Menu
MyPoints Customer Service Phone, Email, Contacts

MyPoints
reviews & complaints

www.mypoints.com
www.mypoints.com

Learn how the rating is calculated

4.4 945 Reviews

MyPoints Complaints Summary

2 Resolved
128 Unresolved
Our verdict: If considering services from MyPoints with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for MyPoints has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of MyPoints. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

MyPoints reviews & complaints 151

Filter reviews by rating
5
804 reviews
4
2 reviews
3
0 review
2
2 reviews
1
7 reviews
Sort by:

Newest MyPoints reviews & complaints

ComplaintsBoard
L
9:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyPoints Mypoints rewards

8/27/2022 I have been trying to reach mypoints customer service to find out when I will receive my gift card. I cashed in the points for a card - I can't get any answers. Customer service ignores your requests. It is getting harder and harder to earn pts via surveys, activities etc...the pts are never rewarded. I rarely get pts for purchases. It's become more of a hassle to participate in this activity web site. I am probably going to end my account soon and cash out ASAP.

Desired outcome: Send me my gift cards

Read full review of MyPoints
Hide full review
ComplaintsBoard
L
7:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyPoints Search and earn

I have tried for 2 hours to get 4 points on the search and earn part of my points app. I am acutely searching for items I want but still am not receiving points. This is the worst app I have ever seen. Please fix this problem Why is it that sometimes it works and other times it doesn’t. 3 days ago it worked perfect. The past 2 days it has been terrible.

Desired outcome: I would like some points that I should have coming to me. This is an ongoing problem.

Read full review of MyPoints
Hide full review
ComplaintsBoard
L
7:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyPoints What a hassle

The site rarely works correctly and when one tries to resolve issues with customer service its like communicating with a brick wall. They have address a non-related issue in a response to me - had nothing to do with the issue I was having. When I reached out again and asked what that response had to do with my issue, explaining again in detail, they said I needed to send them photo id. Since when? Is that even legal? Why do they need my id with all my personal info? I just want the issues, yes issues, I have with the site resolved in a timely an d professional manner. And they need to train their customer service reps to read the emails they are sent and respond accordingly. I have been shorted so many points because someone never responded, kept giving me the run-around, or just "didn't get it". Mind you this is not rocket science and the resolution should be very simple. I would like someone to also look into the legality of them asking for photo ID's, this doesn't make sense. The emails they have received from me are from the email connected to the account and the visuals I always send are from my account/their site - no funny business going on here and I wasn't hacked. Feel they are asking for information they don't need.

Desired outcome: I want all my points added my account that I never got credit for - over the years its probably somewhere in the area of 2000 points that have accumulated from tasks not working, CS not taking care of problems, or just being avoided period.

Read full review of MyPoints
Hide full review
ComplaintsBoard
S
7:22 am EDT

MyPoints Will not honor my gift card I earned

I've been with mypoints since the beginning of the company. I cashed in my final points for a $25 Amazon gift card before deactivating my account because it just takes too long at this point to earn rewards. I've taken advantage of offers in the past (World winner) and never got credit for it and absolutely no response from tech support about the issue. I was expecting a plastic card to arrive in the mail as they always did in the past. After deactivating the account I see an email stating that my rewards are ready to download and then I have to log in. Nope, can't. Tech support said it is what it is. No Amazon gift card

Desired outcome: 25 gift card from Amazon

Read full review of MyPoints
View 0 more photos
Hide full review
ComplaintsBoard
G
5:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyPoints Cannot access surveys

For three weeks, I have only been able to access two surveys.

All of the others - I get disqualified. I cannot even get into the survey to answer any qualifying questions.

I have sent four messages to them. Each one comes back with a pre-written answer - "Unfortunately, there can be times that your profile does not fit the target criteria. Another reason people can be disqualified, if the survey company recognizes that surveys are taken too quickly and/or with inaccurate answers. Also, the survey company sets a limit on how many people can answer the survey questions. For example, if the survey company only needs 100 people to take a survey and the 100th person completes the survey, you could be in a survey and it closes."

I want a real person to find out why this is happening. It has nothing to do with target criteria, surveys being taken too quickly, inaccurate answers or even only needing a certain number of people. IT'S BEEN THREE WEEKS OF THIS. SOMETHING IS WRONG.

Read full review of MyPoints
Hide full review
ComplaintsBoard
B
5:01 pm EDT

MyPoints I am unable to redeem my points as it says that I have too many attempts but I only made one attempt today!

I am unable to redeem my points and this has been going on for awhile.

Desired outcome: I would like to redeem my points to Amazon!

Read full review of MyPoints
Hide full review
ComplaintsBoard
K
7:16 pm EDT

MyPoints Scammed

I had recently completed an offer for 17000 points which is worth around 110 dollars. My old number was tied to my account and it had expired, so I got a new one to replace it. However, I needed to contact the support team to change my number and so I did. I received a response, but they wanted to verify my account through a government-issued ID and never mentioned my original message to change my number as if they never bothered to read it. I gave them my details with concern and doubt in my mind as I waited for a response. They, "Brian(MyPoints)" replied with an account closure claiming I was using multiple accounts. Well, there goes my 110 dollars and my account was obviously deactivated.

It just still seems suspicious that they had closed my account right after receiving my government ID.

Desired outcome: Account Reactivated

Read full review of MyPoints
Hide full review
ComplaintsBoard
E
11:51 am EDT

MyPoints MyPoints

I am not getting credit for daily 5’s completed

[protected]@yahoo.com Please respond.

Thank you.

Desired outcome: Response as to why I'm not getting the full credit earned.

Read full review of MyPoints
Hide full review
ComplaintsBoard
A
2:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

MyPoints Account closed

I was not provided with the reasons why I was cut off.

With over 3 years using this site and over 24,000 points left in my account.

"Swagbucks" sent replies, but no explanations were given. Just that my account was discontinued. I tried many times, and know comment.

Please help me recover over $100 worth of points.

Many thanks,

Audrey Klein

Desired outcome: Cash in points. A refund with an appropriate response.To be told what went wrong. What was not correct.To be able to use again.

Read full review of MyPoints
Hide full review
ComplaintsBoard
J
7:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

MyPoints Account deactivated

My account was deactivated for no reason I have almost 10,000 in points and spent so much time on this for them to do this.

Desired outcome: Let me have access to my earned points

Read full review of MyPoints
Hide full review
ComplaintsBoard
M
2:50 pm EST

MyPoints My redeemed e-gift cards never got to the merchant

I redeemed two e-cards. I have the tracking numbers. They never got to the merchant. I am also not locked out of my account. I am using the correct un and password... They keep telling me that I don't exist. I have been using the same un and password for years. I don't wish to post the tracking numbers here as I believe this will be posted. I have been reading online about a lot of similar complaints. I believe that mypoints is in financial trouble and doesn't want a class action suit against them so they are just stalling for time. It is pretty obvious what is going on... They are just stalling around. Something else really strange happened with the first e-cards. I got an email saying my account was suspended... And when I called the merchant... They said the email was not sent from them. So somewhere between mypoints and the merchant... A nationally known merchant... There was a breach. I think mypoints should be under federal investigation.

Desired outcome: I would like the e-gift cards to get to the merchant. I would like access to my account. I have no desire for an apology....I want what is due and owing to me.

Read full review of MyPoints
Hide full review
ComplaintsBoard
R
11:20 am EST

MyPoints 80 points missing

on 1/9 i redeemed 15, 800 points for rewards from my then points balance of 29, 682 which should have left a balance 13, 882. Balance shown was 13, 000
I also claimed a reward using another 13, 800 points and balance then showed as 2
The net result is my account should have 80 more points

Read full review of MyPoints
Hide full review
ComplaintsBoard
K
12:43 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

MyPoints Surveys

I don't know what's going on with MyPoints but changing the surveys and not receiving 5 points for every survey I'm not qualified for is gone and I can't even get the "attempt a survey" checked of my to do list for the day after taking 5 surveys that I didn't qualify for. Mypoints is not worth my time anymore, I've been with them for over eight years or so and have been completely happy with receiving my points and gifts up until 2021. You started constantly cheating me of my points when I did complete a survey and cheat me of points with magic receipts this past year. I will cash out the rest of my points and no longer deal with this crap. MyPoints, you really f*ucked up on this one! YOU SUCK!

Desired outcome: How about stop ripping people off and give them what they've earned.

Read full review of MyPoints
Hide full review
ComplaintsBoard
S
12:27 pm EST

MyPoints Unauthorized deactivation of account

On December 17 I purchased 2 gift cards with no problems. I attempted to purchase a third and was told I reached my limit for the day. On December 18 I did the daily poll and viewed the deal of the day. I then started to purchase another gift card. I was requested to log in again and received a message that my account was deactivated. I tried to contact customer service but couldn't do it through mypoints since I didn't have access. On the mypoints website I was given the option to submit my issue by using a form. I submitted the form and received an email back from customer support that I needed to submit my request in mypoints. Feels like I have been scammed.

Desired outcome: My account reactivated.

Read full review of MyPoints and 1 comment
Hide full review
1 comment
Add a comment
M
M
Mary is not happy
Medina, GB
Feb 01, 2022 2:25 pm EST

We have all been scammed. I did the same thing. I redeemed two offers and got them...went back to redeem again and was told I reached my limit for that day. Went back to redeem the other two offers, and I got confirmation that they were on their way. They never got there. I am trying to get into my account and they are keeping me out of it. They keep telling me I don't exist...or I get jammed up on my login. I think they are in financial trouble...and can't pay out the gift cards. There are just tactic of scammers. This is not my first time at the rodeo. I can't even cancel my account as they tell me I don't exist. I don't want anything more to do with them. Someone should shut them down.

ComplaintsBoard
A
2:29 pm EST

MyPoints bp points not redeemed at this service station

I have a BP points value of around £25.00 yet now on two occasions, I have been refused an in-store purchase at this BP station near the old red lion on the A64 York rd outbound. The reason given is New management " we do not redeem points for an instore purchase at this store take them somewhere else"
I made a purchase at another service station Sommerville with no problem. at all, What's going on?

I will not collect points from this service station again I will also let all my friend know of the poor attitude I received from the cashier who was not interested.
Alan

Desired outcome: Reprimand the service station and amend it's poor service.

Read full review of MyPoints
Hide full review
ComplaintsBoard
S
6:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

MyPoints That email and password combination does not match our records. Please double-check and try again.

I have been a member of MyPoints for years.
Suddenly I can't log in. I have points that I am unable to redeem.
I have sent two requests for help on signing in over the past month with no answer.

Desired outcome: Allow me to log in.

Read full review of MyPoints
Hide full review
ComplaintsBoard
E
7:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyPoints Unable to access account

I was requested to submit my cell phone number so I could access my account after receiving an SMS message. I submitted the number but never received the SMS message . I tried several more times, with the same result, and then was banned from trying again because of too many attempts.
I submitted a request for help in June through FB and received no reply. I tried on July 21 through their help desk and received a generic reply but no further contact. I tried again through the help desk on August 24. This time I got a ticket number with the generic reply but still no solution.
I would just like to redeem my points.

Eleanor Jordan
[protected]@msn.com

Desired outcome: I would like to be able to access my account and redeem my points for gift cards.

Read full review of MyPoints
Hide full review
ComplaintsBoard
J
10:45 pm EST

MyPoints groupon gift card

i used points to get groupon gift card and can't use it. groupon doesn't accept the code. sent emails to u and provided info requested with no help. very upset with your lack of customer service. contacted groupon and they said i need to get u to correct.

Desired outcome: give me the 25. card i used points for

Read full review of MyPoints
Hide full review
ComplaintsBoard
S
8:32 pm EDT

MyPoints Account Deactivation

My account was deactivated for no reason. I was using my account normally yesterday and when I tried to use it the site today I was logged out and when I tried to login it said my account was deactivated. To get help you need to be logged in and I can't login so I'm screwed and I'm going to lose all the money on the account.

Desired outcome: I want my account back with all the points (money)

Read full review of MyPoints
Hide full review
ComplaintsBoard
D
7:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyPoints increase in points required to get a gift card

They just increased the amount of points to get a $10 gift card...from 1000 to 1300 - WITHOUT notifiying anyone. Lucky for me I was cashing in every time I got to 1000 points, but anyone who was banking the points will now lose a lot.
You've just pissed off a whole lot of users...I'll be finishing off in about 4 weeks and closing down my account. Time to try Swagbucks.

Desired outcome: Put the points back to where they were, then notify everyone by email and post it on the site. Give everyone at least 3 weeks to cash in their points if they wish to.

Read full review of MyPoints
Hide full review

MyPoints Customer Reviews Overview

MyPoints is a popular rewards program that offers users the opportunity to earn points for completing various online activities, such as shopping, taking surveys, watching videos, and playing games. With over 10 million members, MyPoints has become a trusted source for earning rewards online.

One of the most significant advantages of MyPoints is its versatility. Users can earn points by shopping at over 1,900 retailers, including popular brands like Walmart, Amazon, and Target. Additionally, MyPoints offers a wide range of survey opportunities, allowing users to earn points for sharing their opinions on various topics.

Another positive aspect of MyPoints is its user-friendly interface. The website is easy to navigate, and users can quickly find the activities they want to participate in. Furthermore, MyPoints offers a mobile app that allows users to earn points on-the-go.

MyPoints also offers a generous rewards program. Users can redeem their points for gift cards to popular retailers, such as Amazon, Starbucks, and Walmart. Additionally, MyPoints offers cashback options for users who prefer to receive their rewards in cash.

Overall, MyPoints is a reliable and user-friendly rewards program that offers a wide range of earning opportunities. With its generous rewards program and versatile earning options, MyPoints is an excellent choice for anyone looking to earn rewards online.

MyPoints In-depth Review

Website Design and User Experience: The website design of MyPoints is clean and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear menus and categories, ensuring a smooth user experience.

Membership and Registration Process: The membership and registration process on MyPoints is simple and straightforward. It only takes a few minutes to sign up and create an account. Plus, the platform offers a seamless login process, allowing members to access their accounts quickly.

Rewards Program: MyPoints offers a comprehensive rewards program that provides users with various options to earn points. From online shopping and surveys to watching videos and playing games, there are plenty of opportunities to accumulate points and redeem them for exciting rewards.

Earning Opportunities: MyPoints provides a wide range of earning opportunities for its members. Users can earn points by shopping online through the platform's partner stores, completing surveys, reading emails, and even printing coupons. The variety of options ensures that there's something for everyone to earn points.

Redemption Options: When it comes to redeeming points, MyPoints offers a diverse selection of options. Members can choose to redeem their points for gift cards from popular retailers, cashback via PayPal, travel miles, or even donate to charity. The flexibility in redemption options allows users to select rewards that best suit their preferences.

Customer Support: MyPoints provides excellent customer support to its members. The platform offers a comprehensive FAQ section that addresses common queries and concerns. Additionally, users can reach out to the support team via email or through the online contact form for personalized assistance.

Security and Privacy Measures: MyPoints prioritizes the security and privacy of its users. The website employs robust security measures to protect personal information and ensure safe transactions. The platform also has a clear privacy policy that outlines how user data is collected, used, and protected.

Mobile App Experience: MyPoints offers a mobile app that enhances the overall user experience. The app is well-designed, allowing users to easily access their accounts, complete tasks, and earn points on the go. The app's intuitive interface and smooth functionality make it a convenient option for mobile users.

Community and Social Features: MyPoints fosters a sense of community among its members through various social features. Users can connect with each other through forums, share tips and tricks, and even participate in community challenges. The social aspect adds an interactive element to the platform, making it more engaging for users.

Overall Value and Competitiveness: MyPoints offers great value and stands out among its competitors. With its wide range of earning opportunities, diverse redemption options, and user-friendly interface, the platform provides a rewarding experience for its members. Whether you're looking to earn extra cash or enjoy exciting rewards, MyPoints is a competitive choice.

How to file a complaint about MyPoints?

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in using your credentials. If not, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with MyPoints in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with MyPoints. Mention key areas such as transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.

8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com to stay informed about any developments.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact MyPoints customer service

Phone number

+1 (415) 200-4200

Website

www.mypoints.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with MyPoints?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MyPoints Customer Service. Initial MyPoints complaints should be directed to their team directly. You can find contact details for MyPoints above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about MyPoints. Discuss the issues you have had with MyPoints and work with their customer service team to find a resolution.