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New York Sports Club [NYSC] Customer Service
Town Sports International LLC
5 Penn Plaza, 4th Floor
New York
New York
United States - 10001
New York
New York
United States - 10001
Customer Support Phone Numbers
| +1 212 661 8500 | 37 43 |
New York Sports Club [NYSC] Complaints & Reviews
New York Sports Club [NYSC] — personal training
I agreed to a $280 payment for one month with the personal trainer Dan who was fired. and for the next month was promised 4 half hour sessions per month each week for only 150. In the contract it states after a payment of 280 for the first month I will pay 380 the next two month but Dan told me to disregard that. Dan lied to me about the agreement and I'm a brand new member and brand new to the personal training. I put many friends and family members into the club. This level of professionalism is unacceptable.
New York Sports Club [NYSC] — charged fees after I cancelled
Ri
Cancelled my membership at the NYSC, and yes I was told of the '45 day policy' where they can continue to bill you. Well they delayed processing the cancellation and...
· Feb 11, 2020
New York Sports Club [NYSC] — nysc membership fraud
D0
One of the sales people suggested I would try the gym for 10 days for ONLY $1, so I gave him my card to charge the dollar NOT knowing they were gonna bill me for 60 dollars annual...
1 comments
· Jan 07, 2020
New York Sports Club [NYSC] — I didn't signed up for a gym membership
Aj
To whom it May concern, On our about, October 8, 2019, via phone, I had a phone conversation with, and an individual who identified himself as the gym manager, wherein I...
· Dec 30, 2019
New York Sports Club [NYSC] — monthly membership
Mp
I have been trying to cancel my membership they say I have to go in person to do so but that is highly inconvenient and the membership can be cancelled over the phone or via...
· Dec 26, 2019
New York Sports Club [NYSC] — destruction of personal property
Br
Sir/Madam, ( member # 8833807) I am a fitness advocate and have a few gym memberships due to my work travels. I have been an attorney at the Brooklyn state & federal courthouse...
· Dec 03, 2019
New York Sports Club [NYSC] — membership charges
Pe
Yesterday I signed my wife up for monthly membership over the phone. Was told first month payment will be $5 and $19.99 starting december. At the end of the call when my credit...
· Nov 08, 2019
New York Sports Club [NYSC] — contracts
It
I am a member at your club in Greenpoint and up until a few days ago was very content with the facilities and services that you offered. Upon signing up for my membership I...
· Nov 06, 2019
New York Sports Club [NYSC] — membership
Sa
I had a membership for $50/month. They raised it to $70/month without telling me. I tried to cancel and an employee offered me a rate of $25/month and an Elite membership. I...
· Oct 28, 2019
New York Sports Club [NYSC] — cancellation issues
Go
I am having hard time to close my account with this gym. you have appear in person in the gym and submit your cancellation request. then you have to wait for another person to...
· Oct 28, 2019
New York Sports Club [NYSC] — unauthorized credit card charges
I signed up for NYSC in July. I went to the Varick St. location with Anthony and was told that with my corporate membership I had access to all gyms. After that, I started going...
· Oct 16, 2019
New York Sports Club [NYSC] — billing
Be
My account was charged $15. Decline fee twice and $20. For the use of a different gym. The card On the gym was closed due to prior fraud charges. Why can't someone call, email or...
· Oct 08, 2019
New York Sports Club [NYSC] — membership fees applied months after cancellation
Hello, I canceled my membership at Rego Park NYSC in late June/early July. I have since been charged the monthly fee for September and October. I was told by the manager that I...
· Oct 02, 2019
New York Sports Club [NYSC] — membership overcharge
Ha
My boss was on a 3 month production project and joined a local NYSC Deer Park Long Island on Jan 2019 and cancelled his plan end of March 2019. They charged him a total of $104.98...
· Sep 30, 2019
New York Sports Club [NYSC] — management
I do not recommend any community members to utilize this facility. You will be disappointed and pay significant penalties in addition to your membership. One example despite the...
· Sep 24, 2019
New York Sports Club [NYSC] — billing/collection
An
My daughter joined this gym in March, 2019. She used MY credit card for the $5.00 initial start up fee. After that this gym continued to attempt to charge my card (I blocked the...
· Sep 24, 2019
New York Sports Club [NYSC] — deceitful membership contract
Lg
The club manager at the 62nd St location in NYC is nasty, poorly trained in customer service, does not know or understand her customers needs, is a liar and not someone you should...
· Sep 23, 2019
New York Sports Club — membership cancellation
Manager will not cancel my membership or return any phone calls it has been 4 months of this . Apparently he comes in at 12 and is too busy every day of the week to assist. I...
· Sep 20, 2019
New York Sports Club [NYSC] — membership charges for services not used
Hello, Please see attached. I am reaching out because I continue to be charged monthly although I do not attend the club. unfortunately I am out of work an cannot afford thi...
· Sep 19, 2019
New York Sports Club [NYSC] — guest & cancellation policy
Xo
This is in regards to the East Meadow location. I am very upset with this gym and lost a lot of money because of misleading statements and policies. I signed up for a year...
· Sep 18, 2019
New York Sports Club [NYSC] — paid by members locks being clipped for no reason and management is responsible
Bt
Today I ran into a person that had his locker clipped for the 4 th and he pays for the locker as. I do. As I looked and my locker to check my lock has also been clipped of as a...
1 comments
· Sep 15, 2019
New York Sports Club [NYSC] — overcharged/worst experience
and my husband joined the NYSC, the Glendale, NY branch. in January of 2018. Throughout the entire year till December of that year we had been overcharge. It was impossible to get...
1 comments
· Aug 31, 2019
New York Sports Club [NYSC] — contracts, consumer fraud, cancellations
Nx
This is a long story, but in short the club didn't give me a contract to sign, didn't inform me a contract existed, and then upon cancellation baited me into going for a...
· Aug 27, 2019
New York Sports Club [NYSC] — dual enrollment payment
St
I stopped by NYSC and spoke to one of the individuals behind the desk. I told her my situation and she told me I need to cancel one of the memberships, which would incur a $10...
· Aug 23, 2019
New York Sports Club [NYSC] — Customer Service
Ar
The gym itself has a great value. HOWEVER, About a month in, I had suddenly lost my job, and I couldn't pay the annual fee and the monthly fee all at once. Instead of trying to...
1 comments
· Aug 19, 2019
New York Sports Club [NYSC] — nysc membership
Da
I joined NYSC at your 62nd Street location on Aug 23rd of 2018. My membership monthly rate was set at $79.99. In October of 2018 I broke my ankle (not at the gym). I called to put...
· Aug 12, 2019
New York Sports Club [NYSC] — after cancellation, being charged new annual membership
Dt
I originally had a membership for $39.99 that went up to $49.99 without warning. I was looking to cancel my membership and got to do so in July and paid the $49.99 anyway and an...
· Aug 07, 2019
New York Sports Club [NYSC] — overcharging and customer service
Ma
I signed up approximately March 27, 2019. While the salesman was going through the sign up process, he offered me a program where I can pay an annual registration fee and then...
· Jul 31, 2019
New York Sports Club [NYSC] — billing
Joined and everything was fine. Moved and had to cancel my membership. Cancelled 1 month in advance and received a SIGNED letter that verified my cancellation. They continued to...
· Jul 30, 2019
New York Sports Club — cancelation of membership
Hello, I recently canceled my membership at the Rego Park NYSC after trying to get a hold of the manager, Harvey Arroyo, several times by phone and by email. He canceled my...
· Jul 29, 2019
New York Sports Club [NYSC] — pool
Good morning, I live in the Morris Park Area and the pool has been out since the beginning of the summer. We have been told that the club is waiting for the state to issue a...
· Jul 25, 2019
New York Sports Club [NYSC] — cancellation of membership
My wife and I have been trying to cancel our memberships at this location for months. When we call, they inform us that you cannot over the phone but you can cancel in person...
· Jul 23, 2019
New York Sports Club [NYSC] — Customer service
Ra
I went on Feb. 15 in person to cancel my membership. The person at the front desk assure that he pass the information to the manager. I went on May 1st again to see what was going...
· Jul 26, 2019
New York Sports Club [NYSC] — inadequate & dangerous faulty equipment
West 73rd & CPK NYSC facility -Treadmills in lower level have ripped belts with no "Out of Order" signs - Treadmills in main area are constantly out of order -Several machines are...
· Jul 22, 2019
New York Sports Club [NYSC] — pool
Mr
The pool at the Bayonne facility has been closed since June 25th. Today is July 22. Every week I am told that it will be opened by the end of the week. I was told the Bayonne Bd...
· Jul 22, 2019
New York Sport Club at Bayonne NJ — service
Mn
This club has no body responsible, they kept charging my credit card in increasingly rate, and when I call for complaint either they don't pick up or say the manager is not...
· Jul 19, 2019
New York Sports Club [NYSC] — service for the member
Ti
on July 15, 2019 -this facility has no running water- a sign is posted as members enter stating no water from "11am to 530pm" we asked the front desk if there will be water or...
· Jul 16, 2019
New York Sports Club [NYSC] — customer services and billing
Ef
They have terrible costumer service. All of the tvs are always broken. I have to try between 3-5 ellipticals before I can actually find one that works which wastes half the time I...
· Jul 10, 2019
New York Sports Club [NYSC] — gym membership and customer service
In February 2019, i was trying to cancel my membership in local Midwood, Brooklyn gym location. The employees there told me that they don't have manager in the facility and they...
· Jun 25, 2019
New York Sports Club [NYSC] — customer service
The general manager of this club is terrible. I was incorrectly charged a higher monthly rate. When I contacted this club, they agreed per email to reimburse me the overage that I...
· Jun 24, 2019