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2.8 83 Reviews

Nicor Gas Complaints Summary

37 Resolved
46 Unresolved
Our verdict: Dealing with Nicor Gas, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Nicor Gas shut off gas

My gas was shut off back in April 2009 due to non payment. My husband has been out of work for a couple years now. He works part time here and there as much as he can and I work part time. We are struggling just pay our mortgage. It hasn't been too bad during the warm months without the gas because we use very little gas in the warm months, but it is getting cold and my three young children are freezing. I received a letter last month staring if I paid a portion of the unpaid bill ($560.00) and no one has tampered with thelock on the meter that they would turn it back on for the winter months and the remaining balance could be paid in payments. I paid the amount requested and when we called tohave it turned back on they said they couldn't do it because we were on a payment plan a year ago and they only do it every two years so we don't qualify. If I don't qualify why did they send me the letter? With the economy the was it is it is g etting harder and harder for people to be able to afford things. Look at how many people are loosing their houses and instead of helping Nicore is making it harder for people to be able to make payment arrangements. It used to be one payment plan every six months. Now it's one every two years? Are they crazy? It's not like people are going to skip out and go with someone else we are stuck with Nicor who can do whatever they want anc charge whatever they want and there is nothing we can do about it. We are waiting for a supervisor to call back, but a few years ago a supervisor was useless and when I asked for her supervisor she told me that she didn't have one? Are you telling me that the CEO of Nicor gas called me from their customer service department? I asked if she signed the checks for people at Nicor and she hung up on me. What can we do? I did exactly what was asked in their letter with the promise that my gas would be turned back on. If I had thought for a second that they would not be here to turn on the gas I would have used that money to pay other bills or to go stay somewhere with heat for my kids. I will be filing complaints with the ICC, CUB and BBB.

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Nicor Gas Shut-Off

I paid my late NicorBill onthe dure day of Oct 7 by credit card. It posted on Oct 8 and on Oct 8 Nicorshut off my heat. I called them and I was told that I should have telephoned them after I paid. I was not aware that I was suppose to call them when they already had received the money. They won't turn my heat back on untl Oct 15. I have had service with Nicor for over 30 year and have never had this happen to. and it seems nothing can be done about. There is no help for anyone. Since Nicor controlls all of our heat and their is no compition thank you

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BILL LEYH
Berwyn, US
Oct 10, 2009 8:29 am EDT

I HATE NICOR! I TOO HAVE BEEN SHUT OFF AND OCT 15TH IS MY DAY TO GET CONNECTED. THEY SHOULD BE PULLING PEOPLE OFF OF OTHER JOBS TO GET PEOPLE BACK ON. I EVEN HAVE NICOR WORKING ON MY STREET DOING OTHER JOBS BUT CANNOT WALK OVER AND TURN ME BACK ON! ITS GOING TO BE EVEN COLDER TONIGHT. DOES NICOR WANT IT ON THERE HEADS THAT FIRES STARTED BECAUSE OF SPACE HEATERS HAD TO BE USED! I AM GETTING A NEW CARRIER FOR MY GAS ASAP!

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Nicor Gas - Service Shut off- After Arrangement

After receiving a disconnect notice, I called Nicor to ask if I could pay half my total bill (current charges plus overdue amount). The rep told me that I could do this and then took my check by phone payment. Once I got home that evening, my service had already been shut off. The only explanation I was offered when I called back was that the "rep did not...

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Nicor Gas Sending Tenant Bill to Landlord

This is ridiculous Nicor Gas has back billed me for tenant charges. I have made several attempts to get this resolved. Now my home service was disconnected. Calling customer service is a real joke. Every representative refuse to transfer the call to a Manager, I was also told that Manager’s don’t take calls? Over the last few days I have spent numerous hours on the phone and this issue have not yet been resolved.

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Michael D Plunkett
sycamore, US
May 01, 2012 3:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

paid security deposit and then Nicor can't find it later ###s

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Barbara Schwarz
, US
Mar 12, 2011 6:04 pm EST

We have also several times experienced NICOR transfering several months or a full year of billing from a tenant (which they turned the gas on for or at least set up billing in the tenants name and address) to our personal or other business NICOR account then threaten to shut off our gas and all the while taking every bit of our payments (for our portion of the bill) for security deposits. Why didn't they shut it off when it was in the tenant's name? Someone needs to file a class acion suit against them.

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12:30 pm EDT
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Nicor Gas discrimation

RE: Dis crimination against Senior Citizen

Hello I am writing this letter after feeling very disappointed angry and upset, I have never written against any company but what I going to tell will make you thing WHY WHY.
I called Nicor gas company on 08/06/09 regarding move of the service since I lived in Chicago I did not know much about Nicor company when I call I got customer service rep who refused to acknowledge the address 8461 Gross point RD Skokie, IL exist and told me to provided her with meter #. I told that my parent ages 80 to 88 will moving to this home on 08/09/09. Monday 08/10/09 say about 2:30 pm Nicor person come and shut the gas out, even though he saw box were moving in and my mother was sitting, and cooling repair person was working& I was with carpenter who was repairing my doors in drive way. He did not have a cursory to even mention or have responsibility to call the manager and notify that why we are shutting when these folk are moving in.
Today 08/11/09 I call in the morning talk to nicor rep Matt # 8433 and gave all my information, and I like put gas service on my mother name Hajira Begum who do not speak English . Matt was very help-full, took all the information and apologies and transfer the call to customer credit dept ( where all the fun begin ) the person who answer the phone Jessica # [protected] ask under whose name the service will be on I gave my mother name, she ask where did she had service befor, e I mention Chicago and gave the address, she came back and ask who she speaking with. I gave my name Syed Qasim, at this point she got very furious and told me that whose house is under the name I mention my name she came back few minutes and told me I had lied and gave false information and that she will NEVER EVER provide me gas service for my senior citizen parents. And that I misled her. I keeping asking what I misled she simply hangs up the phone.
I call Matt again and mention about Jessica & my conservation, he said his hand is tied and he say he cannot help. I call back after few hrs and try talking to Jessica, again she said I am NEVER EVER getting Nicor gas service. She than ask why she cannot speak with my Mother, I told her she cannot speak english, than she ask what language she speak. I told Hindi and if you any person who speak the language I will put her on line, she said no body, and than she said I am lier, and cheater and I will NEVER EVER GAS SERVICE FROM NICOR.
I call customer service and talk to Pam who was very help full, and coordinate between me and Jessica so what every problem we have could be solved. Jessica requested through Pam that she need my SSN #, my Closing paper work of the property, my Driver Laciness, my mother SSN #, her IL state ID, AARP card, and her Medicare card, which will shows that she is disabling person. After faxing all these I was told I have wait 7 to 10 business day to get service
Let me ask where is this lead this to k let me SHOUT LOUD DISCRIMATION AGAINST RACE AND SENOIR CITIZEN. I was told pervious owner had not paid for few months, I wanted to know why they waited till I call me and than disconnect. Even though I repeated request that I had disable senior citizen parents and minor kids ages 6, 7, & 12 I was ignored I was told “I WILL NEVERE GET GAS SERVICE “
WHY because I am not American even though I am 30 yrs in this country went school, university, had business employee 20 people but hey where is JUSTICE 7 to 10 business day so I guess, we will not take shower we will not eat and let my parents sat dirty

I NEED ANSWER WHY JESSICA IS GOD OF THE NICOR COMPANY

WHAT THIS HAD HAPPEN TO YOU WHAT YOU WILL DO
DO THE RIGHT THINGS STAND AGAINST NICOR FOR DISCRIMATION

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9:57 am EDT
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Nicor Gas shut off our service

I gave nicor medical documents emailed to them from our doctor. when finally aproved, i called for service to be turned on .I told them i would give them 100.00 july 3 and i did.There was no conversation made of any payment agreements. i was just told to give as much as i could to get down my balance of 720.On august 5 i made another payment of 100.00.On august 6 in the dark wiyhout any warning they shut off our gas.when i called to complain they told me the representive told me to make arrangements for a payment plan.This never happenen . they never told me that, only to make payments to get my balance down.they turned me off for no reason and want the full balance.I need help against this discusting company.

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melvin willis
hazelcrest, US
Mar 03, 2014 2:52 am EST

im with u girls and guys nicor is a ripoff gas company

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7:05 pm EDT
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Nicor Gas shut off gas would not take payment

Nicor gas has shut me off in 4-5-09 I told them that i had just recovered from a injure and that i was behind on all my bills, and that i also have a sick person with heart and diabetes in my home. To this day i still have no gas and thay will not take any payments from me, until i pay the whole bill, which by the way is over 1, 567 so they say. I have called and cryed trying to get my gas turned back on. The folks i talk with at nicor are rude, and disrespectful, i was told by one woman you want our service now we want our money. I have been doing all i can to save my house and i have caught up with my other bills, but nicor refuses to work with you, and also the amount of my bill has gone up since my gas has been shut off. I have had to take my sick family member to the hospital 3 times since my gas has been shut off. If i had the 1567 to pay them i would but thay will not take 400 of the bill, who is watching the utility companys? I work hard to make a living and now i am having troubles things are bad for alot of folks how can a large utility company, get away with this, if i could go to another gas company i would but nicor is the only one .
please help to change this, i think about the older folks, and the very poor folks what do they do how are they treated? NICOR YOU ARE WRONG

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dosomethingbetterwityourlife
elgin, US
Jan 01, 2011 3:40 am EST

Nicor gas is good company...ive never had an issue w/ them...try not to be such a cry baby for you bad luck...its not Nicor's responsibility to give you free gas, they provide a service...which in turn you use gas for heating, bathing, cooking etc etc//lemme ask you are you entitled to free gas, last time i checked nicor is a business not a charity...if you need help go to your local churchs, charities, or the state run energy assistance program...hey one more thing may you may wanna go over your priorities meaning pay you damn gas bill before you internet bill

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Rmalmazan
Cicero, US
Sep 18, 2010 3:03 pm EDT

Lets stop Monopoly! go to www.rmwa.joinambit.com switch for FREE and also receive FREE monthly gas. Soon Ambit will have electricity in Illlinois!

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theoneisdone
Plainfield, US
Jun 04, 2010 8:42 pm EDT

I also called the villiage hall of my town and they got to NICOR and got them out THAT DAY. NICOR shut my gas off on thursday, i paid what they asked on friday, jumping through amazing hoops no less because they are the only people in america that don't take VISA, and they said tuesday was the best they could do to turn it back on. i have a newborn baby and thats the best they can do when i paid the bill. they can sure get out there on time though when its time to shut off your gas. well i followed the above advice about calling your town, and it actually worked. the lady at the hall had the compassion that the SUPERVISOR i talked to at NICOR did not. she called on my behalf and within 3 hours my gas was back on. so if i call with a paid bill and a infant with a premature immune system, they tell me to crawl up a tree. but when the villiage hall repeats my situation to them, all of a sudden they have someone to send out. the people responsible for this type of case handling at NICOR should be jailed. CALL YOUR TOWN, HOPEFULLY YOU CAN GET THE SAME RESULT I DID.

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GregBauer
Chicago, US
Apr 16, 2010 4:08 pm EDT

Ni Cor does not allow Equal Access use of their pipelines, equipment and meters.

Yet every telephone and cable company is allowed legal access.
Example: Vonage telephone using Comcast cable lines, etc.

Call every state representative and demand Equal Access so we have a true freedom of
choice of another gas company.

ComEd is another one. There are cheaper electric suppliers but no allowance or equal access.

Competition always brings down the prices.

Health Insurance needs to be free to be sold ACROSS all state lines then the real cost
of insurance will decrease dramatically.

The Government can't run Medicare, banks or big business, now they are trying to run health insurance, Auto Companies, and the banking industry that they the FDIC, Federal Reserve, and Barney Franks, Maxine Waters and Chris Dodd of the House and Senate
Finance Committees allowed 770 billion dollars of bad loans due to their de-regulation of the mortgage industry so non qualified minorities and even non documented illegal aliens could buy a house and then default.

Rep Barney Franks, Rep Maxine Waters, Senator Chris Dodd, Senator Barbara Boxer, Sen Schummer and others all DEMANDED QUOTAS TO BANKS THAT LOANS BE DONE IN GHETTO LOW INCOME AREAS AND LOWERED THE QUALIFICATIONS SO THEY COULD GET VOTES FROM THESE NON QUALIFIED BORROWERS.

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GregBauer
Chicago, US
Apr 16, 2010 3:58 pm EDT

I agree with you all Nicor sucks and is a monopoly!
Do not buy their failing stock.

Due to deregulation now these suppliers can now be your gas company BUT *...

Ambit Energy
Corn Belt Energy Corporation
Direct Energy Services, LLC
Dominion Retail
Integrys Energy Services, Inc.
IGS Energy
Just Energy
MXenergy
Nicor Advanced Energy *
Santanna Energy Services
Spark Energy Gas, LP

* BUT
You can change cable companies and telephone companies. They are separate yet their deregulation allowed and demanded that anyone of them may use the cable lines and land telephone lines.

YET when it came to NICOR the state did not allow this. They only allow the use of the new company to supply gas and not use of the gas pipe lines and
Competition is needed to lower costs and get rid of this intrenched evil company.
That is definitely needed to be challenged in court.
The Supreme Court should rule Equal Access laws.

Every Illinois resident needs to complain to their state representatives and the Illinois Commerce Commission. It is way over time for a fair change of this illegal immoral monopoly called Ni Cor.

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HATENICOR
westchester, US
Nov 13, 2009 8:29 pm EST

Its simple... NICOR IS A MONOPOLY.
The government will shut down all monopolies in a second. Why not Nicor? Who are they paying off?

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riverside family
Riverside, US
Oct 19, 2009 11:05 am EDT

We were billed for an address we didnt reside at over 5 years ago . Nicor adds over $1500 to our bill plus late fees of over 1500 dollars . Now tells us after shuffing off our service the records they use are new and older files cases need to be discussed with legal department (Only )
They shuff off our sevive for past due amount from other address and legal department wont return any calls messages we leave . It been a nightmare the legal department has voice messages that sound like they will call you back but never do !
We are contacting illinois commerce and govenors office today ...
Has anybody been helped by anyone to get gas turned back on .

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DHLG
Dolton, US
Sep 23, 2009 1:10 pm EDT

I too was shut off on Monday. I was told by a friend to call your town/village hall. I did and I am so glad I did. They called on my behalf and were able to get someone out to my house and reconnect me the next day. I dont understand how Nicor tells people that it takes up to two weeks for tech to come out but I called my village hall where I live and were able to get me service the next day. I am so grateful. I suggest anyone waiting for they appt from Nicor to please call your town. They may be able to assist you.

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dangcollins
Bolingbrook, US
Aug 24, 2009 9:39 am EDT

NICOR IS RUNNING A FRIGGIN MONOPOLY, AND UNTIL THESE SO CALLED POLITICIANS STOP TAKING THEIR MONEY THEY WILL CONTINUE TO NOT GIVE A F***

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Nicor Gas Setting up fraudulent accounts

Today, I just found about that Nicor let somebody set up an account in my grandmother's name at another residence. Now we've lived in this house for over 14 yrs why would we have set up at a place we don't even own. Its so easy for people to set up accounts with Nicor that it doesn't make any sense. They were also stupid enough to send the bill to the house we actually live in. Here's where they got caught up at we hadn't paid our bill, yet. I do believe whoever set up this account is somebody my grandmother knows because my aunt lived down the street from where this residence is located. I wonder what Nicor is going to say about this account being set up, you know they always have some crazy response. It would be sad if we find out that someone my aunt knows set up this account because that would mean my aunt was the one who gave them the information.

Word of advice watch those around you because they will be quick to pull some type of scam on you when you least expect it.

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samack16
Matteson, US
Oct 19, 2012 8:27 am EDT

Hi I would like to let everyone know that Nicor Gas has over the past 2 years taken our account and put it in someone else's name 2 times. We have lived in our home for 5 years with the account in my husbands name. We had a high balance and the next month the bill came in someone else's name. I called and said how can you do this we have been here for 5 years. She said someone called and started new service at our home? Which I am positive that did not happen. I asked her to switch this back to our name she said I'm sorry I can't. So being strapped and in foreclosure. I did not pay. When the balance got up to $2000 then I received a bill with a zero balance in a mans name now. We called again just to get the same problem. I now have no gas. I also don't want these people responsible for our gas. They will not give us service even though me and my husband have no current balance with them. Also when I called she said it must be a false name like I did something wrong and I DID NOT. I am also worried for our family with no gas as well as the peoples names they put it in. I am scared to get in trouble for fraud when I Did not do this.

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Nicor Gas Shut Off

My name is Talisha and a single mother of five. My oldest is an eleven year old girl, a nine year old boy, a six year old boy. I have a disabled four year old boy and last but not least my four month old baby girl. I am writing this letter to ask for help. I am about to lose my home because of an outstanding Nicor gas bill.
It started about two years ago when I applied for LIHEAP. I was approved for a payment towards my bill. The next month I didn’t receive a bill. Three months later I called Nicor and asked if they could send out a bill so that I could view my account and make a payment, I was told that I would receive one in the mail but still didn’t receive a bill.
One year after LIHEAP made that payment I applied for assistance again but was told from LIHEAP that I had to have a current bill. I explained to them that Nicor hadn’t sent one in the past year since they applied a credit to my account.
The LIHEAP representative called the gas company while I was there at the LIHEAP office and requested my account information but was told that something was wrong with the meter and that they would have to come out and read the meter. I was instructed to return to LIHEAP after a technician came to read the meter and then after the new bill arrived which Nicor stated would be up to two weeks. No one ever came and read the meter. I was then unable to receive assistance for the Nicor bill because of the deadline to the LIHEAP program and the fact that I still wasn’t sent a bill.
In December of 2008 I received a -letter-, not a bill from Nicor stating that they had to turn off the gas, exchange the meter and have it tested for accuracy then restore service and conduct a safety inspection, this would take place before April of 2009. In February of 2009 Nicor gas came out and removed the meter and shut off my service without restoring them. At the time my daughter had recently been born and was premature, it was very cold outside and there was no warning or no time to prepare for living without gas.
After calling Nicor repeatedly and being told that there is nothing that can be done unless I make a payment in full of an amount that they were unable to give me because of an inaccurate meter. I was then sent two bills a bill for $5605.62 and another for $4, 385.51. I didn’t know what to do so I was told to contact the Illinois Commerce Commission to get help and file a complaint. I received a letter from ICC saying that they spoke to Nicor and my issue was resolved or satisfactorily explained, which was untrue. I then returned to LIHEAP with the new bills to apply for help and I was to pay service charges to be awarded. I was approved for payment in April of 2009 which left the bill around $2900.
I contacted Nicor in May of 2009 to receive the bill for the current amount owed after payments had been made so that I can make payments on my account when I was then told that the bill is now in excess of $6000. I asked why was the bill was higher if payments have been made after the service was shut off and was told that they made arrangements to the account that they took back. As I explained the situation to the representative I was treated as if it was my fault the meter was broke.
Now I am in risk of being homeless because of this bill. Please help or guide me in the right direction to resolve this problem. I have received a 5 day notice because the housing authority has stopped payments to the landlord. How can my family and I be penalized for a mistake on their behalf? How can they not bill me for two years and tell me something is wrong with the meter and expect me to pay two years in full or no service that is ridiculous and they need to be put to a stop. I have read of many others experiencing the same issues as myself. Now the bill is so out of hand no one wants to assist me. I have contacted all types of agencies that claim to offer homeless prevention programs and other programs that say they can’t help. I don’t know which way to go or who to contact that will help. Please assist me!

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broomhilda
Rockford, US
Oct 02, 2011 7:27 pm EDT

Pay no attention to whoever (restraining my language) above . You having kids is your decision. What happened with the situation?

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ak12346897
san rafael , US
Aug 19, 2009 10:14 am EDT

quit having kids!

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Nicor Gas - Tenant gas bill put in lanlords name

Ok heres it is. I have had enough I have 20+ rental properties and Nicor has chosen to charge me the gas bills the tenants have not paid. I have been fighting this act for several months. I am stressed out they have put it on my credit. Nicor actually back dates the gas bills and charges me for it. I must prove it is not mine .What is that? I never told...

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Nicor Gas Over charging

After fighting with them constantly about over charging me they came and replaced my meter when they KNEW I wouldn't be home to take my own reading and of course they claim that I owe them another $2100. I have lived in this house for 2 and a half years and have never used more than 241 therms in a month but once they took the meter somehow in the last 7 months I have been going through over 1000 therms a month.

They will rip you off every chance they get. Don't EVER trust the bill you get from them ALWAYS go read your own meter when you get your bill

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Dave
,
Nov 01, 2008 10:02 am EDT

Looking at my gas usage graph, there are highly abnormal spikes in therms used. I live in a 2 bedroom ranch with my wife. We had new windows installed shortly after we moved in, the home is insulated very well, and our thermostat is never above 68 degrees.
According to my original Nicor Gas statement from 10-28-06,
An actual meter reading was not accomplished when service was started. Also, 11-3-06 the meter reading was estimated. I would think when a new customer starts service an actual meter reading is mandatory. The gas billing started out fairly normal until 2-6-07 to 4-4-07 when the therms used, spiked to 717.19 with a charge amounting to $666.56 for 56 days of usage. Prior to that, 12-6-06 to 2-6-07, the bill was only $170.37.
We were set up on the budget plan at $65.00 per month. We did not receive any other additional statements after 10-28-06. Were were not informed of the abnormal gas usage until June of this year! The customer service agent told us Nicor needs to re-evaluate our budget plan payment. What took so long?
Why were we not informed earlier?
Also the billing address is incorrect. The correct address is 108 S. 3000 West rd. Kankakee Il. 60901 The address Nicor has is 108s 3009 West Rd, Kankakee. I tried to correct this error many times and the agents tell me that our street 3000 West Rd. Does not show up on their computers. A Service Technician was scheduled to come out to our house and inspect the meter and valve in July. The technician never showed because he could not find the address. We were never informed of this problem until I contacted the service department and asked what the Technician's findings were. Nicor has our home phone number, cell phone number, and email address. On Tuesday, 10-28-08,
I smelled gas at the meter. I called Nicor at 8 am and was told a Technician would arrive within the hour. The technician arrived at 10:30 am! 2 1/2 hours...LATER
I also asked for actual meter readings at the time the the gas usage was extremely abnormal, 2-7-08 to 4-7-08 $523.22, 12-6-08 to 2-7-08 $533.52, the customer service agent told me those readings were unavailable, and could not confirm when actual meter readings were done.
Furthermore, additional billing was added to our bill from 11-4-05 to 9-21-06. We closed on our home 10-22-06!
I was notified yesterday 10-30-08 via voice mail that we will be disconnected. I called a Customer Care Specialist once again and was told a disconnect notice was sent in the mail on 10-7-08.
I asked what address it was sent to, and the CCS stated the billing address, 108 S. 3009 West Rd. I told her the address is incorrect, and asked, why is hasn't been changed? She then stated that the notice was emailed. We have not received any such email. Is it common practice for Nicor employees to openly lie to customers?
Please HELP! We do not have $594.87 to keep our gas turned on. Our total bill is currently at $2400.00! This is not correct!

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lilj720
Hazel Crest, US
Apr 10, 2010 2:16 am EDT

I have had it up to my ears with nicor . They are trying to stick me with a bill from another address and was threaten to cut me off for non payment and I am not responsible for those charges but yet I have to pay for them . I faxed over documents showing I lived at a different address and a police report I had filed about 3 years ago. They say they now need a statement from the police with the result of investigtion but the investigation is still pending because they have not found the guy yet .. UGgggghhhh . I hate them this is has going on since I moved into my new home in Nov 09 .

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patricia boyles
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Nov 11, 2008 11:52 pm EST

My gas bill was 677.00.I was charge for gas line comfort guard for 4.95.I told nicor that, I wanted that
removed from my bill but they are still charging me for that and another thing. I don't have a gas stove. I only have electric stove.Why is my bill 677.00.This doesn't make any darn sense to me.

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Nicor Gas GAS SHUT OFF

My gas was shut off today. When I called instead of the past amount from last month being 444.17, the automatic thing said I owed $1088.00. So before I made a payment automatically, it of course routed me to another unhelpfull person (A live one at that) I asked her how much I had to pay to get it turned back on like today or tomorrow(If nothing else). She said I had to pay 444.17 and she would take that payment over the phone for another charge of course. So after she processes the payment and puts me convienantly on hold for 7-8 minutes, then informs me that my gas cannot be turned on for 8 days from today. What kind of SICK TWISTED GAME is this that these fricken utility companies like to play? It only takes them ONE day to drive over here, but 8 to drive back. They have been camped out in our neighborhood every day doing something, mainly BS ing but they cant drive back for 8 days. Is this what they do decide to incorporate corporal punishment to consumers for their bill being late. Like we don't have ENOUGH FINANCIAL PROBLEMS RIGHT NOW. I think it's time we put a stop to this SICK game. I'm turning them inot Lisa Madigan as well. Enough is enough.

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The gas company is a monopoly
Chicago, US
Jul 08, 2009 4:26 am EDT

My gas has been shut off for 3 weeks now. They want $1500 dollars to turn it back on and I do not have it. We take showers at the relatives house and have no cold water. They were extremely unhelpful and referred us to the state assistance line. We called and got a recording that they are not taking any request for assitance until October. I have 4 little kids, and life as we no it has turned upside down because of Nicor. It is a matter of time before someone goes postal on them, and quite frankly I wouldn't shed a tear for the cold response they gave me and the unwillingness to work with me or set up a payment plan. With this economy taxing everyone, Like I said, it is only a matter of time before someone pushes back.

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Kimmy G
Crystal Lake, US
Jun 23, 2009 12:47 pm EDT

I wish I could change from Nicor! I set up a payment plan, and just gave them money. So I paid it in full at 7:30 this morning. But they said they can't get it on until tomorrow. I begged them. I am suffering from 2nd degree burns and need to take a lukewarm bath. SHe laughed at me.

I have half the mind to call for a gas leak. I would get someone here in 15 min!

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Nicor Gas Misleading/Overcharging Billing

Nicor Advanced Energy sends misleading bills so that the consumer has no idea what they are paying and to whom. After several months of consistant bills of $80, the December bill was $300. The bill was based off an estimated read, so we requested an actual. We were told by the operator to wait until new read to pay bill. After read, we got a bill for usage since estimated read. We asked for bill showing last actual to current actual to verify. When we received that bill, it was paid in full and received on 10Mar09. On 17Mar09, letter sent saying we still owed $250 by 28Mar09 or service cut off. On same day, received new bill saying only $90 past due and that another estimated read was performed, adding $350 to the bill. Bills do not show past billing, only current, you have no idea where billing is coming from, where it gets paid to: no way to directly link usage to amount paid. Also, charged $100 late fee for unpaid balance after operator said to wait. When asking to cancel, told it is $20 per month until end of contract. We have a brand new house that was constructed to be energy efficient and we know we are paying too much. From $80/month to $300/month, and we are trapped unless we pay $140.

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jim meischner
Bloomington, US
Jun 29, 2009 4:55 pm EDT

charging 180 dollars for wrong account number but still went to nicor company

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Marilyn Loechl
St. Charles, US
Mar 23, 2010 5:00 pm EDT

I have had 2 occasions of mis-billing. Payments should be taken out of my bank, and the bill clearly states this. Then I received a statement saying I was delinquent, had a late pay fee and owed for 2 months. After waiting on the phone to talk to some one (where I heard the message, dont hang up, you are important to us repeatedly) I was told I had stopped using the bank for payments. Wrong! I paid over the phone, using a credit card. Then my bank statement came through, and Nicor had deducted my bill 3 times. I did insist they send me a check, and not apply the amount to future bills, which they did. But this latest bill, had included the past due amount which had been waived. In talking to the nice gal who fielded my questions, she came up with a different way of accounting for my bill, and insisted the extra money tacked on the bill made sense. I think it should not be too hard to send out a bill that made sense to the person paying it. I don't like the idea of paying a bill on faith that the consultant 'd numbers are right, and mine are not. Is this too much to ask, or too difficult to accomplish?

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dan havel
Morris, US
Aug 24, 2009 8:27 am EDT

I totally agree, my situation is that i moved from my home last nov, the thermostat was set at 55 allwinter long. i called nicor advcd energy for a refund. the man informed me that i wasnt eligible for one due to the locked in amount of 150.83. i informed him that the house has been empty and that i wasnt using anything near the amount of 150.83. i informed him that if he went and bought groceries, paid for them and walked out of the market without them, would he satisfied? why should i be paying for something i havent recvd? he talked in circles stating it wasnt the same. just another case of senior citizen rip offs. i plan on filing my case with the attoney generals office. i was further informed that if i cancell it would cost me 300.00. my contract with these yahoos expires sept 23 09

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kunlze
, US
Apr 10, 2009 10:47 pm EDT

You should report this company to the attorney general’s office. I have a similar complaint against them too!
Please spread the word

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Nicor Gas Unauthorized billing

I moved into my apartment in September of 2007. My first gas bill was very high. I called Nicor to make a complaint they told me it was not their problem but the landlords responsibility to make sure furnaces, installation etc were up to date.

Each month during the cold months since September of 2007 I made a complaint to Nicor. I told them that no matter if I was out of town the whole month with my gas turned completely off I continued to get heating bills for two to three hundred dollars.

Last month my heating bill was over $300. I was home only four days and had the heat off the other days. I called Nicor who again blamed my landlord and refused to come out and take a look. My landlord again called a heating company who updated any parts, filters and a new water heater. I stayed at a friends house from the time I got that bill. My next bill was over $236. I this time called Nicor and said I must have a gas leak knowing they would come out and take a look.

The service tech checked the pipes and confirmed I indeed was paying for someone else's meter. I again called Nicor. They responded by telling me that I need to continue to pay these bills or they will report to the credit bureaus. They also stated they could not give me a date as to when they would be out to confirm the meters were indeed switched. As though their own tech's information or test was not enough.

I asked them to terminate my service and I am told the reimbursement check when ever I get it will not be exactly the difference but charged at the rate today not two years ago when I was only heating my house to 62° and 54° during the day.

I will update when I get the check. I do know my neighbor paid $65 on her last bill that I should have got while I am stuck paying $236.54 or I will be reported to the credit bureau.

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Nicor Gas Over estimating usage

Nicor Gas only makes actual meter readings every other month. In between the actual readings they make an estimate and bill you according to that estimate. It seems to me that when natural gas commodity prices are falling (as they are now), Nicor makes every attempt to over-estimate your usage so as to get you to pay a higher price for the gas. When prices are rising, however, they underestimate your usage and then you must make it up at the next actual reading after prices have crept up a little higher. This last month their estimate was about 25% higher than what I actually used. I read the meter one week later than their estimate and the reading was still less than what they estimated. I called in to get a corrected bill and the representative was very rude and tried to tell me that it would not benefit me to do this. I insisted and she finally changed the bill.

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ambition
Chicago, US
Dec 06, 2010 3:47 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Do you know anyone that uses gas or electricity?
Know any one that would like to pay less or even get their gas for free?
Know anyone that would like to earn a residual income from referring people to save on their gas?
If you want to pay less for your gas and electricity bill, check here to compare your rates...
www.ambit_ion.joinambit.com
My name is Bruce Tarr. Your energy consultant. If you like what you saw, give me a call @ [protected]

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Nicor Gas Missleading Information

Nicor Advanced Energy poses as the answer to the rising cost of home heating. However they are a part of Nicor Inc. During the transistion from one program to the next, you will be billed for usage plus fees and when you try to pay, your money is not allacated as you perscribe but is paid to Nicor Gas for whatever balance owed. Nicor Advanced Energy whom you are making payments to turns the money of to Nicor Gas and cancells you for nonpayment and adds on more fees for cancelation of contract. Even though this is all part of Nicor Inc.

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Rich Hutchison
, US
Oct 13, 2016 1:51 pm EDT

This company is a total rip off . I told you would only receive one bill but that was not the case. I had a friend that informed me that you would get a bill from NAH and from Nicor gas. Sure enough, I got a call from NAH and I asked them that question and the person on the phone lied. How do I know this you may ask. My neighbor fell for their scam and was sent two bills. One from NHA and one from nicor gas. This company is a scam from the get go. This is what happens when deregulation was allowed for utility companies.

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Guy Schmidt
, US
Jan 27, 2010 12:51 pm EST

I cannot believe that Nicor would put their name, their ethics and their corporate integrity on such a shoddy rip-off.

This is not capitalism, this is clear theft by deception. No less

I compared the last 4 years of therms/cost for my townhouse from Nicor (parent) and the therm/cost from this shoddy little store front called "NAE" that they have set up on the side. For "protection" from the rising cost of energy, I would have paid an additional $125.00/year, every year for 4 years.

Protection from what? Spending that money on something I really needed.

The scam is in the verbage. They use words and phrases like "protection" and "peace of mind" to lead you into believing that you are somehow in better control of costs.

Don't believe it for a second.

Their "locked" rates are set so high that costs would have to literally explode before your "protection" materializes, and don't even expect to keep that locked-in rate next contract year if energy costs begin to rise. Also note that their "delivery" rates are higher than the parent. Same pipes, same meter, same gas... you simply pay more to get it on your NAE bill.

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Nicor Gas - Billing and meter reading

I have been going back and forth with Nicor. In September our bill was higher than usual and was an actual read. We had not ran our heat or anything so I called and read my meter. It was about $100 less than the bill. I know how to read my meter because I have done it before because my bill would be too high or too low. I paid the new amount on Oct 5th. A...

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Nicor Gas Rip off towards Senior Citizens

This company is misleading senior citizens into believing that they are a part of Nicor gas (which they are not). Telling them they will put their heating bills on a budget and will cover all furnace repairs, etc. Senior citizens do not understand why they are getting billed double from Nicor. This is something our senior citizens can’t afford to begin with. When they call in to ask questions, they hang up on them. Trying to help senior citizens in this situation, to get this issue resolved. Nicor Advanced Energy is taking money from them without a written contract and telling them that they are obligated to pay and the only way out of it is that they have to pay a significant amount or keep the contract for a year. Can someone help me resolve this situation for our senior citizens?

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Nicor Gas unfair billing

I am still fighting a year old battle with Nicor Gas to no avail. The dispute centers around our pool heater and the increased usage during the summer months. I believe fraudulent billing practices force customers into their Budget Plan in which they make more money in finance charges. I have been paying my bills in full and on time and was surprised with a $550 bill for a second time because they under estimated my usage 4 months in a row despite an actual meter reading. If you have a pool heater and are experiencing the same runaround every fall, please post a response. Going to the the Citizens Utility Board with your support would help our cause.

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Cecilia Conti
Wilmette, US
May 20, 2010 7:24 pm EDT
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It sounds like what Nicor is doing is Ilegal. Does anybody know a lawyer that would like to settle this once and for all!
I would love to spend my money to force them into doing their jobs!
email me ideas at maria.cecilia.p@gmail.com

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Nicor Gas scaming on bill payments

They est. my bill for a long time by over 200 units. Now they say we owe them a deposit. I have never been late in three years. They adjusted the bill and keeping what they owe me for deposit. I paid one 3 years ago. When I asked to speak to their supervisor they refused.I've read the same complaint from other people. Instead of crediting the over estimate they keep it for a deposit . Thats is unfair to us who pay our bills. They have been over estimated my bill for three years. Every spring I have been getting a bill with credit on it. This year I believe because it is so large of an amount they are stiffing me out of my money thats is owed.

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