ask OD online to call my credit card company to release the hold, poor English speaking rep tells me that my card was not charged, ummmm my cc says it was, 901 hold pending could take 3-5 days to drop off. CC company says we'll gladly drop the hold immediately if OD calls and provides some info and I can buy computer immediately. Again OD rep speaking poor English tells me that my card wasn't charged.

Called store for assistance, guy tells me "Sorry this kinda stuff happens all the time, and there's nothing I can do." At least I could understand him.

This year Best Buy and Staples will get all my computer business, which I plan to buy one nice desktop, 2 laptops, an LCD projector, a 42 inch HDTV, and related software titles. All by Christmas.

No matter how irresistible your prices are, no matter how many tempting emails I get, I would rather pay more from a Store or Website that provides quality customer service, consistent prices between Web and Store, and actually carries the products they advertise, not discontinuing them the day the ad hits the streets.

Thank you for making this so easy for me.

Remember:

If I have a good experience, I will tell 2-3 people by word of mouth, and none via the internet.

If I have a bad experience, I will tell 10 by word of mouth and MILLIONS via the internet.

Thank you Al Gore, thank you for inventing the internet so I can tell the world about crappy retailers and their lack of realizing that without happy customers, the only ones that are happy are the bankruptcy vultures.

I purchased the product "Media Now" after talking to one of the sales associates about it's compatibility. The product would not work with Vista on a 64 bit system. I took the product back and told it could not be returned because I might have made a copy of the program and that it was against the copy right laws. I filed a complaint with the company and was told the same thing by one of their managers. I researched the copy right laws and there is no such law. If there were no software could ever be returned and many companies will take the program back if they don't work. It is simply Office Depot's policy to assume that every customer is a thief. That is their privilege, but they should be upfront about it and not lie to their customers.

Office Depot has these and a few other Papermate pencils listed as the "American Naturals" and "Made in USA". Well, sorry... these are cheap Chinese imports like all the others now. Sanford, the manufacturer, owned by Rubbermaid, has closed their Tennessee plant. There are no Papermate pencils that are Made in the USA so don't think you are getting something quality. So dissipointed when I ordered a truckload of these and they arrived (see attached) however to their credit, Office Depot credited my account and said just keep them. I guess that is to keep the peace but no mention of them changing their website info to reflect the true product.

So if you want to be sure your kids are chewing on lead-free yellow painted pencils manufactured under regulation like the OSHA, EPA and FDC (what are the Chinese equivalents to these? Hm, cant think of them) buy the Semi-Hex school pencils I just ordered from the General Pencil Co. in Jersey City and made from aromatic cedar from California. Good stuff for the kidos and the teacher will thank you for not wasting class time sharpening crappy pencils all day!

Office Depots customer service is a big fat joke. Their customer service reps r all rude. The managers will always them up. Your the idiot and their employees r always right. (even though i work for an attorney and they answer phones all day) HA! I was never offered any apologies or remedies for their continuous inconveniences. Late delivery, rude reps, no confirmation of fax orders, wrong items delivered, the list goes on. So, anyone reading this that can refer me to a customer friendly office supply company who will deliver and receive faxed orders.

Went in to the home depot to buy a wireless expander in the morning and found out the model they sell was out of date and needed a firmware update to possibly be compatibly with my router... well I went to return it after I found that it wasn't a crappy piece of equipment and found that the store had a policy that states the customer CAN'T have there money back even though i bought it just one hour prior to returning it. I felt so sick to my stomach when they kept saying "company policy". When I told the manager he lost my business, he smiled and said "that's okay, we have other customers".. this made me feel sick as they smuggly stand their and rob you with their "company policy"

I tried contacting corporate via phone and email and I never got a response. It seems to me this company doesn't like their customers.

If I am going to spend my hard earned money with a company, they better make an effort to make me feel welcome. Instead, office depot thinks all their customers are criminals and will laugh at you if you tell them they lost your business.

Funny thing is, I was a loyal customer and bought all my business supplies there... they lost thousands in sales, business and referrals from me.

I purchased an Ativa phone Model #AD583 on Friday, Oct. 20th in St Petersburg, FL
Today, I had my computer tech install it for me, only to find out the batteries are dead.
They have been charging since Oct. 20, and are not charging.
I purchased a Home & Office Protection plan - Contract #: [protected].
I would like to return the phone system.
bernadettenolan7@gmail.com
Bernadette Nolan

I purchased a two year agreement from Office Depot "Asurion" and the printed quit working in two months. After filing a claim they kept stalling and stalling (many hours in phone calls logged) on this claim until the contract expired "I am sorry but we can find your claim number."

We were treated like dirt by the store manager when we confronted them with this problem.

I will never do business with Office Depot / Office Max again!

I bought the 2 year accidental damage on my Asus tablet and keyboard I bought as a bundle package. The service tech even acknowledged it was a bundle package. I dropped my tablet it damaged my tablet and keyboard, they could not repair they refunded only the tablet not the $150.00 keypad saying I should have bought 2 service plans! REALLY! I was suppose to know that? I bought the keyboard and tablet as one unit, How was I suppose to know I needed 2 plans? The service tech said they should have told you that in the store, I bought it online and no nothing was said. Does anyone know of any recourse ? I have an attorney on retainer, I am contacting him today. I know it is only $150.00 but it is the principle of it now. It looks like they have many issues out there on their service plan. I will buy (because I have to) my replacement, but never again will I ever purchase anything from them, nor will my business, nor anyone I can talk to and share my information as well as a few informative sites (like this one) I have come across.

After being an employee of office depot for 11 years, I can say that I have never been so happy in my life. No more selling of plans that no one really understands. No more idiot customers that would rather complain incessantly and throw tantrums until they get their way. No more [censored]bag corporate that gives policy they won't even stand up for. No more "I know someone who know someone that knows how to fix computers" or people who think they know what they are doing then ### and moan when they screw it up and blame the company. No more monkeys that look at adult sites and get a virus and cry that the anti-virus (which warns of security issues that have to be over-ridden before you can proceed) didn't work and it's our fault. No more dementia laden old geezers who couldn't fix a ham sandwich thinking they know what they are talking about when it comes to computer repair. No more issues with inventory being short and someone ### on Saturday about an item in the add on the previous Sunday. No more not being allowed to say "no, you are not taking responsibility for your own actions". Now I work for a government agency that follows policy, will back it up, and I can say "I don't have to take your ###. If you want help, you'll act like an adult and take personal responsibility for yourself". If retail groups were to treat customers like that (including online retailers), people would do one of two things: live without it, or grow the f up.

Hey all.

First off, I feel like I should notify everyone that I am a current Office Depot employee.

These plans are NOT a rip off. Number one, read the fine print. They cover NORMAL WEAR AND TEAR, SHOCK AND SURGE, PROVIDE 24/7 TECH SUPPORT, AND COVER ACCIDENTAL DAMAGE.

Now, that being said, I can personally attest to seeing several laptops come back into the store from people that had purchased plans. Did we send them back to the manufacturer or tell them to call the number on the brochure? Not a chance. We returned the old laptop as damaged and then exchanged it for a new one like the one they had (or one close to it if it was a model that we didn't carry or were out of stock in). The only thing that we expect from the customer is that they purchase another plan.

1) They bought a plan that covered accidental damage and other issues.
2) Something happened that the plan covered.
3) They got a new laptop for as little as $99 or as much as $299.99 depending on the price.
4) They buy another plan so that when they break the next one, they can do the same thing over again.

Can anyone tell me how that isn't taking care of the customer? I consider myself to be a relatively ethical person. I'm no pillar of society, but I do believe in some form of moral hazard.

Please stop ### people, and understand what you are buying. Almost ALL of these issues can be avoided by asking questions of the associate who is selling it to you, but the final decision is up to you.

Yes, there is pressure to sell plans. But there is more pressure to take care of the customer.

Sorry guys, just had to let you know that in this case, the customer ISN'T always right. All of you complaining are looking for places to vent, and I get that. I understand how you feel. In reading this, I have realized that a lot of people have felt this way. What I have found is that people who purchase a plan, 95% of the time are happy that they did it.

Tis all from me, happy complaining, Mr. Internet.

Deucez, playa.

Educated consumers don't get cheated. Therems a thing called asking questions. You're nieve and stupid if you don't think that there would limitations to the offers and protection plans provided. As far as a "Dead Society" is concerned, when these super store one stop shopping venues started to pop up I don't remember seeing Joe consumer screaming bloody murder. If you want Mom and Pop service from a corporately owned company, you're kidding yourself. Because these companies deal with so many customers who know nothing about the products they are buying they obviously have to have more stringent return policies and protection plans. If they didn't, they would have to increase prices to accommodate the large portion of consumers that are addicted to returning product. Since your only point of contact is the store management automatically its our fault. Consider that these indivoiduals are just likke you trying to make a buck, then imagine them getting [censor]ed out by someone like you just because they have to follow their companies policy. If I had my way, I would give a return to everyone, but unfortunately that's not how it works. Next time you decide to blow up and have a hissy fit over someone telling you no consider that they are just doing their job. Or better yet, consider that its not the training that makes them "the worst citizens" its more likely the unending parade of obnoxious uninformed citizens that piss and moan in the belief that we're just saying no because we want to ruin your day.Do us all a favor and take the time to find out what your buying before you buy it. There are a ton of consumer sites dedicated to service and product reviews...which is pretty funny considering that the first web site you managed to find is one that allows you to yet again, [censor].

There is no customer empathy. The stores simply cheat you into buying protection plan. There should be a law suit against office depot. They partner with these manufacturers to frustrate customers to death. Its really a dead society with no morals and no ethics. The same people after their training at these places become some of the worst citizens. I will never do a business transaction with OfficeDepot again [period].

First of all you all pretty much deserve what you get. 75% of you come without the slightest idea of what you want in a laptop, besides what it will look like when you sit your pretensious [censor] at your local starbucks' to use it and be noticed. This is compounded by the fact that most of you already have at least one computer at home and at least one mobile device with which you can look at reviews on said product. instead you all rely on the salesperson to sell you something tailor made to your life. You as a consumer should at least have a rough idea of what you want in a laptop, but everyday I see the same thing, a bunch of mouth breathers standing in front of laptop displays trying to figure out which one looks the coolest for the money that you want to spend. So much for today's consumer being the educated consumer. Frankly most of you are lazy and don't read any stipulations that come with a product or service that a retailer is selling. I love the United States, but its amazing how lazy people here have become. Most consumers know that if they [censor] loud enough or escalate the issue that they will get some kind of favorable resolution. Acutually I blame the retail system in general. If we as a whole would stand our ground, and not cave in to you mouthbreathers then there would probably be less turnover in retail. Do us all a favor and take some personal responsibility for the mistakes you make and stop whining about what the retailer didnt do for you. God, do any of you remember when you ordered something and you actually had to wait for it to come in? The fact is we've become an "instant society" where is much easier to [censor] than get off your [censor] and do something about it.

1 800 Waaahmbulance

My HP IQ504 was 3 months out of the HP warranty when it developed a BIOHD-2 error and wouldn’t boot up. On my initial call, the woman (the only name I didn’t get) told me I would have to ship the computer back to them and she would send me the box to ship it in. It’s never arrived. I just hung up on my 5th call to the Office Depot Extended Warranty bozos. Every time I call they (Jerry, Anthony, Patrick, Dave & Chris) apologize, verify my address again, and promise to send the materials in 3-5 business days.
This last time, Chris (a purported supervisor) told me it was still within the 3-5 business days. He would not tell me how the materials were sent, couldn’t provide me with a tracking number, only repeated the company line “3-5 business days call back if you haven’t received the materials” until I hung up!

I will never do business with Office Depot again!

Bill, there is one thing you have to know. First HP is the manufacturer of this product you purchased. Their cartridges are also part of this package which sold in any retail store you buy it from, not just OD. The people you may have spoken to only goes by the knowledge and training on the product specs. Any retail company that trains you obtains the product information from the manufacturer (HP) and the merchant or buyer of that company (OD) The agents then are trained on those specifications.

You must not have learned basic economics in school.

Now on that note, you should first be blaming yourself for thinking that OD is responsible for the cartridges not totally full and your lack of knowledge. As for the rebates. I agree with Ken. You failed to read the fine print and it clearly reads what he copied here. These rules have applied in the retail industry for years and have not changed. You're even lucky OD fulfilled the second rebate you claim to have gotten back. So as they say. Buyer beware!

The below is printed on all Office Depot MIR. This is the legal fine print that most people ignore. Never take the word of someone if there is any doubt in your mind. I wouldn't take the word of a car salesperson or the manager if they told me the car came with a 10-year 500, 000 mile warranty that would cover gas fill-up as well. A person would be silly not to see it in writing. If all else fails, look at the manufacturer's website for what comes in the package. If there is a question about a rebate, GET A PRINTOUT BEFORE YOU BUY. If a manager tells you something that is not explicitly in the form, then you need that manager (because it becomes that person's responsibility) to put it in writing. Common business sense.

"Limit one mail-in savings per household/business. Offer not valid on Configure-to-Order Computers. All qualified items must be listed on the same receipt. This offer is valid in the US and Puerto Rico only, except where prohibited, taxed or restricted by law. This product must be purchased between the valid dates listed to the right. Mail-in savings form must be postmarked by the postmark date listed to the right. Office Depot® is not responsible for late, lost, damaged or misdirected mail.
Claims from dealers/distributors and their employees will not be
honored. One mail-in savings per qualifying receipt. To qualify for these mail-in savings you must be a legal US resident and be 18 years of age or older. Only actual purchaser of the qualifying products may participate in this mail-in savings program. Office Depot® reserves the right to modify or withdraw this promotion at any time. If you have not received your mail-in savings after 60-90 days of mailing please contact www.web-rebates.com/officedepot to check status or for questions
about the mail-in savings process. Keep copies of all materials submitted: originals become Office Depot/Manufacturer property and will not be returned."

I have experienced several questionable practices at Office Depot, but the one that finally convinced me to not go there anymore was something akin to a bait and switch. They advertised an HP laser color printer as coming with full toner cartridges on their website. Since I happened to be comparing offers at Staples website, which said the same printer came with introductory cartridges (about half-capacity as full cartridges), I called Office Depot's toll-free number and the representative confirmed that Office Depot sold that printer with full cartridges. I went to the O.D. store near me and just to make triple-sure, I asked the salesman in the store if full cartridges came with that model and he talked to his manager on his headset and they all confirmed the full cartridges, so I bought the printer. After I set it up at home I noticed that the cartridges all said "Introductory" on their labels. I took it back to the store and they had the nerve to stand there and tell me there was nothing they could do about it. I wasn't about to put up with that -- it was exactly like them saying to me, "Yeah, we took your money by misleading you and now it's just to bad for you that we are thieves!" I picked up my printer, went home and filed online complaints with the BBB and my state Attorney General. I called the store again and talked to the manager (the same one I talked to in the store) and he finally gave in and said he would see what he could do and that he would call me back on Monday (this was on Saturday). I called again on Sunday and expressed my displeasure with their lack of prompt response in an obvious case of product misrepresentation. They still didn't do anything until Monday, when a girl from that store, who told me it was her first day on the job, said I could bring the introductory cartridges back and exchange them for full ones. Although they made good, it wasn't without a lot of extra time and stress on my part. In the past, I have noticed several thing that bothered me about Office Depot's advertising and promotional gimmicks that just seem to never pay off, like their "Rewards" program and some other deceptive ads that you need to read the fine print to realize you won't benefit from them. I have had it with them. I'll see if I get better treatment at Staples where they at least don't seem to be misrepresenting that one printer model. They may not be doing it intentionally, but who can really say? Intentional or not, the effect is the same to the customer. Often when companies get big enough, their left hand doesn't know what their right hand is doing. Welcome to the club, O.D.

ok here is the thing about officemax warranty's. they have improved. they go through a company called NEW. and the are a very good company. i bought an olympus FE-20 camera and bought the warranty for it. and the lens broke a couple months later. and yes you DO have to call the manufacturer FIRST! BUT if they cant fix it officemax will give you the same camera you had as a replacement and not charge you. thats what happenedto me. olmpus couldnt take it back so officemax gave me a new one. no waiting for a camera to be shipped to you. or anything like that. and i dont recommend kodak for future reference. o;ympus and cannon are usually better quality. the only reason why my olymus broke is because my brother dropped it. which officemax's warranty covers accidental damage. normal wear and tear. enviormental damage. mechanical and electrical damage. only thing it doesnt over is being lost or stolen. the manufacturer will NOT cover any of the above. they ONLY cover manufacturer defects, like puttin the camera together wrong or missing parts.thats it. any questions or concers ask and ill try my best to answer them. i know alot about the warranty and officemax's policy's and such

As was most likely explained to you, and listed in the brochure, the Extended Warranty becomes effective AFTER the manufacturers warranty expires. If the manufacturer provides a one year warranty, then you logically deal with the manufacture if there are any problerms. One that has expired, you have the piece of mind knowing that your item is covered under the extended warranty. If you purchase a Kodak camera with one year warranty from Kodak, then Kodak is responsible for fixing any problems with that camera for the entire one year. Then, if you purchase the extended warranty, one the Kodak warranty has expired the extended warranty coverts you. If you didn't purchase the extended warranty on the camera and after one year it malfunctions, you are stuck and can just use it for a paper weight or throw it out.

It's been, in my experience, that the extended warranties I purchase through the retailer has been that the retailer exchanges the product even well before the expiration of the manufacturer's warranty.

I had a similar problem with Office Max. After 59 days, my new HP laptop crashed. Try understanding tech support for HP. Office Max wouldn't help me, and my extended warranty doesn't start until HP's first year warranty is over.

Needless to say, I'll never purchase another thing from Office Max. Thanks guys, for NOTHING!

All replacement guarantees begin AFTER the manufacturer's warranty, that is true across the board at ANY retail channel. During the first year you must get service through the manufacturer.

You are misplacing blame. That is why there are always "Terms and Conditions" available BEFORE and after you purchase any service coverage.

If a customer believes everything they are told, I have a brand new Ford Truck that has a 20 year warranty bumper to bumper, and includes free gas for life. READ THE FINE PRINT! Don't assume that you are being told anything that is the complete story. OfficeMax associates are coached to tell you what you want to hear, much like Best Buy.

I WOULD LIKE TO KNOW WHY I GOT CLUB POGO .and had to pay 4 times for it 3 times on cidit card. and one by certified chq that was send back to me cashed 03 05 08 six months after i payed for by master card please tell me why thankyou jeanmoyer.

Follow up from my complaint: Both the store manager and assistant store manager have called and informed me that the associate was incorrect and the holiday return policy is 14 days after Christmas, not 14 days from date of purchase. I will be issued a full refund.

I too had a run in with the Office Max 14 day return policy. I bought two label makers as gifts, with the intent to return the one she didn't want. I had my original receipt and the package was unopened. Only during my return transaction was I informed of the 14 day policy and now I am stuck with store credit. Will not be shopping at Office Max again.

Read the chair warranty. Wheels aren't covered. I'll bet when you purchased the chair they practically begged you to get the extended warranty, and most likely explained that the wheels are't covered under manufacturers warranty, but definitely covered under extended warranty. The extended warranty most likely $11 - $19.99. Go purchase set of 4 replacment wheels and it will cost approx $36.99. When the sales associate tries to explain the extended warranty, so many customers laugh and think that he/she is just trying to rip them off. Then something happens that isn't covered, and they accuse everyone of being a crook. So go ahead and pay your $30 for replkacement wheels.

Office depot ink cartridge recycling program allowed customers to recycle 25 cartridges each day. For each cartridge, I was issued a $3 coupon good toward my next purchase. I was allowed under Office Depot's policy to use only three coupons a day. That means, if you do the math, that for every day I brought cartridges for recycling, it would take me 8 days to spend all my coupons . There is no expiration date on the coupons. Now about a year ago, they quit issuing coupons. and began giving "reward" credit. Still they accepted 3 coupons a day. Starting on Sunday, January 31, 1910, they will no longer accept the $3 coupons they gave me for my cartridges. They took my cartridges, (worth 3$ each to them) and now will not honor the voucher they issued . Remember now, I received eight times more vouchers than I could use each day. On each coupon is a statement that says that I cannot transfer my coupon to anyone else. This means that Office Depot has taken seven eighths of my cartridges without paying for them. If I walked into Office Depot, payed for one camera and walked out with eight, I would be arrested for theft.

I bought a camera at officemax in Milwaukee, when it make loud noises and stuck I returned it. Well I had to pay a 15 percent restocking fee for a broken item. The they have a 2 week waiting period to receive your money by mail if you use a check. I was told to come back in 4 days, so I drove the 10 miles back and knew the check had cleared the bank. They still have me waiting 2 weeks for a check by mail. Last time I do business with them.

I received a $70 max perks coupon for quickbooks pro which is now $99 after $100 off in the circulars. My complaints are twofold:

1. Ashley, the clerk at the register, scanned the software at $129.99 instead of $99.00. Why were her register not updated? The promotion started on Sunday. Today is Monday. There's clearly something amiss here.

2. Ashley did not accept the max perks coupon saying it cannot be combined with promotional products despite the fact that the coupon says otherwise. She is clearly wrong. Her supervisor (filipino) agreed with her which was the wrong.

This is an obvious example of poor training, and not accepting the coupon even though it was a legitimate original (not reproduced) coupon that conformed to the terms of its usage.

I will write to the manager of the store and to the ceo of this flagrant and outrageous violation of its own promotional policies. After spending thousands with office max even though it is somewhat less convenient and far away, I will stop shopping there. The store tolerates ingnorance, poor training, and lack of ethics and responsibility.

Do not go to the Office Max in Glendale Arizona off Northern and 101. I have been there multiple times and received horrible service from one of the supervisors names "Christine". She was smiling last time I went there because I was so upset. Avoid this store and go to the one in Arrowhead or the one on Dysart. Do no spend your money at Northern. You will not receive the customer service you deserve. All Office Maxs are a little different and I consistantly receive bad service from this one. Avoid it!

First of all, you ignorant customer. I'm sure that Ashley had plenty of choice things to say about you, and it is NOT Ashley's fault that you product was not ringing at the sale price. There is a plethora of reasons why it may not have rang up, I wont even get into those reasons with you and your small brain though. It has nothing to do with the registers not being updated. If she couldnt accept the coupon, THERE WAS A REASON, you racist piece of S**T.

People like you are the reason employees like Ashley have a bad attitude.

I have to say that Officemax is a total ripoff. We paid a thousand dollars give or take for a laptop and when we got it home it did not work. We returned it three days after the sale and they had the audacity to tell us we had to pay a 15% restock fee and they refused to waive it! Then to make matters worse, even though we paid cash they said they did not have the money in the store to refund the purchase and would have to refund the money to my credit card so I had to wait another week to get my money back and to go somewhere else to buy a laptop that actually works! The staff was rude about it and actually seemed to feel like it was justified to take my money from me for an item that was defective. I had to pay these people 150.00 for their mistake!. Why in the world would anyone shop there? How can any store sell you an item and STEAL 150.00 from you when it does not work. I have bought major electronics from many stores and have never been robbed like this from anyone. In my opinion this is no different than stealing. Please think real hard before buying anything expensive from this place because if you get home and it does not work, you WILL be forced to pay 15% of the purchase price if you return it. BAD FORM Office Max. You have lost a good customer and if you keep this up I doubt you will be in business very long.

They could return the money to a gift card then cashed out the gift card for you.

Paying 15% restocking fee is standard whether Officemax, Best Buy, and other major retailers. Places like Walmart don't, but consider the quality of merchandise there and lack of knowledge of the associates. When you make a purchase with a check and then come back in a couple days to make a return, it is standard procedure in many retail business to have a refund check issued from the corporate office. This is basically a security measure because in the past too many people have written checks for items (often times with bogus info), made returns and received case refunds, then gone back and had the bank cancel the check. So as usual, numerous honest people have to be inconvenienced because of a few dishonest people. Best thing to do is to pay cash/debit or credit. Feel free to go elsewhere, but you'll find similar procedures in many quality retail stores.

Call the store manager during normal weekday hours. I'm sure they will make an effort to fix things. If not, call 1-877-Officemax and make a complaint. That will go thru Dist Mgr to Store Mgr, and then the Store Mgr will have no choice but take care of it.

LOL at his whole thing. Classic example of "i had one bad experiance and how DARE YOU!" First off register issues happen at any store. Sometimes sales aren't updated perfectly. that can actually take a couple of DAYS to fix if it is a proogramming error.

next up, that particular coupon itself was a glitch. it wasnt to take an "additional" $75 off of that product. That product wasnt on sale at all OfficeMax locations. The coupon went out to all maxprks customers to get $75 off. if you read it, it said the whole price as of what you were getting $75 off of. if the sale was in your area, take that, its a better deal.

furthermore, i would say that people who actually complain on these sites are mere trolls. The type of people who have a bad day at their job. and your own life is so miserable that the ONLY satisfaction you can get is to pick a fight with people you know are not ALLOWED to fight back, because its the only fight you can win.

Nobody i perfect.. oh, i meant except for you, Princess.

OfficeMax allows returns without the receipt, but you must have the packaging to prove that you didn't just dig it out of the trash somewhere. Without either the receipt or the packaging taking the item back is at the sole discretion of the Store Manager and most of them won't do it. Most of them wouldn't return or replace it anyway if most of the ink was used up. Also Beth, some printers will not accept refurbished ink cartridges, that's just the way they are. If one kind of refurbished cartridge doesn't work do you really think another will?

The product is a Philips Lite-On drive. The bottom posts are correct. It is a 14 day RETURN/EXCHANGE policy. Amazing that people cannot read properly...

It has a 14 day RETURN policy. The warranty is 1 yr. Every store will direct you to the manufacturer for repairs after the intial return policy has expired. You expected the store to take it back after 90 days?! Make a copy of your receipt, contact the manufacturer, send it back for a replacement.

The website says the drives have a 1 year warranty. I bought an internal one tonight, and the girl at the store said I had a 14 day return to the store warranty, and after that, contact the manufacturer.

My DVD Lightscribe MultiRecorder that I bought in July just quit writing, tonight's Halloween! It isn't me and it isn't Windoze. I'm a computer tech in a small computer shop (30 years, teach occasionally at the college) and I use Linux. I am CERTAIN the problem won't be solved my Micro$oft.

I am not thrilled with a 14 day warranty either. This drive cost me the same as a Sony (I was in a hurry and in an Office Depot). I've used dozens of the Sonys. Some have made literally terabytes of verified backups with only one drive failure after about 2 1/2 years in service. The rest are still functioning, and have whatever might be left of Sony's 12 months parts and workmanship warranty. You know what I'll be using to replace this piece of ...

I've purchased Ativa drives from office depot and many other great Ativa products and they never fail me they're great!

Nope you should have taken it back into the store. The store if they have the same item will change it out even with out the box. If not ask to speak to the manager be nice and tell him or her if you dont throw a fit you will be happy.

I work for office depot and sometimes I think our customers are so fuc#### stupid. Grow up and figure out your own problems. The warranty on the computer is from the manufacturer your ###. ###.

If you leave an inkjet cartridge unused for extended period of time, they tend to dry up. One person admited that ink cartridge was in printer for over 6 months without being used, then didn't work right. The ink tends to thicken up and clo up and not work. Inkjet cartridges are a touchy subjet. You can't tell by looking at it or shaking it how old it is or how much ink is in it. Customers often bring in old, empty cartridges claiming they recently purchased it and it didn't work, just to get a free ink cartridge instead of having to actually buy one. But it is the manager's call, and often depends on past experience and how sales are going.

Just so you know, ink expires.

I believe that Office Max cuts their overhead by not properly refilling their remanufactured ink cartridges. I have purchased several that have only produced between 5 to 50 pages with print before the cartridge runs completely out of ink. Given the fact that a new printer cartridge that is completely full of ink is supposed to print at least 300 pages using normal ink load, brings me to the conclusion that Office Max and/or the company it uses to refill the cartridges that it resells to consumers who probably do not realize that they are being riped off by this means. I think they are stealing millions if not billions of dollars from the consumers by using this method and I think their should be a class action filed against both OfficeMax and the company or companies that they contract to carry out this criminal action.

Yeah in 2006 i received a card and purchased an editing pc. The promo was no finance charges until 2008. now 2007 i'm still haggling with these people, that is when they decide to answer their phones, and after pushing through all the automation. They want their money because i signed a contract but i signed a contract with understanding they wouldn't charge me out right or covertly, finance charges. I think I blow this card and claim bankruptcy. Why isn't office max and hsbc being investigated? Clearly this is a corrupt entity.

I agree office depot are extremely poor in service and not adverse to passing the buck which eventually they hope will end with you.
They are frustrating in the extreme.Keep hassling is my advice, it took me 2 weeks to get through the lies and bs but i got what i ordered in the end...in fact they are so disorganised i got it for 50 bucks cheaper than it should have been even with the discount, they are a nightmare.