[Resolved] Netspend / holding my refund because its over the netspend load limit from irs
Netspend is holding my taxes and wont release them because its over the amount they load at a time and are saying I need to send more documents even called 3 way with the irs rep and the irs rep was so confused and never heard of this
They have my tax money hostage and its crazy
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
NetSpend Corporation Customer Care's Response, Feb 25, 2013
We understand that there was a block placed on your account in order to verify your information. This block is meant as a protection to make sure your identity and money are secure.
We would appreciate the opportunity to assist you with this and request that you send your information to [protected]@netspend.com.
We will make sure that this is resolved quickly.
NetSpend Corporation Customer Care's Response, Feb 18, 2014
We understand your frustration and can assure you that the block was placed for your protection.
Please send your information to [protected]@netspend.com and we will make sure this is addressed.
Customer service and account security are our top priorities and we want to make sure this issue is taken care of.
NetSpend Corporation Customer Care's Response, Sep 04, 2015
We understand your frustration regarding the hold placed on your account. Merchants should refund the original card that was used for the purchase. If we receive a credit without a corresponding debit, we will need to see verification of the refund.
Please email us at [protected]@netspend.com and we will be happy to assist you with this. We look forward to hearing from you.
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