The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Murrays Europcar / almost fraudulent terms&conditions

1 Ireland Review updated:
Contact information:

I reserved a car for 3 days for approx. 35 EUR. I held my confirmation in my hands going to the pick-up counter in DUB Airport.
When I wanted to collect the car, the member of staff showed me an agreement stating more than EUR 120, 00 (!).

Without asking me, she added a "gas package", paying for a full amount of gas that I didnt request (which is -by the way - much more expensive than just driving to a gas station before dropping the car).

She also added the VAT and an airport collection charge (25 EUR). I know this charge often applies, but my reservation showed a price to me, not including these charges (and not mentioning following charges, as well as the VAT).

The last straw is the CC-charge; You are just able to pay with CC but they charge you EUR 5, 00 for that. In the terms&conditions it says "3 EUR". A discussion at the counter was blocked by forwarding me to the callcenter of murrays where I hang up after hanging more than 10 minutes in line. Mails have never been answered.

This company runs a highly fraudulent business, I would not have expected this from a company being allowed to carry this trademark in a western country. I would never again use them and will not recommend other people to do so.

As I got to now, Murrays will be Partner of sixt starting in summer 2009, so: Watch out!

Sort by: UpDate | Rating


  • Eu
      21st of Dec, 2010
    0 Votes


    The above is correct in that Europcar is under new management in Ireland. Irish Car Rentals is the official licencee in Ireland and all bookings can be made on

  • Co
      13th of May, 2011
    0 Votes

    Hi there
    Murrays are no longer associated with the Europcar brand in Ireland and is now operated by a totally different company. If you go to the site you will the new compaines website

    Colm Brady
    General Manager
    Europcar Ireland

Post your comment