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Netstar / Cybersleuth Supreme / Pathethic service

1 South Africa Review updated:

Due to circumstances well beyond our control NetStar has managed to truly cause dismay, distrust and disbelief in every single advertisement of theirs whether audio or visual. Don’t believe a thing they say. They don’t care as much as they say that they do, only about your money but that right there they don’t publish. But hey you decide. I had a Cyber Sleuth Supreme System along with the Panic Button and the Crash Alert installed at a cost of R750 as I wanted for the maximum protection available to be at my wife’s disposal. The Unit kept on sending Panic Signals and we figured it may be due to the positioning of the Panic Button. However, NetStar then contacted my Wife informing her that they suspect that the Unit may be faulty as it kept on sending Panic Signals. They undertook out of their own accord to contact the Fitment Centre and arrange for the Unit to be tested. Wow, what Service, what caring. Yes indeed read on what service, what caring?

Two weeks have now passed and the Fitment Centre still did not contact us. I then took time off of work and went to the Fitment Centre on Friday the 18th of February who assured me that they knew nothing of the issues. Upon their further investigation the System had been effectively deactivated as it was in a Panic State since the 2nd of February this in essence means that the car couldn’t be tracked on the internet and even if she had pressed the Panic Button herself it wouldn’t work as the Unit was effectively disabled.

So you tell me how the hell can this be? When she complained about this with the information at hand they confirmed that this was true and that they would give her a months’ free usage of the system as it was effectively off. So does this make up for the false sense of security that we had that she was protected. Does this make up for the fact that if she was in trouble for what so ever reason she would not be helped. Does this free them from any obligation towards their clients whose lives they are supposed to be protecting? Does this make it go away that their competence levels are questionable in as much as the who put left it in Panic Mode, who did not call the Fitment Centre etc. I cannot believe that any company would risk their reputation so openly by advertising one thing and doing the absolute exact opposite. I am seeking Legal Advice in this matter and I suggest that anyone else out there that has had the same and or similar experiences with NetStar do the same. This is truly unacceptable and a pathetic show of incompetence.

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  • Jo
      26th of Jun, 2018

    Truly pathetic (non existant) service.
    They gladly take your money but do not fulfill their obligation and seems to be getting away with not delivering any service which are paid for.
    Surely this must be taken up with the consumer protection council.

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