New York Sports Club [NYSC] review: charges after cancelling babysitting fees/ horrible customer service

I called in February 2019 to cancel babysitting fee as i have not use them for over six months which is 16 monthly, in march they did nt charge and April 2, 2019 they charge again. I called this morning 4/3/19 to "cancel again" and was told to wait on the telephone for the supervisor "Candace" i waited for over 10 minutes and she never came to the telephone. I called the gym again and they never answered the telephone. This is not only rude and disrespectful but they show no attention to a member of years. I truly dislike the service in this gym and am seriously considering cancelling my over all membership.