Nouvebelle review: S'nak peptide cream, eye serum

I ordered free products with only shipping costs to be paid on 10/18/15. On 12/01/15 and 12/05/15 I was charged $97.83 and $92.79 and received an additional shipment of the cream product on 12/4/15 which I never ordered, with subscription listed on the packing list. Packing list stated the order date as 12/01/2015 and stated I must return the product within 30 days. Representative "Mike Martin" told me at first I could cancel, but still had to pay for the products because I had placed the original order on 10/18/15 and was fully aware of the auto-shipment arrangement. There was no such subscription made clear on the order website. I did not accept this, so was then offered a 50% refund. I demanded a full refund and after being put on hold, and finally was told I would receive an email confirming cancellation of both product subscriptions as well as the full refund in 7-10 working days. If I do not receive the full refund promised, I will file suit. Melanie Janica