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Ocwen Loan Servicing LLC / refinance instead of foreclosure

1 Beaumont, TX, United States
Contact information:
Phone: 4094660686

I recieved a letter to help to keep from forclosure and I called and spoke with customer service and they informed me all I had to do was sign the enclosed packet and fax it to them and then go to money gram and send the money. Well I did that and now we are in jan one month after this agreement and they tell me that the agreement was not accepted because they could not read it and the customer care associate told me I should have called back to ask them if they could read it and when I told him that I did call back to make sure that everything was recieved he stated I should have called back a couple of days after that again to ask if they could read the letter. It seems as if all that kept me from foreclosure was simply calling to inform me that the letter was not legible seem unaccepatable especially when I had called twice and that was not mentioned to me now he states I have no options and foreclosure has been set for feb 3rd we are in tough times and I was trying desperately to keep my home and a simple call back from ocwen could have saved me from uprooting my family espcially when I did call several times to try to get the payments and documents handled
Please assist with this loan #[protected] and I just found out on jan 29 that the money gram that I sent to you all was returned to me and I could pick this up so again there was no communication giving to me even when it was insisted that I should have called numerous time to check repeatedly to see if the loan was approved and it is very upsetting to find out three days before that I have no home

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