My Vapor Store
reviews and complaints

I ordered from My Vapor Store more than 2 weeks ago, and they took my money, but I still haven't gotten my order. I've sent them 3 emails, but they haven't replied, and they don't even have a phone number to call.

I bought three packs of Phix Pods from My Vapor Store and when they arrived, all three had black liquid and tasted burnt. I can't use them at all. I paid a good amount of money for these and now I can't even use them. I sent pictures to the company like they asked, but I still haven't heard back from them.

I'm really mad right now because My Vapor Store hasn't sent my order or replied to my emails, but they sure did take the money from my account. This is my third time ordering from them, and it's the first time their website has messed up like this. I'm so annoyed and I just want my money back.

I ordered stuff from their website and they took my money but I never got anything. I emailed them a bunch of times and they only replied once saying they shipped the stuff. But when I checked the tracking, it said the postal department is still waiting for the item. It's been like 88 days and they still haven't shipped it. Now My Vapor Store won't even email me back.

I emailed My Vapor Store (MVS) a bunch of times askin' 'bout when a product gonna be back in stock. But dang, I never got no answers from none of them emails. So, I went ahead and ordered somethin' kinda similar to what I wanted, and I got 'em delivered. Ain't even opened the package yet. I tried lookin' on their website for an address, but couldn't find none. While I was doin' some research, I saw that MVS now got the product I originally wanted back in stock. Now, I reckon I wanna return them products I bought and get the ones I really wanted 'cause they're back in stock. Plus, I hope they gonna start communicatin' with me if I got any more questions in the future.

I bought a vape thingy from this My Vapor Store place. It wasn't what I wanted, so I got a return number from them. It was all sealed up and stuff. They said they give top priority to returns. I sent it through some shipping thingy on October 18 and got a tracking number. I still got the receipt from the post office, but I can't read it. They were supposed to give me a refund on my credit card for $47.74 plus tax. I emailed them a bunch of times, but they never replied. They have no problem sending me ads to buy more stuff though. I couldn't find a phone number on their website to call them. I've used them for a long time and never had any problems before. They can't blame it on the shipping act 'cause I sent it in plenty of time. I haven't asked the post office if they can help with the unreadable tracking number. I just want my money back, man.

I bought two iMini items from My Vape Store and they came as expected. But one of them broke after a few days without me doing anything wrong. I had to send multiple emails to My Vape Store before they finally gave me a number to return the item and a label for shipping it back. I sent the broken item back to them more than a month ago, but they haven't replaced it or given me a refund like I asked. They haven't replied to my last three emails and I can't find a phone number to contact them. What's really surprising is that I'm a returning customer, but they don't seem to care about my satisfaction or doing business properly. Right now, it looks like I'll just lose the money I spent on the item, and I'm glad it wasn't too expensive. But no customer wants to be ripped off.

Order date: 06/04 Order#: *** Shipping to: Tuesday Weinheimer

Items Ordered:
- Vaporesso *** Starter Kit - Rainbow [Coils:GT Mesh ***ohm Coil x 3pcs]
- Featured e-Liquids: None
- Featured Nicotine *** Pod Disposables: None
- Accessories: None

Price: $26.98
Status: Shipped

I was charged for the device and $*** for shipping. Additionally, I had to pay an extra $15 to send a defective battery for repair.

Automation for Jira commented:
Hi Tuesday ***, just wanted to let you know that we received your request. We're working on it and will fix your device as soon as possible.

Please send the defective product along with a copy of the proof of purchase, such as a receipt, credit card/bank statement, or email confirmation, to:

*** Service Provider
Attn: Vaporesso *** Service Provider ***
PLEASE CLEARLY *** YOU PACKAGE WITH RMA# ***
***

Unfortunately, the warranty people have stopped responding to me.

I ordered a GeekVape Aegis Solo 2 (S100) Starter Kit - Classic Black and a pack of 5 Zeus Atomizer Heads - Z2 - 0.2ohm on 4/12/22. It cost me $90.92. They said they shipped it via *** First Class Mail on 4/12/22. The tracking number showed that it was delivered to my front door on 4/15/22, but it wasn't there. It wasn't in my mailbox either. I complained to *** to find out where my package is, but they say it was delivered. I have cameras at home, and the mailman didn't come to my door that day. The manufacturer's website says I paid an extra $7 for an adult signature verification service, which means the delivery person should have gotten a signature from whoever received the package. I emailed the company because there's no phone number on their site, but they haven't replied. I want a full refund or a replacement because they didn't ship it with the adult signature verification label as promised, and I still haven't received what I paid for. I also disputed the charge with my credit card company, but I'll cancel it if My Vapor Store fixes this. I've ordered from them before, and I chose them because I've never had any issues and their shipping is usually fast and easy. But this is really frustrating.

I ordered an item from MVS in December *** because they claimed to have fast shipping. They sent me an email on Dec ***, *** saying that a label was created for my package. However, they didn't provide any information about when I would actually receive the parcel. It has been stuck in this status for 9 days now. Here is their response to my inquiry: "Dear Michael, Thank you for contacting us. I apologize for the inconvenience this has caused. We have found that many orders are stuck in the "Pre-Shipment" status for several business days. *** is skipping the initial scan to speed up deliveries. Usually, *** tracking shows the package as "Pre-Shipment" or "Arriving Late" and then suddenly changes to "Your order is currently out for delivery." *** has been facing challenges due to the impact of COVID-19, resulting in a shortage of staff and resources. The increase in online shopping has also contributed to major delays across the U.S. and internationally. Although the delays caused by *** are beyond our control, we want to assure you that we are in contact with *** for updates on the issue. We are closely monitoring all affected orders to ensure they are delivered as soon as possible. If you would like a refund, I recommend refusing the package when the mail courier attempts delivery. They will then return it to us, and once we receive the package, we will provide a refund. If you have any questions, please don't hesitate to contact us. Thank you for choosing MyVaporStore and have a great day! Sincerely, Henry | Customer Support" I contacted *** and they told me that they NEVER skip any scan, and a package will never suddenly change to "out for delivery." They also confirmed that they have NOT RECEIVED my package! All I want is my money back, but they refuse to do so!