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O2 / False Advertising

1 United Kingdom

I have a Nokia handset which I recently upgraded to on the O2 network. Nokia recently had a deal with O2 where people upgrading to certain Nokia handsets on certain O2 tariffs would receive shopping vouchers in a Confessions of a Shopaholic promotion. I upgraded my phone on the 9th of March online which is where I saw this offer and decided to take advantage of it. I picked my handset, tariff and offer online and received my phone from O2 two days later. I noted that no vouchers had been received and emailed O2 to query. I was advised the vouchers were out of stock and would now be sent. A week later I still had received none so I queried again and was advised that they were posted to my address. Still they did not arrive so I queried yet again - this time being told I was never sent any due to the offer having ended on the 3rd of March.
Until this point I was absolutely blaming Nokia, having been given the impression that it was your fault, rather than O2 but it transpires I am being given the runaround by O2 with their inability to keep their website up to date apparently! I have called O2 to try and get some resolution but have been told they cannot help as I placed the order after the offer ended. I would quite happily cancel my contract and send the phone back at this point because I am so annoyed with them but they have managed to keep me on the runaround so that my 14 days cooling off period has expired.


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