NonStopDelivery [NSD]
Reviews and Complaints

My first order a month and a half ago was sent via NSD. The first package got lost. I ordered another high-end flat screen and now the same thing is happening - delayed, delayed, shipment. The product is two days late, 4/23/2025.Tracking ID: 7534355

Estes delivered my equipment to nsd on 15 sep 2023. The equipment was to be delivered on 22 sep 2023. We are still waitting and no-one has contacted us from nsd and it is 9 oct 2023! according to our state's attorney we can file criminal charges of interstate fraud plus other charges since the value is over $1,000.00!

Just kept marking item delivered - when they set an appointment FINALLY - they marked it delivered FIVE HOURS before the appointment start time. Never calls back and you cannot get through you just have to leave a message. WORST Customer service I have ever experienced

Ordered a vanity from Home Depot.

Scheduled delivery, they changed the delivery saying it was our request which it was not.

Took another day off for the second for it still not to arrive.

Company will not answer phone lines and it disconnects after 16.20 min. Trying the chat option they disconnected as soon as we asked a question.

I ordered a shower unit kit in 2 large boxes. The items were thrown out onto the front lawn and the delivery person took off. There are holes in the boxes. The items were suppose to be put under cover of the front porch. Delivery on 5/92023

They delivered my new furniture and drug it across my brand new wood floors which are less than a year old. the room has never been used as I've been waiting over 7 months for my order. after damaging my floors there excuse for denying is is that the guys who delivered it said they didn't do it.

They received my bed on 3 /10/2023 delivered footboard and rails no head board said they would deliver on the 20 still waiting very unprofessional group never using either company again

This company dropped off an open box defective item without a packing slip at my door steps, instead of the item that I ordered through Home Depot.

The delivery drivers backed into my car and damaged the whole rear end of my vehicle. I am not going to give my bank information to anyone to handle something the non stop delivery drivers did to my car. I need someone to call me and discuss a solution.

I am also extremely frustrated with NonStopDelivery and also Home Depot. It is difficult to reach anyone at either organization. I've been put on hold, transferred to a manager that doesn't answer the phone, and when I do get through, no one can confirm a delivery, and they can't call you back because their phones aren't programmed for outside calls. Management needs to wake-up; or, perhaps they don't care. The lack of customer service at both orgs is appalling. I will never order anything online at Home Depot again.
My online delivery arrived at the Hanahan terminal on 6/15 and was to be delivered on the 17th. Today is Saturday and I just heard from NSD that it will be delivered on Monday. Unbelievable!

Similar experience with cabinets ordered from Home Depot. 5 cabinets missing, 9 of 14 I did receive were damaged. Depot could immediately confirm that my shipment was tampered with by Nonstop Delivery by the way the items I received were wrapped. Returned cabinets myself. Had to wait 14 days for credit on damaged cabinets from Depot and re-order damaged/missing cabinets in the meantime. Meanwhile, plans for cabinet/counter/electric install are now on hold as I wait additional 3 weeks for delivery of new cabinets, and I'm without a kitchen for Thanksgiving, as I have been for a month since kitchen demo. Terrible service by both parties. I will never use either one ever again.

I had a bed ordered for my mom an dad that Nonstop was delivering for US Mattress. 1st time, no show, no call. Mom called them and made a new appointment. 4 hours later on delivery day, no call, no show. Mom gets hold of the delivery guy who is very apologetic. They have overbooked him as usual and he is way behind. He is 50 miles away finishing a job, but he can get there to deliver and set up the new bed at about 9PM. A bit late. So now mom goes to the back of the line with these yahoos and wont be delivered till sometime next week. What BS

Wow after reading this very helpful review I am scared because I am currently waiting for a delivery! Expected date 5/26/14 and arrived in my town on 5/22/14 according to the tracking. I called a week later to make sure the shipment had arrive and would be delivered and was told they would call me in two days. Two days came and went and no phone call and tracking is horrible just says "LTL update" what the hell does that mean?! I had called the customer service number and was put in a que where a recording tells you how many callers in front of you. I waited one time 10 mins and there where 2 more callers in front when a useless recording comes on and says to leave a message! I hung up repeated the process and again same thing but this time I left a message. Never received a call back so went on the tracking and left a offline message and never got a response. Now my thinking is if this shipping company is legit?! I ordered a $2, 000 swimming pool and worried I called again a week later but this I have my husband ask about the shipment . The customer service told him it had not arrived in our town but they would call on Monday! Wait he told me it was in town as did the tracking?! This is where the waiting game begins?! I filed a complaint with the company I bought my merchandise and waiting for a response. I am worried I am going to get a call saying my pool fell out of the truck?! Maybe it will get delivered after summer passes?! I will update the status on this situation!

My company in Rapid City SD placed an order through Home Depot in Gillette WY (we do not have HD here) on March 5, 2022. The $2,000 shipment stalled at this company in Casper WY on March 25th. Home Depot attempted to intervene on April 4, 2022. They contacted NSD. You cannot get a human on the toll-free number. You can only enter the tracking number and destination zip code. Their automated response is that the shipment is at their terminal. Da, WE KNOW THAT!

Home Depot put pressure on them to get this moving, so last night at 8:00 PM, they called our office number. DA#2, we are not open like most businesses in the late evening hours. The female left a message to to call them back. That call goes to the toll-free number we've been calling for weeks, only to get the same message regarding the item is at their terminal.

This is now a month-long episode. NSD is worthless. They do not have any phones number listed on the Internet, even their corporate number is non-working. I am going to also file a complaint with the USDOT and the USFTC. I am unhappy, my customer is extremely unhappy.

I even called at number is Casper WY to locate this business. That company will most likely be out of business soon. While typing this Home Depot's person attempting to resolve this just emailed me an "Escalation Ticket" for NSD.