Menu
Write a review
File a complaint
Morphe Profile

Morphe

www.morphebrushes.com

Learn how the rating is calculated

1.0 10 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Morphe Complaints 10

ComplaintsBoard
K
12:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Morphe Morphe's Shipping and Customer Service: A Disappointing Experience

I recently made my first purchase on Morphe's website during their Thanksgiving sale. I was thrilled to find some great deals on makeup products that I had been eyeing for a while. However, my excitement quickly turned into frustration when my package did not arrive after 11 days.

I tried to contact their customer service multiple times, but it took them several days to respond to my voicemail. When they finally did, they informed me that my package had been lost. I was extremely disappointed and felt like I had wasted my time and money.

After reading reviews on this website and others, it seems like I am not the only one who has had issues with Morphe's shipping. Many customers have reported lost packages and poor communication from the company.

Overall, I am very disappointed with my experience with Morphe and will not be purchasing from them again. It is frustrating to spend money on a product and not receive it, especially when it seems like this is a common issue for the company.

Read full review of Morphe
Hide full review
ComplaintsBoard
M
11:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Morphe Unreliable Morphe: Delayed Shipping and Poor Customer Service

I bought some stuff from Morphe on April 9th, 2021. They sent me an email saying they got my order right away and took my money right away too. But I still haven't got a tracking number. It seems like they don't care about sending my stuff to me anytime soon, or maybe never. I tried to talk to customer service, but it didn't help at all. They said I would get my tracking number by the end of last week, but that didn't happen. It's so frustrating! I hope they get sued soon.

Read full review of Morphe
Hide full review
ComplaintsBoard
J
10:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Morphe Disappointing Experience with Morphe: Delayed Shipping and Poor Customer Service

I gotta say, I was pretty excited to order from Morphe. I mean, I've heard so many good things about them and their makeup brushes. So, I placed my order back in November, thinking I'd have my items in just five days. But boy, was I wrong.

It's been weeks now and I still haven't received anything. And to make matters worse, some of the items I ordered were supposed to be Christmas presents. I mean, come on, Morphe, get it together!

Every time I reach out to them, they just send me the same email saying my stuff will be shipped by the end of the week. But then the week goes by and still nothing. It's like they're not even trying.

This was supposed to be my first time treating myself to expensive makeup and now I'm just so sad. I mean, I was really looking forward to trying out their products, but now I'm not so sure. I just hope they can get their act together and actually ship my items soon.

Read full review of Morphe
Hide full review

Is Morphe Legit?

Morphe earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Morphe to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Morphe is known for their high standards and safety. If you're thinking about dealing with Morphe, it's wise to check how they handle complaints.

Morphebrushes.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Morphebrushes.com you are considering visiting, which is associated with Morphe, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with Morphe is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Morphe as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Morphebrushes.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Morphe has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Morphebrushes.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The morphebrushes.com may offer a niche product or service that is only of interest to a smaller audience.
  • The website associated with Morphe sells gift cards, but it's important to be cautious when making a purchase. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method.
  • We conducted a search on social media and found several negative reviews related to Morphe. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

Morphe Mixed-Up Order and Miscommunication with Morphe: My Experience

So, I had a bit of a mix-up with my order from Morphe. I accidentally ordered two of the same item, and when I called to cancel the order, they told me that they weren't sure if it would be cancelled. I was a bit frustrated, but I figured it wasn't a big deal. However, when I asked if I could add a discount code to the order, they told me no. This was confusing to me, because just five minutes earlier they had asked if I wanted to use a discount code.

To make matters worse, this all happened on Thanksgiving, so the warehouse was closed anyways. Despite this, they still ended up sending out the order two weeks later. Now, I have to wait for it to arrive just so I can ship it back. It's a bit of a hassle, but I guess these things happen.

Overall, I'm not super impressed with my experience with Morphe. It seems like there was a bit of miscommunication on their end, and the fact that they sent out the order even though the warehouse was closed is a bit frustrating. However, I'm willing to give them the benefit of the doubt and assume that this was just a one-time mistake. I'll probably still shop with them in the future, but I'll definitely be more careful when placing my orders.

Read full review of Morphe
Hide full review
ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more

Morphe Great Products, Terrible Customer Service: My Experience with Morphe

I gotta say, I'm a big fan of Morphe stuff. Their makeup brushes are the bomb and their eyeshadow palettes are to die for. But let me tell you, their customer service is straight up terrible. I put in an order over a month ago and it still hasn't shown up. I reached out to their customer care team and it took them a whole two weeks to even respond to me. And when they finally did, they said they'd send a replacement. But guess what? That replacement never came. And to top it off, they promised to refund me the shipping cost, but that hasn't happened either.

Honestly, I've never dealt with such a frustrating company before. It's just not worth the hassle and the feeling of being scammed. I mean, I love their products, but is it really worth it if you can't even get them delivered to you? I'd say no way. So save yourself the headache and don't bother buying from Morphe.

Read full review of Morphe
Hide full review
ComplaintsBoard
S
Verified customer This complaint was posted by a verified customer. Learn more

Morphe Morphe Makeup: Overpriced Scam or Worth the Hype?

I gotta say, I'm not too impressed with Morphe. I mean, sure, they've got some pretty decent makeup products, but when you really look into it, they're just ripping us off. I did a little experiment where I compared a no-name eyeshadow palette from Wish and eBay that only cost me 10 bucks, to the Morphe 350 palette that's almost twice the price, and guess what? They're basically the same thing! It's like Morphe just buys their stuff from China and slaps their name on it. Talk about a scam, am I right?

Honestly, I wouldn't recommend wasting your hard-earned cash on Morphe. You're better off doing your research and finding cheaper alternatives on eBay, Etsy, or even Wish. Don't fall for their overpriced marketing tactics. It's just not worth it.

Read full review of Morphe
Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

Morphe Morphe Canada: Worst Brand Out There, A Big Scam!

So, I bought some things from Morphe Canada and boy, did I regret it. Their products gave me a bad reaction on my skin and I was not happy about it. I decided to reach out to their customer service team and explain the situation, hoping they would help me out. But instead of being helpful, they told me I had to return the products at my own expense. Can you believe it? What kind of customer service is that?

Honestly, Morphe is the worst brand out there. Don't even think about buying from them, they're a big scam. I even took pictures of my reaction and everything, but they didn't seem to care at all. And get this, on their website they claim to have a satisfaction guarantee. What a joke! They clearly don't care about their clients at all.

I just want to warn everyone out there to be aware of this scam brand. Don't fall for their tricks like I did. Save yourself the trouble and find a better brand to buy from.

Read full review of Morphe
Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

Morphe Morphe Review: Hit or Miss, Disappointing Customer Service and Return Policy

I've been buying stuff from Morphe a few times now, and let me tell you, it's a hit or miss. If you're lucky, you'll get your order without any problems. But if you're not, well, good luck. I once received some brushes that were in really bad shape - they were frayed and just looked like they've been through a lot. When I contacted Morphe about it, they basically told me tough luck. They wouldn't exchange them, refund me, or even send me new ones. And get this - they also charged me $7 just to send the faulty brushes back, even though it was their mistake. Can you believe that?

After those two experiences, I've pretty much given up on Morphe. I don't think I'll be shopping on their website again anytime soon. If you're really set on buying their products, I suggest going to a physical store if there's one near you. That way, you can at least inspect the items before you buy them.

Overall, I'm pretty disappointed with Morphe. Their customer service is lacking, and their return policy is a joke. It's a shame, because they do have some nice products. But when it comes down to it, I'd rather spend my money elsewhere.

Read full review of Morphe
Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

Morphe Disappointing Experience with Morphe: Lack of Communication and Customer Service

I recently made a purchase from Morphe (morphebrushes.com) in August 2021. I was excited to receive my order, which was just one pair of eyelashes. However, it's now September 21, 2021, and I still haven't received my order. I'm extremely disappointed with the lack of communication and customer service from Morphe.

I tried calling their customer care line, but no one answered. I also reached out via email several times, but I didn't receive any response or assistance. It's frustrating to see a company take money from customers without delivering their products or providing any support.

I'm now left with no choice but to take other measures to get my money back. It's a shame that Morphe has such a non-existent customer department. I won't be ordering from them again in the future.

Overall, my experience with Morphe has been extremely disappointing. I hope they can improve their customer service and delivery times in the future.

Read full review of Morphe
Hide full review
ComplaintsBoard
V
Verified customer This complaint was posted by a verified customer. Learn more

Morphe Morphe's Website: A Disappointing Experience with Poor Customer Service

I placed an order on Morphe's website about 6 weeks ago, but unfortunately, I have yet to receive anything. At first, I patiently waited for 3 weeks without any updates or information about my order. After reaching out to their customer service team, they claimed that there was a mistake with the tracking number. I was frustrated with the delay and asked for a refund, but they insisted on reshipping the package instead.

Another 3 weeks went by, and I still had not received my order. I reached out to their customer service team again, and this time, they admitted to losing the reshipped package. They asked if I wanted another reshipment, but at this point, I had lost all trust in their ability to deliver my order. I had to resort to filing a chargeback on PayPal to get my money back.

Overall, my experience with Morphe's website was extremely disappointing. They did not pay attention to their customers or listen to their concerns. In my opinion, this website is nothing but a scam. I would highly recommend ordering from Amazon instead, as they have a much better customer service team.

Read full review of Morphe
Hide full review

Overview of Morphe complaint handling

Morphe reviews first appeared on Complaints Board on May 31, 2023. The latest review Morphe's Shipping and Customer Service: A Disappointing Experience was posted on Jun 19, 2023. Morphe has an average consumer rating of 1 stars from 10 reviews. Morphe has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Morphe Contacts

  2. Morphe phone numbers
    +1 (877) 366-7743
    +1 (877) 366-7743
    Click up if you have successfully reached Morphe by calling +1 (877) 366-7743 phone number 0 0 users reported that they have successfully reached Morphe by calling +1 (877) 366-7743 phone number Click down if you have unsuccessfully reached Morphe by calling +1 (877) 366-7743 phone number 0 0 users reported that they have UNsuccessfully reached Morphe by calling +1 (877) 366-7743 phone number
  3. Morphe emails
  4. Morphe social media
  5. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 09, 2025
Morphe Category
Morphe is ranked 117 among 150 companies in the Make-Up and Cosmetics category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.