Nuera Telecom / Calling card Fraud, misrepresentation and misleading clients
This complaint is regarding a calling card company Nuera Telecom through which we registered for a service to call India at 1 Cents/minute; however, I was charged $6 for a call made to India for about 41 minutes (approx 14 Cents/minute).
I was contacted by a salesman of Nuera Telecom in Oct, 2009 who offered me a service for 1Cents/minute to call India. The offer was attractive as other cards charge 1.9 to 4.9 Cents/minute. We were asked to register on www.nueratel.com website. When registering we were not informed that we would be charged $38.95 for security. After signing up we noticed a $38.95 refundable written on the home page of the website, upon asking, the salesman replied we were charged a one time $38.95 security deposit refundable within 24 hours of disconnection of service. We got uncomfortable with the deal and later in the day decided to discontinue the service and asked for refund. That is when we were told several new terms and that $38.95 was refundable only after 45 days. They sent us link to a completely new website called nueratelecom.net with a password to login; as they said we would be able to view terms and conditions only when we register and login.
We waited and followed up for more than 3 months and every time there was a different story told. We did not receive any refund. After being completely harassed and fed up, when they offered a $50.00 worth of calling card with 1 Cents / minute rate to India instead of a refund, we opted it. I called India in the subsequent weeks and in approximate 41 minutes talk time I was charged $6 instead. When I called back to confirm why I was charged about 14cents/min, they dropped calls, put us on hold, told us they will check with technical services, and finally they said that the charges with connection fee and everything is 12Cents / minute. They are complete frauds and misrepresented information and misled us at every single step. We would like to know what action can be taken against them.
I have also put up a complaint against the company on the Better Business Bureau website.
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