New York Sports Club [NYSC] reviews & complaints 1
View all 184 complaintsNew York Sports Club [NYSC] - paid by members locks being clipped for no reason and management is responsible
Today I ran into a person that had his locker clipped for the 4 th and he pays for the locker as. I do. As I looked and my locker to check my lock has also been clipped of as a paying member for not even one month. Management or someone is dropping the ball and I want someone held accountable as I have now multiple people telling me the same thing!
Please help and I think manager should be fired foe being irresponsible for sure... Sorry but this is not acceptable.
Latest New York Sports Club [NYSC] Reviews
Overall good gym, issues with one employee about manager in Glendale Atlas mall Queens NY Gym membership Non existence policy Personal trainingElevating the Voice of the Consumer
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Sir/Madam, ( member # *****) I am a fitness advocate and have a few gym memberships due to my work travels. I have been an attorney at the Brooklyn state & federal courthouse across the street from your establishment on Remsen st. for over 25 years. I beieve NY Sports Club has more knowledgeable staff and equipment than your competitor Equinox & Planet Fitness. Therefore, I have recommended your gym to numerous judges, attorneys, and court personnel. Unfortunately, your Remsen street gym has constantly let me down. In 2018, I convinced my colleagues to rent lockers and store gym equipment. This would eliminate an excuse for not working out. Everyone was excited and rented the lockers. SIX months later, all the locks were clipped and the locker contents were thrown in the garbage. I complained to the front desk personnel and was told the district manager and manager were present conducting an inspection. Without an ounce of emphathy, both managers told me I was assigned an incorrect locker. We were angry but could tell the managers did not CARE. We were simply assigned new lockers. WE were told sarcastically " I hope it does not happen again. " Fast forward to November 2019, our lockers were clipped againand equipment was thrown in the garbage. We were told the wrong lockers were assigned. The staff desperately tried to cover for the managers but had no plausible excuse. My colleagues told me they were joining Equinox and Planet Fitness. How can I in good faith recommend NY Sports club again. If there was an ounce of humility from the managers, my colleagues would have not thought about leaving. We all understand mistakes happen but the arrogance is unforgivable