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Fixya Complaints Summary

21 Resolved
3 Unresolved
Our verdict: Expect excellent service from Fixya. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
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Fixya complaints 24

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9:21 am EST
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Fixya people not being helpful

there is someone named http://www.fixya.com/users/ssimons47 and this is what we said to each other:
steve
Get over it we dont care here

Testimonial:
"I am over it but I just want to know how to help. And why do people not care here? That's not nice. People should care, and help. That would be nice."

steve Jan 03, 2019
we dont care because this website is for repair questions . did you get that yet? do not post your junk here again or you will be banned

Queenie Goldstein Jan 04, 2019
it can be for anything (and I do get it! don't you get it?), not just repair questions and some people do care. Why would I get banned for asking for help? That isn't right and its not fair. You should get banned because you say mean things to others and sometimes you are unhelpful. I am sorry but its true, and you cant stop someone for posting questions for help on here. You can ask anything, about electronics, engeneering, or whatever. it doesn't have to be about the same thing.

Can you ban him or suspend him please?

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6:33 am EDT

Fixya Waste of time

Completely useless website. You can ask a normal serious questions and get some dumb answers. This site is full of people who just want to get some fun and they will spam your answer with some ridiculous junk. There are many other great places to ask questions. Fixya site looks really great and modern, but it seems like owners do not care what is happening on the site. In my opinion Fixya is a total waste of time.

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5:58 pm EDT
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Fixya Fake Responses

While searching into a washing machine problem online, www.fixya.com had numerous "hits", which showed the washer model # and problem I was searching. I looked at at least 8-10 of the supposed "results" and none had anything concerning what I searched. Sensing BS, I searched again, using a model number that did not exist for my brand of washing machine and got numerous results again.
Then I searched words and sentences that didn't make sense, using that same fictitious model #. Again the results had the words I typed and the fake model#, clearly the site is just picking up whatever I typed.

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Is Fixya legit?

Our verdict: Fixya has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Fixya's position as a benchmark of trust and quality within its industry. Users and clients of Fixya can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Fixya earns 91% level of Trustworthiness

Perfect Trust Endorsement: Fixya achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

By resolving 87% of 24 negative reviews, Fixya is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

Fixya.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Fixya website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Fixya.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Fixya.com you are considering visiting, which is associated with Fixya, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several mixed reviews for Fixya have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

Fixya website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Multiple low-rated websites are found on the same server. There could be such as technical issues or poor website optimization. To determine if the websites are part of a scam, it's important to review them and look for signs of fraudulent activity.
  • Fixya protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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6:22 pm EDT
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Fixya website

This website says they have experts who can help answer your questions, supply manuals, etc.. I have used them twice and receive very unsatisfactory answers to my questions. When I ask follow up questions I do not get answers. They force you to give them a rating before allowing follow up questions about original question. Today when I tried to sign in I had forgotten my pass word. Three times and 2 hours ago I asked them to send me information about resetting my password. They keep telling me they have send me this information to my email addres but I still have not received it. This is a sham. Do not subscribe to them. They do not even give you corrct informatin about changing your password so you can make use of their so called experts.

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9:19 pm EDT
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Fixya poor information, refused to give refund

Received very basic information from "expert" . When I explained I was well past his info in the logic tree, I did not get a reply. Went to another sight, got an immediate response. Info was spot on . Problem solved . Requested fixya to refund my $20.00 . First I was told I had not been charged, (false) Then after contacting them two more times I was told they were unable to understand my question. I dont believe they are a reputable business, WATCH OUT!

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Louis Sing
, US
Aug 02, 2019 3:58 pm EDT

My name is Louis Sing. 38 Scarlet Oak Circle.Palm Coast, Fla. 32137. My order is [protected]) it arrived incomplete 60 days later. One pair of pants is missing. I received 4 shorts instead of 5 like promised. Buy 4 get 1 free. Size is too small. In fact 2 sizes might fit. No return address. Tried to get my refund by sending back the merchandise. No place to send it. Also no bill or receipt.if it was earlier I would had cancelled my order with AX .they have a website: reply@emailcxs.com but I keep getting mailer-demon . I would like someone to answer me back. I want to send the merchandise back for a return. Also I would like my $99.96 back. Please answer my e-mail. I order from Germain.myshopify.com

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9:09 pm EDT
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Fixya impossible to get answer to question

Having requested information on how to obtain help for a wine cooler repair, they requested that I pay $38.oo before they could check on my appliance and get back to me . Since 18th August, I have been back and forth trying to obtain the offered help, to no avail. Whenever I am able to check in, I am requested to pay an additional amout in order to obtain information. Now they tell me to check my request "on line" with a request access key. This leads nowhere and on reaching FIXYA again, I am asked to send any email I may have used on their site: Full name of credit card owner: exact date and amount of each charge: the last four digits of my credit card.
They will investigate my querry further once they receive the above information, giving me no return address to reach them.

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10:30 pm EST
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Fixya bill credit card and wont let you unsubscribe

They offer to give you professional advice if you sign up for a free 30 day trial and tell you they will charge you $9.99US per month if you do not cancel in the first 30 days. You need to give them your VISA number before they will give you the so called professional advice. I have tried to unsubscribe 15 times now and they wont let me sign in.

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5:29 pm EST
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Fixya Refusing to pay registered experts

I'm only going to share the details of my experience with fixya.com consulting services and not my opinion. Fixya keeps a daily record of how much money is earned by its experts located on the account activity page of each experts profile. At the experts desire, they may quickly see how much money is gained from one day to the next day. Before joining the fixya consulting team, I understood according to the expert agreement I could provide either free or charged fees advice. Fixya sent me documentation that I would not be paid till after 60 days of continued supp0rt. At this time, I have 110 days of support with the company and have not seen a single penny in my account. I send emails, mail correspondence, phone calls, and the company states that I never existed as providing support on their site. Needless to say, I kept daily print outs of each problem solved. I solved over 1500 paid and none paid questions. Fixya charged each customer an average of 5 dollars per question so that means they charged 1500x5 = $7, 500 to paying customers and never sent me a dime for my work. I have proof of the work I did as I already know they actively delete expert accounts and simply state they never worked for fixya. I have teamed up with 10 other experts who have experienced the same issue with the company for a combined lawsuit. Should you wish to join, simply google this message on the web.
Thanks Fixya, your honesty is very much appreciated!

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Update by fixya48
Feb 01, 2011 5:32 pm EST

I would never give my time that fixya dot com, they are the most dishonest company I have ever come into contact with.

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gopakumaarg43
, IN
Aug 05, 2012 1:11 am EDT

I disagree with statement, that Fixya do not pay to their experts. It might be right, that at present, they have stopped all the paid problems. I'm from India, and I've been Fixyas' premium experts list, and was able to earn more than $3000 within 11 months just before they have turned the site a free one. I did get all my earnings directly to my bank account here, within the 4th working day of every month. They have opened an account in my name with Payoneer, and will transfer all my earnings monthly to my account with Payoneer, and within 24 hours, Payoneer will send it to my bank account here, and I did withdraw it by any ATM in India, and I did. I've got an earnings, not less than $250 every month since September 2011. So never blame this company. it is a very trusted one. Even now, I'm working with them, in nickname Gopakumarg43. OK.

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Jryc
Spring Hill, US
Sep 29, 2011 3:35 pm EDT
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WOW
- basejumper12
- grandslam43
- johnnybeblack

You really got tore up here! I guess you won't be posting anything else like this here anymore...

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FixYa Expert
, US
May 04, 2011 6:28 am EDT

I should add to the above that you have to maintain 80% or better in ratings to get and or maintain a badge.

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FixYa Expert
, US
May 04, 2011 6:25 am EDT

Liars like the person who started this complaint up top are really a bottom feeders looking for something for nothing. I read every one of these complaint boards in regards to FixYa before going over and trying FixYa. So now my experience. No regrets what so ever and I encourage anyone who wants to help others and make some cash while at it to go over to FixYa.com and get started. The rules are clear. So when you click the little "agree" box make sure you agree to the terms. There are many areas you can choose to provide solutions in from health and beauty to mechanics. So I signed up to the FixYa sight and started answering the required free questions. Some may say "why should I work for free" well outside of the fact that is part of the rules why should FixYa pay someone when they know nothing about them? Once you answer a few questions in a certain area you get a badge. Once you gain a badge you can apply for Expert status and start answering premium questions. If your a jagoff that answers questions with try Goggling "x.." you won't get far. So it took about a week of answering free questions thoroughly and accurately and I received a badge. I applied for Expert status and 4 days later was approved. As with any site questions arise. I have received a helpful response to every questions I asked from both the experts@fixya.com e-mail and Lauren. Fast forward 6 weeks from the first day I offered a solution on FixYa, paycheck. No hangups and it was what it was suppose to be. And I am still offering solutions and still earning money. So this is my experience with FixYa.

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Mike2112
Springfield, US
Feb 06, 2011 6:00 pm EST
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@Fixya Premium Support,

This persons had the following accounts:
- basejumper12
- grandslam43
- johnnybeblack

Suggest you read the rebuttals associated with this complaint and/or get Lauren to fill you in. She is fully cognizant of this persons activity (or lack thereof).

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Mike2112
Springfield, US
Feb 03, 2011 5:04 pm EST
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When I first read this report, I believed this person to have made an erroneous assumption on the way things at Fixya worked. While that may be true, I did show professional courtesy by trusting that he had indeed made a large investment in time without anything to show for it.

My mistake. One I won't repeat.

He claims to have supplied 1, 500+ solutions.

He claims an investment of 110 days supplying said solutions.

I could say that these are exaggerations, but that would be stretching the truth. Something these numbers have nothing in common with.

How about 112 solutions.

How about 1 day. That is one twenty-four hour stretch

Unlike the author, I am going to cite my sources

His username is Basejumper12. Have a look. See for yourself.

http://www.fixya.com/users/basejumper12

Member since Jan. 2011.

Since today is February 3rd 2011, I think we can safely consider the 110 days he mentions to be fiction.

112 Problems Solved.

There goes the 1, 500 solutions he claimed, fiction.

If you check his first solution and his last solution for when they were posted, they differ by a single day. Confirming the 110 days to actually be one day. Another false statement, fiction.

As stated, one has to apply for and be granted premium access before any money can be earned. A process that can take two weeks or more (there is a backlog).

It is not possible this person had premium access before his single day of answering questions had come to a close.

It is therefore not possible that this person ever laid eyes on a premium, much less answered it.

It is therefore not possible that this person earned a dime at Fixya. As far as his claims that Fixya refuses to pay registered experts, they are totally without merit. Fixya owes him nothing.

This person admits he received documentation that he would not be paid until after 60 days of continued support.

Yet this persons account was active for less than three days before he began with the groundless accusations. They started in the Fixya lounge

Comment by basejumper12

January 28, 2011 11:31 am

FIXYA.COM IS A RIP OFF AND THEY ARE ALL OVER [redacted].COM SEARCH FOR YOURSELF. THEY DON'T PAY! CHECK YOUR ACCOUNTS AND GET ALL THE MONEY YOU HAVE COMING QUICK BEFORE THEY DONT GIVE IT TO YOU...

Then he created at least two more accounts. An act that violates the the Fixya terms of service. The user names are grandslam43 and johnnybeblack. How do I know they are the same person? He used them each to post the following:

Comment by grandslam43

February 01, 2011 6:32 pm

I'm only going to share the details of my experience with fixya.com consulting services and not my opinion. Fixya keeps a daily record of how much money is earned by its experts located on the account activity page of each experts profile. At the experts desire, they may quickly see how much money is gained from one day to the next day. Before joining the fixya consulting team, I understood according to the expert agreement I could provide either free or charged fees advice. Fixya sent me documentation that I would not be paid till after 60 days of continued supp0rt. At this time, I have 110 days of support with the company and have not seen a single penny in my account. I send emails, mail correspondence, phone calls, and the company states that I never existed as providing support on their site. Needless to say, I kept daily print outs of each problem solved. I solved over 1500 paid and none paid questions. Fixya charged each customer an average of 5
dollars per question so that means they charged 1500x5 = $7, 500 to paying customers and never sent me a dime for my work. I have proof of the work I did as I already know they actively delete expert accounts and simply state they never worked for fixya. I have teamed up with 10 other experts who have experienced the same issue with the company for a combined lawsuit. Should you wish to join, simply google this message on the web.
Thanks Fixya, your honesty is very much appreciated

Look familiar?

He then posted here and on [redacted]s

I don't pretend to know what sort of entitlement issues are at play or what this person is trying to accomplish by posting such easily refutable statements as fact, nor do I care.

I believe I have proven his claims to be groundless, his word to be worthless and sufficiently discredited him to the point where any further statements made should be considered false until proven otherwise.

If he posts at all the only acceptable content is a retraction of his false allegations, an extremely humble apology followed by a long silence while fading into obscurity.

I appreciate the opportunity this site provided in allowing me to set the record straight

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Mike2112
Springfield, US
Feb 01, 2011 7:58 pm EST
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Let's see...

I'm only going to share the details of my experience with fixya.com consulting services and not my opinion.

(OK. Again, let's see)

Fixya keeps a daily record of how much money is earned by its experts located on the account activity page of each experts profile.

(The records are monthly, updated several times a day. But, yes your meaning is understood.)

At the experts desire, they may quickly see how much money is gained from one day to the next day.

(Yes, the cumulative totals.)

Before joining the fixya consulting team, I understood according to the expert agreement I could provide either free or charged fees advice.

(There are free question and there are premium questions. You must qualify for premium access before you are able to answer the paid questions. This statement is true only after you have been granted premium status)

Fixya sent me documentation that I would not be paid till after 60 days of continued supp0rt.

(Once you are answering premium questions, if they get accepted, the amount you earn begins to accumulate. Once that amount totals $50.00 or greater for a month, you get paid that amount the following month. So you will likely not be paid until after 60 days of continued 'Premium' support)

At this time, I have 110 days of support with the company and have not seen a single penny in my account.

(Have you applied for and been granted premium status?)

I send emails, mail correspondence, phone calls, and the company states that I never existed as providing support on their site.

(Support or Premium support?)

Needless to say, I kept daily print outs of each problem solved.

(Yet, you needed to say it.)

I solved over 1500 paid and none paid questions.

(Only the paid questions count. How many of those?)

Fixya charged each customer an average of 5 dollars per question so that means they charged 1500x5 = $7, 500 to paying customers and never sent me a dime for my work.

(I believe you have strayed back to opinion-land on the $5.00/question. Cite your source. Your calculations are based on conjecture)

I have proof of the work I did as I already know they actively delete expert accounts and simply state they never worked for fixya.

(While you may have proof of the work you have done, once again you have made a statement of fact without proof to back it up. Therefore it is reduced in rank to opinion.)

I have teamed up with 10 other experts who have experienced the same issue with the company for a combined lawsuit.

(That's special. Is class action the term you were looking for?)

Should you wish to join, simply google this message on the web.

(Pass)

Thanks Fixya, your honesty is very much appreciated

(Did you actually read the FAQ's ? Should an Attorney actually accept your case, I wouldn't waste too many resources on what is sure to be a sizable retainer followed shortly thereafter by an even more sizable sense of disappointment. But good luck to you...)

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4:47 pm EST
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Fixya Rip-off

I ASKED FOR UNLOCK CODES FOR 2 CELL PHONES -THEY ARE WERE UNABLE TO PROVIDE ME WITH THEM AS THEY CLAIM-SEND YOU TO SITES WITH ALLEGED FREE CODES TO YOUR PROBLEM BUT THEY ARE JUST A LOP SYSTEM IN WHICH YOU GO ROUND/ROUND IN CIRCLES UNTIL YOU GIVE UP-BUT NO REFUNDS EVEN THOUGH THEY CLAIM YOU CAN ASK AS MANY EXPERTS AS YOU LIKE UNTIL YOUR PROBLEM IS SOLVED WELL MINE IS NOT YET -AND THEY ARE VERY RELUCTANT TO GIVE ME MY MONEY BACK- SCAM OR WHAT
aNDY

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Update by aNDYTORO
Feb 01, 2011 10:45 pm EST

oh and by the way i got my phones unlocked - here in Spain for 10 euros each no problem - so fixya is the rip-off as they charge soooooooo much
o'k
Andytoro

Update by aNDYTORO
Feb 01, 2011 10:43 pm EST

o'k sorry people, but they gave me a refund no problem - sos ask again
Andytoro

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Bob_H
St Thomas, CA
Feb 01, 2011 8:03 pm EST

You should have emailed lauren@fixya.com directly

She has infered in the past on the internal forum that she does not want to give out refunds and did at one point try to persuade expert to tr and defer from giving such as yourself any direct information about refunds.

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Fixya invasion of privacy

I am reporting this “service” as being potentially destructive. I have a number of warnings from Norton AntiVirus that the IP address of 192.168.0.50which was traced back to FixYa.com has been making attempts to hack into my computer without my authorization ever since I worked with one of their ‘Experts” on 11/30/2010. I made the horrible mistake of allowing their "Expert" to have access to my computer. After enduring a sales pitch for a $300.00 annual service I informed FixYa that I only paid $350.00 for the brand new laptop and saw no sense in spending nearly the same amount for their technical support. The "Expert" then tried to sell me on a $30.00 package, at which time I disconnected the Internet hookup and restarted my computer. Within three days I was warned by Norton AntiVirus that "Norton has stopped an attempt to access your computer, " with one of the risk factors being "high." I traced the IP address given back to FixYa.com. Their "service Experts" have access to a person's computer even after a person disconnects the line, and they make full use of it.
I intend to file formal complaints against this "service” for these illegal and unauthorized attempts to hack into my personal information. I intend to warn people through blogs and possibly even my media contacts about how I sought their help and their company has made repeated attempts to attack my system. All of this information is documented in my Norton Antivirus profile. They will be hearing from me again.

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Mike2112
Springfield, US
Mar 14, 2011 10:57 pm EDT
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Comment on 2w3's post:
Someone who knows their limitations on a subject is not inept.
Attempting to operate, fix or otherwise do something without skill or knowledge in that particular area of expertise might be considered inept.
For instance, you picking that IP as in house demonstrated certain knowledge of networking, yet from your post, one may still consider you socially and grammatically inept.

Just saying, read between the lines

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2w3rtf6mdftr6
, FI
Mar 14, 2011 7:41 pm EDT

Note the address 192.168.0.50 is possibly your own computers ip address, or another computer in your house. This is a private ip range that is reserved for your own computers in the house, these addresses are not public, your so called attack did not come from outside your house.

You are paranoid and technically inept to trace any kind of so called "attack attempt" to your computer.

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Bob_H
St Thomas, CA
Feb 26, 2011 1:36 pm EST

Again I strongly suggest you place the experts name in the public domain as a warning to others who may use fixya.
Experts like this are often still allowed to practise on Fixya who I am afraid dont always operate an open policy with regards to poor experts and it can take up to a year for them to deal with these types of person.
Such experts could harm not only your computer but many others before being brough to book.
Access to computers in this way should only be from a fully qualified tech that you trust implicitly as your personal information is also at risk.

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Mike2112
Springfield, US
Feb 01, 2011 8:27 pm EST
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While it is easy to hold fixya responsible, it is an individual outside fixya that is actually to blame. This person abused the trust of both yourself and the fixya site. Don't let the issue drop with this one complaint.

Someone attempting this type of activity gives all legitimate experts and the site itself a bad name. I would very much like to see that the perpetrator gets what is coming to him. I'm sure you do to.

For that to happen some cooperation needs to occur. The sharing of information. Nothing personal about you. But as much as possible about the 'Expert' that you had contact with.

Necessary info to to track this person :
The Expert name is indeed the key.
The name you used on the site would be helpful, but not critical.
The date of initial contact/ when the session occurred.

The more info the better.
Let's get who is really responsible.

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Bob_H
St Thomas, CA
Feb 01, 2011 8:00 pm EST

I would be very interested to have the name of the expert in question

When you do a support session with Fixya you have a log of the session also known as a transcript.
That may be very useful in getting to the bottom of this and if you dont have it there is still a copy over on FixYa.

BTW the IP you mention is not actually a Fixya one but that of a remote hookup from the expert direct.
The IP also translates into an INTERNAL netwotk Ip that could come from a thousand locations.
The expert name would be the key here

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Fixya Rip Off Experts

I, too, thought I would have a chance to decide whether the answer to my Auto AC question was viable, and thus worthy of payment. I was charged without ever having access to a solution for the problem. Upon my first contact, they said that an "expert" (LOL) had responded within three minutes, though I never received an email telling me so. When I logged back into their website, no such answer existed for my question. They assured me that a refund was issued, because I wasn't "happy with the answer, " and that it was issued in "good faith." A month later, I still have not seen the refund credited to my account. Subsequent emails still allege that a refund was issued, and the most recent email requested that I "verify with my financial institution, to see that a refund was issued." Like most people, I don't have to wait for a monthly statement to see such a credit to my account. With instant access to it, I can see that I have never received a refund for the "Help" that they gave me. Still fighting this one!

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Fixya Charges..

On Oct.27, , 2010 I called to them for assistance and the first thing they asked for was my credit card number. To which I complied. I did not get to talk to anyone and I was disconnected. The charge has been paid by my credit card. I have sent them some emails but they are undeliverable. I called their phone number and it says to send questions to www.support.fixya.com . But I am getting a notice that the mail is undeliverable. I do not mind paying if I am given a service. But this people did not provide anything. I did not even get to say a word to anybody.
wallace alaniz
email: [protected]@hotmail.com

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Marilyn Allegretti
Ocala, US
Jul 01, 2011 7:54 pm EDT

I have had problems with this outfit taking money from my account ($9.99) per month. When you try to call them, the have a recorded message saying to send an email to ( cancel@fixya.com) but that is not a working email address.
I left them a message on their partnering #2 and told them I did not appreciate them removing money from my account, as I am a senior on a fixed account.
Can you help me with this problem. I have contacted my bank about this matter also.
This is on my bank statement.

kitfox@cfl.rr.com

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S
10:55 pm EDT
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Fixya scam and expertise

With all the complaints I have researched over the past few days, I feel the need to elaborate on a few things. Any website of this kind will have people claiming qualifications, after all Brad Paisley wrote a song about it. In defense of TRUE experts on the site, a degree or formal training is no comparison to years of hands on experience and knowledge (i.e., the first person the DOD documented with an unmeasurable IQ dropped out of college). I myself have worked on all makes of automobiles for 35 yrs, never in a shop and as a hobby and have been the top Guru on the site for several days in a row until I visited a scam site about Fixya while logged into fixya and my account was no longer accessible. If you carefully read their terms and conditions, let me translate into my layman's terms for you: they have the ability to legally take advantage of anyone joining their site, PERIOD! They have stipulations that make almost anything violate their conditions (EVEN LOGGING IN FROM ANOTHER LOCATION/COMPUTER OR SHARING A PERSONAL STORY CONCERNING YOUR QUESTION/ANSWER). The experts will always be burned for money without exception, the client's perception of being scammed will vary by who answered their inquiry and most of all by the way they asked the question/described problem and their knowledge and ability to comunicate/comprend the answer. My best advice is to BOYCOTT FIXYA! Allow me to sum it all up in this:
You are paying FIXYA to allow someone to attempt to help you or you to help another.
THAT IS ALL THEY ARE! I CAN THINK OF A MUCH BETTER SPELLING...

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emissionwiz
Concord, US
Oct 21, 2011 7:36 pm EDT

I am Fixya.com expert and I have 30 years of hands on experience in my trade, I share this mostly for free but do accept "Pay" requests in the Premium question part of Fixya. So your claim that all the experts are bogus is pure slander. Do you have some kind of chip on your shoulder? Stupid is as stupid does? This seems to apply to your claims in this case..

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Bob_H
St Thomas, CA
Feb 01, 2011 8:08 pm EST

You have to remember that FixYa is a business and is in the process of making money.

That said many complaints are swept under the carpet from both the client side and the expert side of things.

Person in charge of that sweeping brush is lauren@fixya.com

Now in addition they are trying to make things better by the introduction of a higher level of expert known as PRO/ELITE and this may be an aspect will help FixYa get rid of a multitude of what are commonly known as BSE (bull [censored] experts). i wish them luck with that program

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B
10:59 am EDT
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Fixya SCAM

Paid for Premium service (What a Joke). My expert (with 9 other Refrigerator experts there) quickly got me to agree to excepting a manual listing all of the causes and testing procedures. I received the manual and it was the wrong one. They do not respond back! CHECK OUT HOW THEY WORK SO HARD TO GET YOU TO SIGN OFF. DON'T PLAN ON HEARING BACK IF YOU DO.

techbuster:I read your question.
tll:Hi we have an Amana asd2662hrw that is cold on the freezer side but not on the frig side
techbuster:Ok fine...
techbuster:Did this problem start all of a sudden or gradually?
tll:Hard to say. just noticed it
techbuster:Ok fine.. How old is your refrigerator?
tll:6 yrs
techbuster:Ok fine..
techbuster:Any history of problems ?
tll:None
techbuster:Is the door seals fine?
tll:Yes
techbuster:Ok fine..
techbuster:How handy you are in working with the internal parts of the machine?
tll:we did notice that the frozen side everything is more solid
tll:yes I am
techbuster:Ok then i will tell you what the problem can be and how it can be rectified
techbuster:Check if condensor fan is running..
techbuster:Check if there is any restriction of air flow..
techbuster:Do you have experience in doing them or do you need an manual?
tll:air is coming out of the back ventd
techbuster:Ok fine..
techbuster:Check if condensor fan is running properly
tll:how can I tell?
techbuster:Disconnect the unit from the power source.
techbuster:Remove the insulated cover from the rear of the cabinet.
tll:done
techbuster:Disconnect the condenser fan motor lead connector on the motor terminals.
techbuster:To remove the lead connector from the condenser fan motor, grasp the connector with your thumb inserted between the connector and the locking lever.
techbuster:Pull the connector away from the motor.
techbuster:Attach a 115v test cord to condenser motor and plug into a power source. If the motor fails to operate, it is defective and must be replaced.
techbuster:Test the voltage also
techbuster:Do you want an detailed manual which tells you how to check each and every aprt?
tll:That would be great
techbuster:Please give me your e mail address
tll:
techbuster:On its way...
techbuster:Just a reminder... Please do spend a minute for me before ending the chat when you have finished your queries...Just a reminder...
techbuster:It is an detailed manual on how to check each and every part in your refrigerator and how to replace it
tll:When I end the session am I done or can I contact you again with questions if I have one?
techbuster:It also indicates what all things can be faulty in the trouble shooting section
techbuster:Yes you can come and post yuur comment here itself and i will respond to it..
techbuster:Any more queries that i can help you with?
techbuster:Just spend a minute for me please
tll:Thats it for now
tll:what do you need?
techbuster:Are you satisfied with this interaction you had with me?
tll:I will be if I get this running
techbuster:If you donot have further queries Please end the chat through END SESSION tab on the right side of chat window... And if satisfied please donot opt for further expert advice..Thank you.
techbuster:If you opt for further service it means i am not helpful.I will not be given any credit for spending my time if you opt for further service.
techbuster:Please end the session as i have guided..
techbuster:You can even contact me through email
tll:How?
techbuster:I have sent you an mail from my mail address only..
techbuster:First try contacting by posting your comments here.. If i dont respond then come in through my e mail
tll:Thanks. If I end my session I can still post?
techbuster:Yes you can
techbuster:Please end the session as i have guided..
techbuster:Then only you can post..
tll:I will
Comments:
Jul 31, 2010 - tll: Wrong manual was sent. ASD2622HRW not listed
Aug 01, 2010 - techbuster: The way to test the compressor is common as such described there..

SAVE YOUR MONEY

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Valerie
Valerie
, US
Sep 02, 2008 9:43 am EDT

I have been an expert with this company for the past 6 months. Recently they changed system and they not paying me for un-rated live chats. I mailed the community manager Alex several times but not got response. According to the Payment program un-rated are assumed solved and the expert is credited with 6$. But some of my sessions are 1 month old and they don't want give a damn.

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tomv
cincinnati, US
Apr 01, 2010 8:23 am EDT

"experts' try to troubleshoot issues they know NOTHING about. No refunds!

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Fixya Guru
, NZ
Jul 11, 2011 11:04 pm EDT

I have studies the conversation and conclude:

Techbuster is correct - the inspection/diagnostic process for this complaint is common to several models.

This is the reason he has sent that service manual - whilst not specific to the ASD2622HRW, the diagnostic process described within the service manual will apply to the ASD2622HRW.

Tll is very lucky to have received a $40 service manual at no charge !

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prosebush
Toronto, CA
Jul 08, 2011 9:18 pm EDT

@ FixyaExpert

You so strongly defend Scamya that one might get the impression you are directly on their payroll or seriously trying to be. I am not a member nor have I ever requested so called expert advice from Gotya. When their site was returned through something I was researching on Google, I decided to research Screwya from the sidelines and low and behold, they rank right up there with 'Review' websites, as warped and one-sided as it gets.

I'm now wondering how much you earned at their site when you spend so much time in here bashing everyone who does not buy into your spin.

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Rachris
La Marque, US
May 04, 2011 6:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Someone needs to start a class action suit. I am an expert who also is getting ripped off. They don't want to pay, they say the customer denied payment or whatever. How do you know if te payment was denied? You can not contact the customer.

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FixYa Expert
, US
May 04, 2011 6:04 pm EDT

That's a bunch of BS. I have several chats. Some rated and some not but all ACCEPTED and all paid out as the time comes tp pay for chats and solutions.

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2pages.co.uk
Warrington, GB
Mar 29, 2011 12:22 am EDT

Its not only that, I thought I would give fixya a try as I'm a 25years in the business IT analyst, there are very few paid questions on there, and I have now answered about 10 paid ones, and I have not been offered payment for any, everytime it comes back that the person never claimed their answer.

and heres a free fixya answer to sajkhaksjfh
" I wonder why, whenever I use a search engine to find information, that stupid site is there with the first 10-15 results. Why is that?"
Its because you must have clicked it a few times, googles gone inteligent now, if you keep going to a site it thinks you like it, so whenever the site contains reference to the subject you search, google thinks this guy likes fixya, I'll put the fixya results at the top...solution, clear your browsing history files, and never visit fixya again.#
Thats $5 please ;)

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LINDA CLARKE
Pinellas Park, US
Feb 16, 2011 11:20 pm EST

I needed a manual for the 2nd-- hand microwave I bought from someone. I wasn't looking for "fix ya"
(in fact I never heard of them before) but somehow thru my searching I ran into "fix ya". Stupidly I paid the $20 with my debit card thinking they were going to send me a manual. Well the charge went thru my bank but I never received anything. Meanwhile I got the correct address for the manual and they sent it to me free of charge. I just tried to call them for a refund and all the taped message told me was the web address to go to for fix ya. I want my $20 back and now I am worried because they now have my bank card information. I don't know what to do.

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sajkfhaksjfh
, US
Oct 11, 2010 7:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Fixya.com is so worthless. I wonder why, whenever I use a search engine to find information, that stupid site is there with the first 10-15 results. Why is that?
There is never any information on that site regarding my search so why am I getting results to it?

This kind of search engine link farming should be punished and all results removed.

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sajkfhaksjfh
, US
Oct 11, 2010 7:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Fixya.com is so worthless. I wonder why, whenever I use a search engine to find information, that stupid site is there with the first 10-15 results. Why is that?
There is never any information on that site regarding my search so why am I getting results to it?

This kind of search engine link farming should be punished and all results removed.

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J
11:27 pm EDT
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Fixya it's a joke!!

Thank You!
We're glad you were able to solve your Problem.
Please tell us about your experience with spacredit

150 Characters Left Done

Technical Support, Instructions & Repair Service

Chat session in progress.
When you are done, click "End Session" on the lower right corner.Hi. I am spacredit and I will be assisting you with your problem.
jrgordo100 says:
ok
spacredit says:
hi
jrgordo100 says:
thanks,
jrgordo100 says:
hi
spacredit says:
can you state the question AGAIN
jrgordo100 says:
what do you see as the problem?
spacredit says:
can you just give me the exact thing you are experiencing now
jrgordo100 says:
I wrote it all up in the first statement...want it again?
spacredit says:
yes please
jrgordo100 says:
mower will not keep running once started...please read the problem in my first statement.
jrgordo100 says:
Model 10685, Lawn Boy
spacredit says:
i can not cause its go off my screen
jrgordo100 says:
omg
jrgordo100 says:
can I get a refund?
jrgordo100 says:
it said you were reviewing the question
jrgordo100 says:
while I waited
spacredit says:
ok
spacredit says:
done worry about it
spacredit says:
first, Since you said it does not keep running, have you done troubleshooting for the mower?
jrgordo100 says:
spacredit...you can read all that I wrote, all the troubleshooting that I have done, I want you to read what I have done
jrgordo100 says:
please read it or please refer to another Lawn Mower Expert
jrgordo100 says:
Im nnt trying to be difficult, I don't see why I need to retype all that is rite in front of you
spacredit says:
what kind of mower is yours, is it a lawnmower, craftman mower, or riding lawn mower.
spacredit says:
k
jrgordo100 says:
you are not reading, scroll up, you will see the answer.
spacredit says:
ok
spacredit says:
just cam down ok take it easy
spacredit says:
ok, can i give the low down of thing you need to check to be sure you have not check it out?
jrgordo100 says:
Im looking for the next step in troubleshooting this problem. If you have the next step, then yes
spacredit says:
ok
jrgordo100 says:
have you been able to read my opening problem/statement that I typed/
jrgordo100 says:
?
spacredit says:
you what in other to save time, let me give you some links to help you out as a guide for you to really check the problem and get a solution fast cause a got other client waiting.
spacredit says:
ehow.com/how_2308606_troubleshoot-lawnmower.html and essortment.com/home/lawnmowertroub_sxlb.htm.
spacredit says:
when you get into the link read properly and get back to me ok
jrgordo100 says:
Spacredit, I need the information on how to contact FixYa before I go to these links. I will need a phone #. Thank You.
jrgordo100 says:
are you there?

I was Charged the $19.00 plus change

spacredit (Wiz)

Expertise:, 2 Way Radios, 35mm SLR Cameras, Air & Compressor Tools, Air Compressors, Air Conditioners ...

5 Power Lawn Mowers Experts

Are you sure you want to navigate away from this page and end this Chat Session? If you leave, you will not be able to reconnect your Chat Session.
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Click below to end this session.
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If you need further assistance and would like to consult another expert, click here.

When You Know You Don't Know, Then You Know.
Buzz

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ex expert
Lebanon, US
Jun 25, 2010 6:59 pm EDT

your were one of lucky ones John, most askers all normally so baffled with so much ### from these so called experts, ( i should know, i am one) that they actually pay them for the advice and leave feedback, even before they have tried there solution...most often when they cant baffle the asker, they will tell them they need to take it to an expert for repair...lol

i would urge anyone thinking of using fixya.com try your solutions before you let feedback because there trying to make it, if you leave positive feedback, youll never get a refund..and since the chances of you getting a REAL expert, is slim, very slim.

i suppose if your reading this, my advice here probably wont help you

one expert continuously give false, misleading, guessed at, goggled and dangerous answers that could actually kill the person if they dont know what there doing ...when he was asked what will they do once someone gets hurt or kill...he matter of factual stated, THATS WHAT THE DISCLAIMER IS FOR!

remember where i said if your reading this, my advice is to late ...well there is a possible side...if your able to read this, your not dead YET!

am i disgruntled? No. im ashamed to be associated with a site that has no regard for peoples safety or the money they allow the asker to waste on solutions that are wrong, BS, from a BSE, misleading and dangerous answers.

you have been warned

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K
11:43 am EDT
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Fixya EMPLOYEE WAGES AND EARNINGS

THIS COMPANY LIES ABOUT GETTING PAID.
I HAVE ABOUT 340 HOURS OF SERVICES WITH THEM.
I WAS AN EXPERT SOLUTION SPECIALIST ALSO A PHONE SUPPORT SPECIALIST EMPLOYEE FOR FIXYA.

THEY SAID I WAS INACTIVE FOR 3 MONTHS AND THAT ZERO OUT MY EARNING WAGES.

I WAS NEVER TOLD THIS NOR DID IT SHOW UP ON ANY EARNINGS INFO .THEY KEEP THAT A COMPLETE SECRET AND CONTINUED TO RECIEVE PAYMENTS FROM CUSTOMERS FOR MY SERVICES.THAT IS FRAUD, MISSLEADING, LABOR LAW VIOLATIONS, DISEPTIVE TRADE, AND MUCH MORE.

FIXYA IS A COMPLETE RIPOFF .

AS AN EX EMPLOYEE TAKING A COMPLETE LOSS FOR PAY WILL HAVE NO CHOICE BUT TO SHOW A LOSS FROM THIS COMPANY ON THE NEXT TAX TIME.

MINIMUM WAGE TIMES 340 HOURS.

THAT COMPANY REALLY REALLY REALLY SUCKS.

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FixYa Expert
, US
May 04, 2011 6:33 pm EDT

You would think being a pilot you could read. This is strait out of the FixYa Paid FAQ. It's part of what you agree to when you click that little "agree" box. --- Pending earnings have been removed from my account. Why? --- FixYa reserves the right to remove pending earnings from an Expert's account if the Expert did not select a preferred payment method and/or is not active for a period of more than 90 days. --- So tell me which part of that you don't understand? It does not matter why it happens. You accepted that statement. Better be careful with that write off ;)

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3:26 pm EST
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Fixya unable to fix pc and unauthorised deduction from bank a/c

I browsed the internet looking for a solution to have my Vista laptop communicate with Canon projector. Fixya offered free advice or a small ongoing fee until the problem was fixed. I inquired further and was then offered an option of a one off fee which I paid. One expert could not fix the problem, another expert told me that Vista did not talk to projectors and was not fixable, a third expert did not want to get involved because other experts were handling the problem. I did not ask for a refund of the first amount because it was fairly minor - but I have now just received another charge on my bank account which was unauthorised. I am about to ask for a refund on that but not sure whether to hold out any hope of recovering the money in view of the comments I see on this site in relation to this provider.

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Greg Degelman
Regina, CA
Jul 02, 2010 7:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Wouldnot let me loggin. That i could see the answers.they Emailed back to me. Kept on Showing improper Email address And Password. Finely got Though to company .Ask to have subscription cancelled. didnot cancell my subsciption. Was charged for assisstance. And any time .I tried to email them again .The same thing happened.

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2w3rtf6mdftr6
, FI
Mar 14, 2011 7:39 pm EDT

Note the address 192.168.0.50 is possibly your own computers ip address, or another computer in your house. This is a private ip range that is reserved for your own computers in the house, these addresses are not public, your so called attack did not come from outside your house.

You are paranoid and technically inept to trace any kind of so called "attack attempt" to your computer.

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gtoc
Brisbane, AU
Dec 23, 2010 10:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

with windows vista it sometimes will not find some drivers try somewhere like driver files.com for drivers I was running vista but switched to windows 7 no more problems hope this is of help
windows vista had a lot of problems and sometimes can be hard to find and fix.

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shark2th
Camarillo, US
Oct 06, 2010 3:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Please read my complaint at Fixya.com-scam and expertise. How do you get this site to stop the attachment adds as a comment?

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5:29 am EST
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Fixya No help! - continue to bill credit card

In trying to fix an issue with my Pioneer Flat Screen TV, I tried FixYa, especially given their money-back guarantee. After explaining my issue, the so called expert replied with very basic suggestions that I had tried. When I pushed for alternate suggestions, their expert said I should consult a TV repair service. In the end I fixed it myself, so on I then requested they cancel my account as they had not performed in my opinion. Since that point they have charged my credit card each month for the last three months. I've now filed a formal complaint with Amex who did return the most recent payment.

I've emailed them on four separate occasions and yet to receive a response.

Buyer beware!

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Fixya Expert advice

when my 3 year old Whirlpool Front load Washing machine had a fault i consulted fixya.com which referred me to a so called expert - i asked the expert - saumyar was his name - if he actually is an expert in Whirlpool Front loaders which he answered with yes. Anyhow he gave me very very wrong and very very costly advice and in the end i had to pay for a real flesh and blood expert to fix the problem which was actually very small and was fixed quickly as soon as the real expert seen the symptoms.
the whole exercise cost me nearly as much as a brand new Washing machine. i have never agreed to pay fixya.com as i wanted to have the problem fixed first before i pay but fixya.com deducted my money and when asked to repay my money for not fixing the problem i never heard from them again
dr.[protected]@gmail.com

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shark2th
Camarillo, US
Oct 06, 2010 3:43 pm EDT
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READ scam and expertise, Rumor has it that fixya went up for sale last night!

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ex expert
Lebanon, US
Jun 25, 2010 7:22 pm EDT

READ MY OTHER COMMENTS...but if your reading this, its probably to late...they either robbed you of your hard earned money or made you spend even more then you had to...hopefully your alive yet

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ex expert
Lebanon, US
Jun 25, 2010 7:20 pm EDT

I HAVE BEEN WARNING YOU PEOPLE.

its a shame you only going to read this after one of those expert own you...this is nothing new..people are being ripped off daily by this site and the y REFUSE to do anything about it

use at your own risk

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ex expert
Lebanon, US
May 11, 2010 3:14 pm EDT

that sounds like rulds2008 brother...steer clear of him also...you be glad you did..trust me...ill post more later on these thieves masquerading as expert on fixya and fixya unwillingness to do anything about them.

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expert_assistance
, IN
Oct 06, 2009 4:12 am EDT

Hi,

OK! First of all, there is a change in process and he was not with Fixya any more.Being a customer, i really value your service but before you change any product, you should have check the same. If your washing machine is unable to complete spin cycle and i say, change control board. It's not fair. Even if i have said ( Might be a chance that i might had the same situation and we might have changed the control board ), would not you ask an expert How you need to check and how would you make sure that this is a fault. It might be Timer. It might be many other reasons.

Believe me, Few months ago, my car broke down and i paid more than $1000 to only CHECK the fault. The real person options are not always cost effective. Tell me honestly, how many times you had been ripped out by a real expert in your hometown?

it's better to consult with logic . If you don't use logic - I am sorry . There is no one who could save you!

Thanks..

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I
1:06 pm EDT
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Fixya unearned charge

two "experts" told me to junk my blackjack phone without any useful advice. Fixya says they will not charge you unless you accept their suggestions. I didn't accept, they charged me anyway. next step, the consumer complaint board of new york.

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ex expert
Lebanon, US
Jun 25, 2010 7:04 pm EDT

your were one of lucky ones, most askers all normally so baffled with so much [censor] from these so called experts, ( i should know, i am one) that they actually pay them for the advice and leave feedback, even before they have tried there solution...most often when they cant baffle the asker, they will tell them they need to take it to an expert for repair...lol

i would urge anyone thinking of using fixya.com try your solutions before you let feedback because there trying to make it, if you leave positive feedback, youll never get a refund..and since the chances of you getting a REAL expert, is slim, very slim.

i suppose if your reading this, my advice here probably wont help you

one expert continuously give false, misleading, guessed at, goggled and dangerous answers that could actually kill the person if they dont know what there doing ...when he was asked what will they do once someone gets hurt or kill...he matter of factual stated, THATS WHAT THE DISCLAIMER IS FOR!

remember where i said if your reading this, my advice is to late ...well there is a possible side...if your able to read this, your not dead YET!

am i disgruntled? No. im ashamed to be associated with a site that has no regard for peoples safety or the money they allow the asker to waste on solutions that are wrong, BS, from a BSE, misleading and dangerous answers.

you have been warned

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expert_assistance
, IN
Oct 06, 2009 4:21 am EDT

Hi,

Do you read all the Terms and Conditions?

You purchased a product, if you don't like it you need to deny it. Have you wrote an email?

You have many days by which you need to claim that. There are smart customers like you who might take an opinion and never accept the solution.

The purpose, if unhappy another expert would help you. If all the experts gave up or lets suppose if you want to get a cellphone unlocked and no codes work, then you can claim a refund.

Why you people NEVER READ TERMS AND CONDITIONS...

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Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.