New York Sports Club [NYSC] / customer service

United States

The lack of customer service at NYSC is terrible!! I had frozen my membership and it was unfrozen with no prior notification and have been charging me for months including a renewal fee. I have tried to call the city hall location 5 TIMES and the manager has not returned my phone calls. When I reached another location manager (who was very nice) they tried to credit me a couple months fees but that's not helpful as I do not plan to return anytime soon. In fact I am going to cancel the membership. Not to mention that the cost of attending NYSC compared to what they offer is a disgrace! The facility equipment is old and constantly broken.

Feb 6, 2019

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