New York Sports Club [NYSC]

I did a free day trail of New York sports club so I could try using their babysitting they offer. I took my son in at 10:18am & went in to get him back at exactly 11am. When I entered the room, my son was crying with an ice pack over his left eye. The TWO sitters that were in the room told me that they've "been trying to find me but couldn't." - which clearly they didn't look hard enough because I was in the free weights room DIRECTLY across the babysitting room. They told me that my son climbed up into a chair, and was trying to grab snacks off the table when he fell and hit his eye on the table. But shortly after they tell me he climbed into a chair, they tell me that they "don't even allow babies in the chairs only bigger kids." Yet, my 14 month old son somehow climbed up into the chair without EITHER of the TWO sitters in the room noticing, then began reaching for snacks before he fell and hit his face. Yes, my son knows how to climb in a chair, but my problem is WHY wasnt anyone WATCHING my son? It takes him a little bit to even climb up in a chair, so for him to do all of that, then start reaching for snacks on the table and not either one of the sitters notice before he fell is completely unacceptable. The entire purpose of the babysitting area is for people to WATCH the children in the room. After they tell me what happened, one of the girls continues to tell me "it's not that bad, it's just a scratch. It only looks bad because it's swollen. He's only crying because you're here." My sons left eyebrow is extremely swollen and bulging out. It's very bruised. Again, if babies aren't allowed in the chair - but even if they were, they still have to be SUPERVISED- then why wasn't either of the sitters looking over my son in the 45 minutes he was in there? The staff was extremely unhelpful telling me there was nothing to do except email the manager. My first time ever using the gym, using the babysitter service and my son gets hurt so bad. And not one of the employees or sitters called my phone, or came out to find me. He didn't just fall and get a scratch. His eye is swollen. Clearly my sons health and safety was not a priority to your staff, gym or sitters because I was only notified of what happened when I came to pick him up.