SUBMIT A COMPLAINT

Netspend / do not use them

Georgia, United States Review updated:
Contact information:
Phone: 888-315-3850

Read the fine print! This company will not tell you this:
In case of errors or questions about your card transactions, call [protected] or write to:

Netspend
Customer service
Po box 2136
Austin, tx [protected]

If you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt contact customer service immediately. You must contact us no later than sixty (60) days after electronic statement becomes available on which the problem or error appeared.

1. Provide your name and card number (If any) ;
2. Describe the error or the transaction you are unsure about, and explain why you believe it is an error or why you need more information;
3. Provide the dollar amount of the suspected error.
If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your card.

For errors involving new cards, point-of-sale, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. We will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation.

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Comments

  • The point is:

    1.) This information is not what is told to cardholders.
    2.) It is netspend that put these charges to the card and the cardholder thinks it is a merchantbut it is not.

    This is stealing and illegal! Too many cardholders are victims of this illegal transaction.

    (RANN) STAFF
    888-315-3850

    0 Votes
  • MANY EXAMPLES THAT NETSPEND HAS A LESS THAN HONEST BUSINESS PRACTICE.
    (RANN) STAFF
    888-315-3850

    NetSpend Legit Company or a scam?

    In october 2009 i was sent a netSpend Visa Prepaid debit card in the mail to my address so today i tried activating it and the online system wouldnt work so i called they asked all my info social included and even they could not activate it now me and my mom are scared this company will take my identity PLEASE HELP!!
    1 year ago Report Abuse by Alina Member since:
    January 23, 2010
    Total points:
    139 (Level 1)
    Add Contact

    yes. Google "NetSpend Scam" and there are hundreds of people who have filed complaints.
    Source(s):
    various complaint sites such as
    http://www.complaints.com/2006/november/27/Complaint_-_NetSpend_-_Prepaid_Visa_Credit_Card_12843.htm

    0 Votes

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