Nouvebelle / unauthorized payments
Through a facebook advert, I agreed to purchase 1 pot of cream on special offer, agreeing to pay the £4.95 postage charge only. However a further 2 pots of cream were sent to my address over the following 2 months, and on reviewing my online statements I was charged a total amount of £321 for 3 pots of cream.I had agreed to the initial payment of £4.95 and not to any membership. I did e-mail the company who sent a general e mail recording that no impending changes could be made based on online commerce, They suggested that I telephoned them.On doing so I was left waiting for 43 minutes which was charged as £49 on my telephone bill.No response meant I had to dispute these payments via my Bank.Hsbc were really helpful, They cancelled by debit card and recommended that I sent all of the products back to the merchant by recorded delivery.Following waiting 15 days, fortunately i was reimbursed in full.
Two days ago, however I received a phone call from a e commerce company-saying that the merchant can and will likely win an appeal against this repayment.He said that he'd e mail a document to me and I was to confirm my acceptance to allow them to speak to the company on my behalf. I have not received this document.
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