I signed up for NYSC in July. I went to the Varick St. location with Anthony and was told that with my corporate membership I had access to all gyms. After that, I started going to the TMPL West Village location when it opened to see what it was like, and the 23rd and Park location, because those are closest to my work and apartment. I consistently signed in to each of those gyms and no one let me know that I was being charged for it, so when I saw the charges on my card at the end of that month - I immediately called the TMPL location to find out why.
I spoke to a woman there and explained the situation, she then told me that this was because the gyms charging were elite gyms and that I had no access. I told her I had no idea there was a difference in using any of the gyms because I was told upon sign up that I could use any gym, and offered to upgrade as long as these charges would be resolved. She then told me that they would credit my account the money that was wrongfully charged, and that from there on out I would be upgraded.
I didn't want a credit to my account, I wanted a refund, as this was money that was taken out of my bank account so it should have gone back, but I agreed hoping this was the end of the issue and then that I would not get charged the next two months because of that credit.
Unfortunately, the next month, this all happened again. I was charged for using these "Elite gyms" again each time and all of these charges have since been added up to over $250.
I called TMPL again, and this time a woman named Mallory said that none of the notes from my previous conversation were on my account and that if I wanted any credit or refund I had to talk to someone at the Varick St. location because they are the ones who signed me up and didn't give me all of the information. I said fine, that I would speak to them but that I wanted to make sure I was upgraded now so that this wouldn't happen again - she sent me an email saying I was now upgraded after I sent my proof of work.
After that, I was also then charged another sign up fee - after I already paid that back in July. The dollars continue to add up.
I call Varick Street multiple times and speak with Mario, and eventually make my way to the office to explain I need this resolved and I do not want a credit to my account at this point - over $250 has been taken out of my account that was not supposed to, I do not want to pay for these months of membership upfront with a "credit" especially because this "credit" was promised to me in the past already and nothing has actually been true, taken care of, or resolved. Mario explained that he requested a refund to corporate and that it was denied.
I have tried calling the number online for corporate and will continue to but this is by far the worst customer service I have ever received. Not from Mario - but from this company. These issues and the denial of refund after the agreement of all of these managers and workers at the club is absolutely absurd and I don't even want to be part of this gym when all of these issues continue to reoccur and be wrongfully ignored on NYSC's part.
I am entitled to a refund for all wrongful charges since July. That is each charge from TMPL, and 23rd and Park, along with the additional sign up fee for trying to upgrade and resolve this issue - which is consistently ignored.
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