MyPoints’s earns a 1.2-star rating from 10 reviews and 131 complaints, showing that the majority of reward program participants are dissatisfied with their earning and redemption experience.
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Never again!
I agree with other people, that this website used to be very nice. Now it's an absolute trash and not user-friendly. I've been with them for many years, so I know what I am talking about. Everything used to be easy and simple. Now it gets harder and harder. To earn points you will have to go through a lot of things and it's not worth it. It just a waste of time, nothing else.
Very disappointing.
Missing points
. On March 13, 2016 I had 51, 889 points. In April I went to redeem some points and there was only alittle over 4, 000 points in my account. I have been saving for a few years and never used any points. I contacted by email my points and on April 15 I heard from Dave [protected]@mypoints.endesk.com with a ticket #243487. On April 21 I got another ticket #238959. I was not getting my points reinstated and no satisfaction. I was in correspondence with my points also on May 24, July 30, Oct 24, Nov 3, Nov 20, Dec 11 and called My points and left a message in Dec, they have never responded back to my call. I sent info they requested and as of Jan 4, 2017 I still DO NOT have my points reinstated. I would like to redeem some of my points which I collected for all these years. But no one will help me get them back. They froze my account for awhile and now that I can check they are still missing.
American Addvantage Citibank card gave me a total of 53, 120 miles over the past few years when my husband was working.
He is retired and wants to change these miles into points. I was told by both Citibank and American Airlines that My Points could
do this for me. I have tried by phone and e-mail many times to get an answer but I have only been able to leave messages for the
past two months. I would appreciate a reply of some kind. I see there are many problems with My Points. I will have to advise Citibankd
and American Airlines if this problem continues.
Thank you,
Teresa and Roy Holcomb
teresaholcomb@outlook.com
I redeemed my points for a gift card of 50 USD and I never recieved, insted of I received this emai: As a standard procedure, our Compliance team is requesting your account to be verified by government issued ID. You can provide us with an attachment of a picture of your ID showing Country/State, Name and Birthdate. You can cover or block out any sensitive information on your ID, as long as we can see your picture, country/state, name and date of birth. The photocopy will be stored on our secure system and be accessible only to our Compliance Department. We will promptly delete the photo after we review it..
And later on I received this email: We apologize for the the misunderstanding. Please rest assured we are not requesting this information to scam or cheat our members. Our system has detected a non-residential IP and we will need to verify you as the account holder. This verification is to ensure the security of our members and the MyPoints community. We understand your privacy is very important to you and we agree. Your points and pending prizes will remain here if in the event you decide to cooperate with the verification. We apologize for this one-time inconvenience.
I will be crazy if I sent my ID and personal info, they will use it for bad.
They won't answer any of my attempts to get missing points that I am entitled to
I donated a said amount to operational smile back in April, 2016 and I was supposed to get 1, 000 points but i still haven't received them.i have e-mailed my points many times, tried to follow their directions for missing points but it always says it can't process it, try again later, i have tried that about 15 times, then i tried calling them and they won't take your call, they say to give your e-mail address and they will get back to you but they don't, also i mailed them a copy of my Amex bill where it showed my charge for this contribution and i never head anything from them.i am really upset with their customer service.
i would like to know what exactly you ill do with my complaint
Scam, Said I ordered point reward, Lost 4000 points
Tried to contact company. They entered a 4000 point reward for a 25.00 Amazon Card, that I did not ordered. On top of that the reward was worthless. The Amazon code was invalid. I tried to contact them several times. But they would not respond to me. I have been a member for over 10 years with this company, and this is how they treat me. They have devalued their points over the years. In the past 2500 points would get you a 25.00 reward. These people are uncaring crooks, only caring about making money for themselves, without rewarding their members.
reward points
I have been with Mypoints for a long time. I feel Mypoints just isn't the same after they changed the layout of their website. I have been having issues not receiving reward points after I have made purchases going through their website. My last three purchases I have not received any reward points. First of the three was purchased in early January of this year. I hate having to chase down my earned reward points. I don't have time for that. It's time the end our relationship and move on.
Refuses to award points
I signed up for AT&T U-verse through MyPoints on 5/3 under the premise of earning 10, 000 points. I then waited past 30 days for the points to be credited and they were not. I emailed customer service on 6/9 with a copy of my email receipt. I was told they would research it and credit my points within 2-3 weeks. Points still weren't rewarded so I emailed again on 7/22 and was given the runaround again. It is now 8/19 and I still have not been given the points that I rightfully earned. I can't believe how poorly this has been handled.
I was invited by United join MyPoints earn the welcome 750 United Miles in 2011. However, MyPoints never credit the 750 points and the excuse was checked by United, then they need to research and check. They have promised credit the miles within 4 -6 weeks and I was promised again another 8 weeks to receive, finally, I receive any miles since October 2011 until now. Today, my MyPoints account has been closed due to violation of our Terms of Service, the 15, 000 points have got. I have only one MyPoints account and did not do any violation to earn the points. I have sent several emails to the customers but NO response.
Monica
I am becoming more and more disappointed with my points, as I know for a fact that I am not always being awarded thepoints I feel I have coming to me and if this continues to happen I am about to sign off from my points even though I have been a member for quite some time now.
Mary L Ketelhohn
My Points doesn't deliver
I am a member of this survey group that has sponsor offers that earn points. I recently used "mypoints" survey to acquire DIRECTV. I went through the process "mypoints" instructed me to do. I even waited beyond the 30 day waiting period. When I contacted them (for asecond time) to inform them my points had not been awarded, they informed me that I did not follow the instructions and therefore no points would be awarded. This is a substantial amount of points that would allow me to purchase something of decent value through mypoints redemtion program. I am enjoying my DIRECTV but I would likke my points that I am entitled to.
It seems reasonable to say that MyPoints is a scam
MyPoints offers the opportunity to earn points for doing what you already do online: shopping, reading emails, playing games, searching the web, taking surveys, and more. Users can then covert those points to gift cards for stores and restaurants of their choosing.
However, upon reading the fine print, users will learn that no gift cards will be dispensed until they sign up for at least one “sponsored offer.” And of course these “sponsored offers” require credit card details. Again, as it is not advisable to divulge credit card information, it is not worth joining MyPoints.
There have also been a number of complaints about MyPoints mysteriously closing user accounts as soon as a payout is requested. Based on the volume and consistency of negative reviews alone, it seems reasonable to say that MyPoints is a scam.
I was a member for about 3-4 years until they shut down my account...when I had enough "points" for $200 in giftcards. I tried to communicate with their service team and got nowhere - no response, nothing. Wouldn't ever recommend them, go to swagbucks instead. Better system overall.
Frozen Accounts
My husband and I each have accounts with MyPoints. We each have our own login information and use seperate computers. All of a sudden they have closed my account and frozen his without any notice at all. We both had several thousand points that we have accumulated from purchases and email clicks. We would like our accounts restored and our points restored. They did send me an email once I inquired about this saying that I had violated the terms of service. It clearly states that the member can have only one account. Not that more than one person in your family can't participate.
The complaint has been investigated and resolved to the customer’s satisfaction.
A I have been a member of My Points for years my account was deactivated for niece playing on computer. I have verified my information date of birth face name etc. and still haven't had my account restored. I want my account and points I had back.
I have been with My Points for a number of years. I have redeemed points just fine until this past time. On Sept 11 I redeemed points for a visa credit card of that value. I never received it. Have emailed at least six times and get a response each time telling me it will be corrected in 10 days to 2 weeks.
I am frustrated. I took a lot of my time and used their clients to shop with frequently.
How can I get them to honor their contract?
"Signed-up" to use Mypoints. Went through all the steps of processing, began using features to rack up points. Points started to get high and ready to trade in for gift cards, etc. Logging in today revealed that my account had been canceled with no reason given. Mypoints is a scam... do not get sucked in! Rev. Dr. Andy Barr
I was invited by United join MyPoints earn the welcome 750 United Miles in 2011. However, MyPoints never credit the 750 points and the excuse was checked by United, then they need to research and check. They have promised credit the miles within 4 -6 weeks and I was promised again another 8 weeks to receive, finally, I receive any miles since October 2011 until now. Today, my MyPoints account has been closed due to violation of our Terms of Service, the 15, 000 points have got. I have only one MyPoints account and did not do any violation to earn the points. I have sent several emails to the customers but NO response.
Monica
I too had been a member for over ten years. I got tired of their attitude towards the customers. If it wasn't for us customers. My Points would not be in business. With the way they are treating people, it won't be long before they go out of business.
MY POINTS IS A SCAM.
I have been using Mypoints for several years now. I have an account, my sister, and my sons have accounts. Sometimes my sister will come over and use my computer to check her my points, as well as myself and my sons. I have gotten several gift cards through the years and have purchased things to get points. Today they shut my account down, my sons who live at the same address as me and my sister who does not live with us. We are individuals and it shouldn't matter if we live in the same house.
I cashed in enough points for approx $400 in home depot gift cards last Nov. I never received them. I have been emailing since to find out where my cards were (each time I cashed in points, I would write down the date and what I cashed them in for and as I received them, I would cross them off the list). From that point on, I started receiving emails telling me that they (mypoints) were looking into it and I would receive a response from them within a few days. When i didn't receive a response, I emailed again to have a response sent that they were busy and department looking into that may take 3 to 4 weeks to get back with me. Thats the only responses I have received. So in usual standard, I emailed again with the forward of all the previous emails asking where the cards were. Now I received a resopnse that because its been over 6 months since I redeemed the cards, they have no way of looking into the situation and they are sorry they can't help me. I am thinking of filing a complaint with the Attorney General of the state they are located in. Anyone else interested?
I am in a middle of getting my points credited. and I am shocked they are delaying it, and now I see why, right now I have about 10k points and I am suppose to get a credit for about 35000 points more. and they are delaying...if they close my account they wont know what hit them. I will make the same suggestion that i am going to take against them.
1) File a report with BBB online complaints
Mypoints address is : 525 Market St, 34th Flr
San Francisco, CA 94105
and also file a complaint with Attorney General of CA. report them as stealing your points and not letting you redeem them for GiftCards as promised. Also tell them you could have gone with airmiles or upromise that would have given you something in return, and that mypoints is a fraud. and they are stealing and misleading.
maybe Mypoints cut me because I didn't buy anything from their shops, but then that can't be because I've read here that other's did purchase stuff through Mypoints and still got told they violated terms
Here's what I wrote back to Mypoints after getting no real definitive answer of what I violated in their terms:
"I appreciate your quick response but you do not clarify just how I violated
your terms, I had my own email address for my account and basically just
read the Mypoints emails and did very few surveys, as I often didn't
qualify, but I do recall that Mypoints allowed other members of the same
household to also have Mypoints accounts so long as they had their own
"Email address, and yes, this would mean sharing of the same computer; so
why, after my 10 years being a Mypoints member would it be now brought to
my attention that I've violated your terms? when your terms, when me and my
family joined, did not specify that each member of my family had to use not
only their "own" email address but also a separate computer and internet
connection? Is this how I violated your terms after being a member of your
program for 10 years?
I feel offended by being accused of violating your terms when I felt I was
following them as specified when I first joined your program 10 years ago,
so I feel this cancellation of my account, and the accounts of my family, to
be unfair; you should have brought this to my attention 10 years ago so I
would not have wasted my time acquiring points, or clarified more clearly in
your terms what "I COULD NOT DO", which take forever to acquire in order to
redeem. And to say that I am now banned from your program is an insult,
being that I stuck with it for 10 years clicking on adds that you at
Mypoints obviously made money from, because without people like myself
supporting your program Mypoints would have failed years ago, so you should
be thanking me, instead of insulting me, for putting advertiser dollars in
your pocket."
Bad service
Some "friend" gave MyPoints my e-mail and I am being swamped in MyPoints e-mail. Can't stop their junk e-mail to me unless I first join then unsubscribe. If I join, I must first agree with a series of stuff that amongst which says that they may share some of my information (e-mail address) with some of their suppliers. I don't want this to happen as I will be put on another e-mail list. This is ludicrous, I want out!
The complaint has been investigated and resolved to the customer’s satisfaction.
Mypoints has turned into a spam and scam operation. They have not credited my account for several purchased made on their site and do not do anything about. They have made accessing my credits that I have impossible. I have been using their service for more than 10 years. I'm done with these scammers.
I ordered Directv also..10, 000 points, May 8th, never got them, ATT internet, never got the points...Netflix...still waiting. I emailed them and they gave me the run around...even after i provided proof. What a rip off!
I was invited by United join MyPoints earn the welcome 750 United Miles in 2011. However, MyPoints never credit the 750 points and the excuse was checked by United, then they need to research and check. They have promised credit the miles within 4 -6 weeks and I was promised again another 8 weeks to receive, finally, I receive any miles since October 2011 until now. Today, my MyPoints account has been closed due to violation of our Terms of Service, the 15, 000 points have got. I have only one MyPoints account and did not do any violation to earn the points. I have sent several emails to the customers but NO response.
Monica
MY POINTS IS A SCAM!
I've been a member of Mypoints since it's inception, over 10 years ago, and I went to log in to my account yesterday and got a mesage that my account was closed due to me violating their terms; I sent them an email asking what terms I violated and got a vague response.
I don't feel I ever violated their terms, which, when I joined alllowed for other members of the same household to also have Mypoints accounts, so long as they had their own email address, unfortunately not all families have seperate computer's to use and have to share.
To me Mypoints has slapped me in the face for being a long standing member, who obviously put money in their pockets when I read their advertsers emails.
If it weren't for their members, people who joined Mypoints, they WOULD NOT be where they are today, they would have failed years ago
Account arbitrarily frozen
Myself and 3 other members of my family have accounts with My Points. We all use the same home computer but with log in and out of our accounts each time, according to directions given to us by MyPoints. Each one of us has amassed enough points to receive several redemptions but the company arbitrarily froze ALL of our accounts saying that we somehow violated our agreement. However, they did not specifically tell us how or even send us a notice that they would take this action. We would like our accounts restored and all of our points restored.
I have gone back and forth on this. Look at visited, I have purchased 99% of the time. But under activity column it has letters not points.
I have been a member for 2 years plus. I used to could look to see what is my balance and pending. Not anymore!
Linda Patino
Has said that I am using more then 1 person which I am not. They have wasted a lot of my time and caused me to loose many dollars.
I completed survey for 170 points and was sent to the original surveyor's site, rather than MyPoints, so I did not get paid.
I have tried to submit a ticket, with a screen shot as required, four times. Every time the ticket disappears, and a notice to give them two days to get back with me pops up.
i put in for a 50dollar applebees gift card thay ttook the points but i never got my card the date was either may 31 or june 7 i use to get reward by email but i did not get it so i thought they where emaiing them now it is inpossible to get any answers why don't you have a phone number
My account was hacked and the person redeemed over $100 in giftcards and miles. I tried to reach out to customer service but I can’t reach anyone till 2 days. By then the points will be gone.
I am not allowed to collect points because of the error sent to me which is 02. Their error sent to verify my number change. So for a week now, I can do everything except collect. Can't seem to make a withdrawal as the amount goes up every time I try to withdraw. I want my earnings and them delete! https://photos.app.goo.gl/qCUHuUkQMJE9NiGq5
I been doing survies for about 10years .then all of a sudden I need acode to redeem my points and take suver. I brought a jitterbug flip 2 it's not acceptable
how do I redeem points and take surveyes? I have over18000 points
Iwant to rredeem them for 2 $50.gift cards
can you help me? thank you
I've changed email address, sent numerous requests to resend gift card to new address.
No response at all
October 14 2022
nursepeggysue500@gmail.com changed to nursepeggysue601@gmail.com...
What happens to my points...they just are deleted. I have searched the site to see why...and finally wrote customer service and got a non-answer. Guess for only the expenditure of my time and effort what can I expect? Will never be able to collect enough points to have it count!
I had the very same happen to me. I was going to use my points for gift cards. "Swag Bucks" started responding with a ticket number. Then sent an email stating this is the last communication.
Overview of MyPoints complaint handling
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MyPoints Contacts
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MyPoints phone numbers+1 (415) 200-4200+1 (415) 200-4200Click up if you have successfully reached MyPoints by calling +1 (415) 200-4200 phone number 0 0 users reported that they have successfully reached MyPoints by calling +1 (415) 200-4200 phone number Click down if you have unsuccessfully reached MyPoints by calling +1 (415) 200-4200 phone number 0 0 users reported that they have UNsuccessfully reached MyPoints by calling +1 (415) 200-4200 phone number
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MyPoints address44 Montgomery Street, Ste. 250, San Francisco, California, 94104, United States
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MyPoints social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all MyPoints contacts
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