Nouvebelle review: Anti aging and eye cream / cancelled but still charged ( 1 comment)

I emailed customer service about the two charges to my account each of them just a little under $100, making the cost for the product $200 an amount that was never mentioned on their Web site. The site may have included fine print that I missed, but it is worded in such a way that it appears you are ordering a sample of the two products and are only required to pay shipping. Typically then, if you like the sample, and don't notify the company, a full shipment is initiated and your debit/credit card is charged. I contacted them to find out "when" I would be receiving the shipment they just billed me for and to let them know I wanted to cancel any future shipments. That is when I found out that their process is "try before you by" for initial shipping only but then if you keep the product, they bill you for the full purchase price. I will not be receiving another shipment, but they did assure me that they canceled future shipments and I would not incur further charges. You can be sure that I will be monitoring my account to ensure that is the case. I was very clear in my email that I felt their purchase process is not clear (maybe even deceptive) and that I would be communicating with friends, family and colleagues to avoid these products. This certainly makes me wonder if Dr. Oz has anything to do with being a spokesperson for this product, or this is just another deception on the company's part.